FFP Brochure

8/16/2019 FFP Brochure

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Flying Returns Member

Flying Air India is alw ays a rewar ding exper ience!

Earn and burn on any partner airline

ENJOY THE STAR ALLIANCEADVANTAGE


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Welcome Aboard

Elite Clubs (Tiers)

Miles Accrual

Miles Redemption

Flying Returns Benefits and Privileges

Contact Centers

Terms and Conditions

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Welcome to "Flying Returns" - India's most popular frequent flyer programme. This privilege isbrought to you by India's most trusted airline - Air India, the first and only airline from India to

join Star Alliance, which is the largest, most prestigious and vibrant global alliance of 28 leadinginternational airlines.

As a Patron of Air India you now benefit from the largest destination network in India andabroad, an exhaustive choice of flights, fares and cuisine along with the finest and experiencedcrew. Star Alliance membership now multiplies your reach to avail seamless access to 18,500+

daily flights to 1,330+ airports in 190 countries around the globe. Flying Returns is our way ofsaying thank you for choosing to fly with Air India and welcome you aboard to enjoy a range ofexclusive privileges and benefits designed to make travelling with us even more rewarding at allthree stages - before, during and after your flight.

Whenever you fly Air India or any of our 27 Star Alliance partners, as a member of Flying Returnsyou earn mileage points. You can redeem these Flying Returns mileage points for award travelfaster than programmes of most of the other airlines. You can also earn bonus miles when you

First/Business Class or higher fares like full fare economy (booking class Y, B, H & M). In addition,get the advantage of accruing mileage points on Star Alliance member airlines, non-airlinepartners (like credit cards / car rentals) and even on Air India code share flights. You can redeemyour mileage points to either fly or upgrade not only on Air India but all the Star Alliance membercarriers.

Membership privileges include - Flying Returns (FR) miles for travel on tickets purchased in anycurrency and in any country; redemption at our booking offices across the counter to get awardtickets or upgrade against miles and retro-credit facility for claiming missing miles on flightsundertaken in past six months; tele-check-in facility for members travelling with only handbaggage in Executive or Economy class at Delhi, Mumbai, Kolkata, Chennai, Hyderabad andBangalore airports; additional free baggage allowance only to Premium Club members onAir India flights; priority for waitlist confirmation and a wide range of special offers.

By flying frequently on Air India and accumulating more miles you can avail extra privileges andbenefits out of our frequent flyer programme by upgrading from Air India Flying Returns(Base tier) to the higher levels - Silver Edge Club (SEC), Golden Edge Club (GEC) or The MaharajahClub (TMC) on achieving requisite status miles in the preceding 365 days which are enumeratedon page 3.

We hope that you will enjoy all the benefits and privileges with Air India.

book on our website www.airindia.in and clock mileage points faster when you fly in

Welcome Aboard

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Air India Flying Returns (FR) offers 4 membership Tiers:

Elite Club Eligibility and Procedure to qualify:

Club (Tier) validity:

Tier Bonus:

• Air India Flying Returns (Base Tier)

• Three elite tiers - Silver Edge Club (SEC), Golden Edge Club (GEC) and The Maharajah Club (TMC) - created especiallyfor our frequent flyers. Our Silver Edge Club members will have STAR SILVER status. The Maharajah Club and Golden

Edge Club will have status of STAR GOLD on the Star Alliance network.

On enrollment, a member enters the base level of Flying Returns membership. On accrual of requisite qualifyingstatus miles in any preceding 365 days, the membership is upgraded to the higher levels - Silver Edge Club(SEC - 25000 status miles), Golden Edge Club (GEC - 50000 status miles) or The Maharajah Club (TMC - 75000status miles).

Status Miles are earned on all Air India, and eligible Star Alliance and Air India code share flights. Status Miles includeonly Base Miles and Cabin Bonus (wherever applicable). Status Miles do not include Tier Bonus or any otherBonus Miles.

Status miles are calculated daily for the preceding 365 days. Eligibility for entry / upgrade to higher tier is evaluateddaily. This enables tier members to enjoy tier benefits and privileges for an additional period of upto 30 daysdepending on member's entry into the club. For more details on upgrade and renewal, view tier upgrade and renewalsections of the website www.flyingreturns.co.in. Evaluation for downgrades is done on monthly basis.

thClub (Tier) membership will be valid till the end of 12 month from the month of entry into the club. Eligibility forentry / upgrade to higher tier shall be evaluated daily and evaluation for downgrades shall be done at the end of12th month.

Upgrade, retain and downgrade of club members are evaluated depending on the following cases:

a) Upgrade to next higher tier: If member is eligible for upgrade to a higher tier before the existing tier validity ends,member will be upgraded immediately. Then the count of 12 month validity of new tier will apply afresh.

b) Retain: The tier status of a member shall be reviewed at the end of the tier period. If the member has accruedprescribed number of status miles to retain the tier status, existing tier validity shall be renewed. The new validitywill be till the end of 12th month from the month of renewal.

c) Downgrade: A member shall be downgraded to a lower tier corresponding to the Status Miles accrued during thelast 365 days if he fails to accrue specified number of status miles required for tier renewal during the validityperiod of the tier.

d) Miles required for Upgrade to Tier / Renewal.

The Maharajah Club (TMC), Golden Edge Club (GEC) and Silver Edge Club (SEC) Members will earn Tier Bonus of 30%,25% and 15% of base FR Miles respectively on Air India, S tar Alliance member carrier and Air India code share flights.Tier Bonus does not count towards Status Miles for Club (tier) upgrade and renewal.

Elite Clubs (Tiers):

Tier Miles for Upgrade / Renewal

Flying Returns Member (Base) Default at EnrolmentSilver Edge Club (SEC) 25,000 Status MilesGolden Edge Club (GEC) 50,000 Status MilesThe Maharajah Club (TMC) 75,000 Status Miles

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Miles Accrual:

Multiple opportunities to earn FR miles:

Types of FR miles one can accrue:

Base Miles:

Cabin Bonus Miles:

Partner Bonus Miles :

Status Miles:

Members earn FR Miles when flying on Air India, Air India code share flights, Air India airline partner's flights and also

when availing the services of Global Programme Partners which include some of the leading names in airlines, retail,

lifestyle, car rental etc.

FR Miles earned are classified as Base Miles, Cabin Bonus Miles, Status Miles ,Tier Bonus Miles, and Partner Bonus

Miles.

The Base Miles earned for a sector are a hybrid of the distance and Booking Class (RBD) of the sector flown. The miles

earned in "M" class RBD on any sector are the par value or 100% of the base miles eligible for that sector.

Miles earned in other RBD's are represented as a percentage of the miles eligible for "M" class.

Air India offers three types of Cabins (the corresponding RBD or booking classes for each cabin are also illustrated):

Economy Class (Y,B,M,H,K,Q,V,W,G,L,U,T,S,E), Business Class (C,D,J,Z) and First Class (F,A). These equal the Base Miles

for a sector multiplied by the Class of Booking factor. For eg : 200% for C class, 175% for D class, 150 % for J class.

