FEBRUARY 2016 NEWSLETTERjpag.ca/wp-content/uploads/2016/02/201602-JPAG...3 FEBRUARY 2016...

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NEWSLETTERFEBRUARY 2016

HIGHLIGHTS

THE JIM PATTISON AUTO GROUP’S 2015 AWARD WINNERS | PG. 3

HIGHLIGHTS FROM AWARDS CELEBRATIONS | PG. 6

NEW DEALERSHIP: JIM PATTISON SUBARU COQUITLAM | PG. 11

2 FEBRUARY 2016 NEWSLETTER

Employee Highlights

WELCOME TO THE GROUP

Estimator

Darrell Prasad

JIM PATTISONAUTO BODY AND GLASS

Product Advisor

Naseem Abdulahad

JIM PATTISON VOLKSWAGEN SURREY

Accounts Payable & Receivable

Hazel Ali

JIM PATTISON HYUNDAI SURREY

Product Advisor

Simon Mithmuangneua


Product Advisor

Manjit Gill


Product Advisor

Nicolas Sage

JIM PATTISON LEXUS NORTHSHORE

Nick Harrison JIM PATTISON

LEXUS VICTORIA

3 Years

Dennis Morgan JIM PATTISON

TOYOTA DUNCAN

3 Years

Kevin Zhang JIM PATTISON

TOYOTA SURREY

3 Years

Dan Onofriechuk FRONTIER AUTOBODY

5 Years

Edward Anonuevo JIM PATTISON

TOYOTA SURREY

10 Years

Greg Charbonneau Ann Treffrey JIM PATTISON

TOYOTA VICTORIAJIM PATTISON

HYUNDAI SURREY

10 Years 10 Years

Tonia Streeter JIM PATTISON CHRYSLER JEEP

DODGE SURREY

10 Years

HAPPY ANNIVERSARY


Around the Group

Gord Cooper Chris GamblingJIM PATTISON

TOYOTA SURREYJIM PATTISON CHRYSLER JEEP

DODGE SURREY

Tanya Roberge Glenn TownsendJIM PATTISON

VOLVO OF SURREYJIM PATTISON

VOLVO OF COQUITLAM

Jim Pattison Group Awards

PERSONAL ACHIEVER AWARD

Jim Pattison Auto Group Awards

PERSONAL ACHIEVER AWARD

Technician of the Year Award JIM PATTISON HYUNDAI COQUITLAM Jimmy Chou

Financial Services Manager of the Year Award JIM PATTISON CHRYSLER JEEP DODGE SURREY Clayton Wiens

New Vehicle Salesperson of the Year Award JIM PATTISON TOYOTA NORTHSHORE Perry Karimi

Used Vehicle Salesperson of the Year Award JIM PATTISON VOLVO OF COQUITLAM Jerry Mathews

Top Salesperson of the Year Award JIM PATTISON TOYOTA NORTHSHORE Perry Karimi

#1 Fixed Operations Achievement Award JIM PATTISON VOLKSWAGEN SURREY

Customer Satisfaction Award JIM PATTISON HYUNDAI COQUITLAM

Overall Dealership Performance Award JIM PATTISON TOYOTA VICTORIA

This Year’s Award Winners


Around the Group

SUBARU AWARDS

Top Technician Award Jim Pattison Subaru Winnipeg Regan Boulet

Top Technician Award Frontier Subaru Winnipeg Clinton Wiebe

#1 Retail Vehicle Sales Achievement Award Jim Pattison Subaru Winnipeg Monique Thompson

#1 Retail Vehicle Sales Achievement Award Frontier Subaru Winnipeg Antonio Tralic

#1 Financial Services Achievement Award Frontier Subaru Winnipeg Mona Dee

VOLKSWAGEN AWARDS

Top Technician Award Jim Pattison Volkswagen Surrey Champa Xayasomphou

#1 Retail Vehicle Sales Achievement Award Jim Pattison Volkswagen Surrey Dennis Hatta

CARE Award Jim Pattison Volkswagen Surrey Dennis Hatta

CHRYSLER AWARDS

Top Technician Award Jim Pattison Chrysler Jeep Dodge Surrey Kevin Tam

#1 Retail Vehicle Sales Achievement Award Jim Pattison Chrysler Jeep Dodge Surrey Raza Bhimani

