February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Case Study:Examining the Results of

P2P Collaboration at PricewaterhouseCoopers

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Mixed Groups(both sides of the

firewall)

Mixed Groups(both sides of the

firewall)

Internal Groups (behind the firewall)

Collaboration Complications

External Groups (beyond the firewall)

Enterprises require instant collaboration between all of these groups

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Market Overview

Communication Problems Within Enterprises

Internet Transforms Computing and Communication

P2P File Sharing Revolutionizes File Transfer

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Communication at PwC

Communication Needs: Secure Instant Collaboration Secure File Sharing Connecting Worldwide Clients and

Employees

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Challenges to Scalable Business Collaboration

Enterprise Efficiency Adoption Rates of P2P File Sharing Organizational Change Methodology Shift

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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ICQ Transition

0100200300400500600700800

Oct-00

Nov-00

Dec-00

Jan-01

Feb-01

Mar-01

ICQ Users Omniprise Users

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Steps to Full Omniprise Transition

Initial Phase: Slow phase to earn the trust of the small, initial user base

Trust Phase: After trust was earned, demand for Omniprise rose, and the user base was increased 10X

Training Phase: After completion and familiarization with the advanced aspects of the software, ICQ dismantled and Omniprise stabilized

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Training and Facilitating Trained two project groups working with

international commercial airline clients. Using that feedback, Ikimbo released the

Omniprise to additional project groups. Advanced feature training included PDA,

wireless accessibility and file-sharing was held using an online meeting program and Omniprise.

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Omniprise Advantages for PwC

Secure P2P File, Application and Information Sharing

Modular Architecture Wireless Capabilities IM as a Platform SDK for Third Party Participation Fast, Efficient and Productive Communication

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Potential Benefits of Omniprise to PwC

Facilitated Secure Communications with Clients

Lowered Administration Costs Reduced Infrastructure/Storage Costs Scalability Enhanced Speed of Communication

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Collaboration Usage

PwC Users Expect Omniprise to: Improve and Enhance:

Inter-project Group Communication Intra-project Group Communication Client Communication

Distribute Files Using a Minimum Amount of Resources

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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User Metrics

010203040506070809010/30/00

11/6/00

11/13/00

11/20/00

11/27/00

12/4/00

12/11/00

12/18/00

12/25/00

1/1/01

1/8/01

Total Number ofUsers

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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PwC P2P Adoption Schedule

A cce pta b ility T e stin g w ith in G ro u ps

C a p a b ility U pg ra d es

B e ta S o ftw a re In trod uc tion

IC Q Tra n s itio n to D e d ica te d S e rver

A O L In sta n t M essen g er

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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PwC Omniprise Potential Rollout

Training on Omniprise Capability Weeklong Testing with Increased Usage ICQ Server Shutoff Client Team Rollout Business Case Study for WCP Approval Rollout to Washington Consulting Practice Rollout to Appropriate Client Engagements Introduce to MCS Introduce to other Business Lines

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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Challenges with P2P Is it efficient? Will it help? Getting users to adopt it Structural changes Methodology changes

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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The Future of P2P File Sharing

To be successful as an enterprise solution, P2P File Sharing must include:

Enhanced Security Controls Version Control/Tracking Consistent Document Availability Search/Retrieval Options

February 14, 2001 Case Study: Examining the Results of Collaboration at PwC - O'Reilly P2P Conference

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…The Future of P2P File Sharing Continued

Compatibility with Legacy Systems Adaptibility Snap-on APIs/SDKs Caching Systems