These are earned on activities on Flying Returns non-airline partners. These miles do not count towards determining

eligibility of Tier.

This is the nomenclature used to describe the miles accrued (Base miles plus Cabin Bonus miles) in the preceding

365 days (or if accrued earlier), in order to determine the membership tier for the following 12 months. Status miles

are not extra miles accrued and therefore are not redeemable. From the day a member collects 25000 Status miles,

the member is eligible for Silver Edge Club privileges for the next 12 months. Similarly, collecting 50000 Status miles

earns Golden Edge Club privileges and collecting 75000 status miles earns The Maharajah Club privileges from the

day of reaching the requisite Status mile for the following 12 months.

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Tier Bonus Miles:

Automatic Recording of FR miles:

These are extra miles earned over and above base miles by virtue of membership of Tier like S ilver Edge Club / Golden

Edge Club / The Maharajah Club. These miles do not count towards status miles or determining eligibility of Tier.

Members (or their representatives & Travel Agents) must quote their Flying Returns nine digit membership number

when making bookings on flights operated by Air India, Air India code share flights or our Star Alliance partners and

also present the physical membership card or show the virtual membership card at check-in to ensure that theactivities are recorded automatically. Members must ensure the name in the booking is exactly as it appears on both,

the Passport and the Flying Returns membership profile. If a member residing in India does not have a passport, then

the name in PNR & Member profile should match Aadhar / PAN or Voter ID card.

• To view member transaction activities & monthly statements recorded in the Flying Returns account kindly login to

your account and visit the My Account section.

• Visit the Claim Missing Miles section to add unrecorded Air India and Star Alliance member flights undertaken

within the last six months from the current date.

• For any missing activities, please contact the Flying Returns Member Service Centre with relevant proof of activity

(i.e. original or clear photo scan copy) of:

• Ticket and boarding pass for Airline Activities.

• Invoices for Non-Airline Partners.


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Accrual on Non-airline Partners:

Validity of Flying Returns Miles:

Extension of validity of Flying Returns Miles:

Activation of FFP Account:

Please visit the Earn Miles of Partners section of www.flyingreturns.co.in for details.

FR Miles are valid for use and redemption only for 36 months from the month of travel after which they will lapse on

the last day of 36th month. FR Miles cannot be held indefinitely by a member.

Flying Returns Miles that have already expired can only be extended for use in a period of 90 days / 3 months, if an

application is made by the member for the same within a period of 9 months from the date of expiry of the miles.

A charge of`

0.60 per mile shall be payable for such extension in validity of miles.

Flying Returns offers you unmatched opportunities to redeem FR miles for award tickets or upgrades, on the vast

combined domestic and international network of Air India and 27 Star Alliance members.

Once a member undertakes one flight accrual activity on Air India or one of the 27 Star Alliance members after

enrollment, the FFP account becomes activated and the member is classified as "Primary Active". After undertaking

five flight accrual activities on Air India or STAR Partners after enrollment, a member is classified as "Active".

Accrual for Air India flights (including Air India coded code share flights):

Economy Class Business Class

Domestic 333 Miles 777 Miles

International 1333 Miles 1777 Miles

Primary Active:

Active:

Redemption of Award tickets or Upgrade against miles on Air India flights:

Redemption of Award tickets or Upgrade against miles on Star Alliance flights:

Purchase FR Miles:

Earn Miles on e-Services:

As a Primary Active member, you can redeem miles for an award ticket or upgrade for yourself only.

Only as an Active member, you can redeem and also gift your award tickets to or upgrade a friend, a family member, a

business associate or any other person of your choice.

Award Tickets on Air India flights can be availed / redeemed online through our website www.airindia.in (Domesticand International ticket issuance), or by calling Air India call center at 1800-180-1407 (Domestic Ticket issuance and

International Ticket booking) or through Air India booking offices (Domestic and International Ticket issuance).

Presently Award Tickets on Star Alliance flights can only be issued through Air India Booking offices. We are in the

process of developing Online Redemption of Award Tickets on STAR Partners - Target is for 2017.

As of now upgrade on STAR Alliance flights can be issued only through Air India Booking offices. We are in the process

of developing functionality for Online Upgrade with Miles on certain eligible types of Air India Revenue Tickets on

STAR Partners - Target is for 2016.

In case of shortfall, members can also take advantage of the following option:

At the rate of`

1.25 per mile, to bridge the short fall for an award ticket or for an upgrade against miles. For details,

please visit the Redeem Miles section on

Book Tickets on Air India website www.airindia.in

Members can earn add it iona l miles on booking through Air India websi t fo llows:

www.flyingreturns.co.in

e www.airindia.in as

Flying Returns Benefits and Privileges:

Earning of Bonus FR Miles is subject to Terms And Conditions.

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Personalised Web Access:

Tele Check-in:

Flying Returns members can login with their Flying Returns number or registered e-mail ID and password to:• Update personal details

• Check FR Miles, Club status and mileage expiry details

• View statement details• Book and redeem FR Miles online for Air India flights

• Calculate FR Miles earnings and check FR Miles required for redemption towards Award Ticket(s) through theMileage Calculator

• Post your queries, requests and suggestions and more

Book your preferred seat by calling the Air India call center and tele-check-in for your flight as mentioned below:

Members can call between 24 hours to 2 hours prior to their flight departure and tele-check-in for domestic flights insix metros i.e. Delhi, Mumbai, Chennai, Kolkata, Bangalore & Hyderabad. Tele check-in is valid for Domestic Travels inIndia only.

Miles Redemption

Domestic TableCabin Eligible Booking Base Miles Cabin Bonus

Classes MilesStatus Miles

First F 100% 200% 300%A 100% 150% 250%

Business C 100% 100% 200%D 100% 75% 175%J 100% 50% 150%Z 100% 10% 110%

EconomyH/K/Q/V 75% 0% 75%W/G/L/U 50% 0% 50%

T/S 25% 0% 25%E 10% 0% 10%

Y/B/M 100% 0% 100%

International TableCabin Eligible Booking Base Miles Cabin Bonus

Classes MilesStatus Miles

First F 100% 200% 300%

A 100% 150% 250%Business C 100% 100% 200%

D 100% 75% 175%J 100% 50% 150%Z 100% 10% 110%

Economy Y/B 125% 0% 125%

K/Q/V/W 75% 0% 75%G/L/U 50% 0% 50%

T/S 25% 0% 25%E 10% 0% 10%

M/H 100% 0% 100%

The total of Base miles & Cabin bonus miles are counted and represented as "Status Miles"


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Complimentary Upgrade Vouchers:

Enjoy upgrade from Economy to Business or Business to First Class by using the complimentary upgrade voucher(s)on Air India. On accruing 75000 / 50000 / 25000 status miles respectively in preceding 365 days to attain & upgrade tothe TMC, GEC and SEC. Commensurately, members will be awarded with 3, 2 and 1 complimentary upgradevoucher(s) respectively. These upgrade vouchers are valid for domestic travels for self only, when presented with arevenue ticket. The upgrade voucher is valid for 6 months from the date of issue.

