FC@Customerguide

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All rights reserved.

No part of this work may be reproduced, stored in a retrieval system,

adopted or transmitted in any form or by any means, electronic,

mechanical, photographic, graphic, optic recording or otherwise,

translated in any language or computer language, without the prior

written permission of Zanaco.


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ContentsAbout This Manual 1Audience 1Organization 1Acronyms And Abbreviations Used 2Conventions Used In This Manual 2OVERVIEWIntroduction 3Administration 4CONNECTING TO ZANACO @ INTERNET BANKING 5Logging In 5Logging Out 5ACCOUNT OPERATIONS 6Accounts Summary 6Account Balance Inquiry 7Account Activity 7Statement Request 8


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CHEQUE OPERATIONSCheque Book Request 9Cheque Status Inquiry 9Cheque Book Status Inquiry 10Stop Cheque 10FUNDS TRANSFER AND PAYMENTS 12Introduction 12Beneficiary Maintenance 12Adding A Beneficiary 12Modifying A Beneficiary 13Fund Transfer Template 13Add A Template For Fund Transf er 14Modify A Template For Fund Transfer 15Copy A Template For Fund Transfer 15Initiate Funds Transfer 16Internal Funds Transfer 16Domestic Demand Draft***Modify Funds Transfer 17


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Authorize Funds Transfer 18View Funds Transfer 20CUSTOMER SERVICES 21Change Password 21Interest Rate Inquiry 21Forex Rates Inquiry 22Limits Query 22Bullet ins 24ANNEXURE A GLOSSARY 25


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Welcome to the ZANACO @ Internet Banking system. This manual is a

step-by-step guide to demonstrate the use of the online Banking

facility provided by the Bank.

AudienceThis manual is intended for the Internet banking Users of the Bank.

OrganizationThe manual is organized into the following chapters:

OverviewThis section gives an overview regarding the nature of transactions

that can be performed online through Zanaco Internet Banking.

Connecting to ZANACO @ Internet BankingDescribes login and logout procedures

Account OperationsAccount Activity

Accounts Summary

Statement Request

Account Balance Inquiry

Cheque OperationsCheque Book Request

Cheque Status Inquiry

Cheque Book Status Inquiry

Stop Cheque

Funds TransferInitiate Funds Transfer

Modify Funds Transfer

Authorize Funds Transfer


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View Funds Transfer

Funds Transfer Template

Customer ServicesExplains the procedure for a variety of services related to Accounts,

Mail Messages, FOREX / Interest Rate Inquiries, Changing Password, and

others.

Acronyms and abbreviations usedAbbreviation DescriptionCASA Current And Savings Accounts

DD Demand Draft

FT Fund Transfer

FX Foreign Exchange

TD Term Deposit

LD Loan and Deposit (Term deposit)

SI Standing Instruction

Conventions used in this manualAll keys on the keyboard are shown in upper case. For example,

ARROW keys indicate the direction keys marked with arrows on the

keyboard.All the links (hypertext) and buttons have been highlighted in bold. For

example, logon.


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IntroductionThe Internet Banking solution from Zanaco provides you with the

convenience of Banking from your desktop. You can access any

authorized accounts with the Bank over the Internet.

This manual delves into the numerous Banking features offered by the

ZANACO @ system and their usage. Mentioned below are some of

these features:

Viewing transaction details related to an account

Viewing account details

Requesting for a cheque book

Stop cheque payment

Inquiries regarding cheque status / Interest rates / Credit limits

Performing different types of Funds transfers

Initiate/Modify /Authorize /View: Funds Transfer

Payee/Beneficiary maintenance

Obtaining currency exchange rates offered by the Bank

Accessing the following Customer Services offered by the Bank among

others :

Messages

Bulletins

Change of password

Using Internet Banking, you may initiate queries and perform various

other transactions over the Internet through a web browser. Zanaco

Internet Banking supports various popular browsers such as IE

(Internet Explorer) 5.5 + and Netscape7.0 +.

The security features of the system include:

You won't be able to use the Zanaco Internet Banking application

unless; you have a browser that supports 128 bit SSL encryption.


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Provision of an Administrator Role to control access to the system.

Access rights for execution of any function depending on the roles

assigned to a User.

Maker-Checker concept supported for Corporate Customers.

