Features of Fungroo

Tablet Based Feedback System

Alitum Solutions Pvt.Ltd

LISTEN ANALYZEACT

Content


• Application Features• Customer Recovery Features• Analytics Features• Maintenance Features• Our Requirements

3Alitum Solutions Pvt.Ltd

Fungroo features make the feedback

process more fun and easy. Capture your

customer experience at every touch point and know what they think

about YOU…..

4

Intuitive and Vibrant Design


Choose from different themes and

templates

Vibrant and colorful designs, smiley or

rating icons

Multiple questions in one slide, answer with single select

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Different themes for welcome and thank you page


Different questions for different sectors

Customize questions as per industrial

needs

Customize Questions


Expertise feedback Questions prepared

Dynamic and Logic based on feedback responses


Replace paper feedback process with tablet to make

it faster and simple

Visually rich and engaging questions to make it more

interactive

Follow logic for feedback questionnaire to make it

more dynamic


Drill down each

questions further

Style them as pop up or drop down

Single or multiselect questions

Make your loyal customers your brand ambassadors

either through Mouth Shut, Google or Fb Review


Highlight your brand, choose your logo, choose your color and background to match your brand’s image


Flash screen to avail special promotional and discount offers


Use QR/Bar code scanner to personalize the discounts /offers

Fungroo works in both offline and

online. Upload the forms automatically

once the internet connectivity is back


Online Mode

Offline Mode

Multiple forms at a time in

one tablet, to access them

when and where required


Multilingual feedback

forms as per your customer’s requirement

Auto-Click photos to prevent frauds and

to ensure that frontline executives

are taking feedbacks efficiently.


Don’t miss the Feedback of any of your Customer !

Enable kiosk mode to block all other applications


Enable Kiosk Mode

Only Fungroo application is accessible

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Currently supports android tablet of different sizes and versions.


ALERT ! Coming Soon on IOS…….


Customer Recovery Features

to convert all your customers into Loyal

Customers and keep them delighted …..

Recover your customer in just 3 easy steps


Recover your Customer

Real Time SMS and Email to Dissatisfied Customers

Raise Ticket for Dissatisfied Customer

Follow Escalation Matrix to Ensure

the Issue is Resolved


Delight your unhappy customers with just a click !


Reach out to your dissatisfied customers through Real Time SMS and Emails. Know their grievances before they tell to others and resolve it even while you are travelling.


Raise ticket for each dissatisfied customer

Know their grievance and make management note

Close ticket to ensure that issue is resolved

No More Excels

No Manual Entry

Escalation Matrix to define different levels and departments of an organization to ensure that the issue is resolved on

time


Alitum Solutions Pvt.Ltd 23

Analytics Features enable you to get the

overview of the feedback data gathered and helps

you to understand the factors impacting your

revenue directly…..

Reports to analyze the overall feedback data on daily, weekly and monthly basis


Login demo page to access the details of various departments


Daily email reports to know details about number of happy and unhappy customers


Identify Top Three parameters that impact revenue directly


Know your Market Channel Effectiveness

and Employee Effectiveness


Know the Trend Analysis and ROI

Capture customer responses in one page


Download the charts and reports in various

formats


Maintenance Provided from our end to ensure smooth and

successful results for your business. We take care of your customers…..


Remote Monitoring &Data Handling from our

end to ensure smooth and timely results

Connect to our server with just a click to refresh forms & update changes in the feedback forms



Change feedback questions in a minute from

anywhere

Training provided to all the frontline

staff and maintenance head

Technical user manual provided

Resource material provided to keep

you updated through blogs etc

Track hardware health through Sapota login

To ensure best results for you

Our RequirementsTake 3 steps to let us help you better


1

•Provide us with your feedback form, meanwhile you can refer our sample feedback forms

2

•Provide us with the Point of Contact and department details of your company

3

•Provide us with the tablet details required for your store


Thank You

Features of Fungroo

Software

Transcript of Features of Fungroo