Lounge Access:

Additional Baggage Allowance on Air India:

Lounge access will be offered, wherever available, when flying on Air India and Star Alliance network.• Flying Returns TMC and GEC members traveling on Air India in any class can access the lounge. They may also take

one guest with them, provided guest is also travelling on an Air India or Star Alliance member airline flightdeparting on the same day from the same airport.

On flights operated by Air India / Star Alliance member airline: Primary Active / Active Flying Returns members canenjoy additional baggage allowance, as below:

Additional Baggage Allowance based on Tier of FR members on Air India flights over and above what is standard ornormally allowed depending on Cabin class for both types of flight, weight concept and piece concept sectorsrespectively.

Note: Additional baggage allowance is not available on Air India flights operated with - ATR / CRJ aircraft, on Airline

Partner's flights and on Air India code share flights (i.e. Air India marketed and operated by a Partner Airline OR

Partner Airline marketed and operated by Air India).

Silver Edge Club (SEC) Members are eligible for additional baggage allowance on flights operated by Air India only

whereas Golden Edge Club (GEC) and The Maharajah Club (TMC) Members (corresponding to Star Gold) are eligible

for additional baggage allowance on Star Alliance operated flights also.

Check in at FR counters:

On flights marketed and operated by Air India:

Priority baggage tagging:

Priority Stand by:

Dedicated Customer Service Centers:

Programme Partners:

• The Maharajah Club and Golden Edge Club members can check-in at the First Class counters (wherever available)

even when travelling in Business / Economy.

• Silver Edge Club members can check-in at the Executive class counters (wherever available) even when traveling

in Economy.

The Maharajah Club and Golden Edge Club Members' baggage is Priority tagged on flights operated by Air India, Star

Alliance member airline and Air India Code Share flights for faster delivery.

Member will get priority on airport standby, the order of priority is as follows TMC, GEC and SEC. Applicable on flights

operated by Air India.

Our customer care executives will assist you with any programme related information. For contact details, please visit

the Member Service Centre section on www.airindia.in.

Our Programme Partners include some of the world's leading names in airlines, hotels, lifestyle, car rental etc. Earn

Partner FR Miles and enjoy service benefits. For details, please visit the Partners section at www.flyingreturns.co.in

Flying Returns Club Weight Concept flights Piece Concept flights

The Maharajah Club (STAR GOLD)* 20 1 Piece as per cabin class

Golden Edge Club (STAR GOLD)* 20 as per cabin class

Silver Edge Club(STAR SILVER)* 10 as per cabin class

Flying Returns (Base) NIL NIL*For Primary Active / Active members only

1 Piece

1 Piece

*Only to tier members


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Contact Centers:

Members can now avail host of Flying Returns services through our dedicated Call Center and MemberService Center.The services available through Call Center are as follows:• Flying Returns Programme information• Claim Missing Miles (Retro - Credit)

• Password reset• Issuance & booking of award tickets• Upgrades with miles

Toll Free Number : + 91 1800 180 1407 (from all MTNL / BSNL lines)Toll Number : +91 1860 233 1407E mail ID

USA Toll Free Number : 1800 223 7776Canada Toll Free number : 1800 625 6424

Contact Number : 0044-208-560-9996: 0044-207-760-3290 (Local)

Landline number :+91 11-24624074 / +91 11-24624075 Fax : +91 11-24694171 E mail ID : [email protected]

T he Ma ha ra ja h C lub Me mbe rs : m aha raj ah clu b.a i@i clp loy al ty. co mGolden Edge Club Members : [email protected] Edge Club Members : [email protected] Queries : [email protected] Miles / Retro Credit : r [email protected] emp tio n re la te d Que ri es : re dem pti ons .ai @ic lpl oya lt y. co m

In case the queries are unresolved through the contact center or through email communication members maycontact the below given number. (Monday to Saturday 9:30-17:00 IST)+91 22 6134 2251

INDIA REGION

USA/CANADA REGION

UK REGION

Online Bookings Helpdesk (10 A.M. to 5 P.M)

Flying Returns Member Service Center

(from all MTNL / BSNL lines): [email protected] / [email protected]

Benefits and Privileges at a glance:

Flying Returns Tier benefits at a glance Base SEC GEC TMC

Earn FR Miles

Cabin Bonus FR Miles (In addition to Base miles)

Redeem FR Miles ( On Air India operated flights,Star Alliance member airline - not on Air India marketedcode share flights operated by other airlines)

Before your travel ( On Air India operated flights - not onAir India marketed code share flights operated by other airlines)

At the airport ( On Air India operated flights,Star Alliance member airline - not on Air India marketedcode share flights operated by other airlines)

Lounge Access - Air India ( On Air India operated flights,Star Alliance member airline – not on Air India marketed codeshare flights operated by other airlines)

Other Benefits

On Air India, andAir India code share flights

On air and non-air programme partners

Business Class (C-100%, D-75%, J-50%, Z-10%)

FR Miles Upgrade

Priority reservation waitlist

Reduced Cancellation fees (flights within India)

Priority stand-by at airport

#Addit iona l baggage a llowance fo r weigh t concept f ligh ts NIL 10 kgs 20 kgs 20 kgs(Not available on ATR / CRJ flights)

Priority boarding when travelling in Economy class

Flying Returns account updates through SMS

Upgrade vouchers 1 2 3

Star Alliance member airline

#For Primary Active/Active members only.

Status FR Miles on Air India and Air India code share flights

First Class (F-200%, A-150%)

Purchase FR Miles (`

1.25 per FR Mile)

Tele check-in

Assured reservations up to 24 hours prior to departureon a full-fare Economy ticket (flights within India)

Priority airport check-in

Priority baggage handling

#Additional baggage allowance for piece concept flights NIL

Air India Lounge access by member (+1 Guest)

Baggage Tags and Strap 4 4 4

Membership card replacement fee waived off

Tier Bonus FR Miles 0% 15% 25% 30%

Redeem Online / Call center / Reservations / Airport counters

1 Piece as percabin class




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Program Terms and Conditions:

The Terms and Conditions of the Flying Returns Programme which explain the nature and scope of the relationship between Flying Returns, thefrequent flyer programme of Air India and a member of the Flying Returns Programme ar e detailed hereunder. The Terms and Conditions aresubject to change from time to time. The Terms and Conditions as given on the website www.flyingreturns.co.in shall be a pplicable.

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• Awards • Upgrade • Online redemption booking • Premium Clubs

• Lounge Access • Mileage Statement • Renewal of Membership • Miscellaneous

• Data Protection

1.1 Flying Returns - Frequent Flyer Programme of Air India is a programme developed to reward individuals traveling frequently on services ofAir India, Star Alliance member airlines, its code share partners and Flying Returns Participating Carriers as may be notified fromtime to time. This programme is for individual membership only. Participation in the Programme by an individual (hereinafter calledMember) is subject to these Terms and Conditions, which may be changed by A ir India from time to time without notice, and shall bedeemed to constitute acceptance by the member of such Terms and Conditions as amended from time to time.

