FDSeminar Processen Stroomlijnen - Bart De Backer en Joris Vanderlinden - Barry Callebaut
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Credit control – Customer care Barry Callebaut meets e- invoicing
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Transcript of FDSeminar Processen Stroomlijnen - Bart De Backer en Joris Vanderlinden - Barry Callebaut
Credit control – Customer careBarry Callebaut meets e-invoicing
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The world’s leading manufacturer of chocolate and cocoa
Serving the entire food industry
Fully integrated, leading position in cocoa origin countries
52 factories on 4 continents
Sellling to more than 100 countries
More than 9,300 colleagues
One in five chocolate and cocoa products consumed worldwide has Barry Callebaut inside
Barry Callebaut at a glance
Expansion
Innovation
Cost Leadership
Sustainable Cocoa
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Global Footprint
Our 52 factories provide us manufacturing diversification and a unique competitive advantage
Chocolate factory
Cocoa processing factory
Integrated factory
New factories
Our product offering focuses on cocoa and chocolate
Cocoa Products
• Standard Cocoa Products (cocoa powder, butter, liquor)
• Low fat and high fat cocoa powders
• ACTICOA ®
• Certified products
• Specific applications
• Standard chocolate
• Specialties• Certified • Probiotic • Re-balanced • Tooth-friendly • ACTICOA ®
chocolate
• Compound• Fillings• Inclusions• Decorations
Gourmet & Specialties
• Chocolate• Cocoa Products• Coating• Fillings• Decorations• Chocolate and cocoa
vending mixes
% of total volume 2013/14 63% 10% 27%
Food Manufacturers Gourmet & Specialties
• Chocolate• Cocoa Products• Coating• Fillings• Decorations• Chocolate and cocoa
vending mixes
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Agenda
1. Project description2. Roll-out of invoicing project3. Demo4. Learnings
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Situation before changes
CustomerStamps, paper, printing costs
Manual handlingCosts
No Track and Trace possibilities
Multiple ways of working
Throughput time“” Errors
Errors e.g. switching invoices
Errors e.g. Non-received invoices
Not environmental friendly!
Barry Callebaut solution
(1) EDI
(2) Outsourced printing
(3) E-invoicing
Customer A
Customer B
(3b) Portal
(3a) Email with PDF or le
aselink
Anachron/PyramidBarry Callebaut
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Choice of invoicing partners
Internal vs External service?
External! Not our speciality to know all legislations.
Choice drivers
− External printing: focus on accuracy of printing and sending − E-invoicing: focus on functional, speed, easy-to-use
How did we find our partner?
− Specialised consulting company: shortlist of 5 potential partners− Physical meeting with 3 potential partners− Choice: combination of Anachron and Pyramid Document Solutions
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Roll-out of invoicing project
Technical testing: IM with Anachron Functionality testing (languages, mails, lay-out...) Credit Control, Customer Care
Communication with stakeholders inside Barry Callebaut
Roll-out: Credit Control in charge− Phase 1: Set up external printing− Phase 2:
− A. Live testing 7 pilot customers− B. Roll-out BeNeLux customers (personal, continuously)
− Phase 3: − A. Live testing customers− B. Roll-out DE/UK/FR/ES/DK/SE/FI/PL (personal, continuously)
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Learnings – Key success factors
1. Define clear goals (DSO? Service improvement? Cost cutting? ....)
2. Choice leaselink VS PDF in mail3. Internal communication and involvement4. Testing, testing, testing with involved stakeholders5. Demand ok from all involved stakeholders (also on design)6. Gradual, personal onboarding with decision maker is a must7. Why customers say yes?
Customers’ culture and current perception – Archiving – Authenticity and integrity – Speed
8. Follow up closely when customers have questions
Contact persons
Credit Control Customer Care
Bart De BackerCredit controller ESC Finished ProductsE: [email protected]: 32-53-730.542
Joris VanderlindenProcess & Change Analyst Cust. CareE: [email protected]: 32-53-730.524
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