Flexibility of setting up the number of authorizations for Funds

Transfer, and other transactions.

Initiation and Authorization limits for Funds Transfer and other

transactions.

NOTE: The Domestic Demand (DD) feature under FundsTransfer and Payments is currently not available underZANACO Internet Banking.Administration

Users designated as Administrators, at the Bank manage all the

administrative functions.The Administrator at your location would grant access rights for the

various functions available in the system. For defining or modifying

User profiles, contact the Bank Administrator to perform the

respective functions.


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CONNECTING TO ZANACO @ INTERNET BANKINGLogging in

Click Logon to Corporate under the header Internet Banking onthe Banks home page (www.zanaco.co.zm).Type your Login ID and

Password as provided by the Bank or set by you. Click Start. Thehome page and the menu options to access numerous Internet Banking

features are displayed.

The home page displays your short name and the login date and time

when you had previously logged into Internet Banking system. Only

those features to which you have been granted the requisite rights by

the Administrator are available to you. Click any of the features from

the menu on the left of the screen, to begin performing that task.

Logging outThe Session Summary Report displays the functions accessed by you

during the session and, the date and time of your access. Before

logging out, the system gives you the option of viewing the Session

Summary Report.

Click Logout link shown in the top right corner of the window tologout.


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On proceeding, the system displays the Session Summary Report in a

new window as shown in the following figure. You are given the option

of viewing as well as printing this session summary, if required.

On clicking Close al l windows, the system closes the currentwindow.

On clicking print , you would be able to print the current page that isdisplayed.

On clicking Click here to login, the system displays the login pageonce again.

ACCOUNT OPERATIONSAccounts Summary

The Account Summary screen displays the current balances in the

Current / Savings accounts in the account currency. The system also

provides the facility of viewing the account balance in the Customers

chosen or preferred currency. A drop-down menu lists all the

currencies maintained by the Bank. You can view your current balances

in your preferred currency by selecting any currency from the drop-

down menu.

To view the account summary

Click Account Summary under Accounts in the menuThe Account Summary screen displays following details:

Account Number

Description


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Current Balance in account currency.

Indicative Current Balance in preferred currency.

Uncleared Funds

Balance Available

Amount on Hold

Minimum Balance Required

To view the Current Balance in a different currency select the currency

from the drop-down menu provided.

Note : Only the currencies supported by the Bank are displayed in thepick list. Using the standard rates (mid-rate) maintained in the Bank,

the account balances are converted to the selected currency.

On selecting a currency, the indicative current balances are displayedin that currency for all the accounts.

Account Balance InquiryThis option allows you to inquire the balance details for a particular

account linked to one of the customer id mapped to the currently

logged in user id.

From the menu, click Account Balance Inquiry under Accounts.Select Customer ID, Branch Code, Account Number and click icon

to view the account balance details.

Account ActivityYou can view transaction details of current and savings accounts for

the current period or a specified period. However, to view transaction

details, the user needs to have the requisite rights.


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To view account activity

From the menu, click Account Activity under Accounts.Select the Customer ID, Branch Code and Account No. whose

transaction details are to be displayed from the drop-down list. All the

accounts to which you have rights (as specified by the Administrator

for Enquiry transactions) will be displayed.

Select the Transaction Date to indicate the period for which the

transactions are to be displayed.

Use Advance Search for searching specific transactions by entering any of the

details like Value date (From and To), Amount (From and To), Debit/Credit,

Reference No. and Sort No. The dates should be typed in the dd/mm/yyyy

format.

Click View to fetch results that meet your criteria.A description of the information displayed under various headings is asfollows:

Heading DescriptionTransaction Date Date on which the transaction was

posted

Value Date Date on which the transaction was

executed

Reference No. Reference number allotted by thesystem to the transaction

Instrument number in case of a cheque

transaction.

Description Transaction description

Debit Amount Amount debited to the account, if any

Credit Amount Amount credited to the account, if any


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To print the account activity statement, click Print.To download the account details, click Download.

Statement RequestThis is used to place a request for the ad-hoc statement for the time

period as specified by the user. Once a download request is accepted,

the confirmation page is displayed for the same.From the menu, click

Statement Request under Accounts.From the Select Account drop-down list, select the Customer ID,

Branch and Account Number whose statement report you wish to

request. Select the date range which you wish to request the account

statement for. Click Request to request for the statement.