1.2 The Terms and Conditions affect a member's rights as a member of the Flying Returns Programme. These must be read before a memberquotes his / her Flying Returns membership number to Air India or any Programme Partner. Some of the clauses may be related to otherclauses, and therefore no clause may be read in isolation. Quoting Flying Returns membership number to Air India or any ProgrammePartner is considered as an acceptance of these Terms and Conditions.

1.3 These Terms and Conditions set out the contractual relationship between Air India and each individual member of the FlyingReturns Programme.

1.4 Definitions

In these Terms and Conditions, unless the context otherwise requires:

a. 'Air India' means Air India Ltd.

b. "Flying Returns" means the Air India Frequent Flyer Programme constituted hereunder.

c. "Member" means an individual who has applied for membership of the Flying Returns Programme and who has been, consequent toAir India’s acceptance of such request, allotted / issued a Membership Number in his / her name

d. "Membership Card" means the Membership Card issued to Member of Flying Returns.

e. Air India means Air India Limited having its Registered Office at 113, Gurudwara Rakabganj Road, New Delhi 110 001.f. "Flying Returns Miles" means the miles earned or accumulated by the Member for travel undertaken on services of Air India, Star

Alliance member airlines, its code - share partners and Flying Returns Participating Carriers, as may be notified from time to time onwww.flyingreturns.co.in

g. “Tier” or “Club” means higher level of membership of the Flying Returns Programme, by virtue of which, a member getsadditional benefits.

h. "Awards" means the rewards which can be obtained by a Member by redeeming Miles earned, as set out on www.airindia.in

I. "Partner Miles" means the Miles credited to a Member's Flying Returns Account, pursuant to the Terms and Conditions of agreements/ alliances / arrangements entered into by Air India for transfer of points from the loyalty programme of such other party (par ties) inwhich the Member is a member or participant; or by accrual of such partner miles consequent upon the hire or use of the services ofsuch other part (parties), or the purchase of products from such other party (parties).

j. All Partner Miles may not count towards determination of the Tier status of the member in the Flying Returns Programme.

k. 'Bonus FR Miles' means the miles awarded by Air India over and above the base FR Miles earned by a member. Such award of Bonus FRMiles is purely at the discretion of Air India and these miles do not contribute to the tier status of the member (except the Cabin Bonusfor tickets in First Class and Business Class) and appear separately on the statement issued by Air India to its members.

l. 'Data' means information personal to a member.

m. "Flying Returns Member Service Centre" means the service center set up for the purpose of the administration and management ofFlying Returns.

n. "Flying Returns Membership Kit" is the Flying Returns Membership Kit provided to the member after undertaking first flight activity orduring tier upgrade / downgrade.

o. “Status miles” means the miles used for calculation towards club status. These miles cannot be redeemed or utilized. Status miles aresum of Base miles and class of service bonus for the prescribed period. All partner miles may not be eligible to be Status miles.

p. 'Loss' means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by members in connection withthe provision of services or Awards.

q. 'Processing' and 'Processed' includes obtaining, using, recording and holding in electronic or any other form.

r. 'Sector' means a single direct eligible flight sector between two destinations, e.g.: Delhi - Mumbai.

s. 'Programme Partner' means partners (including Air India, Star Alliance member airlines, Code Share Partners) and companies whichinclude but are not limited to financial and insurance institutions, car rental, entertainment, hotel, lifestyle, publishing, retail andtelecommunication companies who provide services to Flying Returns members by reason of their membership.

t. 'Flying Returns Award' means an Award ticket issued to a member by Air India or its Programme Partner on redemption by the memberof an appropriate part of that member's FR Miles from his / her membership account.

u. 'Qualifying Flight' means an Air India flight or a Partner flight, taken with the purchase of revenue ticket that is eligible formileage earning.

v. 'Qualifying Charges' means the charge or expense incurred by a member for using the service, benefits and facilities of ProgrammePartners, which is eligible for mileage earning as per the decision of the Programme Partners.

w. 'Fraud' includes fraud, dishonesty, deceit and in particular:

- Knowingly supplying incorrect information, including at the time of enrollment as member and booking, to earn FR Miles- Attempting to earn FR Miles for sectors that have not been flown or are not eligible for FR Miles

- Altering Air India or Partner documents to procure FR Miles

- Attempting to earn FR Miles for sectors flown by any person other than the member

General • Conditions Of Enrolment • Membership Cards • Accruals

1. General

- Using or attempting to use stolen or counterfeit tickets on Air India or Partner Airlines- Selling, bartering and / or purchasing FR Miles or Awards, including attempting to sell

- Awards by means of internet based sales or auctions

- Knowingly benefitting from the Fraud or Misconduct of another member or individual

1.5 By applying for Membership of Flying Returns hereunder, an applicant agrees to abide by these Terms and Conditions (including anychanges as advised from time to time and notified on www.flyingreturns.co.in

1.6 All travel under this Programme shall be subject to the Terms and Conditions incorporated in or by reference to the respective tickets issuedby Air India or any other airline concerned, as the case may be and also the timetables / schedules of Air India or any other airlineconcerned in effect at the time of travel.

1.7 Air India reserves the right to refuse Membership to any person without assigning any reason to suspend and / or to terminateMembership of any person for misuse or abuse of the Membership Card or for use not in accordance with these Terms and Conditions orany breach of these Terms and Conditions or for misuse or abuse of Membership or a ny Award Tickets.

1.8 Air India reserves the right to terminate or change Flying Returns or any part thereof in any manner whatsoever at any time without notice.Without limiting the generality of the foregoing and Air India shall have the right to terminate or change the Flying Returns MembershipKit, the Miles accumulation structure, Award structure, embargo dates and / or flights, the Miles redemption structure, conditions ofenrolment, these Terms and Conditions, etc. In the event of termination of Flying Returns, all Miles earned or accumulated by the Membermay be cancelled.

1.9 Save to the extent permitted by applicable law, Air India will not be liable for any loss or damage whatsoever arising out of or in connectionwith Flying Returns or from any termination or change as mentioned above. Air India shall likewise not be liable for any omissions or errorsthat may have occurred in the information relating to Flying Returns.

1.10 Air India shall not be liable for any product and service offered or promised from an Air India partner. Air India will not be held liable for anyaction that may arise as a result of using products / services of an Air India partner.

1.11 Air India may assign or deal with these Terms and Conditions in favour of any of its subsidiaries, subcontractors or appointed agents, tocarry out any of its obligations herein. Air India shall not be responsible to the member for any delay in performance or non-performance ofsub contractors and / or agents due to causes beyond its reasonable control.

