Fee's Safer Town Centers_Working Doc10 copy

Mayor’s Youth Employment Traction Plan

Safer Henderson Town Centre Plan29 November 2014

Henderson Safer Town Centre | 29 November 2014 | A Collaboration between Auckland City Council and ThinkPlace | For more information please contact Betty MacLaren at [email protected] 3

Contents

04 Our Intent05 Our Approach

08 Our Immersion into the Research05 Changes in Mindset

8. Our Intent9. Who we talked to



Section 3

Meet the Community

Section 1

Our Project Background

Section 2

Our Research Approach and Findings

Section 4

Next StepsSection 4

The 4 Factors for a Safer Town Centre

Henderson Safer Town Centre | 29 November 2014 | A Collaboration between Auckland City Council and ThinkPlace | For more information please contact Betty MacLaren at [email protected]

Our Intent

Intent statementInform a united understanding of the barriers to safety and present possible solutions to foster a safer Henderson town centre. Illustrate the experiences and intersect of the Henderson community stakeholders. Inform both local and regional policies and procedures to enable people to participate freely in Henderson town centre and contribute towards the creation of the worlds most liveable city.

Focussing questions• What is the experience of users in Henderson town centre?• What are the complex underlying issues that affect safety in

Henderson town centre? • What are the points of interaction between users of

Henderson town centre and what does this tell us about safety?

• What roles do users, services and environment play in the fostering or detraction of safety in Henderson town centre?

Our current situation• Thereisnounifiedpictureoftheexperienceofsafetyin

Henderson Town Centre, or what safety entails and what are its associated causes.

• Auckland Council and Henderson community stakeholders have a variety of understandings about the problems affecting safety in the town centre so can’t clearly prioritise or communicate actions for change.

• Conflictingprioritiesleadtoanambiguouscouncilservice.

Success criteria• There will be a common understanding of the variety of

experiences that will enable positive community connectedness across differences.

• People will be excited and galvanised into action and work to change the situation in knowledgeable and meaningful ways.

• This process will help break down silo’s with purpose to facilitate a coordinated approach.

• The Henderson Safer Town Centre plan will provide different and innovative approaches to help solve the problem and form the foundation for implementation.


Our Approach

This document contains the findings and possibilities proposed by the Auckland Council Community Safety team following a 12 week intensive design led project.

A design led approach was particularly relevant in this piece of work as a short term safety plan had already been developed and so an opportunity presented itself to augment this prioritization, as well as the technical knowledge of safety responses, with the voice and experience of the community.

This voice was the guiding source of the possibilities presented in this document and will form the foundation of strong community ownership to enable medium and long-term change towards safe and thriving town centres.

Design TeamTaylor Norman Betty MacLaren Jenny McMillan Rachel Orr Michael Alofa

Design and capability coachingFiona Clarke from ThinkPlace

Frame Intent

Discover

Frame Insights

Explore

Define

Propose to endorse

Our research approach and findings

Our approach from the start was to get to know this town and its community, for most of the team Henderson was a reasonably unfamiliar place, and for those who knew it, it was time to look through the eyes of other users.


Immersion into the research

The intent of our research was to understand...what it is like to live, work and use the facilities and services of Henderson Town centre so that we may understand the barriers to safety and the enablers of free participation. We would like to move beyond simple views about Henderson itself; we would like to hear from people about their broader experiences of being part of, or NOT being part of the area and community of users. We are interested in the town centre and its users as enablers or detractors of safety.

To understand the current experience...we utilised a mixed method approach, to ensure that we captured the experiences of all user groups, including the disengaged or hard to reach. The team conducting in-depth interviews in peoples homes and in the town centre, intercept interviews and observation of users in the town centre. A number of local experts were also interviewed.

To do this effectively we aimed to immerse ourselves in...the lives and activities of the broad range of users of Henderson town centre, exploring their journeys through the town centre and understanding the underlying complexities behind their thoughts, feelings and actions.

The data gathered by the team across the research was

collated and through a phases of analysis and synthesis framed into rich insights that informed the development of a user experience map and provided the user insight required to drive the development of opportunity areas that could act as levers for change.

14

User Empathy based interviews

40+

Intercept interviews

10

Expert interviews

20+

Hours of observation

5

Personascreated

Meet the community The community in Henderson we found to be very diverse. The town centre a place where many different people, with different attitudes and agenda’s find themselves side by side.


Meet the community

“Wanting to be involved somehow.”

“This is my home, I don’t really have anywhere else to go.”

“Wanting my kids to turn out better than me.”

“Wanting to just be left alone.”

“My business is important to me.”

Ashamed

AloneLovingScared

Disconnected

Brazen

PopularUnsure

Loyal

Confident

Resigned

LonelyAloofUnwanted

Nervous Interested

StubbornCaringExperienced

NervousDetermined

IntimidatedScaredFearful

Norah

Taz

Marie

David

Sanjay


Meet Norah

Tell me a bit about yourself?

Well, I am 78 years young and I live here, in my own little place in the retirement village.

I haven’t always lived here of course, Harold and I, that’s my late husband lived in a lovely little spot just up from the pack and save, those houses were new when we moved in- they were wonderful, so modern.Harold passed in the winter of 2007 and I moved in here not long after that, so I’ve been here almost 7 years now- goodness, is it that long.

Tell me about your family?

I have 2 grown up children, Stephen and Elisabeth. Stephen lives in Australia, Brisbane with his wife and Elizabeth is in Christchurch, she has twin boys, so has her hands full!

I don’t have any family living in Auckland anymore, we hoped the children would stay around but they have their own lives and I understand that. Elisabeth calls me every week and Stephen when he can, they are both very busy, you know they have very busy jobs.

What’s going on for you right now?

Oh well, its nearly Christmas isn’t it so that’s always special, We have quite a celebration here and I’ve been on the organising committee, we normally have carols and the like, its all very festive and our regular events such as the bingo all take on a festive theme, so that all needs organising you know.

On the day itself, I used to go down to Christchurch to see Elisabeth and spend time with the twins but its veryexpensiveandflying’sjustnotmythingsoforthepast few years I’ve been here. I do miss the family you know, we always used to have such fun Christmases when Harold was with us.

What do you visit the town centre for? EveryMonday,iftheweatherisfineIwalkwithanotherlady, Ethel to have our coffee, we always go to the same place in the mall, Bergerac, its our favourite and the ladies there know us. I also do my shop at pac’n’save but I take the villiage van for that.

How do you feel about Henderson town centre?

Listen, its not what it used to be is it? Henderson was a wonderful place full of interesting people, the wine makers, the gardeners, you know just, ah it’s changed

a lot, I don’t recognise it anymore. And its smelly and dirty now too, it looks like nobody cares about it anymore, very sad.