CHEQUE OPERATIONSCheque Book Request

The cheque book request option enables the users to place a request

for a new cheque book.

To request for a cheque book, click Cheque Book Request option under

Cheques in the menu. Specify account details by selecting CustomerID, Branch and Account Number and select the size of the booklet

from the Booklet Size list.

Click Request. Cheque book request confirmation page appears.Click place another cheque/lodgment book request to place arequest for a cheque book for another account.


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Cheque Status InquiryThe Cheque Status Inquiry option can be used to inquire on the status

of cheque issued from the various accounts.

To inquire cheque status, click Cheque Status Inquiry underCheques in the menu. Specify account details by selecting Customer

ID, Branch and Account Number. Enter the Cheque Number. Click Go .The cheque status details are displayed.

Note : If the Banks Core Banking system is busy and cannot servicethe transaction, a message to the same effect is displayed. In such a

case, try checking the status after some time.

The cheque status details screen displays the following details:

Cheque Number, Account Number, Account Description,

Cheque Status i.e. whether Cheque Paid or Cheque Unpaid or Cheque

Stopped

Cheque Book Status InquiryThe Cheque Book Status Inquiry option can be used to inquire on the

status of all the cheques that are part of a single cheque book.

To inquire cheque book status

Click Cheque Book Status Inquiry under Cheques in the menu.Specify account details by selecting Customer ID, Branch and Account

Number. Enter one of the Cheque Number from the cheque book of

which you want to check the status.

Click Go . The cheque status of all the cheques that are part of thecheque book is displayed.


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case, try checking the status after some time.

Stop ChequeThe Stop Cheque option allows the User to stop the payment of a

cheque or a number of cheques issued from any of the User

account/s.

Note : Ensure that the cheque has not already been paid out from youraccount.

To perform a Stop Cheque transaction, from the Cheques menu click

Stop Cheque . Select the Customer ID, Branch and Account ID forwhich the stop cheque payment transaction is to be performed, from

the Select Account drop-down menu.

Provide the Start Cheque Number i.e. the cheque number of the issued

cheque, which has to be stopped.

Enter the End Cheque Number, if multiple cheque payments are to be

stopped.

Note : If the stop cheque transaction is to be performed for multiplecheques, then the End cheque number of the range should be

entered.

Mention the Cheque Payee Name, Cheque Amount, Cheque Date andthe Reason for stopping the cheque payment. The data in these fields

is not mandatory. Click Request to stop cheque(s). The system asksfor confirmation to proceed. On being prompted, click OK to confirm,else click Cancel .The request confirmation screen presents a request date and time,

and a transaction confirmation number which functions as a reference

number for further follow-up.


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case, try stopping the payment for the cheque after some time.


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Funds Transfer and PaymentsIntroduction

To instruct the Bank to execute a Funds Transfer (hereinafter referred

as FT) or Payment, you should, have the requisite rights to perform

the transaction. (If you do not have FT or Payment Initiation rights,

contact your Bank manager). The transaction must complete the

entire initiation and authorization/s (if required) process, to come into

effect.

Initiation ProcessFunds TransferYou could transfer funds to:

An account in the Bank (Internal FT)

Beneficiary MaintenanceThis section provides detailed information regarding maintaining

Beneficiary details.

Adding a BeneficiaryThis option explains how to add a new Beneficiary record.

To add a Beneficiary

Click Beneficiary Maintenance link under Customer Services menu.The following screen is displayed. Click add beneficiary and clickCustomer Id for which you wish to create the beneficiary.


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Select the type of payment from the Select Payment Type drop-down list on the beneficiary list screen, and click the add beneficiarylink.

Enter the appropriate details, and click addbeneficiary link. Click theConfirm link.Click add another beneficiary link to add another Beneficiary.Refer Initiate Funds Transfer in the Funds Transfersection for the details of following types of payment:Internal Funds Transfer,

Modifying a BeneficiaryThis option explains how to modify the details of an existing

Beneficiary.

To modify a Beneficiary, click Beneficiary Maintenance underCustomer Services menu. Enter the search criteria and click search .Click the Beneficiary ID that you wish to modify. Edit theappropriate details and click modify. Click confirm.Click modify another beneficiary to modify another beneficiary.