1.12 Members are responsible for keeping themselves informed of the current Terms and Conditions of the Flying Returns Programme whichare posted on Flying Returns website. Continued participation in the programme by a member will be regarded as acceptance of thecurrent Terms and Conditions.

1.13 It is the responsibility of members to keep their mailing address, contact numbers and email address up-to-date. Any communication sentto members will be regarded as delivered when posted or emailed to a mailing a ddress on record. Air India will not be responsible for anydelayed, misdirected or lost mail. Any change in the Members' mailing address must be provided in writing, or updated online.

1.14 Air India reserves the right to interpret, apply and communicate the Terms and Conditions as posted on Flying Returns website. Alldecisions made by Air India shall be final and conclusive in each case.

1.15 All questions or disputes arising hereunder shall be determined in accordance with the laws of India.

2.1 Individuals aged 2 to less than 12 years can be enrolled as Child Members & Individuals aged 12 years or above can be enrolled as AdultMembers except where the programme is prohibited by law and each member may maintain only one Flying Returns account.Corporations, organizations, and / or other institutions or entities cannot be enrolled as Members.

2.2 Eligible individuals can enroll themselves in Flying Returns Programme by submitting the application form online with KYC documents. Anapplicant will be regarded as a Member for the purposes hereof on completion of the formalities of enrolment.

2.3 Air India reserves the right to reject any application for membership. If an application for membership is rejected then any benefit that mayhave been accrued by the applicant through the use of a membership card will be null and void.

2.4 Members will receive a virtual Flying Returns Membership Card with unique nine digit number after enrolment .By using OTP to enroll andthen using the membership number, members agree to be bound by the award and redemption structures as well as the Terms andConditions of Flying Returns Programme.

2.5 Each Membership Card and number is strictly personal to the individual to whom it has been issued and is Non - Transferable. Multipleenrolments by a single person are not allowed. In the event that more than one account number is assigned to the same individual(duplicate accounts), Air India reserves the right to merge / suspend / terminate one or all accounts.

2.6 Change in name and address after uploading KYC documents on the Member's record will be considered upon written notification to AirIndia. Proof of name change (Pan Card, Aadhar Card, Passport, Gazette Notification, etc.) & address change (Aadhar Card, Passport,Gazette Notification, etc.) is required. Members can update their personal details e.g. telephone number, mobile number, address or ema iladdress online at www.flyingreturns.co.in

2.7 Accounts with missing or incomplete personal details will be considered as pending accounts and will be suspended / terminated.

2.8 Any tax, charge or other liability incurred by the Member as a result of his Membership of Flying Returns or the use of any Award or otherbenefit shall be to the account of and shall be t he sole responsibility of the Member.

2.9 By applying for Membership to Flying Returns, the Member explicitly authorizes Air India as also Flying Returns Programme partners, touse the data provided to the programme and stored with the programme for marketing or communication purposes for an improvedperformance of Flying Returns or any other purpose whatsoever, even if unrelated to Flying Returns, as may be decided by Air India.

2.10 If a member does not have at least one flight accrual transaction in his / her Flying Returns account in the preceding 36 months, as on thelast day of any given month, Air India shall have the right to cancel / terminate the Member's membership.

2.11 Flying Returns reserves the right to audit Member's account at any time for compliance with the programme's Terms and Conditionswithout prior notice.

2.12 Members may cancel their Flying Returns membership at any time by submitting the appropriate written notification and returning themembership card to Air India. At such time any outstanding miles, benefits and privileges may be redeemed by the Member.

2.13 Membership will be terminated upon death of the Member. Any legal heir(s) of the deceased Member, may on such conditions as proof ofrelationship, production of death certificate, indemnity, etc., as imposed by Air India, may make redemption from the deceased member'saccount. All such miles have to be redeemed within one year from the date of member's expiry.

2.14 A Member must quote his / her nine digit membership number and name as mentioned on his / her Flying Returns membership profilewhen booking and checking in for flights on Air India and / or using the services of a programme Partner. If a member fails to provide therequired membership information accurately when making such booking or availing such services, this may result in the applicable FR

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Miles not being credited to the member's account and Air India or its Programme Partner will not be responsible in this regard.

2.15 Only the member is eligible to obtain information from Air India relating to such membership data including but not limited to travel data,FR Miles accumulated and class of travel flown by the member.

2.16 Air India may at any time, without giving notice, change the Flying Returns Award structure by revising the Flying Returns Miles levelsrequired to attain a particular Flying Returns Award, stipulate a specified period during which Flying Returns Miles cannot be redeemed;limit the number of seats available for the redemption of Flying Returns Miles to any or all destinations or on certain specified flights; alterthe number or types of journeys required to obtain a particular Flying Returns Award; change or withdraw Programme Partners'affiliations; change the parties from which a Flying Returns Miles Award may be obtained / redeemed; change the length of time afterbeing awarded within which Flying Returns Miles must be redeemed; impose a time limit upon the validity for redemption of any FlyingReturns Miles issued by Air India or any Programme Partners; introduce and or review membership fees; and modify the procedures and

rules relating to ticketing on redemption of Flying Returns Miles or other aspects of the Flying Returns Programme.2.17 Air India reserves the right to terminate at any time, without giving any notice, throughout the world, or in a specific country, in which Air

India is associated with its Programme Partners, the right of any or all members to earn or redeem FR Miles.

2.18 Air India shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of, or to the FlyingReturns Programme or any of the facilities, benefits or arrangements which are made available to members, including, without limitation,Programme Partners' withdrawal or the withdrawal or limiting of any such services, benefits or facilities.

2.19 Indian laws govern these Terms and Conditions. In the event of any disputes, the appropriate court in New Delhi shall haveexclusive jurisdiction.

2.20 In case of Adult Members a unique email ID and a unique mobile no. is required per enrolment.

3.1 A Membership Card, is valid only from the date of enrolment reflected on the Card subject to the other Terms and Conditions hereinprovided. The Card shall remain valid for a period of 36 months for base members and 12+1 months for premium club members unlessother wise specifically mentioned.

3.2 The individual named on a Membership Card is the only individual who may use that Membership Card for any purpose whatsoever andMembers can hold only one Membership Card at any one time.

3.3 A Membership Card is not a credit card. It also does not confer upon the Member any right or benefit other than as laid down in these Termsand Conditions.

3.4 All Membership Cards, even after their issuance, remain the property of Air India and must be returned to it if so desired by Air India orupon termination of membership hereunder for any reason.

3.5 A Member shall notify the Member Service Center immediately if a Membership Card is lost, stolen or damaged. All notifications shall be inwriting addressed to Flying Returns Member Service Center.

3.6 Subject to the other provisions hereof, a new Membership Card will be issued to the Member within a reasonable time, after payment bythe Member of the necessary fees / charges as levied by Air India towards the cost of processing a new Membership Card, and towards theadministrative costs. This charge is waived off for The Maharajah Club Members.

3.7 Until the new Membership Card is received, the Member shall retain all flight documents (eticketcopies and boarding cards) for travelperformed during this period, in order to claim retro credit miles.