Oh and so many of these $2 shops, I wonder how they all survive.

What are your thoughts and feelings on safety in Henderson Town centre?

I’m cautious entering the town centre to be honest, I’m an older lady now and I’m not able to defend myself should something happen, I don’t like to go out without someone with me.

There are undesirables that seem to frequent Henderson nowadays, I don’t know if its because of the courts or these drugs that you can get now but I’m certainly not comfortable with the sort of people I may bump into when I’m out.

I’m certainly not going to let them stop me going for my coffee but I do know other folk from the villiage don’t like to leave anymore and I can understand why. Though the mall is a lovely facility, and the security people there are very friendly.

I feel engaged and accepted in community

I am familiar with Town centre

I am proud to be part of Henderson

Ifeelconfidentinselfdefence

I feel safe in Henderson Town Centre

Strengths / WeaknessesLow High


Ashamed

AloneLovingScared

Disconnected


Norah’s Current Journey

Key:

Think

See

Idea

Feel

Do

I walk to the mall with Ethel

Defiant | This is my town and no one’s going to stop me walking through it

I hope we don’t come across any trouble

Thedaffidolshavecome up

Glances back at the beggar

Nervous | not knowing what they might do next, but I’m glad Ethel is here with me

I hope he’s not following me

Sees the beggar has moved onto the next person

Pass through Catherine Plaza, close to the mall past some youths

Annoyed | that they’re not doing anything useful

Where are there parents? Why are they not in school?

Sees a large group of young people swearing, spitting and smoking

I walk into the mall

Relieved | A sense of relief and safety

It’s pleasant in here. I can relax now

Sees familiar faces like the lady who owns the coffee shop and the security guard

Walks onto the main street past another empty shop

Saddened | that it’s come to this

Everyone’s leaving because of the death of that dairy shop owner

Notices that another superette has closed

For Lease

Approached by a beggar asking for $2 for the bus

Guilty | Seeing others in need a not giving them anything when I know I can spare the $2

I don’t know what it’s for, he’s probably going to buy drugs. He doesn’t look homeless.

It’s the same kind of people always asking for money

?

I hope he doesn’t follow me. I don’t want him to hurt me...

Shouldn’t they be doing something useful with their spare time?

I’m so embarassed, everybody’s looking at me. I’ll just leave...

It’s nice to hang out here with mates during our lunch breaks.

Walk closely with Ethel past the Courthouse and instinctively clurtch my purse

Avoid eye contact, don’t give them any reason to approach us

Sees “trouble makers” loitering around

Intimidated

Why did they put the Courthouse in our town, bringing in all these criminals

I’m so nervous I don’t want to lose my kids. What if the judge takes away my kids?

Why is he asking me? What does he want it for? He’s probably just going to buy drugs

I hate asking for money...how has it gotten to this? I shouldn’t be asking her.


Meet Sanjay


I emigrated from Mumbai 10 years ago.I’m 53 and my wife is 48. We have 3 children, my eldest is 20 years and she’s studying medicine in Otago, I also have two teenagers who go to the local highschool, one is 17 years old and the other is 14.


We’re all very close. My wife helps out in the shop and my two younger children help out part time.

We like to support each other to succeed. Education is very important and I want them all to do well. I’m so proud of my family and I want them all to have a great life, that is why we moved here. I want to ensure that they have opportunities to establish a successful future.


The business is small and I worry because I don’t think it is doing that well because people do not come into my shop. A group of naughty boys always sit

on the seats outside my shop and intimidate people passing by. The passersby are so intimidated that they rush past the shop.

I don’t feel very safe here, I have been bullied quite a lot of times in my shop by those naughty boys. They often ask me to sell them things at a reduced price and sometimes even steal things. I can’t do anything because they say things like “you don’t want to end up like that other dairy shop owner...”

This makes me so worried because that was my friend who was killed, he was a really good guy, you know? I want that seat removed, I don’t want those boys sitting outside my shop any longer.

What do you visit the town centre for?

I come to work in my dairy. I like talking to my customers and the other shop owners, we talk a lot about the naughty boys and their bad behaviour.


I wish it would improve and things were not so scary. I’d like it to go back to how it was about 7 years ago, it was a much better situation, lots of nice people, no intimidation from people and the town centre seemed to thrive more.


It needs to improve drastically. No more of this business with all the intimidation and bullying.








Nervous

Determined

Intimidated

ScaredFearful


Sanjay’s Current Journey

Key:

Think

See

Idea

Feel

Do

I enjoy talking with other business people here, we are all in it together and we want each other to succeed

I don’t want to take the $1 its not about the money, its about respect

I feel for Sanjay, I only have clients coming in here, he has to deal with everybody and since the death of that dairy owner as well, its hard for him

I’m pretty harmless, I’m not actually going to do anything to him, just having a bit of fun

I am still here and as long as I am here I’m not going to be intimidated by these young hulligans, I am in the right.

Im glad I have neighbours in this row, I hope their businesses stay around

Empty shops and a broken window

the hairdresser next door also opening up

Determined | to make this a good day

Relieved | that it has been safe overnight

I step off the train onto the platform

Okay | a bit apprehensive, hope my shop was okay overnight

I just want to have a good day and not have to deal with trouble

Lots of security which gives me piece of mind, there are bad people here opening up the shop

and putting out my sign while chatting to the neighbour

Intimidated | there is nothing I can do

Weak | I feel weak, I’m too scared to go out to confront him and his friends

I know he will be up to no good, they always are

I don’t know how much more of this I can take, its not worth it

he brazenly puts a can of coke into his pocket and picks up 2 icecreams

$1 on the counter and the kids laughing at me and making rude hand gestures

When one of the kids enters I watch him closely

I shout after him as he runs past me and throws some money on the counter

Walking to my shop

Ignore the kids on the bench outsidethe shop and try to look busy and unintimidated

Powerless | they are putting customers off coming into my shop

I tell the police about them but they can’t stop them from just sitting

The same group of kids as I see everyday sitting on the bench outside my shop


Meet Marie


Okay, I’m a single mum with 3 kids, Maia who’s just turned 8, Melissa 6 and Toby who’s 3I spend most of my time looking after Toby, I’m not at work cos I don’t have anyone to help me out with TobybutI’dliketobe,benefitisn’tmuchwith3kidsyou know, maybe, when he goes to school, yea, that would be good.


Its just me and the kids really, we don’t have anyone else, its hard but were doing okay most of the time.

