Fearless presenter

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FEARLESS PRESENTER Jenn Haskell; Training Manager, NA

Transcript of Fearless presenter

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FEARLESS PRESENTER

Jenn Haskell; Training Manager, NA

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Upon completing today’s training, you should be able to:

Understand best practices to be used when preparing for presentations

Understand best practices associated with delivering effective presentations (In person and Virtual)

Guide an event through successful completion Group contribution Using ice breakers or collaborative/hands-on breakouts Communicating complex ideas simply

AGENDA

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PRESENTATION PLANNING

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PRESENTATION PLANNING

Embrace your inner presenter style Few individuals are true extroverts Fewer individuals are comfortable with public

speaking Effective speakers can make people hear the

facts and understand the message Do what you need to do in order to feel

confident and comfortable

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PRESENTATION PLANNING

“It usually takes more than three weeks to prepare a good

impromptu speech.”

Mark Twain

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PRESENTATION PLANNING

Before you present, consider the following: Who is your target audience? Who are your stakeholders? Who are your subject matter experts?

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TARGET AUDIENCE

Who is your target audience?What do they know already?What they want

They want to feel like you’re an expert.

They want you to “look the part”.

They want to feel like you understand their needs and are invested in their success.

They want to know that their opinions are valued.

They want to know that you’re going to follow-up as needed.

What they don’t want They don’t want to be confused. They don’t want to be “talked

down” to. They don’t want to be provided

with information that is not 100% accurate.

They don’t want to be bored!

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STAKEHOLDERS

By default, a stakeholder is a person, group, organization, or system who affects or can be affected by an organization's actions.

Stakeholders can be members of your target audience, but they might also be decision makers that aren’t attending your presentation

Don’t assume a stakeholder knows their job Get their buy-in and support Keep an open line of communication with them Influence them

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SUBJECT MATTER EXPERTS“They want to feel like you’re an expert”You’re lack of preparation tells them that you have no respect their time.

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Before your presentation: Email confirmation/meeting invite to expected participants

Include an agenda Send reminders

Create timeline for the agenda Book the appropriate resources Test any equipment being used Print off reference materials

PRESENTATION PLANNING

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MANAGING YOUR NERVES

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Presenting is not a natural activity . . . You’re going to be nervous!

The key is to decrease your nervousness Use your nervous energy to your advantage

Communicate enthusiastically, passionately & convincingly If you are uncertain about your presentation – your

nervousness will shine through

MANAGING NERVES

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MANAGING NERVES

Bruce Willis

Sir Isaac NewtonJulia Roberts

Tiger Woods

Winston ChurchillAristotle

Oprah Winfrey

Abe Lincoln

King Edward VII

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MANAGING NERVES

Conquer your nerves -

Know your audience

Set expectations

Know your material

Structure your presentation (agenda/timeline)

Prepare for your presentation

Practice your presentation

Calm yourself from the inside

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Know your audience

Define who your target audience is. Perform a pre-presentation “discovery”

Set expectations. Share your agenda with stakeholders for feedback

on whether or not there are missing pieces. Greet audience members at the door and do a

quick survey of why they are there and what they expect.

MANAGING NERVES

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Know your material You can’t cover everything

you know within a PowerPoint presentation

Use pertinent points Use key phrases Use scripted notes Use visuals

MANAGING NERVES

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MANAGING NERVES

Structure your Presentation

1 Philosophy:

Tell the audience what you are going to say.

Then say it.

Then summarize what you’ve said.

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Practice your presentation

Review the slides and script Does your PPT have animation? Rehearse with props and visuals Record through Lync Practice with a smaller audience Solicit feedback

MANAGING NERVES

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MANAGING NERVES

Solicit feedback

To reap feedback that will improve your speech, ask open-ended questions like these:

What was your favorite element in the speech? Why?

What would you like to see improved?

How can I improve my speech for next time?

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MANAGING NERVESPrepare for your presentation

“Hmm . . .what am I going to wear?”

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MANAGING NERVESPrepare for your presentation

Arrive early Expect the worst Have backup plans established Discovery – preparing for questions before they

happen

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MANAGING NERVESCalm yourself from the inside

Deep breathing techniques Drink water Smile Make eye contact Slow your pace Practice the art of pauses Move around Humor NEVER let em see ya sweat!

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COMMUNICATING EFFECTIVELY

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COMMUNICATING EFFECTIVELY

Communicate effectively:

Organize and clarify ideas in your mind Stay on topic Be articulate Enunciate Use vocal “color” Listen actively Watch your body language Thank your listeners

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COMMUNICATING EFFECTIVELY

Organize and clarify ideas in your head:

When you are passionate about something, you are more likely to go on a tangent

Choose 3 key points

Practice and reorganize as needed

Use workflows

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COMMUNICATING EFFECTIVELY

Stay on topic:

What’s your next sentence? Check-in with the audience Handling off-topic questions Use presentation notes

What you have to say How you want to say it Delivery ques

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COMMUNICATING EFFECTIVELY

Be articulate & enunciate:

Use simple words instead of complex ones Use analogies Avoid mumbling Watch your accent Warm up your mouth

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COMMUNICATING EFFECTIVELYUse “vocal” color

Vocal variety – pitch, tone & volume

Pace

Rhythm

Duration

Verbal imagry

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COMMUNICATING EFFECTIVELY

Listen actively:

Epictetus said:

"We have two ears and one mouth so we can listen twice as much as we speak."