4.1 Miles are the base units of credits accorded to the member for his / her transactions with Air India or its partners, in the Flying ReturnsProgramme. Companies with whom members can earn and / or redeem miles are known as programme partners and Air India may, at itsown discretion, add or remove any company as a programme partner from time to time.

4.2 Miles pertaining to a member's transactions will be credited to respective members Flying Returns account. Miles may not be exchangedfor cash.

4.3 Members are required to state their Flying Returns Membership Number at the time of reservation and present their signed Flying ReturnsMembership Card when they use the services of Air India or any Flying Returns Programme partner, to ensure that the Flying Returns milesthey earn are credited to their account.

4.4 If the number of Flying Miles credited to the member account is incorrect, member should inform Flying Returns within three months ofreceiving their statement.

4.5 A Member will be credited with appropriate number of Miles for transactions (as specified on www.flyingreturns.co.in, or as may benotified separately) when the Member completes his / her travel on any flight on Air India, STAR ALLIANCE member airlines, its code sharepartners and Flying Returns Participating Carriers in RBD specified from time to time or for using products / services of other partners.

4.6 Miles are credited only after a Member has actually completed travel and not immediately after check-in. Members are not entitled toMiles for tickets purchased but not used.

4.7 Only certain specified transactions with each individual programme partner will be deemed eligible for mileage accrual. Individualpartners' Terms and Conditions and programme rules apply.

4.8 Miles earned for flight transactions are as follows:

a. Miles are awarded for travel in First, Business and Economy Class on Air India and on partner airlines in RBD specified from time to time.No miles will be earned for travel undertaken on tickets issued under industry discount, agency discount, barter or award tickets, infantfares and other special discount tickets as specified by Air India or a irline partners from time to time.

b. Tickets booked in O, I, X, R, P and N, RBD Class on Air India will not be eligible for accrual of miles. If any Air India itinerary has any sectorsthat are booked in one of these classes, those flight sectors on Air India will be deemed ineligible for mileage accrual.

c. For tickets booked on charter flights, no miles will be earned. Individual airline partners may also exclude mileage accrual oncertain flights

d. To ensure credit of FR Miles, the member must make all his bookings in the same name as provided in the Flying Returnsmembership profile.

e. Miles can only be earned once per flight for each person, regardless of the number of seats purchased.

f. Base miles awarded for travel on a sector are a hybrid of the actual distance traveled, from the airport of departure to the airport ofarrival and of the type of class of booking (RBD-Reservation Booking Designator). For connecting flights, which require change toanother flight number, the miles earned shall be calculated for each sector within the trip.

g. For information on miles accrual rates for Air India and all partner airlines, members should refer the online table for accrual levels or callFlying Returns Member Service Centers.

3. Membership Cards

4. Accruals

h. In case a Flying Returns member is also a member of Star Alliance Partner's loyalty programme, he / she can choose to receive FlyingReturns Miles credit in relation to any flight in only one a ccount. The account, in which the member wishes to have his / her activitycredited, will remain the same for all the sectors of a particular itinerary.

I. In the event of any upgradation of the Member, Miles will be credited for the booked class of travel in which the Member was ticketedand not for the upgraded class of travel.

j. In cases of multiple - sector journeys (where a separate flight coupon is issued for each sector) credit of miles will be the sum of the Milesof each sector.

4.9 Partner miles may also be credited to a Members account if,

a. The Member is also a member / participant in the loyalty programme of another party with whom Air India has any agreement /alliance / arrangement, and such member requires transfer of loyalty points from the loyalty programme of such other party to FlyingReturns, makes appropriate request to the party and such party transfers such points to Flying Returns

b. Consequent upon the hire or use of the services of another party with whom Air India has agreements / a lliances / arrangements foraccrual of miles. In all cases, credit of partner miles will be subject to the terms of the agreement / alliance / arrangement between AirIndia and such other party. The relevant Terms and Conditions of such agreements / alliances / arrangements will be available on thewebsite of respective partner who will separately communicate it to the Members.

4.10 Some programme partners may disallow certain categories of their members from transferring points earned in their programme to theirFlying Returns account.

4.11 Air India may debit the account of a Member for Miles if credited incorrectly and inform the Member accordingly.

4.12 No Miles will be credited in respect of flights undertaken on redemption of Awards under Flying Returns.

4.13 Miles can only be accrued for flight and non-flight transactions carried out by an individual Flying Returns member, regardless of who paysfor the ticket or transaction.

4.14 Members must travel or use the products and services offered by the programme partners to receive credit. For unused tickets,unconsumed products or returned products and services, no credit will be received.

4.15 Members are only eligible for credit with one frequent flyer programme for each flight or transaction. Where a member attempts toaccrue miles, points or credits with more than one programme for the same flight or transaction, the miles, points or credits awarded forthe flight or transaction will be forfeited.

4.16 Requests for missing miles will only be entertained if a member has identified himself as Flying Returns members when making areservation and the Flying Returns Membership Card was presented at the time of check-in for flights, or when making use of the productsand services offered by programme partners.

4.17 In the event of miles not appearing in a member's Flying Returns Account, the member may request that the miles be retroactivelycredited to his / her Flying Returns account. Such requests must be made within a period of six months following the flight ortransaction concerned.

This can be done online or by completing a Retroactive Mileage Credit Request Form. Claims submitted online may be resolvedimmediately and retroactive miles credited in the next statement cycle, if all required information submitted are correct and match thoseon record and in system. Online requests for Retroactive Mileage Credit can only be done for Air India f lights at www.flyingreturns.co.in

4.18 Members should allow two weeks for manual retro claim on Air India and four weeks for retro claim on Flying Returns partner airlineflights and six to eight weeks for miles earned with Flying Returns non-airline partners, to appear in their account before raising a claim formissing miles.

4.19 Retroactive mileage claims that are made prior to enrolment in Flying Returns are only valid for Air India flights and must have taken placeno longer than 6 months prior to enrolment.

4.20 For enquiries regarding miles transferred from a non-airline partner's programme to Flying Returns, members should check with thererespective non-airline partner's office where the original transfer request was made. Miles can be transferred from a non-airline partnerprogramme to member's Flying Returns account; however, this action cannot be reversed.

4.21 All partner miles once credited into the account will be treated as normal Flying Returns miles for the purpose of redemptions. All partnermiles may not qualify as Tier miles.

4.22 A Member may also be credited with Miles on specific flights in specific classes of Alliance and code-share partners as may be notified fromtime to time. Accruals on flights of Alliance and code-share partners may also be withdrawn at any time. Members must ascertain that aflight of an Alliance or code-share partner, which they wish to travel on, qualifies for accrual of mileage points at the time they wish totravel.

4.23 It is expressly agreed and understood that the onus of proving due completion of travel qualifying for Miles shall rest solely onthe Member.

