Feature Comparison · 2016-01-27 · Feature Comparison SAP Digital for Customer Engagement SAP...

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Transcript of Feature Comparison · 2016-01-27 · Feature Comparison SAP Digital for Customer Engagement SAP...

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    © 2015 SAP SE or an SAP affiliate company. All rights reserved.

    Feature Comparison

    SAP Digital for Customer Engagement

    SAP Cloud for Customer

    Price $29 per user per month Contact SAP for pricingMinimum # of Users 1 10Product Trial 30-day free trial available Contact SAPTest Tenant No Sandbox includedDeveloper SDK No Included

    Sales and MarketingAccount and Contact Management

    ü ü

    Activity Management ü üLead and Opportunity Management

    ü ü

    Products and Pricing ü üTerritory Management üQuote and Order Management üPlanning and Forecasting ü üInfluencer Map Available optionDealfinder Available optionLead Scoring ü üMarketing Funds Available optionCampaign Management ü üTarget Groups ü ü

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    © 2015 SAP SE or an SAP affiliate company. All rights reserved.

    Feature Comparison

    SAP Digital for Customer Engagement

    SAP Cloud for Customer

    ServiceE-mail Ticket Management ü üSocial Ticket Management Coming soon üSLA Management üEmployee Support üTelephony Integration üKnowledge Base and Customer Support Portal

    Available option

    Contracts, Warranty and Entitlements

    ü

    Field Service Management ü

    Industry SolutionsConsumer Products (Retail Execution)

    ü Available option

    Education Available optionProfessional Services Available optionHigh-Tech Available optionManufacturing Available optionRetail Available option

    Support24x7 Toll-Free Support ü üOnline Training Available optionEcosystem and Community (SCN)

    ü ü

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    © 2015 SAP SE or an SAP affiliate company. All rights reserved.

    Feature Comparison

    SAP Digital for Customer Engagement

    SAP Cloud for Customer

    PlatformHome Page ü üCustom Branding and Logo ü üCollaboration ü üPersonalization ü üExtension ü üSDK üWorkflows üAttachments ü üEnterprise Search ü üMashup Authoring üE-mail Templates ü ü

    Mobile

    Native Apps (iOS, Android) ü üOffline Access üCustomization üExtensibility ü

    ReportingStandard Reports and Dashboards

    ü ü

    Custom Reports and Dashboards

    ü

    Advanced Reporting üPredictive Analytics ü

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    © 2015 SAP SE or an SAP affiliate company. All rights reserved.

    Feature Comparison

    SAP Digital for Customer Engagement

    SAP Cloud for Customer

    IntegrationMicrosoft Outlook ü üGoogle Contacts ü üLotus Notes üOther 3rd Party Integrations üSAP On-Premise Integration üAPI’s (WS, OData) ü

    Security and Access ManagementRoles ü üUser Access ü üTeam Access ü üData Access Restrictions ü üIdentity Management üSSO Support ü

    InternationalizationLanguages Supported 23 23Additional Languages Available option Available optionMulti-currency Support ü ü