Fund Transfer TemplateTo search for fund transfer template, Click Fund TransferTemplate , under Funds Transfer in the menu.The description of the fields displayed is as follows:

Particulars Description

Template Id Enter a unique number for the Template

Select Customer Select the customer from the drop-down list.

Select Payment Type Select the type of payment from the drop-

down list. The available options are:


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Internal : A transfer between two accounts inthe same Bank is called an internal transfer.

The two accounts can be in the same branch,or in different branches of the Bank.

All : You can select all the four options givenabove for the search criterion.

Add a template for fund transferTo add a template for funds transfer, click add template on searchtemplate screen under Fund Transfer Template.

Select Payment Type based on the following list values description:


Select Payment Type To create fund transfer template, select the

type of payment from the drop-down list. The

available options are:

Internal : A transfer between two accounts inthe same Bank is called an internal transfer.

The two accounts can be in the same branch,or across branches of the Bank.

Domestic DD : When the demand draft isissued against another Bank in the same

country it is classified as domestic demand

draft.

All : You can select all the three options givenabove for the search criterion.


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Add a template for internal fund transferTo add a template for internal fund transfer, select the Internal payment type from the drop-down list, and click add on the templatelist screen.A description of the fields displayed is as follows:


User Reference No. Enter the reference no to represent the

transaction.

Template Id Enter a unique id to represent the template.

Source Account Select the Customer ID, Branch and Account

Number of the applicant from the drop-down

list. The system also displays the branch of theBank.

Currency Currency linked to the Account selected is

displayed in the text-box.

Transfer Amount Enter the amount to be transferred to the

beneficiary, and select the currency from the

drop-down list.

Beneficiary List Select the beneficiary from the drop-down list.

Destination Account Either enter the Account No in the text-box, or

select beneficiary from the Beneficiary Listto display the Account No in the text-box.

Beneficiary Name Either enter the name of the beneficiary in the

text-box, or select the beneficiary from the

Beneficiary List to display the BeneficiaryName in the text-box.

Payment Details Enter the detail of the payment.


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Click Save as Template to add the internal fund transfer template,or click Cancel to visit the previous page. A screen for verification isdisplayed. Verify the details entered, and click Confirm.Another screen displays the successful addition of the template forinternal transfer. Click add another template to add anothertemplate.

Modify a template for fund transferTo modify a template for funds transfer, click search on searchtemplate screen under Fund Transfer Template. Click the Modify linkcorresponding to the Template Id that is to be modified.Click modify . Verify the detail entered, and click Confirm . The screendisplays the status of modification of template as successfully. Click

Ok to modify another template.Copy a template for fund transferTo copy a template for funds transfer, click search on searchtemplate screen under Fund Transfer Template. Click the Copy linkcorresponding to the Template Id to copy the details.Enter the appropriate information in the relevant fields, and clickInitiate .Reference: Refer the following type of payment to initiatefund transfer while copying the template.Internal Funds Transfer (page 18)

Initiate Funds TransferYou can initiate a FT request only if you have the requisite rights. The

procedures to perform the various types of FT are as follows.


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Internal Funds TransferAn Internal Funds transfer refers to the transfer of funds between two

accounts within the same Bank. The two accounts could be in the

same branch, or across branches of the Bank. You may also, perform a

cross currency Internal Funds Transfer, provided the facility is provided

by your Bank.

To initiate internal funds transfer,click Internal Transfer, underFunds Transfer in the menu.

Provide all the valid and relevant data. All mandatory inputs are

marked with an asterisk.

Enter the User Reference no.Select the Source Account from the drop-down list.

Enter the amount to be transferred.

Enter the Destination Account number and provide the Beneficiary

name.

A substitute to step 6 would be to select a Beneficiary from the pick-

list and the details would be automatically populated on the screen.

Click Initiate and thenClick Confirm to proceed with funds transfer.The transfer is processed and a unique reference number is generated

by the system. The reference number is displayed along with the FT

details.

Click Change to return to the fund initiate screen to modify data, ifneeded. Click Cancel to cancel the transaction.Click create more to initiate another internal fund transfer.The FT will be stored with the appropriate status depending on the

Users rights.

On authorization, the FT is available to the Bank for processing.