4.24 Flying Returns miles shall be valid for redemption in the month of accrual and subsequent 36 months.

4.25 Miles accumulated by the Member must be redeemed during the validity of the membership, subject to the other terms hereof, failingwhich miles will automatically lapse.

4.26

4.27 Transfer of miles from a member's Flying Returns account to another account in a different frequent flyer programme, and vice versa, isnot allowed. Transfer of Flying Returns miles from one member's account to another member's account is also not permitted.

5.1 The awards offered in Flying Returns consist of award tickets, upgrade awards and other redemption options as defined by Air India fromtime to time.

5.2 A Member can redeem for Award ticket through Air India city booking offices, call center or through website www.flyingreturns.co.inin accordance with procedures that may be enforced from time to time for issuing awards. Award Tickets cannot be issued throughtravel agents.

5.3 Members will only be eligible for award travel if they clearly indicate at the time of reservation that they are redeeming Flying Returnsmiles for the flight desired. Guaranteed reservation in Economy Class for Club members wait listed in First Class or Business Class does notapply for redemption booking.

5.4 Miles transferred from partners are not negotiable or redeemable for cash or in any manner other than as provided in these Termsand Conditions.

5.5 Flying Returns miles must be valid when an award ticket is issued. For this reason, members should ensure that ticketing takes place before

Flying Returns miles that have already expired can only be extended for use in a period of 90 days / 3 months if an application is made bythe member for the same within a period of 9 months from the date of expiry of t he miles. A charge of

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0.60 per mile shall be payable forsuch extension in validity of miles.

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the Flying Returns miles expire. Members must ensure that they have sufficient miles in their accounts before an award ticket is issued.

5.6 Award ticket for child or infant requires the same number of Flying Returns miles as that of Adult.

5.7 Tickets for all award travel will only be issued for a confirmed reservation. Open-dated tickets are not allowed.

5.8 All Flying Returns miles required for an award ticket must be earned by the same member under the same account number. However, ifthere is a short fall of miles for redemption, members can pool miles from his spouse's account. This pooling facility will be applicable onlywhen the spouse has authorized his / her spouse to pool miles from his / her account. Member can also purchase miles for a fee as decidedby Air India time to time (currently

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1.25 per mile).

5.9 Upon cancellation of the award ticket, the pooled miles will be reverted back to the spouse's account with the original miles validity. Thepurchased miles will not be refunded but will be credited back to members account.

5.10 Travel on Flying Returns award tickets is subject to capacity controls. This may limit the number of seats available for award travel onparticular flights. Award seats may not be available on all flights or in all classes. In addition, some partners may impose blackout periodswhen award redemption is not permitted.

5.11 All Awards are subject to certain embargo dates and / or embargo flights as indicated in the www.airindia.in, read with the notifications inthat behalf issued from time to time. Members should take note of the periods during which and / or flights on which Awards cannot beavailed of.

5.12 Award Tickets on Air India's flights are issued in special RBD booking classes. When making a seat reservation, Members should ensurethat they indicate travel against an Award Ticket, and specify the class of travel required, i.e. First = O, Executive = I, Economy = X, so thatMembers are booked in the appropriate class. Failure to do so may result in the reservation being invalid.

5.13 Any tax, charge or other liability incurred by the Member as a result of use of any award or upgrade vouchers or other benefits shall be thesole responsibility of the Member. For Air India / STAR Alliance flights members shall pay the applicable taxes and surcharges.

5.14 A Member may request an Award either for his own travel or for the travel of any person nominated by him either in writing or by logging inhis account on www.flyingreturns.co.in or by calling the Air India call center.

5.15 Passengers traveling on award tickets with a confirmed reservation who fail to show up for the flight will be considered a no-show.A no-show fee may be charged.

5.16 Miles of completely unused award tickets may be re-deposited for a fee provided the miles and the ticket are valid at the time of re-credited. Any taxes paid will be refunded.

5.17 In the event of a flight disruption, passengers traveling on award tickets will be re-routed as per the rules applicable forfare-paying passengers.

5.18 Award Tickets are non-negotiable and non-refundable. Award Tickets cannot and will not be endorsable to any other airline.

5.19 In the event of cancellation of a flight intended to be taken by a Member under an Award ticket, Air India shall not endorse the ticket to anyother airline. However, in such an event, the Miles redeemed for that particular flight would be re-credited to the account of the Member.

5.20 Redemption may be requested for any cabin class of service available on the sector. Should the cabin class of service on which redemptionis sought, be withdrawn after ticketing, or travel on redemption Award Ticket be involuntarily performed in a lower class, the difference inredemption requirement (by class) will be credited back into the Member's Flying Returns account.

5.21 Cancellation or reissuance or re-routing of an Award Ticket on Air India at the request of a Member will be permitted only if sought with inthe ticket validity period, and subject to the concerned Member's Account being debited with 500 Mileage Points, or may be decided fromtime to time, for each such cancellation or re - issuance. In the event of cancellation of an Award Ticket, the balance Miles redeemed willbe credited back to the Member's Account, i.e. the Miles redeemed minus 500 Miles will be credited back to the Member's Account afterMember surrenders and cancels the ticket, obtains the Cancellation Certificate. If Award Tickets are not utilized or are sought to becancelled after one year from the date of issue there of, the Miles redeemed in respect of such tickets will not be credited back to theMember's Account. The date of travel on an Award Ticket can be changed within normal reservation procedures. Air India at its discretionlevy additional charges for such changes.

5.22 Cancellation, reissuance or re - routing of an Award Ticket on an Alliance partner may be permitted. However, an Award ticket issued fortravel on an Alliance partner may be cancelled, subject to the Member‘s account being debited with 500 Mileage Points. The MileagePoints redeemed minus 500 Mileage Points will be credited back to the Member's account. Air India may at its discretion levy additionalcharges for such changes.

5.23 Award Tickets can be availed for one-way or return trips, for both international and domestic travel. Return trip award require double themiles of one-way award travel.

5.24 Award Tickets for any domestic / international travel will be valid for one year from the date of issue of the ticket.5.25 All sectors of travel on an Award Ticket must be confirmed.

5.26 In case of a partly utilized Award Ticket, the Miles for the unutilized sectors of the ticket will not be credited back to the Member's account.

5.27 Industry discount, agency discount, barter or award tickets cannot be used for upgrade awards redemption.

5.28 Upgrade awards are subject to the rules of purchased tickets. For upgrade award ticket redemption, a copy of the purchased commercialticket or passenger receipt is required for verification and reissue.

5.29 When a member claims an award in a class of service that is available on only certain sectors of a trip, a lower class of service may besubstituted by Air India for the other sectors of the trip. The award redemption level for the entire trip may be determined according to theactual classes of service flown or the highest class of ser vice flown.

5.30 In cases of requests for Award Tickets for multiple-sector journeys where a separate flight coupon is issued for each sector, Miles requiredto be redeemed will be the sum of the Miles of each sector, unless otherwise specified.

5.31 Redemption Awards are subject to periodic embargoes on specific sectors and / or flights as may be decided by Air India or the AlliancePartner from time to time.