#1 Financial Services Achievement Award Jim Pattison Chrysler Jeep Dodge Surrey Clayton Wiens

Top Paint Technician Award Jim Pattison Auto Body and Glass Dave Vautour

Top Auto Body Technician Award Jim Pattison Auto Body and Glass Saleem Samut

CARE Award Jim Pattison Chrysler Jeep Dodge Surrey Bien Nieto

VOLVO AWARDS

Top Technician Award Jim Pattison Volvo of Coquitlam Kevin Pausche

Top Technician Award Jim Pattison Volvo of North Vancouver Sean Nelson

Top Technician Award Jim Pattison Volvo of Surrey Bo Hamilton

Top Technician Award Jim Pattison Volvo of Victoria Mark Miller

#1 Retail Vehicle Sales Achievement Award Jim Pattison Volvo of Coquitlam Jerry Mathews

#1 Retail Vehicle Sales Achievement Award Jim Pattison Volvo of North Vancouver Kevin Speirs

#1 Retail Vehicle Sales Achievement Award Jim Pattison Volvo of Surrey Jayson Wadud

#1 Retail Vehicle Sales Achievement Award Jim Pattison Volvo of Victoria Roland Whittall

#1 Financial Services Achievement Award Jim Pattison Volvo of Surrey Garry Grewal

CSI Performance Award Jim Pattison Volvo of Coquitlam

CARE Award Jim Pattison Volvo of Coquitlam Glenn Townsend

CARE Award Jim Pattison Volvo of North Vancouver Lyndon Villagracia

CARE Award Jim Pattison Volvo of Surrey Daniel Mendoza

CARE Award Jim Pattison Volvo of Victoria Cody Swanberg

HYUNDAI AWARDS

Top Technician Award Jim Pattison Hyundai Coquitlam Jimmy Chou

Top Technician Award Jim Pattison Hyundai Nanaimo Jeff Cesari

Top Technician Award Jim Pattison Hyundai Northshore Hyun Soo Kim

Top Technician Award Jim Pattison Hyundai Surrey Nathan Stephens

#1 Retail Vehicle Sales Achievement Award Jim Pattison Hyundai Coquitlam Brian Kim

#1 Retail Vehicle Sales Achievement Award Jim Pattison Hyundai Nanaimo Don Stewart

#1 Retail Vehicle Sales Achievement Award Jim Pattison Hyundai Northshore Babak Mousavi

#1 Retail Vehicle Sales Achievement Award Jim Pattison Hyundai Surrey Hardip Saggu


Around the Group

#1 Financial Services Achievement Award Jim Pattison Hyundai Surrey Sam Abunnadi

#1 Fixed Operations Achievement Award Jim Pattison Hyundai Northshore

CSI Performance Award Jim Pattison Hyundai Coquitlam

CARE Award Jim Pattison Hyundai Coquitlam Jacqui Harquail

CARE Award Jim Pattison Hyundai Nanaimo Jay Ayotte

CARE Award Jim Pattison Hyundai Northshore Raymond Yee

CARE Award Jim Pattison Hyundai Surrey David Kim

TOYOTA, LEXUS & SCION AWARDS

Top Technician Awards (Toyota/Scion) Jim Pattison Toyota Downtown Mark Anderson

Top Technician Awards (Toyota/Scion) Jim Pattison Toyota Duncan Michael Cochrane

Top Technician Awards (Toyota/Scion) Jim Pattison Toyota Northshore Scott Wallace

Top Technician Awards (Toyota/Scion) Jim Pattison Toyota Surrey TJ Sambhi

Top Technician Awards (Toyota/Scion) Jim Pattison Toyota Victoria John Cochrane

Top Technician Award (Toyota) Frontier Toyota Winnipeg Dave McLean

Top Technician Award (Lexus) Jim Pattison Lexus Northshore Ardeshir Tavakol

Top Technician Award (Lexus) Jim Pattison Lexus Victoria Dwayne Smith

#1 Retail Vehicle Sales Achievement Award (Toyota) Frontier Toyota Winnipeg Michael Willerton

#1 Retail Vehicle Sales Achievement Award (Toyota/Scion) Jim Pattison Toyota Downtown Andrew Fallows