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Note : Refer the ZANACO @ Authorisation Module- Annexure B, fordetails regarding the Transaction status and the Maker-Checker

concept.

Click create more to initiate another domestic Demand Draft.The DD will be stored with the appropriate status depending on the

User's rights. On authorization, the DD is available to the Bank for

processing.

Note : Refer to the ZANACO @ Authorisation Module- Annexure B, fordetails regarding the Transaction status and the Maker-Checker

concept.

Modify Funds TransferModify Funds Transfer feature allows you to modify a funds transfer

transaction initiated by you. To modify a fund transfer, click FundsTransfer Modify, under Funds Transfer in the menu.To modify a Funds transfer or Demand draft transaction, you can look

for the same by specifying some of the following fields for the search

criteria:

User Reference No.

Transfer Mode

Initiation Date From

Initiation Date to

Fcat Reference No.

Click search . The page displays the list of FT/DD initiationtransactions.


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To modify an FT/DD, click its Fcat Reference Number and themodification page is displayed.

Note : Refer to the Initiating Fund Transfer section for help onspecifying field/s related information.

After modifying the details click Modify to proceed. Click Cancel tonavigate to the previous page.

The details you have added/edited are displayed for verification on the

verification page.

You have the option of changing the details or confirming or canceling

the modification.

Click Confirm if the details are correct. The system accepts theFT/DD and displays the confirmed details on the following page.

Click Change to display the page where you can change the FT/DDdetails.

Click Cancel to cancel the transaction.On proceeding, the contract is saved with the status depending on

your rights.

Click modify another to modify more transfer contracts.

Note : Refer the ZANACO @ Authorisation Module- Annexure B, fordetails regarding the Transaction status and the Maker-Checker

concept.

Authorize Funds TransferYou can authorize a Funds Transfer contract depending on your

administration rights. The system allows you to locate the FT


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transaction to be authorized by specifying any of the following search

criteria:

User reference number of the FT/DD

Fcat reference number of the FT/DD

Status

Initiation Dates

Initiator of the transfer

To authorize a fund transfer

Click Pending Authorizations , under Search in the menu. Click thedescription of the transaction that you want to authorize.

You can search for funds transfer contract to be authorized by

specifying values in the search criteria.Click search . The page displays a list of all those FT/DD contracts forwhich you have the requisite rights.

A list of transactions is displayed with the following information:



Status

Initiation Dates

Initiator of the transfer

Click the Fcat Reference No to see the details of the FT/DD to beauthorized. The authorization page displays the FT/DD status along

with the other details.

Click authorize to authorize the FT/DD and the authorizeconfirmation screen would be displayed.

Click reject if the details in the FT/DD are incorrect. You must enterthe reason for the rejection as shown on the following screen.


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Note : Refer to the ZANACO @ Authorisation Module- Annexure B, fordetails regarding the Transaction status and the Maker-Checker

concept.


case, try authorizing after some time.

Click reject and the FT is saved with a Rejected Status. Thereafter,the initiator of the contract is required to modify the details and the

transaction would go through the authorization process once again.

Click cancel to display the page where another FT/DD can be selectedfor authorization.

View Funds TransferYou can specify any of the following search criteria to locate the FT

transaction to be viewed.



Status

Initiation dates

To view FT details

Click View Funds Transfer , under Funds Transfer in the menu. Thefund transfer list page is displayed.

You can obtain a list of the FT/DD by specifying some of the search

criteria mentioned above.

Click search. The information based on the search criteria specified isdisplayed. Click Fcat ReferenceNo of an FT to see the details.


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The appropriate FT information will be displayed. Click Ok to see thedetails for another FT.

CUSTOMER SERVICESYou can avail numerous Customer services offered by the Bank

through the ZANACO @ system including:

Messages: The system provides an electronic mailing facility withwhich you can exchange electronic messages with the Bank.

Bullet ins: A facility whereby you can see the information ormessage/s broadcasted by the Bank.

Change PasswordThis option enables the User to change password.

To change password, from the menu click Change Password underCustomer Services.

Type your Old Password.

Type your New Password.

Re-enter your new password so that it can be verified.

Click change to proceed. A password confirmation page is displayed.