I think I’m doing better than my mum and dad did, my mum died when I was a kid and my dad was in prison most of my life so at least I’m still with my kids, they mean the world to me, I would never leave them. My dad is out of prison now, but he’s a very violent man, always was to me and my mum, I don’t want that around my kids. I’ve had boyfriends like that and as soon as I see them kick the kids or anything like that I get them out.


Oh you know we have a routine, I take the kids to school each day, and pick them up, we walk there cos we don’t have a car no more. That and look after the little one at home, I guess that’s it really. Cleaning and stuff, three kids on your own, that’s hard work.Yeah.


I go to the mall sometimes, not really buying stuff, but its nice to look at the fancy things. I go to pack’n’save.Sometimes I just take Toby out in his pram, you know, just to get out of the house.


Iguessitsokay,Iliketheflowersthatwehaveatthe moment, but its quite dirty in places, you know, like it stinks of piss in some places and its kind of grubby, and Toby wants to put his hands and mouth on everything so that’s a bit hard. I guess that’s why I like the mall, it’s real clean.

What are your thoughts and feelings on safety in Henderson Town centre

Safety? Umm I guess I’ve never had anything real badhappentome,buttherearedefinitelybadpeoplehere, you know guys who beat up on their partners and drugs and that.

Oh and people asking for a gold coin, yea that’s happening quite a lot now and I don’t like that, I feel a bit unsafe when that happens, no idea why they are asking me (laughs)








Nervous Interested



Marie’s Current Journey

Key:

Think

See

Idea

Feel

Do

I leave the house to take my girls to school, I wrangle Toby into the push chair and set off in the rain

Anxious | I’m stressed and worried, I was no good at school, I want my kids to have it different

I hope they’ve got everything they need, we are running late now, they are going to get wet and cold, people will judge us

Other mums taking their children to school in warm dry cars

Alone | Unsure of myself

I wish I had more to offer my kids

Toby, wet and wriggling in the pushchair trying to get out

I find a sheltered bench and stop to have a cigarette outside the mall

Cold | Wet

At least I have somewhere to go home to dry off

A man who looks homeless standing next to me

I stop at the lights to cross the road

I stand up to get Toby home

Resigned | Tired

No matter how hard I try its always going to be a struggle for me and my kids

I just put my head down and try to avoid the puddles

I hope nobody sees me

The kids run off into the school as it stops raining

Ashamed, the kids are wet and cold, their uniforms are old and we are the last ones to arrive

I drop the kids at the school gates and move away as quickly as I can


Meet Taz


I’m 14, I’m from Henderson my whole life, used to live on tui street, with my mum but then she moved to the south island with her new boyfriend.What else do you want to know?


I do have a family, I guess, but I’m closer to my mates, I have a room at my dads place but I don’t stay there much he’s tough to be around when he’s wasted, he can be a bit rough you now, cos he drinks a lot and that.

Like I said my mum moved to the south island with her boyfriend ages ago, she has a new family there now.

I have 2 older brothers but they live in Samoa now, with my aunty I don’t want to live there though.


I’m at Alt Ed and that’s sort of helped me get sorted a bit. I like art you know. I’m part of a gang, they’ve got my back and give me a place to stay when I need one. I’ve done some pretty bad stuff and got in trouble with the police and that but I’m not as bad now.


Well, I go to Alt Ed and then just hang around town I guess, we have this one spot near Catherine Place that we spend most of our town time at, its undercover and has a dairy and we can see what’s going on from there so that’s cool


Oh yea, its home, you know, I’ve been here my whole life, all my mates are here I know heaps of people, its my place.


Umm, I think its safe yea, I mean there is trouble and that but if you’re tough you’re okay and you hang out with the right crowd. Maybe people are scared of me, ha I guess so, but that’s the way it is eye, I mean I’ve done some bad shit like I said, but I’m not interested in that now.

I think it’s safer than other places, like safer than some kids homes you know.








Brazen

PopularUnsure

Loyal

Confident


Taz’s Current Journey

Key:

Think

See

Idea

Feel

Do

Sanjay- After what happened to the other dairy owner I’m cautious of these kids, I wish they wouldn’t hang around my shop

I’m pretty harmless, I’m not actually going to do anything to him, just having a bit of fun

I look like the man sitting here

Im going to see how far I can push the dairy owner- it’ll be a laugh

stupid guy, he gave me the icecreams but I stole the coke

Other people pass us by and look at us

The Dairy owner already looks nervous just seeing me

My mates high fiveingme

strong and solid with my mates

Confidentandselfassured

Pretty good ay

I walk over to the bench where I meet my mates most days after school

Happy that school is over for the day and I can do what I want now

I don’t have a uniform so no-one can tell that ive been at school which is sweet.

A few of my mats already sitting on the bench hanging out

I go into the dairy across from our bench to see what I can get for $5

I come out of the dairy with 2 ice creams and a can of coke

This is my town

I want them to know that I’m here, that one on the left is hot

A man who looks homeless standing next to me

whistle and shout to some girls across the road

Sit down in my usual spot aod light up a smoke


Meet David


I’ve been here for 6 years. Before that I lived in Australia with my girlfriend, I wasn’t always homeless you know. I had a place there and a job. For me it was the drugs, I got into some nasty stuff and slowely it just took everything from me, my job, my girlfriend and my home.

I came back to NZ to get away from that life, you know you just have to cut all ties, but even though I’ve been clean for a while now I can’t, I just can’t seem to keep it together you now. Like I’ve had jobs and that but I just can’t hold onto them.

They said I have mental health issues, so I get a benefitbutI’mnoteligibleforahousesoatthemoment I live under this bridge, it’s the most private one here so It’s okay, nobody really bothers me here.


Yup, my family live in Henderson, which is good.

My mum is in care, I see her nearly everyday, she’s not very well so needs nurses and that to look after her.

My dad has a unit but he has some problems of his own, you know, mentally, so Its not always okay for me to be there.


Its getting warmer in the nights now which is good cos I hate the cold.


I hang out there, I like watching people go about their day, I sleep under the bridge, I guess that’s the town centre too.

Oh sometimes I go to the library, its warm.


Its just what it is really, I don’t really think much about it,Isupposeitsfine.


Oh, I don’t feel safe here, living on the street means that you get to see the other side of people, people can be real cruel. Ive been beaten, people throw stuff at me, or steal my stuff, I don’t think they want it, they just think its fun to pick on me.

Doesn’t feel safeWishes he could not be picked on and assaulted but knows that this comes with living on the street.

Lives under the Henderson bridge and moves between bridges.Sometimes he is the victim of meaningless assaultsGets bullied by youths in the town and sometimes by new homeless people coming into Henderson







Resigned

LonelyAloofUnwanted



Key:

Think

See

Idea

Feel

Do

Why is he asking me? What does he want it for? He’s probably just going to buy drugs I know David, it’s

okay, he knows he needs to go.

