Feature Comparison · 2016-01-27 · Feature Comparison SAP Digital for Customer Engagement SAP...
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1/4 © 2015 SAP SE or an SAP affiliate company. All rights reserved. Feature Comparison SAP Digital for Customer Engagement SAP Cloud for Customer Price $29 per user per month Contact SAP for pricing Minimum # of Users 1 10 Product Trial 30-day free trial available Contact SAP Test Tenant No Sandbox included Developer SDK No Included Sales and Marketing Account and Contact Management ü ü Activity Management ü ü Lead and Opportunity Management ü ü Products and Pricing ü ü Territory Management ü Quote and Order Management ü Planning and Forecasting ü ü Influencer Map Available option Dealfinder Available option Lead Scoring ü ü Marketing Funds Available option Campaign Management ü ü Target Groups ü ü
Transcript of Feature Comparison · 2016-01-27 · Feature Comparison SAP Digital for Customer Engagement SAP...
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Feature Comparison
SAP Digital for Customer Engagement
SAP Cloud for Customer
Price $29 per user per month Contact SAP for pricingMinimum # of Users 1 10Product Trial 30-day free trial available Contact SAPTest Tenant No Sandbox includedDeveloper SDK No Included
Sales and MarketingAccount and Contact Management
ü ü
Activity Management ü ü
Lead and Opportunity Management
ü ü
Products and Pricing ü ü
Territory Management ü
Quote and Order Management ü
Planning and Forecasting ü ü
Influencer Map Available optionDealfinder Available optionLead Scoring ü ü
Marketing Funds Available optionCampaign Management ü ü
Target Groups ü ü
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Feature Comparison
SAP Digital for Customer Engagement
SAP Cloud for Customer
ServiceE-mail Ticket Management ü ü
Social Ticket Management Coming soon ü
SLA Management ü
Employee Support ü
Telephony Integration ü
Knowledge Base and Customer Support Portal
Available option
Contracts, Warranty and Entitlements
ü
Field Service Management ü
Industry SolutionsConsumer Products (Retail Execution)
ü Available option
Education Available optionProfessional Services Available optionHigh-Tech Available optionManufacturing Available optionRetail Available option
Support24x7 Toll-Free Support ü ü
Online Training Available optionEcosystem and Community (SCN)
ü ü
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Feature Comparison
SAP Digital for Customer Engagement
SAP Cloud for Customer
PlatformHome Page ü ü
Custom Branding and Logo ü ü
Collaboration ü ü
Personalization ü ü
Extension ü ü
SDK ü
Workflows ü
Attachments ü ü
Enterprise Search ü ü
Mashup Authoring ü
E-mail Templates ü ü
Mobile
Native Apps (iOS, Android) ü ü
Offline Access ü
Customization ü
Extensibility ü
ReportingStandard Reports and Dashboards
ü ü
Custom Reports and Dashboards
ü
Advanced Reporting ü
Predictive Analytics ü
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Feature Comparison
SAP Digital for Customer Engagement
SAP Cloud for Customer
IntegrationMicrosoft Outlook ü ü
Google Contacts ü ü
Lotus Notes ü
Other 3rd Party Integrations ü
SAP On-Premise Integration ü
API’s (WS, OData) ü
Security and Access ManagementRoles ü ü
User Access ü ü
Team Access ü ü
Data Access Restrictions ü ü
Identity Management ü
SSO Support ü
InternationalizationLanguages Supported 23 23Additional Languages Available option Available optionMulti-currency Support ü ü