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Click cancel to end the transaction and display the home page.Interest Rate Inquiry

You can view the following details for Checking Account and SavingsAccount Interest Rate Inquiry.

Product Code

Product Name

Product Currency

Interest Rate

The User can view the following details for Term Deposit Interest Rate

Inquiry

Product Code

Product Name

Product Currency

Interest Payment Plan

Tenor

Lower Amount Slab

Upper Amount Slab

Interest Rate

To inquire on rates,click Interest Rate Inquiry under CustomerServices in the menu. The interest rates page is displayed with the

rates of the first product in the select product pick list.

To view the interest rates for another product, select it from the pick

list and click .

Forex Rates InquiryThe Forex rates Inquiry screen displays the currency exchange rates

maintained by the Bank.

To view the Forex rates


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Click the Forex Rates Inquiry, under the Customers Services in themenu.

The page displays the following information:Currency

Pair

Rate Type

Mid Rate

Buy Rate

Sell Rate

Units

Limits QueryThe Banks liability arises out of the credit facilities granted to theCustomers of the Bank. Credit lines are set up for the various products

handled by your Bank like loans, foreign exchange, overdrafts etc.

These lines are then linked to Customers and their accounts.

Credit facilities are granted to Customers under each type of business,

through Credit Lines. One of the primary attributes of a credit line is

whether it is a Main Lineor a Sub-Line.

The Limits Query service allows you to inquire on the lines and their

utilizations allotted to your company, based on rights assigned to you

On query, the following details of the line will be displayed.

Name of the Corporate selected

Currency of Overall limit

Overall limit for the liability the overall credit limit assigned to your company

including all lines and sub-lines

Foreign Exchange Clean Risk limit - Customer clean risk limit indicates the

maximum that a Customer can reach for foreign exchange transactions


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settling on a particular day.

To inquire on limits

Click Limits Query under Customer Services in the menu.The following details are displayed.

Heading DescriptionLine Id The line identifier.

Revolving Flag Indicates whether the line is Revolving or

Non-revolving. Y signifies a Revolving line

and N signifies a non-revolving line.

Main Line Indicates the main line for the sub-line.

Ccy Indicates the currency in which the limit is

defined.

Sanction Date Indicates that the line comes into effect

from this date.

Expiry Date Indicates that the Line ceases to exist

and hence the Customer cannot avail

credit facilities under this line.

Amount The credit limit that is available for the

given line.

Utilization The credit amount that has been availed

of.

Line Available The line available for utilisation.

Click Contracts to display the details of contracts that are notincluded in the lines but form a part of the entire credit limit.

Click on the Utilization amount of a line to view the details for thatline.


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Heading DescriptionReference No The number allotted by the system to the

transaction

Code Ref tag Provides the description

Maturity Date The maturity date of a line indicates the

expiry date of the line

Currency Indicates the currency specified for the

line

Amount Utilized Indicates the utilized amount

Amount Utilized in

Line Ccy

Indicates the amount utilized for the

credit line in the line currency

BulletinsThe Users can access the Bulletins feature to view the information

broadcast by the Bank for the Customers such as announcements,

reports, press release, etc.

To view the bulletins

Click the Bullet ins options, under the Customer Services in the menu.The Bulletins screen appears, displaying the list of posted bulletins.

The bulletin details presented show the following data:

Posted Date Subject Message Id Message

Click on the click here to view details link to read on a bulletinposted.


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ANNEXURE A GLOSSARYAuthorization Amount limitThe amount up to which a User can authorize a transaction

Base CurrencyThe currency with respect to which the rates are displayed

Buy RateIt indicates the rate at which the Bank will buy the base currency

against the second currency

CASA AccountsChecking and Savings AccountsCredit LinesCredit facilities are granted to Customers under each type of business,

through Credit Lines. . Credit lines are set up for the various products

handled by your Bank like loans, foreign exchange, overdrafts etc.

FTFunds Transfer

FXForeign Exchange

Foreign Exchange Clean Risk limitCustomer clean risk limit indicates the maximum that a Customer can

reach for foreign exchange transactions settling on a particular day.

FX TypeIndicates the type of transaction, Spot or Forward.

Indicative Amount


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The bought or sold amount calculated on the basis of the indicative

exchange rate.

Indicative Exchange RateThe estimated exchange rate, but not necessarily the final rate.