I wonder who this man is, he seems sad.

He’s a sweet man who visits without fail, I don’t know much about him...

I hate asking for money...how has it gotten to this? I shouldn’t be asking her.

They have to protect other people from me. They think people need protecting from me.

I’m just glad a piece of her is still with me...

This is the closest thing I have to a home.

Its nice to be out in the sunshine with other people around me

People walk in and out of the mall, getting their lunch, queueing for burger king

The sun on my face

Leaves the safety of his bridge by the falls restaurant to kill time wandering the streets before visiting his elderly mother

Different | Excluded & self concious of his situation

All these people are going to their jobs and homes, or to see friends.

People, going about their lives, well dressed and smart

Ashamed | Helpless, a saddened acceptance that this is the lifestyle he leads

This is the only option for me, why try anything else

The look of dissaproval on the faces of the elderly ladies

Walks up to two elderly ladies and asks for $2

?

Relieved | to be in a warm place where he feels welcome

I wonder if mum will recognise me today

Familiar faces who know his name and greet him warmly

Walks into the rest home where his mother is hospitalised

+

Police approach, get up to move on

Resigned | Alone and annoyed

I don’t wan’t any trouble, they don’t want me here

Apoliceofficer

Sits with his mother and chats to her about the people he saw in Catherine Place

Comforted | Content to spend time with his mother

I wish she was ‘here’

She has no recognition on her face, she doesn’t remember who I am

Sits down on a bench in Catherine Place

David’s Current Journey


Our findings After being out in the community for weeks, the team came together in our office above Catherine Place to analyse what we had found. Letting the voices of the people that we had spoken to guide the process we started to uncover what safety meant to the people of Henderson.


How our thoughts on safety have changed

From

Reactionary responses

Safety as a focus of intervention

Instantgratification

Silver bullet

Single investment

Big or small investment

Remedial actions

Point solutions

To

Proactive responses

Safety as an outcome of different interventions

Longtermgradualbenefit

Alignment of activity

Co-ordinated approach

Big and small investments

Remedial, transitional and generative actions

Principles that drive coordinated action

From the research phase and throughout analysis our thoughts on safety began to change and crystalise, some key shifts happened in our thinking which would enable us to think about safety in a dfferent light moving forward. ADD IN (Physical safety as a priority to Perceptions of safety and physical safety) (Safety of the individual to Safety at moments of Intercept)


4 factors for safer town centresThefollowingfourfactorsofsafetywereidentifiedthroughtheresearch,thesefactorswerefoundtobekeyinfluencersinpeoplesperceptions of safety, affecting their enjoyment of and decisions in using and moving through Henderson Town Centre.We discovered that these four factors and the principles within them are fundimental to the creation of a safer town centre.

Physical EnvironmentMarkers of decline such as empty, uncared for shops, indicators of closing down sales, vandalism, the smell of urination and broken glass indicates to users an uncared for environment and an uncaring, unsafe, community of users.

CommunityA divided community of ‘legitimate’ and ‘illegitimate’ users fuels a blame culture and a fear of the unknown, this becomes evident in the display of defensive, intimidating and aggressive behaviour, or the perception of these behaviours being a consequence of interaction on both sides.

BusinessA vulnerable, uncoordinated and perceived to be declining business community, threatened by its own community of users fuels and acts on a legitimate vs illegitimate agenda and adds to the areas markers of decline.

FamilyUsers coming from families with little or no parenting ability start life at a disadvantage, this often inhibits growth and impacts on them reaching their potential within a community and becoming enablers of a safety.

Safer Town Centres

Physical Environment Improvements to the physical environments of the Henderson Town Centre need to enable a welcoming place that is enjoyed by all people

Family

All parents in Henderson will have the basic knowledge and skills to parent their children

Business

A vibrant thriving town centre through the achievement and success of businesses

Community

A thriving youth culture that actively promotes positive contributions and achievements of youth in the local community

An awesome place for all with a community that cares

A community where everyone, including thedisengaged,areabletofindasenseoffulfillmentandpurpose


Utilising the physical environment to increase safety

From an environment showing obvious markers of decline, Improvements to the physical environment of the Henderson Town Centre need to enable a welcoming place that is enjoyed by all people.

Many people told us that parts of the Henderson town centre need more love as buildings are vacant, neglected and shabby with constant sales and closures making people feel negative about the town centre.

• Some reported that there are areas that they avoid because it felt unsafe, or hang out places for groups of young people with nothing to do.

• People talked of wanting more ways for people to be positively connect with Henderson as they walk through it.

• People would like to see more people using the centre, having more activities and having a selection different shops such as organic food shops, crafts and restaurants in the main street, so that they can enjoy the area more.

From a community of youth who are seen as negative contributors to a thriving youth culture in the henderson town centre that actively promotes the positive contributions and achievements of youth in the local community.

• Discussion indicated that many of the problems within the town centre could be related to some youth who loitered in the area.

• Youth behaviour was considered to be intimidating and generally anti-social. This made people to feel scared.

• Many people commented that it would be good if youth could become more involved in the town in a positive way.

From a divided community caught in a cycle of blame to an awesome place for all with a community that cares.

• Interviews with people indicated that henderson is a community that is divided into ‘them and us’

• People were intimidated and threatened by begging and bullying they felt that some areas needed to be reclaimed by the community.

• There is a feeling by some, that the culture of blame needs to change.

From a divided community with ‘illegitimate’ and ‘legitimate’ users we will create a Henderson where everyone, including the disengaged, are able to find a sense of fulfillment and purpose.

• The research indicated that there are a number of people that are feeling disengaged from the wider community.

• There was acknowledgement of the need for a balanced approach in addressing negative behaviour of begging, homelessness and antisocial behaviour in Henderson.

• Some believed in the creation of opportunities for positive experiences and ‘little moments of joy’.

• Young people need to have a way to highlight their achievements to the community so that their potential is demonstrated.

• Some families do not feel good and therefore do not access the help that is needed to make them feel good.

• Some local agencies acknowledge that it is worthwhile working together to make people feel safe and have a sense of belonging.

• People need a way to be able to engage passively or actively depending on their need in their own time.

Utilising the community to increase safety


Utilising business to increase safety

From a sometimes vulnerable, powerless business community, we will create a vibrant thriving town centre through the achievement and success of businesses.

Some people interviewed shared that:• They wished for a business association to be

established to position Henderson as a vibrant shopping area.

• After the death of the dairy owner some local business people felt venerable, as some of the regular beggars would refer to the death of the dairy owner to intimidate shop owners for products.