5.32 Award Tickets issued on Redemption cannot be sold or exchanged. In the event of any misuse of Award Tickets, Air India reserves the rightto block or withdraw such Award Tickets.

5.33 A passenger's use of an award is subject to the Terms and Conditions set by both the issuing airline and the airline providing the carriage.

5.34 All carriage on and all tickets issued on behalf of an airline are subject to the normal rules outlined in each airline's Conditions of Carriage,copies of which may be obtained directly from the airline.

5.35 Awards for travel will only be issued to and from destinations served by Air India and / or Airline Partners designated at the time the ticket isissued and also at the time the ticket is used. The most direct routing must be taken.

5.36 Obtaining all relevant documentation (Visa, travel permits, etc.), as required for the intended award travel, is the responsibility of the

member. If not available, Air India will not be liable for refusal of entry into any destination by local authorities.5.37 Award tickets have no monetary refund value.

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5.38 Requests for all Air India Awards must be made to the Air India booking office, either in writing or by requesting the same atwww.flyingreturns.co.in. Requests may also be made by calling the Air India call center.

5.39 All award tickets shall be issued as e-tickets.5.40 Reservations not ticketed within the specified time limit will be automatically cancelled.

5.41 Partner Award requests for International travel must be requested at Air India booking office or Air India call center, subject to seatavailability. Reservations not ticketed within the specified time limit will be cancelled.

5.42 Partner Awards will only be issued to and from destinations served by Star Alliance Partner Airlines.

6.1 Upgrades are available to the next higher class of service. Double class upgrades are not permitted.

6.2 Miles earned for travel using an upgrade award will be based on the original class of service purchased.6.3 All award miles/charts for upgrades are based on segments.

6.4 Upgrades are available only on Air India and the Star Alliance Partner airlines as notified on website www.flyingreturns.co.in

6.5 Upgrades are segment based.

7.1 Flying Returns members or redemption beneficiary between 12 and 17 years of age who are traveling unaccompanied, are required tobring along a signed copy of the Unaccompanied Minors Assistance and Handling form, which is to be completed by their parents orguardians, during check-in. This form must be completed by their parents or guardians.

7.2 Airport taxes / charges and other levies must be paid for by the members.

7.3 Updates / changes to members' bookings will be sent via email. Members are to ensure that their email addresses are valid before carryingout online redemption bookings.

8.1 Silver Edge Club (SEC), Golden Edge Club (GEC) and The Maharajah Club (TMC) - are the Premium tiers in the Flying Returns Programme.Our Silver Edge Club Members will have STAR SILVER status. The Maharajah Club and Golden Edge Club will have status of STAR GOLD onthe Star Alliance network.

8.2 Membership to Silver Edge Club (SEC), Golden Edge Club (GEC) and The Maharajah Club (TMC) is restricted to individual frequent flyers of“Flying Returns” Programme. Corporations, organizations, and / or other institutions or entities are not eligible under any corporatemembership scheme to the Club.

8.3 Members satisfying minimum status miles criteria prescribed by Air India, as set down from time to time, would be eligible to join the Club.

8.4 Only Flying Returns status miles earned on Air India and Programme Partners will count towards “Silver Edge club”, “Golden Edge club”and“The Maharajah Club” membership eligibility. Miles earned through any tier bonus or any type of promotional bonus does not qualifyas status miles.

8.5 On Air India, for travel in Economy Class, Business Class, First Class Status miles are awarded based on Base miles plus Cabin bonus miles oras may decided from time to time. Miles earned through any tier bonus or promotional bonus does not qualify as status miles. No statusmiles are accrued for booking classes not eligible for miles a ccrual.

8.6 Miles required for Silver Edge Club, Golden Edge Club and The Maharajah Club qualification and renewal are tracked and listed separatelyin the Flying Returns account and account statement as Status miles for the sole purpose of determining tier level status. These miles cannot be used for redemption.

8.7 Qualifying club members would be issued personalized club membership cards depending on their club status. Any use of such card shallconstitute acceptance of the Terms And Conditions in force.

8.8 The membership number in club membership card is the same as assigned while enrolling under the “Flying Returns” Programme. Theclub membership card is strictly personal to the individual to whom it has been issued, is non-transferable. The club status is valid till theend of12th month from the month of entry into the club.

8.9 Club membership shall be renewed for successive one year periods subject to the member meeting the specified renewal criterion.

8.10 Air India reserves the right to refuse membership of a club to any person without assigning any reason.8.11 Upgrade vouchers(s) issued to club members will be valid for travel on Air India Domestic services for self only. Upgrade voucher(s) is valid

on a scheduled, single, one way, direct, Air India Domestic flight as applicable i.e, against one boarding card. U pgrade voucher(s) will beaccepted at an airport check-in counter, subject to availability of space in the next higher class (From Economy to Executive or fromExecutive to First) only if the ticket in lower class is issued in specified RBD as notified from time to time. The voucher will be deemed fullyused upon surrender for an upgrade, even if the travel is by a child passenger. Request for special meals may not be possible in case of suchupgrades. Upgrade vouchers are not applicable during blackout periods. Vouchers are non-transferable, non-extendable, non-refundableand not encashable. Lost / Stolen Vouchers cannot be replaced under a ny circumstances. Vouchers will have six months validity from thedate of issue. The Upgrade Voucher is a privilege and recognition offered to the members a nd does not constitute a member's right.

8.12 Air India reserves the right to upgrade / downgrade the tier of membership based on the qualifying criteria. On upgrading / downgradingthe member will be able to use his membership card till he / she receives a new membership card. Member will be able to avail privilegesaccording to his / her new tier eligibility.

8.13 Air India shall reserve the right to re-evaluate / termination of the Club in the event of merger / acquisition or any other reason thereof atany point of time. Air India reserves the right to refuse membership to any person without assigning any reason or to terminatemembership of any person for misuse or abuse of the membership card or for use thereof not in accordance with these Terms andConditions or any breach of these Terms And Conditions or any award ticket. The Station Managers / Duty Managers have the authority todecline the member's request for club privileges if so required for operational or any other reasons.

8.14 Air India will make every attempt to offer assured seat in Economy Class, if priority confirmation could not be made in First class &Executive Class. There may be occasions when due to exceptional demand on a particular flight, this priority confirmation may not holdgood. During peak periods, access to applicable lounges may be restricted to member due to capacity constraints.

8.15 All information, routing, available destinations and miles are subject to change without notice. The issuance of award tickets may belimited to availability.

8.16 Member's Personal data may be used and exchanged by Air India with partners for the proper performance of the Club. Furthermore, inorder to enable Air India or their par tners to offer products and services, as well as for their direct marketing or communication purposes,information concerning member and his/her Club participation may be transmitted confidentially between Air India a nd their Partners for

6. Upgrades

7. Award Travel

8. Premium Clubs (Tiers)


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FFP Brochure

Documents

Transcript of FFP Brochure