#1 Retail Vehicle Sales Achievement Award (Toyota/Scion) Jim Pattison Toyota Duncan Steve Reiffenstein

#1 Retail Vehicle Sales Achievement Award (Toyota/Scion) Jim Pattison Toyota Northshore Perry Karimi

#1 Retail Vehicle Sales Achievement Award (Toyota/Scion) Jim Pattison Toyota Surrey Leandro Resurreccion

#1 Retail Vehicle Sales Achievement Award (Toyota/Scion) Jim Pattison Toyota Victoria Don Rusk

#1 Retail Vehicle Sales Achievement Award (Lexus) Jim Pattison Lexus Northshore Cody Kukkola

#1 Retail Vehicle Sales Achievement Award (Lexus) Jim Pattison Lexus Victoria Quinten MacLennan

Top Paint Technician Award Jim Pattison Toyota Surrey Paolo Bonato

Top Auto Body Technician Award Jim Pattison Toyota Surrey Troy White

Top Paint Technician Award Frontier Autobody Rodney Ruud

Top Auto Body Technician Award Frontier Autobody Grant McClelland

#1 Financial Services Achievement Award Jim Pattison Toyota Duncan Kenny Hoang

#1 Fixed Operations Achievement Award Jim Pattison Lexus Victoria

CSI Performance Award Jim Pattison Toyota Downtown

CARE Award Jim Pattison Toyota Victoria Lori Spence

CARE Award Jim Pattison Lexus Victoria Brian Carlson

CARE Award Jim Pattison Toyota Northshore Marilou Lowe

CARE Award Jim Pattison Lexus Northshore Erick Garcia

CARE Award Jim Pattison Toyota Surrey Brendan White

CARE Award Jim Pattison Toyota Downtown Chris Graham

CARE Award Jim Pattison Toyota Duncan Jason "Scooter" Fraser


Around the Group

Awards Celebration in Vancouver

On January 30th, the Annual Awards Celebration for the Lower Mainland took place at the Fairmont Waterfront in downtown Vancouver. Here are some of our favourite moments of the night!


Around the Group


Around the Group

Awards Celebration in Victoria

The Annual Awards Celebration for our Vancouver Island dealerships was held on January 16th. Congratulations on a stellar year and we look forward to another rewarding year to come!


Around the Group

Length of Service Awards

Throughout the month of January, awards were given for length of service to the company. Employees who have reached the milestone 3, 5, and 10 years of service to the Auto Group were presented with certificates and prizes to celebrate their contribution to the company. Congratulations to everyone, and thank you again for your years of hard work during this time. Below are some highlights of the award presentations at our dealerships.


Around the Group

Awards Celebration in Manitoba

On January 9th, The Jim Pattison Auto Group held the first of its three award celebrations in Winnipeg for our four Manitoba locations. Look at these wonderful smiles and happy faces, what a great way to start off the new year!

Jim Pattison Volvo of Victoria Wins President’s Challenge Award

The Volvo President’s Challenge Award is based on specific performance measures in 5 crucial areas, including customer satisfaction in both sales and service. For 2015, Jim Pattison Volvo of Victoria has taken the President’s Challenge Award. Congratulations to Trevor and the team for the job well done!

Jeremy Poole WinsToyota’s Guild Ring Award

Toyota University delivered the Advisor Guild of Excellence recognition “Guild Ring” in January. Guild Members receive this recognition for their continued development of their guest interaction skills through the completion of all applicable Guild Platinum workshops. The “Guild Ring” represents their continued efforts to improve their interpersonal skills, inspire personal pride and a reminder for them to focus on their guest during their busy work days. We want to congratulate Jeremy Poole at Jim Pattison Toyota Duncan who has reached this milestone. Great work Jeremy!


Around the Group

Farewell Rick Phillips

In January, Jim Pattison Chrysler Jeep Dodge Surrey held a farewell party for Rick Phillips. Rick was the dealership’s Service Manager, and has worked with the dealership for over 37 years. Thank you for your years of service to the dealership and congratulations on your retirement! We wish you all the best and we will certainly miss you.

Jim Pattison Subaru Coquitlam is Now Open

On February 1st, Jim Pattison Subaru Coquitlam officially opened its doors to customers! With this being our fourth Subaru dealership, The Jim Pattison Auto Group is now Canada’s largest Subaru dealer.