Input Amount limitThe amount up to which a User is authorized to initiate a transaction

Login id

The unique identifier registered in the system for each User

Main LineOne of the primary attributes of a credit line is whether it is a Main

Line or a Sub-Line.

Overall l imit for the liabil ityThe overall credit limit assigned to your company including all lines and

sub-lines

Posting DateThe date on which the transaction is carried out

Sell RateIt indicates the rate at which the Bank will sell the base currencyagainst the second currency

User Reference NoA unique reference number generated by the system for a transaction.Running BalanceThe account balance as of the transaction date

Sub Line


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One of the primary attributes of a credit line is whether it is a Main

Line or a Sub-Line.

StatusIndicates the status of the transaction such as initiated, semi-

authorized, authorized etc.

Uncleared FundsThe total amount of checks deposited in your account, but not cleared

Value DateThe date on which the transaction is effected

View l imitThe amount up to which a User can view a transaction

The flow from initiation of a transaction to completion and the various

changes in status is provided below. A brief explanation of the status

acronyms is as follows:

Status Code Status Description

INT Initiated

SMA Semi-Authorized, needs further

authorization.

AUT Authorized

RBA Rejected by Authorizer

STH Sent to Host

RBH Rejected by Host

ABH Accepted by Host

ZANACO @ Transaction status definitions


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InitiatedA contract is Initiated after the User correctly enters all the

mandatory inputs and verifies the data entered. Any User who has the

initiation rights for a function (Funds Transfer etc.) may initiate acontract in that function within the Initiation rights assigned to him,

for the same.

Semi-AuthorizedIn case a contract requires Dual authorizations, the semi-authorized

status is acquired by the contract before the last level of

authorization. For e.g. if a User needs dual authorization whenever

he/she initiates a Funds Transfer, the transaction would be Initiated

by the Initiator, then Semi-authorized and then status Authorized;where the authorizations by two different Authorizers.

In cases, where a User has both initiation as well as authorization rights

for the same transaction say Funds transfer - and assuming the User

initiates the transaction (Funds transfer in this case) where the

amount is less than both, the initiators initiation limit and the

initiators authorizing limit - the contract directly acquires the Semi-

authorized status.

Authorized / Rejected by AuthorizerThis is a mandatory process and any contract is sent to the host

system only after the same has been duly authorized. A User may

access a contract for authorization only if, at least one of the following

conditions hold true:

The User has authorization rights for that function

The User is mapped as an Authorizer to the initiator for that function

(FT etc.)


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The authorization limit assigned to the User is greater than the value

of the contract initiation amount.

The contract is with the status: Initiated or Semi-authorized

If the contract is under Dual Authorization mode, then after the first

authorization the status will be Semi-authorized and will change to

Authorized after the second authorization. In this case, the first

authorizer will not have access to the contract after he/she authorizes

the same i.e. the two authorizers have to be distinct.

An Authorizer may Reject a contract, but cannot modify or delete it. A

User can reject a contract only if, at least one of the following

conditions hold true:

The contract is with the status: Initiated

The contract is with the status: Semi-authorized

If the contract is to be rejected, the Authorizer may also input the

reason for rejection. In case of Dual Authorization, either of the

authorizers can reject the contract. On rejection, the status of the

contract will change to Rejected by Authorizer. A contract with

status RBA can only be modified/initiated repetitively by the Initiator.Once Authorized, the contract with status AUT is sent to the Host.

Sent to HostOnce all the necessary authorizations have been processed, the

contract is then forwarded to the Core Banking system. The contract

status is then changed to Sent to Host. The Corporate User may also

search for the contract using this option.

Accepted / Rejected by Host


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Most of the corporate transactions are handled in off-line mode.

Moreover, most of these transactions have to be approved by the

Bank before being executed. Hence, each contract may be accepted or

rejected by the Bank/host system at the discretion of the Bank. Ifaccepted and processed by the Bank, ZANACO @ receives this

confirmation i.e. the contract details with the host reference number

and charges, if applicable, and the status is marked as Accepted by

Host (ABH). No further processing is necessary in this case. On the

other hand if the Bank chooses to reject the contract, the contract

status is changed to Rejected by host (RBH). A contract with status

RBH can only be modified/initiated again by the Initiator.

FC@Customerguide

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