Practicing active listening skills is a powerful way to engage an audience

Encourages involvement Lets you know that the audience understands your

message

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COMMUNICATING EFFECTIVELY

How do you listen actively? When audience members ask questions, don’t finish their sentences.

When audience members are talking - pay attention, rather than planning what you are going to say next or rearranging your notes.

Make eye contact.

Use non-verbal clues – nodding your head, smiling.

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COMMUNICATING EFFECTIVELYWatch your body language:

Use facial expressions consciously

Avoid negative facial expressions

Make eye-contact

Use hand gestures carefully

Watch your posture

Controlled walking patterns

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COMMUNICATING EFFECTIVELYAvoid the following:

Putting your hands in your pockets, which makes people trust you less. Research has found that we trust others more when we can see their hands.

Jiggling your keys or other items in your pocket. If you tend to fidget, empty your pockets beforehand.

Playing with your jewelry, your hair, or your clothing, which signals that you are nervous.

Pushing your glasses back constantly.

Pushing your hair aside frequently with your hand or shaking your head to push aside your hair.

Clicking your ballpoint pen.

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COMMUNICATING EFFECTIVELYAvoid the following:

Taking the caps on and off your pen or marker.

Scratching your face, head, or any other part of your body.

Checking your watch.

Drumming your fingers on the lectern or table.

Tapping your feet or bouncing your legs.

Facing away from the audience.

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COMMUNICATING EFFECTIVELYBody Language

Albert H Mehrabian experimented in the late 60’s and early 70’s and came up with this calculation in terms of how important the non verbal movements, signals and gestures are when it comes to the overall effectiveness of our communication in relaying our message to others.

Launch video

Words account for only 7%Tone of voice accounts for 38%

Body language accounts for 55%

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ADJUSTING YOUR DELIVERY TECHNIQUEIN PERSON VS. VIRTUAL

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VIRTUAL PRESENTATIONS

Delivering virtual presentations

A virtual presentation can dramatically change the way you deliver your presentations.

PROS Deliver to more people -

portable Deliver an unlimited times Can be real-time or recorded More convenient Cost saver A presenter can cheat Limit audience interactions

CONS Not face to face with the

audience Interaction more difficult Equipment & technology Participants disengage Language/cultural barriers

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Practice your presentation: Review the slides and script

Does your PPT have animation?

Set up two logins

No introductions

At the beginning of session, set “virtual” expectations

Let attendees know if you need a moment to prepare something

VIRTUAL PRESENTATIONS

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Don’t: Share private questions Games or functionality that needs explanation Have email, IM or confidential documents opened Let questions go ignored or unacknowledged Assume that all training can be delivered virtually

VIRTUAL PRESENTATIONS

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Do: Check your audio Perform knowledge-checks Perform demonstration/desktop sharing Use annotation tools Use webcams wisely Be aware of learner environments Use break-out sessions and surveys

VIRTUAL PRESENTATIONS

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MAKING AN IMPACT

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MAKING AN IMPACT

The Five Cardinal Sins:

No clear point

No audience benefit WIIFM?

No clear flow

Too detailed

Too long

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MAKING AN IMPACT

BE MEMORABLE!

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USING ICE BREAKERS AND GROUP CONTRIBUTION

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USING ICE BREAKERS

Involve the audience

Get them physically involved

Make it fun

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COMMUNICATING COMPLEX IDEAS SIMPLY

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COMPLEX IDEAS

We over-explain

We over-complicate

Effective communicators take us on a journey . . .

and make us like it!

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COMPLEX IDEAS

Effective Communicators:

Jack Welch (Former CEO of General Electric) Best communication asset: Simplicity Tip: Eliminate jargon.

Steve Jobs (CEO of Apple) Best communication asset: Charisma Tip: Create and articulate a bold vision.

Suze Orman (Author, TV Host) Best communication asset: Clarity of expression Tip: Break down complex information into easy parts.

Rudy Giuliani (Former NYC Mayor) Best communication asset: Ability to make eye contact Tip: Spend 90% of the time looking at your audience.

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GUIDING AN EVENT THROUGH SUCCESSFUL COMPLETION

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GUIDING AN EVENT THROUGH SUCCESSFUL COMPLETION

Guiding an event:

Find out in advance how much time you will have to present

If you’re presenting in a competitive situation, try to be the last presenter

Start with goals and objectives* Why will you benefit from this presentation?

* What will be covered during this presentation?* How will I be conducting this presentation?* When can you ask questions?

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GUIDING AN EVENT THROUGH SUCCESSFUL COMPLETION

Effective Communicators:

Present experiences and lessons learned

Share customer case studies and success stories

Summarize the key takeaways and lessons learned

Never announce that you’re about to end your presentation

End your presentation with a bang

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WHAT HAVE YOU LEARNED?

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Now that you’ve completed todays training, you should be able to:

Successfully prepare for presentations.

Delivering effective presentations (In person and Virtual) by incorporating the best practices discussed in today’s training.

Guide an event through successful completion: Encourage group contribution. Use ice breakers or collaborative/hands-on breakouts. Communicate complex ideas simply.

IN SUMMARY

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Q&A

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CALL TO ACTION

"The secret of success is sincerity. Once you can fake that you have got it made!“

~ Jean Giraudoux