The dealership is designed to the latest Subaru standards, and the facility is built with state-of-the-art equipment. Our team from Jim Pattison Volvo of Coquitlam has done an amazing job transitioning the dealership’s operations in the past few months, and has successfully completed the changeover to the new Jim Pattison Subaru Coquitlam. Congratulations team! We look forward to many incredible years of success for the new store.

Jim Pattison Subaru Coquitlam is located in Port Coquitlam just off Lougheed at Ottawa Street, adjacent to Jim Pattison Hyundai Coquitlam.

Jim Pattison Toyota Northshore Sponsors Natural Playground

On January 25th, Jim Pattison Toyota Northshore provided Highlands Elementary School’s Parent Advisory Council with a cheque to sponsor the creation of a natural playground at the school. We are looking forward to its completion in the summer and we can’t wait to see the kids playing and engaging with nature!


Around the Group

Sean Hebdon

Dave Watkins

Shayna Kemel Anita Osachuk

Sabrina D’Amato

Tony Do

“I purchased an SQ5 in Nov. Had some issues with the winter tire package as per Audi Recommendation”. However, unlike other car dealers, Sean the manager & his team straightened it all out, even after i had already signed all the paper work. I’m totally impressed. Thanks to Sean & his team at Audi Edmonton North. I would recommend these guys for any vehicle needs you have, right from sales to parts and service. Thanks again!” - WARD WAGNER

“By far the best experience I’ve ever had buying a car. The service on our other Toyota’s and my boyfriend’s experience is what made me want to do business with Frontier Toyota. It was the right choice. Shayna was great, Anita was great... everyone worked together as a team. I felt all around taken care of. Looking forward from jumping out of my 4Runner into a brand new 2016 RAV4.” - CARRIE BRASIER

“I recently shipped my 1999 S70 T5 from Ontario. Unfortunately, I have had a few cases where I was in desperate need for a Volvo dealer to make repairs. The car has over 300k km and it is at the point of some big repairs. I have had 3 such repairs and I was very lucky to end up at North Vancouver Volvo. On each occurrence (1 requiring a tow from Coquitlam) I was greeted as if I was the only customer in the dealership.

On the first case, Dave Watkins the Service and Parts Manager told me to bring the car in and to see him directly. When I arrived, he dropped everything he was doing and analyzed what my issue was. Within 15 minutes the car was being repaired. Parts had to be ordered which added a few hours to the repair. Dave gave me his personal vehicle to allow me to attend a couple of other appointments that I had. I have dealt with another Volvo dealership in Ontario that was exceptional good but they come in second to Volvo of North Vancouver and it is mainly due to the service that Dave Watkins has provided each time I have been in the dealership. Each time he has put me at ease when it came to explaining the issues with my car. He has an ability to calm you down and take the anxiety out of what most times is very stressful. He takes time with the customer again as if there was no one else there. Very simply, it is because of Dave and his team that makes me bring my car to Volvo of North Vancouver when it requires service.

On the other 2 occasions, I was again treated as though I was the only customer in the dealership. Sabrina D. the service representative treated me the same as Dave. I showed up at 8:15 without an appointment with a manual shift car stuck in third gear. She took me in right away and the vehicle was being analyzed immediately. At 8:30 I knew what the problem was. She explained everything so that I understood what had to be done and what the invoice would be. She made sure that I had a customer vehicle to use. She was very cordial and helpful. There is a technician by the name of Tony who is the same as Dave and Sabina. He is an excellent technician. He also explained everything to me and showed me first hand right in the repair shop so that understood what was going to happen.