• Some shop owners felt powerless to enforce petty issues such as begging, stealing and harassment and felt that police are too busy with bigger issues.

• People who sit and beg outside a business put other customers off coming into the store.

• Some businesses feel that Henderson needs to create a niche market because of the challenges of new developments in New Lynn and the Westgate shopping centre.

• People suggested that a town centre manager would be able to help address issues such as main street parking and event promotions.

Utilising family to increase safety

From parents having little or no parenting skills, all parents in Henderson will have the basic knowledge and skills to parent their children.

• The research gathered told us that some children are not achieving their basic learning and developmental milestones.

• Some parents may have intergenerational issues which impacts on their parenting abilities

• Not all children are receiving basic health and educational support.

• Some children don’t have access to play and learning opportunities. One interviewee noted that some kids come to school unable to hold pencil.

• This is impacting on their participation in education and their future growth.

• This has long term effects on their futures as adults and the generations to come.

• Parents need a way to gain support to help them learn how to parent – through formal services plus also by linking into others in the community that can share these skills.

From some children in henderson receiving little or no eduction or developmental support (outside of the formal school cystem), all children and young people in Henderson will be able to thrive and reach their potential regardless of their family circumstances.

• Throughout the research process we heard that parents who are money and time poor risk their children reaching their potential.

• Disabilities, family violence and addictions are conditions for some people that combine to make a child’s needs come last.

• Some young people avoided going home because it’s not a safe and secure place to be.

• While acknowledging these issues, people expressed a desire to assist these children and young people to prosper, so that they can break the cycle so that future generations can thrive.

Picture

The 4 factors for a safer town centre and corresponding ideas

Having spent time identifying the factors associated with safety in Henderson Town centre we began the process of designing potential solutions that would work within the town to create key strategic shifts withing the segments.

XXX


Good design for a safer town centre begins with these guiding principles10 guiding principles were identified from the research as rules that good design for a safer town centre must obide by. These principles, together with the 4 factors of safety were utilised to drive the ideation process and ensure alignment throughout with the needs of the community.

1. Acknowledges that all users are legitimate including settled and unsettled families, employed and unemployed, homed and homeless, younger and older, healthy and unwell.

6. Facilitates and supports people and children to learn.

2. Encourages curiosity and exploration in its users creating a delightful journey through its landscape.

7. Encourages its users to connect with their community, environment and surroundings.

3. Enables businesses to identify their goals and gives them the power to try new things.

8. Celebrates the success and achievements of its local community.

4. Facilitates young people to be healthy and happy, positively contributing by being themselves.

9. Allows its community including those that are hard to reach, to defineitsshapeanddirection.

5. Promotes the use of positive messaging and tools that don’t blame or judge.

10. Recognises solutions require that multiple agencies to work together.


How to read the journeys (A4)

You can find this booklet in the back cover of this document. It houses all the ideas mentioned in the journeys on the following pages. (Use the green icons to guide you).

Ideas for a Safer Town Centre

Mayor’s Youth Employment Traction Plan

Walks alone to art class which is being held in the old superette building

Confident | Looking forward to seeing my new friends

What will I make today?

The fejoas are ripening nicely

Arrives at the old superette building where my new art group meets every Wednesday

Excited | I love meeting with my new friends and feeling valued

This is the perfect way to use the old empty space

Idea for utilising empty spaces

People gathered around a table talking, laughing and creating

Sharing experiences of running a household and raising children with a young mum named Marae

Re-energised | It feels good to be a part of the lives of others in my community

They’re going through the same things I went through as a mother

I see Marae open up and growinconfidence

Hears talk of a community advisory group being established

I walk past the Courthouse and see the same man from the morning, I manage a nervous smile

Hopeful | I feel like I could represent the elderly in Henderson

Proud | Happy I was brave enough to smile hello to him

It’s a great idea, I want to ensure Henderson keeps getting better for the elderly like me

That wasn’t so hard

Sees the positive impact that the small changes are already having here

His face and posture soften and he smiles back

I sit outside and have a coffee at a nearby cafe with my art group friends

Relaxed | I feel confidentandincludedamongst friends in my own town

It reminds me of the old Henderson

Sees people smiale as they walk by

It’s good to see Marieflourishand become moreconfidentin her parenting skills.

I hope Marae is here, I wonder if that recipe I gave her last week worked a treat.

I was never that close to my mum. It’s nice to be able to get advice on parenting.

I was never that close to my mum. It’s nice to feel supported by Norah, and be able to get advice on parenting.

Empowered | by the conversations but nervous about saying hello

Hello Henderson Campaign

We start talking about the Hello Henderson campaign

I think about the man I saw outside the Courthouse this morning

Others getting on board with the idea

He looks a little anxious, I hope he’s not in too much





Intimidated



He looks a little anxious, a smile could do no harm.

That was nice, I didn’t expect her to smile at me.


Norah’s Future Experience


Well, I am 78 years young and I live here, in my own little place in the retirement village.

I haven’t always lived here of course, Harold and I, that’s my late husband lived in a lovely little spot just up from the pack and save, those houses were new when we moved in- they were wonderful, so modern.Harold passed in the winter of 2007 and I moved in here not long after that, so I’ve been here almost 7 years now- goodness, is it that long.


I have 2 grown up children, Stephen and Elisabeth. Stephen lives in Australia, Brisbane with his wife and Elizabeth is in Christchurch, she has twin boys, so has her hands full!

I don’t have any family living in Auckland anymore, we hoped the children would stay around but they have their own lives and I understand that. Elisabeth calls me every week and Stephen when he can, they are both very busy, you know they have very busy jobs.


Oh well, its nearly Christmas isn’t it so that’s always special, We have quite a celebration here and I’ve been on the organising committee, we normally have carols and the like, its all very festive and our regular events such as the bingo all take on a festive theme, so that all needs organising you know.

On the day itself, I used to go down to Christchurch to see Elisabeth and spend time with the twins but its veryexpensiveandflying’sjustnotmythingsoforthepast few years I’ve been here. I do miss the family you know, we always used to have such fun Christmases when Harold was with us.

What do you visit the town centre for? EveryMonday,iftheweatherisfineIwalkwithanotherlady, Ethel to have our coffee, we always go to the same place in the mall, Bergerac, its our favourite and the ladies there know us. I also do my shop at pac’n’save but I take the villiage van for that.


Listen, its not what it used to be is it? Henderson was a wonderful place full of interesting people, the wine makers, the gardeners, you know just, ah it’s changed

a lot, I don’t recognise it anymore. And its smelly and dirty now too, it looks like nobody cares about it anymore, very sad.

Oh and so many of these $2 shops, I wonder how they all survive.


