Feature spotlight: Community Building in 6 Steps

COMMUNITY BUILDINGThe 6 steps to getting your online Community up and running in no time!

Thursday, December 11, 14

STEP 1 - CREATE NEW COMMUNITY

Building a community sounds like a daunting task, but it is really a very simple and scaleable process.

First, log into your Survey Analytics account. Once inside, you want to be under the “Communities” tab.

In the top right corner, click “Create New Community”, and then give that Community a name, a heading, and a URL.


STEP 2 - CUSTOMIZE THE LOOK & FEELOnce your Community has a name and a unique URL, the next thing you want to do is to customize the look and feel of your member portal. You want this to look as exciting as possible!

Upload a Community Header image, which will function as the main branding and imagery for your page. You also have the option of using HTML to fully customize the page to look any way you like.


STEP 3 - TOGGLE COMMUNITY MODULESOnce you have decided on a nice looking theme and image for branding, the next thing we want to do is click on “Advanced Settings” and visit the “Community Modules”.

Specifically, look for things like Points & Rewards, Community Questions, Live Discussion, Community Events and more. Notice that you can toggle these features on and off. These are important tools to utilize, as they keep your Community members active and engaged.


STEP 4 - MANAGE COMMUNITY PROFILEThe next area we want to look at is under “Members” and “Profile”. This is where you can set up fields to collect all the juicy data about your members. Whether you are importing an Excel doc of information, or if you are asking members to complete their profile (for an incentive), you can use this valuable information for targeted surveys. For example, if you want to send a survey specifically to females in a certain geographic area you can do that as well. Keep this in mind when it comes to deployment.


STEP 5 - USE POINTS & REWARDS AS INCENTIVES

Another key point to remember is to utilize points & rewards as incentives to keep your Community members happy and active. Click on “Incentives” and then “Inventory”.

Through our partnership with TangoCard, you are provided with a large variety of virtual rewards and gift cards. You can also add a custom reward for anything you want. Specify the number of points required, select the prize, and you are all set. To the right are a just a few of the rewards to choose from!


STEP 6 - CAMPAIGN FOR NEW MEMBERSFinally... you’ve set up your community, you’ve customized the look and feel of it, and you’ve set up a rewards system. The only thing left to do is to get bigger!

Whether it be through our Refer-A-Friend campaign, our Email delivery system, or social sign-ups, your goal is to grow your Community to be as representative of your brand as possible. Lastly, send surveys out to your community members and start analyzing.


WANT TO TRY IT OUT?Get started with our

Community Management Software today

Visit: tour.surveyanalytics.com/community-management-

software.html


http://tour.surveyanalytics.com/community-management-software.html




Feature spotlight: Community Building in 6 Steps

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