To most people what I have written probably doesn't seem to be a big deal but I can't emphasize enough the feeling that you get when these people treat you like there was no one there. They all go the extra step to make sure you understand what will happen and what it will cost. Remember, I drive a 16-17 year old Volvo not a brand new shiny Volvo. The point is these people treat me just the same as the customer who has a new vehicle. Also, I am not a North Vancouver Volvo customer, I just showed up from Ontario but, that made no difference to these people. They went out of their way to make certain that my Volvo was repaired to their high standards and most importantly that the vehicle is SAFE! I very rarely write recommendations but these people deserve to be acknowledged for their efforts.” - ROY KOLOTYLO


Around the Group

John Landon

Craig Weiss Paige Sonier

Brandon Robinson Steve Reiffenstein

Brad Watkins Wendy Ziraldo

Kenny Hoang

Nicole Benesch Max Rupp

“This is by far the most luxurious customer experience I’ve ever had, Nicole was amazing. I don’t have a new Audi nor was my car bought at this dealership but they treated me like it was. Max (one of the mechanics) even came out and helped explain somethings I was confused about. This will always be where I go from now on! Thank you so much.” - TAMARA CLARK

“Had a truly wonderful experience at JP Cars Unlimited. Was there in December looking to purchase a newer vehicle. Dealt with John Landon and I have to admit is was probably one of the quickest and easiest deals I have ever made. John was very easy to talk to and I felt comfortable. I would highly recommend taking a look at JP Cars Unlimited for your next vehicle purchase and if they don’t have the one you’re looking I’m sure they can bring one over from any of their dealers. Give John a call you won’t be disappointed. Thanks John.” - HERMAN WONG

“We just bought a 2016 Tacoma from JP Toyota Duncan today and it was the most pleasant vehicle buying experience we had ever experienced. In the week leading up to our visit I had inundated them and many other car dealerships with a plethora of emails regarding options, terms, rates, and payments. Their sales consultant Steve graciously answered every one of my emails and questions with no gripes or pressure to come into the dealership. When we finally did come in to the dealership Steve was unfortunately not available so we dealt with a young gentleman named Brandon. He was extremely friendly and professional as well as very knowledgeable about his product. There was zero pressure at any time and our best interests were always in the forefront. We got a fantastic deal without any haggling and even got some extras thrown in to boot. When we finally made a deal and went in to the “dreaded” business office we were written up by Kenny who clearly explained all of our options and listened to our concerns. I would recommend this dealership to anyone looking for a vehicle as their customer service was top drawer.” - KEVIN MCKENZIE

“had another great experience with Paige and the Service Team! Here’s why... Although it turned out to be a tad premature bringing in my ‘05 Echo for servicing on a specific issue, Craig Weiss took the time to show me around the new shop (pretty amazing!) and to bring me over to check out my little bazoo while it was up on the hoist. At that point, he, Brad the tech, and I all discussed options for keeping an eye on said issue all the while never talking down to me. That is HUGE in my books. And my car got washed! From my complimentary latte at the Bistro, to chatting with Wendy at Reception (thanks again for the brochures!) and the Sales Managers on duty (for letting me poke around the showroom) to of course the Service Team (awesome as always), I see why you have a loyal customer base. I’ve experienced my fair share of dealerships across Canada and this team is top notch. To anyone on the fence about a Toyota: BUY ONE. They are super tough and I can vouch that my Echo & I have driven through some pretty epic road conditions. If you’re wondering about a Scion: BUY ONE. I’ve experienced the durability of an ‘06 xB through equally epic conditions and it never failed. Thanks again for letting me share my two cents’ worth and see you for the next bit of servicing.” - JULIA ATHOL


Around the Group

Corrinne Morgan Bobbi Iwasiuk

Dominic Dinh

Peter Sakamoto

Sam Nejad

Dennis Hatta

Daniel Keizers

Paul Wilson

“Your entire service gang and I are good friends based on their joint performances over many, many visits. I’m an old “Car Guy” going back to the mid-1950s when I was a full-fledged diesel mechanic as a college job. In those days, “cars” were cars and “shop guys” were guys. However, Corrinne and her Valant Troop would put us all to shame! Corrinne and I actually go back to Metro Toyota Victoria. Special Kudos to Bobbi who jumped out of the parts department to grab my keys and get things rolling when she first saw me standing there. Kudos to the young man who washed the car at the end of the visit (I particularly noted his focus and attention to duty, not one wasted motion in the process!! He’d be my kind of efficient employee if you know what I mean.) The car runs fine thanks to Corrinne and your entire service staff.” - DICK KOLTE

