Feb 18 2010 1DBA - KM - Day 1

DBA – KM – Day 1

JC Spenderjcspender@yahoo.com

www.jcspender.com

Feb 18 2010 2DBA - KM - Day 1

Feb 18 2010

what is KM about ?

• Knowledge / Information Age

• improving communication

• using IT’s new capabilities

• valuing the organization’s intellectual (intangible) assets

• measuring intangible assets

• managing organizational learning

• retaining intangible assets

• knowledge action

3DBA - KM - Day 1

collecting & storing knowledge

• tracking, surveillance, email, networks

• expert systems, knowledge engineering & BPR

• delegation to work groups• incentives to give up one’s K,

division of labor• internal competition, culture

change

• ledgers, filing cabinets• legacy systems – integrated real-

time database• costs, database maintenance –

real-time data capture top-down • retaining skilled employees• codifying best practices

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sharing & measuring

• pull, on demand• push• integration into work processes• deskilling - white collar, blue collar• people issues, technological

construction of work-place culture• alignment of knowledge and

strategic objectives

• locate experts and measure their IC

• accounting for intangible assets• cost or value ?• relationships, within company, with

customers, external resources, alliances

• measure firm, culture of information and skills flow – firm response vs workgroup response

• business model

Feb 18 2010 DBA - KM - Day 1 5

Feb 18 2010

problems addressed by KM projects

• finding and codifying intellectual (K-based) assets• collecting, storing, distributing• sharing• measuring / accounting• investing in K-assets and organizational learning• customer / supplier relationships• K-retention

6DBA - KM - Day 1

But where are the people ??

types of human knowing

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data

practice

meaning

values

language

tacit - beyond language

Feb 18 2010

convert practice-knowing ?• Boisot 1998

– codification– abstraction– diffusion

• explicit / tacit distinction• Nonaka & Takeuchi 1995

– socialization– externalization– combination– internalization

Taylor & ScientificManagement

8DBA - KM - Day 1

Feb 18 2010 9DBA - KM - Day 1

Feb 18 2010

KM strategies ?

central control

distributed control

finding & moving

existing K-assets

adding to K-

assets

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Feb 18 2010

our agenda

• use these ideas + others to evaluate KM situations and cases

• mutual exchange of KM ideas and expectations• insight into some fundamental management

difficulties / paradoxes• insight into the relationship between the tangible

resources and the K-assets

11DBA - KM - Day 1

Feb 18 2010

so what is KM again ?• NOT just ‘information management’ - but what else ?• the ways in which people know - D, M, P• humanist model of organization - vs - logical/mechanical model• getting best value from the organization’s un-priced K assets• developing a K-sharing work environment• measuring, mapping, capturing K-assets• managing K-growth (OL) and retention• understanding and managing organizational change• using K to develop better customer/supplier relationships• K-based sustainable competitive advantage

12DBA - KM - Day 1