I’m cautious entering the town centre to be honest, I’m an older lady now and I’m not able to defend myself should something happen, I don’t like to go out without someone with me.

There are undesirables that seem to frequent Henderson nowadays, I don’t know if its because of the courts or these drugs that you can get now but I’m certainly not comfortable with the sort of people I may bump into when I’m out.

I’m certainly not going to let them stop me going for my coffee but I do know other folk from the villiage don’t like to leave anymore and I can understand why. Though the mall is a lovely facility, and the security people there are very friendly.








Ashamed

AloneLovingScared

Disconnected


Norah’s Future Journey

Walks alone to art class which is being held in the old superette building

Confident | Looking forward to seeing my new friends

What will I make today?

The fejoas are ripening nicely

Arrives at the old superette building where my new art group meets every Wednesday

Excited | I love meeting with my new friends and feeling valued

This is the perfect way to use the old empty space

Idea for utilising empty spaces (See Page 4)

People gathered around a table talking, laughing and creating

Sharing experiences of running a household and raising children with a young mum named Marae

Re-energised | It feels good to be a part of the lives of others in my community

They’re going through the same things I went through as a mother

I see Marae open up and growinconfidence

Hears talk of a community advisory group being established

I walk past the Courthouse and see the same man from the morning, I manage a nervous smile

Hopeful | I feel like I could represent the elderly in Henderson

Proud | Happy I was brave enough to smile hello to him

It’s a great idea, I want to ensure Henderson keeps getting better for the elderly like me

That wasn’t so hard

Sees the positive impact that the small changes are already having here

His face and posture soften and he smiles back

I sit outside and have a coffee at a nearby cafe with my art group friends

Relaxed | I feel confidentandincludedamongst friends in my own town

It reminds me of the old Henderson

Sees people smiale as they walk by

It’s good to see Marieflourishand become moreconfidentin her parenting skills.

I hope Marae is here, I wonder if that recipe I gave her last week worked a treat.

I was never that close to my mum. It’s nice to be able to get advice on parenting.

I was never that close to my mum. It’s nice to feel supported by Norah, and be able to get advice on parenting.

Empowered | by the conversations but nervous about saying hello

Hello Henderson Campaign(See Page 14)

We start talking about the Hello Henderson campaign

I think about the man I saw outside the Courthouse this morning

Others getting on board with the idea

He looks a little anxious, I hope he’s not in too much trouble.





Intimidated



He looks a little anxious, a smile could do no harm.

That was nice, I didn’t expect her to smile at me.



I emigrated from Mumbai 10 years ago.I’m 53 and my wife is 48. We have 3 children, my eldest is 20 years and she’s studying medicine in Otago, I also have two teenagers who go to the local highschool, one is 17 years old and the other is 14.


We’re all very close. My wife helps out in the shop and my two younger children help out part time.

We like to support each other to succeed. Education is very important and I want them all to do well. I’m so proud of my family and I want them all to have a great life, that is why we moved here. I want to ensure that they have opportunities to establish a successful future.


The business is small and I worry because I don’t think it is doing that well because people do not come into my shop. A group of naughty boys always sit

on the seats outside my shop and intimidate people passing by. The passersby are so intimidated that they rush past the shop.

I don’t feel very safe here, I have been bullied quite a lot of times in my shop by those naughty boys. They often ask me to sell them things at a reduced price and sometimes even steal things. I can’t do anything because they say things like “you don’t want to end up like that other dairy shop owner...”

This makes me so worried because that was my friend who was killed, he was a really good guy, you know? I want that seat removed, I don’t want those boys sitting outside my shop any longer.


I come to work in my dairy. I like talking to my customers and the other shop owners, we talk a lot about the naughty boys and their bad behaviour.


I wish it would improve and things were not so scary. I’d like it to go back to how it was about 7 years ago, it was a much better situation, lots of nice people, no intimidation from people and the town centre seemed to thrive more.


It needs to improve drastically. No more of this business with all the intimidation and bullying.








Nervous

Determined

Intimidated

ScaredFearful

Sanjay’s Future Experience


Sanjay’s Future Journey

Im surprised to see that boy selling things he has made, im just glad he’s not bothering me anymore

Its disapointing that he didn’t turn up but as long as someone does I don’t mind

I had no idea my shop had got so tired looking

hu, there’s the dairy owner, don’t reckon he’ll buy my stuff!

I had thought David would show, but I can send someone else easily

We can definitelyhelpSanjay get his shop looking good again

Stepping outside my shop

I have a few jobs that need doing and have heard about an oddjob hub, so I give them a call

Encouraged | by the new life in the street

Unsure | I’m unsure if they will be able to help

What a good idea, it looks a lot nicer than dusty empty shop windown

I only want some windows cleaned and I can’t afford much so they may not be able to help

Utilising empty shops(See Page 4)

I notice a group sitting in the old superette shop weaving and painting, other vacant shops seem to have local artwork hanging in them

I look around the shop while I’m on the phone and realise there is quite a lot that needs doing, its looking a bit shabby

The next morning I called the oddjob hub when the guy didn’t turn up

I talk to the town centre manager as he comes round to see how I’d feel about having youth markets in Catherine place nearby

Annoyed | that he didn’t come but feel calmed to know someone else will be here in 15 minutes

Im looking forward to having clean windows, I can’t remember the last time they were cleaned

the kids who normally hang around outside have not been there recently

Great | I feel great to be able to ask questions and make suggestions about how this may work

I have had so many problems with youth in the past Im worried about the effect of a youth market on me and business

Town centre manager (See Page 24)

I see more and more familiar faces coming into the shop

On the day of the youth market I organise for someone from the odd job hub to come in and help me

Anxious | I am anxious that there will be trouble

I need an extra pair of eyes to stop them from stealing and I don’t want to have to handle it alone

I see many customers coming into my shop, young and old, more than normal

As it all seems to be going well in the shop I go outside to see what the youth markets are all about

Happy | that people are buying things and there is a good feeling on the street

This was a good idea, some of these kids a pretty talented and there are lots of people here

See the kids who used to hang around outside the shop, one of them even has a stall

I stand outside my shop for a while, strangers are even saying hello to me so I say hello in return

Uplifted | it feels like a good day

Henderson seems busy today

People going this way and that, past the shop

Youth Markets(See Page 20)

Hello campaign(See Page 14)



Okay, I’m a single mum with 3 kids, Maia who’s just turned 8, Melissa 6 and Toby who’s 3I spend most of my time looking after Toby, I’m not at work cos I don’t have anyone to help me out with TobybutI’dliketobe,benefitisn’tmuchwith3kidsyou know, maybe, when he goes to school, yea, that would be good.


Its just me and the kids really, we don’t have anyone else, its hard but were doing okay most of the time.