“I needed a replacement for my ailing 1999 Jetta and at 62 and on a pension I dreaded the process. To sum up my experience, the staff at this dealership really showed the kind of integrity and professionalism that one just doesn’t expect, believe me I’ve dealt with a few car dealerships in my days and had more nightmarish experiences than I can count. I was treated with much respect and care even though I was purchasing a uses vehicle. I was serviced with the utmost respect and courtesy by Dominic Dinh, Dennis Hatta and Paul Wilson. I would definitely recommend these fine associates to anyone looking to purchase a new or pre owned vehicle.” - WUWU

“I bought my first Volvo, an S40 at Jim Pattison Volvo of Surrey. Since then, I have had the maintenance done at the dealership exclusively. Each and every time, I have left feeling confident in the work and impressed by the treatment I received. Because of the treatment, when it was time to upgrade from my S40 to an XC90, there was no question where I would be making the deal. I met with salesman Peter Sakamoto who walked me through the process. He took the time to answer all of my repeated questions, I wasn’t pressured and I left feeling great about my new vehicle and the price I paid for it. Without hesitation, I would recommend Peter and this dealership.” - LYNDSEY K.

“I just bought a new RAV4 from Jim Pattison Toyota Northshore and not only is it amazing, Sam my salesperson was amazing. Prior to buying my CUV from Sam, I checked Granville Toyota, Honda and Nissan on Marine, Maple Ridge Hyundai and the Richmond Automall. Hands down, Jimmy Pattison Toyota was the best. When I picked the RAV4 from all other cars and dealer, Sam gave me the best price. He made the experience comfortable and exciting. As a woman purchaser, I felt safe and confident that I was not getting ripped off. Sam was also extremely helpful in setting up the other services related to my car purchase, i.e. new winter tires and insurance. He made sure the process went smoothly and spent the time with me showing me how to use all the bells and whistles in my new car. Thank you Sam, I will see you again!!” - SEMONE WIENS


Around the Group

Vikram Kapoor

Christopher Sage

Nelson Phillips

Dave Watkins

“Personalised attention is everything. The staff at Volvo of North Vancouver go to great lengths to get to know their customers, which is most appreciated these days. Just purchased Volvo number 9 from JP Volvo of North Vancouver and I will definitely buy our next Volvo from them as well. Thank you very much, and congratulations, to Chris Sage (the exceptional General Manager), Vikram Kapoor (Financial Services Manager who leaves no stone unturned to provide the best deal) and Nelson Phillips (my Product Advisor who was extremely knowledgeable of every single detail of my new V60, and could teach an old dog all the new tricks). In the unlikely event that things go wrong with any of my Volvos, it is always reassuring to know that Dave Watkins (Parts & Service Manager) is there to look out for my and my family’s best interests. I have absolutely no hesitation in recommending them to anyone.” - EDMIUND

DE BEER

Eric Wilkinson

Mike La Fontaine

“This place is great and the people are too. I bought a used 2004 Tacoma in September and the salesman, Eric Wilkinson, was awesome. Not pushy or awkward, but knowledgeable and helpful and all-round great. I had a wonderful 4 months of bliss with the truck before I wrote it off (so mad). Predictably, ICBC gave me (quite literally) the lowest offer possible for the write-off value of my truck. I kept in touch with Eric, and mentioned to him that I was going through this nonsense with ICBC. He immediately offered to scan the breakdown of the inspection and service department’s upgrade work that was done to make it “dealership quality” (over $2000 of work!), and additionally, get his sales manager to write a personalized letter defending the amount I paid for the truck, confirming it’s near-pristine quality, and generally letting ICBC know they weren’t fooling anyone. They did this all in record time, and ICBC upped their offer significantly. The sales team at Jim Pattison Toyota has gone out of their way to bend over backwards for me several times since. These people are gems and I’d definitely buy from them again and again!” - KATIE DAVIDSON

“We have just bought a 2015 Toyota Sienna from Jim Pattison Toyota Downtown dealership past month. Our sales representative Mike was extremely nice and helpful. Mike kept us up to date as to the status of car arrival, for the vehicle had to be brought in from elsewhere. Unfortunately, when the car arrived, there was a small dent on the car. No Problem. Mike and the manager apologized for the misfortune, and repaired the dent in the next few days. The car looked great. Then the manager treated us to a meal for the family for this inconvenience. And Mike even help us to put the car carpets in, which was somewhat difficult. Thank you! Highly recommend others to come to this dealership for assistance, and ask for Mike!” - ELLEN & EDWARD LUKE

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