Fed Exppt Crm

FedExE-Business & E-Commerce Solutions

DELIVERED BY DELIVERED BY TECHNOLOGYTECHNOLOGY


SAP R/3 in Logistics-CRM

• Campaign management – Automate and optimize the planning, budgeting, development, execution, and measurement of marketing campaigns.

• Account and contact management – Gain insights into key accounts and capture, monitor, store, and track critical information about customers, prospects, and partners. Improve customer service by strengthening partnerships and account management, and increase revenues by improving customer retention.


• Lead and opportunity management – Increase sales productivity and turn promising opportunities into profitable clients. Streamline all common sales processes in the sales pipeline, including quotations, orders, and contracts.

• Complaints and returns management – Create, manage, and track complaints and returns – enabling customers to request their preferred action, including credit, return, or product replacement, and providing service reps with relevant information to make effective decisions and comply immediately with customer requests.


SAP R/3 ARCHITECTURE

• The R/3 architecture is comprised of application and database servers. The application servers house the software and the database servers handle document updates and master file databases. The system can support an unlimited number of servers and a variety of hardware configurations.

• SAP R/3 is based on various hardware and software architectures, running on most types of UNIX, on Windows NT and OS/400.

• SAP R/3 runs on several databases Oracle, Adabas D, Informix, DB2 for UNIX, DB2/400, Microsoft's SQL Server 6.0.


Technology• SAP R/3 is a client/server based application, utilizing a 3-tiered

model. A presentation layer, or client, interfaces with the user. The application layer houses all the business-specific logic, and the database layer records and stores all the information about the system, including transactional and configuration data.


• SAP R/3 functionality is structured using its own proprietary language called ABAP (Advanced Business Application Programming). ABAP, or ABAP/4 is a fourth generation language (4GL), geared towards the creation of simple, yet powerful programs.

• R/3 also offers a complete development environment where developers can either modify existing SAP code to modify existing functionality or develop their own functions, whether reports or complete transactional systems within the SAP framework.


• The new integrated solution offers customers real-time shipping and tracking functions, from order entry through package delivery, all from within R/3. SAP customers will be able to streamline their supply chain by reducing inventory management and resource costs.


• A FedEx tracking number, as well as freight charges, can be obtained and assigned immediately via R/3 order entry while a customer order is being placed. Subsequent order status and package status is available immediately as the package moves by FedEx from an R/3 customer£s shipping dock through the FedEx delivery network to its final destination.


Overview

• FedEx Overview

• IT in FedEx

• eBusiness Tools

• eCommerce Solutions

• Case Study - Condor

• Conclusion


What is FedEx?

“Airline of the Internet”

“An Information Technology company that just happens to have hundreds of planes…”

Source IBM

Source Wired Magazine. Dec’98


Time-definite expressdelivery

Small-package grounddelivery

Exclusive-use, expedited,Door-to-door delivery

Organisation Structure

Regional LTL Carrier Consolidated sales, marketingAnd information technology

Copy Printing & Document Solutions

Freight Forwarder, Customs Brokerage


• World’s largest Express transportation company

• FedEx is a $29-billion corporation

• Connecting 90% of the World’s GDP in 24-48 hours.

• 220 countries served

• 250,000 employees worldwide

• 674 aircraft

• Average Daily Volume of 6 Million Packages

About FedEx


1979 : Cosmos (CRM)1984 : Powership (off-line shipping application)1994 : FedEx.com1997 : FedEx Ship Manager (online shipping application)2000 : FedEx Global Trade Manager2002 : FedEx InSight2003: FedEx Invoice Online, FedEx Supply Chain Manager2004: FedEx XML APIs

Technology History


Physical NetworkVirtual Network

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Eth

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Ethernet

InterNet

Compuserve

SITA

Production

- DMZ -

WAN

Other VANS

Interconnects

172.26.44.33

FedEx Net


Simple Tracking Example


Applications Portfolio

eShipping ToolsEnable you to automate shipping processes with tools that meet your needs

eCommerce SolutionsEnable you to trade online with integrated FedEx shipping capabilities


FedEx Ship Manager @fedex.com™ Web based on-line shipping application

FedEx Ship Manager Software™ PC based off-line shipping application

FedEx Ship Manager Server™Back-end shipping engine

AWB

Comm. Invoice

Order Courier

Tracking

Reports

PC

eShipping Tools

Overview


FedEx Ship Manager @fedex.com™

FedEx Ship Manager® at fedex.com is the web-based shipping application that allows you to prepare your shipments, find your shipment’s rates and transit times and schedule a pick-up for your shipment through a single online gateway.


eShipping Tools

FedEx Ship Manager @ fedex.com


Fedex.com FACTS

• 15 million unique visitors monthly

• 3 million tracking requests daily

• 15 million packages shipped monthly

eBusiness Tools

FedEx Ship Manager @ fedex.com


FedEx Ship Manager Software

FedEx® Ship Manager Software is a free of charge, self-installable software suitable for all shippers.

Ship Alert: Notify your recipient that the shipment is on its way

Customs documents: Includes customs documents such as commercial invoice, textile declaration, etc

Customization: The application can be customized as your shipping changes


eShipping Tools

FedEx Ship Manager Software


FedEx Ship Manager Server

FedEx® Ship Manager Server is an excellent option for very high volume shippers requiring full integration of the shipping function into their own work processes and IT/ERP infrastructure. FedEx® Ship Manager Server provides centralized processing of shipping for companies with multiple sites, operating in a global network.


FedEx® Ship ManagerServerPowerful high-volumeMulti-sites shipping software

FedEx® Ship ManagerWebClientBrowser-based interfaceMulti-user and network environments

eShipping Tools

FedEx Ship Manager Server


eBusiness Solutions

FedEx Insight


FedEx Insight

FedEx InSight® is a new online shipment visibility application. Using your company's account number(s), InSight provides actionable status information about your shipments. It automatically tracks your incoming, outgoing and third party payer shipments (without a tracking number) and can immediately notify you via email of delivery, clearance delays and attempted delivery.


FedEx Web Services SolutionsWeb services differ from traditional client/server models in that they allow for application-to-application communication. In other words, applications interface with each other, not with the users.

FedEx® DirectLink

Solution designed to support shipping related data transfers for high volume shippers operating within the larger network of partners and suppliers.

eCommerce Solutions


FedEx API Server FedEx Server

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Customer’s Computer(PC, Web Server, etc.)

Internet

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FSM API’s

Transactions flow from customer’s computer over the Internet to FedEx. The data is decrypted and routed to the appropriate server within FedEx. The response is then encrypted and sent back.

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eCommerce Solutions

FedEx Web Services Solutions


FedEx® DirectLinkFedEx’s own private value added network

EDI-based

Business-to-business data exchange

Shipping, tracking and invoicing data

eCommerce Solutions

FedEx® DirectLink


Thank You!

Fed Exppt Crm

Technology

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