I think I’m doing better than my mum and dad did, my mum died when I was a kid and my dad was in prison most of my life so at least I’m still with my kids, they mean the world to me, I would never leave them. My dad is out of prison now, but he’s a very violent man, always was to me and my mum, I don’t want that around my kids. I’ve had boyfriends like that and as soon as I see them kick the kids or anything like that I get them out.


Oh you know we have a routine, I take the kids to school each day, and pick them up, we walk there cos we don’t have a car no more. That and look after the little one at home, I guess that’s it really. Cleaning and stuff, three kids on your own, that’s hard work.Yeah.


I go to the mall sometimes, not really buying stuff, but its nice to look at the fancy things. I go to pack’n’save.Sometimes I just take Toby out in his pram, you know, just to get out of the house.


Iguessitsokay,Iliketheflowersthatwehaveatthe moment, but its quite dirty in places, you know, like it stinks of piss in some places and its kind of grubby, and Toby wants to put his hands and mouth on everything so that’s a bit hard. I guess that’s why I like the mall, it’s real clean.

What are your thoughts and feelings on safety in Henderson Town centre

Safety? Umm I guess I’ve never had anything real badhappentome,buttherearedefinitelybadpeoplehere, you know guys who beat up on their partners and drugs and that.

Oh and people asking for a gold coin, yea that’s happening quite a lot now and I don’t like that, I feel a bit unsafe when that happens, no idea why they are asking me (laughs)








Nervous Interested


Marie’s Future Experience


Marie’s Future Journey

I put toby in the push chair which is a struggle but I manage to get him tied in, then leave the house to pick up the girls

Excited | to see my girls but the after school routine is always hard, they have so much energy

Same thing every day, this is my life, with no time for anything else

Its not raining, so the walk won’t be so bad today

Greet my kids at the school with a big hug

Happy | to see my girls

Maybe we will go past all those people on the way home

The girls running off ahead

Unlock toby from his pushchair

Encouraged | If other mums are doing this, I guess I can

Just try it, there’s no harm in taking part

Toby excitedly hops straight out and runs across the concrete

Sit on the floor next to Toby and trying to hold the chalk like the others

Pleasantly Suprised | This is actually quite fun

I wonder why this is here, I hope we are allowed and are doing it right

This seems to be what others are doing

The other mum tells me that she goes to a community art class while her kid is at kindy

XXX | I wish I could have the courage to do an art class

Maybe Toby should be at kindy? Those snacks seem to keep that kid quiet

The other mum pulls snacks out of her bag that she shares between Toby and her child

Another mum starts to talk to me about Toby, she has a child the same age

Nervous | Talking to the other mum but proud of myself

Why is she talking to me, she is way smarter than me

The other mums kid is dressed well, and she is wearing posh clothes

Wait at the crossing to cross the road

XXX | Toby trying to get out of his pushchair

That’s new

Toby trying to touch and watch an illuminated countown at his eye height on the crossing

Learning Spaces(See Page 10)

I walk past Catherine place, and look up at the sounds of people laughing and chatting

Interested | in what is going on

That looks fun, my kids may like that

kids and grownups drawing on the pavement with chalk, some of the stuff is pretty good

Chalk Drawing(See Page 10)

Stand back a little as the girls dive straight into the chalk drawing before I’ve even really got there

Unsure | about it all

I’m surprised by how good the girls are at drawing andhowconfidenttheyare to try it

Other mums drawing with their kids, even Toby’s age having a go

Chalk Drawing(See Page 10)



I’m 14, I’m from Henderson my whole life, used to live on tui street, with my mum but then she moved to the south island with her new boyfriend.What else do you want to know?


I do have a family, I guess, but I’m closer to my mates, I have a room at my dads place but I don’t stay there much he’s tough to be around when he’s wasted, he can be a bit rough you now, cos he drinks a lot and that.

Like I said my mum moved to the south island with her boyfriend ages ago, she has a new family there now.

I have 2 older brothers but they live in Samoa now, with my aunty I don’t want to live there though.


I’m at Alt Ed and that’s sort of helped me get sorted a bit. I like art you know. I’m part of a gang, they’ve got my back and give me a place to stay when I need one. I’ve done some pretty bad stuff and got in trouble with the police and that but I’m not as bad now.


Well, I go to Alt Ed and then just hang around town I guess, we have this one spot near Catherine Place that we spend most of our town time at, its undercover and has a dairy and we can see what’s going on from there so that’s cool


Oh yea, its home, you know, I’ve been here my whole life, all my mates are here I know heaps of people, its my place.


Umm, I think its safe yea, I mean there is trouble and that but if you’re tough you’re okay and you hang out with the right crowd. Maybe people are scared of me, ha I guess so, but that’s the way it is eye, I mean I’ve done some bad shit like I said, but I’m not interested in that now.

I think it’s safer than other places, like safer than some kids homes you know.








Brazen

PopularUnsure

Loyal

Confident

Taz’s Future Experience


Taz’s Future Journey

I’m so grateful Taz was around to help me, he really has turned into a great young man

I guess its kind of a big deal, not the award but how I’ve changed I used to be in trouble a lot not so much anymore though

I’m going to give it a go, my girlfriends kind of expecting something now

This shouldn’t happen in our town

I’m so proud of Taz, I knew whenhefirstwalkedintothe depot that he was a good kid, he just needed a bit of guidance

He’s a nervous kid, but he will get there if he sticks at it

I meet my mates after school at the pop up basketball hoop

Glad | that school is over and looking forward to hanging out

Im going to beat my personal record today and I’ve got an audience too

Street Sports(See Page 17)

People watching my mates shoot hoops

Go into the mall together looking at Christmas presents

Nevry | I’ve never really done the whole christmas thing, and the mall security guards don’t like me

I can’t buy Christmas presents, I don’t have any money, but I don’t want to look stupid at her parents house

Stuff that I can’t afford

Maia suggests that I make something and I could go to the upcyling hub to get some materials

At the depot An elderly man comes over to me and asks me what ‘I’m planning to do with the scrap corrugated iron I brought with me

On my way to meet my mates after the market I see the old dude who has been helping me being hassled by a load of kids

Stuiped | I don’t know whay I’m here, I don’t know anybody

This is a dumb idea

Upcycling hub(See Page 15)

other kids from alt ed here- some of their stuff looks pretty cool

Stuiped | but as we talk I relax

This old guy knows what he’s talking about


Examples of what other people have done here

Angry | he’s a good guy and doesn’t deserve that it

I’m not going to let this happen


the kids push the man up against a wall

At the youth markets I sell a few of the pieces I made, I get $30 for one of them

Proud | people come over and look at my stuff and I say I made it, even my mates are impressed

This is cool, Its taken a lot of effort but I’m pretty stocked

People liking stuff that I made, and giving me money for it

Taz alerts some of his mates and runs over to the man, telling the kids to leave him alone

because of helping the old guy I get an award

Defensive | of my mate

Defensive | I feel pretty shy about the whole thing, I’ve never had an award

I hope he is okay, stupid kids

I didn’t really do anything I just helped out a mate

The kids run away as soon as they hear and see Taz and his mates running over

my mates, Maia and her parents all watching as I lay a brick with my name on it on the pathway

I love christmas, it’s a big deal in our family and I’m really happy dad invited Taz round

I can’t buy her fancy stuff, I shouldn’t do christmas with them, in their fancy house

Grab a bike and head off towards Westwave, to meet Maia, I’m kind of into her

Fast | and free

I’ve only ever had stolen bikes before and they can be a bit of a hassel, this is way easier

People watching me ride fast, and do wheelies

Youth Markets

Youth Awards(See Page 18)


David’s Future Experience


I’ve been here for 6 years. Before that I lived in Australia with my girlfriend, I wasn’t always homeless you know. I had a place there and a job. For me it was the drugs, I got into some nasty stuff and slowely it just took everything from me, my job, my girlfriend and my home.

I came back to NZ to get away from that life, you know you just have to cut all ties, but even though I’ve been clean for a while now I can’t, I just can’t seem to keep it together you now. Like I’ve had jobs and that but I just can’t hold onto them.

They said I have mental health issues, so I get a benefitbutI’mnoteligibleforahousesoatthemoment I live under this bridge, it’s the most private one here so It’s okay, nobody really bothers me here.


Yup, my family live in Henderson, which is good.

My mum is in care, I see her nearly everyday, she’s not very well so needs nurses and that to look after her.

My dad has a unit but he has some problems of his own, you know, mentally, so Its not always okay for me to be there.


Its getting warmer in the nights now which is good cos I hate the cold.


I hang out there, I like watching people go about their day, I sleep under the bridge, I guess that’s the town centre too.

Oh sometimes I go to the library, its warm.


Its just what it is really, I don’t really think much about it,Isupposeitsfine.


Oh, I don’t feel safe here, living on the street means that you get to see the other side of people, people can be real cruel. Ive been beaten, people throw stuff at me, or steal my stuff, I don’t think they want it, they just think its fun to pick on me.

Doesn’t feel safeWishes he could not be picked on and assaulted but knows that this comes with living on the street.

Lives under the Henderson bridge and moves between bridges.Sometimes he is the victim of meaningless assaultsGets bullied by youths in the town and sometimes by new homeless people coming into Henderson







Resigned

LonelyAloofUnwanted



David’s Future Journey

Welcoming this man is a good thing to show our children

It’s ok, this is just a minor hick up in the grander scheme of things.

They noticed me and welcomed me?

I’m surprised he came under the bridgetofindme.

Leaves the safety of his bridge by the falls restaurent to start his day exploring the streets of his town with a free map that he picked up from a community noticeboard

Tired | Had a poor nights sleep but interested to see where the map would take him

I hope the weather will be good and nobody will bother me

Fun Trails (See Page 16)

Community Notice Boards(See Page 14)

He sees the start of the heritage trail and worries that it may not be for him when he sees a young family also embarking

Smiles and says hello when the family whiz past him on bikes and shout a loud and excited hello

Encouraged | to get to thefirstmarkerbeforegiving up on the activity

Maybe this is for everybody, even me, or maybe they didn’t notice I’m homeless

Sees other people setting off on the trail and the firstsiteupahead

Follows the pictures and captions about the history of the 1873 Oratia hotel

Interested | Intrigued to see what other things he may uncover about the town

I didn’t know that, the Oratea hotel is now restored and called the falls hotel- that’s where I live. Infact I don’t know much about the town I live in.

Iseethefirstheritagesitewith clear signs in easy to understand language and pictures

I visit the odd job hub to see what it’s all about

Overwhelmed | By the prospect of a job, but excited about what could be

I wonder what other things may be on the community notice board

Odd Job (See Page 20)

Community Notice Boards(See Page 14)

I see that the odd job hub is looking for someone to do some work

I talk with the manager about available jobs and find an opportunity cleaning a local dairy window

Positive | I feel encouraged by the odd job hub and am eager to be part of it.

This is a great opportunity for people like me, I can just see how it goes with not too much commitment

Other people who look like me are enquiring about work and swapping work stories

Im going to stay here, under the bridge where nobody will bother me and everybody accepts me

Unconfident | My self esteem is at an all time low, I am worthless and useless, nobody will hire me and I don’t want to face that

Im worried about going to the dairy, I don’t have the right clothes, they won’t want a smelly man like me in their shop

My bridge, my blankets, my people

The manager of the odd job hub came over to me as I lay under the bridge

Low | I was embarrassed that I had let him down andconfidedinhimmyfeelings

I was surprised that he thought that was normal, he said he kind of expected it and it didn’t matter, he wanted me to try again.

I saw a friend, who cared about me and wanted me to succeed

I went to the dairy, apologised and cleaned the shop window

Empowered | I felt good, that I had stood up to my own self doubt and given it a go

I think that I will do this again, and next time not be so scared, these people aren’t so scary, they know who I am and where Im from and they aren’t asking me to be something different

Sanjay the shopkeeper was really pleased with my work and I made some money

I’m just glad he madethefirststep.

I think maybe I can do this, I used to have a job and I’ve done this before.

He must be having a hard time, I think he’ll turn up tomorrow.

That was hard but I’m really glad I did it.

What was I thinking? Why would they even want me? I was different when I had a job and a house

What’s next Solor rerrovidita voles eum rent im niendae quame siminum quae pe sequasped ut officae sum voloreperit fugitatur as resequo evel mi, sita doluptata inum faccusantur asint pe con pore vernam imetur modipic illacep eribus as re, nonecus aut officte perum eos doluptasi is eos simperrum laci restia


Mapping ideas across horizons

Physical Environment

Community

Business

Family

Do Now Not Too Distant Future Distant Future

Positive Messages

Chalk Drawings

Good Advertising and Messages

Hello Campaign

Learning Play Space

Town Centre Manager

Street Games

Adopt a Grandparent

Booking Systems (Online Device)

Activating Public Spaces

Walking Pre-school Bus

Utilising Empty Shops

Free Bikes

Fun Journey Map

Children and Youth Markets

Odd Job Hub Upcycling Hub

Celebrating Success

Hart of Henderson

Move Residents into Town Centre

Local Community Advisory Group


Next Steps

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