FBR-IFAbrochure2015_final

10th Annual Franchisee Satisfaction Awards

Franchise Business Review created the FBR50 Franchisee Satisfaction Awards to pay tribute to companies that are “doing it right”— putting their franchisees first and focusing on the things that matter most when it comes to the health of their systems.

This year’s recipients of our prestigious FBR50 award are the 200 elite franchise brands that made our 10th annual Top 200 Franchises list. They truly represent the best in franchising.

Congratulations to the winners!

The Most Meaningful Award in Franchising!www.FBR50.com

www.FBR50.com • Franchise Business ReviewFranchise Business Review • www.FBR50.com

“ Our experience with Franchise Business Review has been one of value — not only in driving interest in our brand, but in helping us provide better service to our existing owners.”

– Kathleen McKay, Franchise Development Manager,

Home Instead Senior Care

“ Franchise Business Review provides a terrific service as third-party validator of the strengths and weaknesses of any franchise program. We love their approach, which is statistically valid and reliable. At CertaPro, we need this type of feedback to continue to be a great franchisor!”

– Charlie Chase, President/CEO, CertaPro Painters

“ I highly recommend the FBR survey. You’ll have a shortcoming in your system if you’re afraid to ask franchisees what they think.”

– Don Fox, CEO, Firehouse Subs

“ We need to understand how our franchisees are feeling and we want to hold ourselves to a higher standard. With Franchise Business Review, we are able to benchmark Snap-on against our past performance and hundreds of other systems as well. With the use of rapid continuous improvement, Franchise Business Review helps us improve our system.”

– Barrie Young, President, Sales and Franchising, Snap-on Tools

Systems with 250 or more unitsSotheby’s International Realty

Weed Man

Visiting Angels


Cruise Planners

Precision Concrete Cutting

Budget Blinds

Palm Beach Tan

MaidPro

Wild Birds Unlimited

Proforma

Sandler Training

Heaven’s Best Carpet Cleaning

FastSigns

Better Homes and Gardens Real Estate

Our Town America

In Home Pet Services

CertaPro Painters

Christian Brothers Automotive

Two Men and a Truck

Truly Nolen of America

Fit4Mom

Rhea Lana’s

Hwy 55 Burgers

National Property Inspections

Sotheby’s International Realty

Weed Man

Visiting Angels


Cruise Planners

Budget Blinds

Wild Birds Unlimited

Proforma

Heaven’s Best Carpet Cleaning

FastSigns

CertaPro Painters

Fit4Mom

American Poolplayers Association

Checkers & Rally’s

Snap-on Tools

CruiseOne

Firehouse Subs

HouseMaster

The Goddard School

Sport Clips

HomeVestors of America

Synergy HomeCare

Pillar To Post

BrightStar Care

Penn Station

Window Genie

CarePatrol

Men In Kilts Window Cleaning

ShelfGenie

Mosquito Joe

Home Care Assistance

American Poolplayers Association

The Traveling Photo Booth

Sir Speedy

Amada Senior Care

TeamLogic IT

Checkers & Rally’s

Paul Mitchell School

Miracle Method Surface Refinishing

Aire-Master of America

Soccer Shots

Jan-Pro (master franchisors)

Ground Round

Snap-on Tools

Homewatch CareGivers

CruiseOne

Office Pride

The Exercise Coach

Firehouse Subs

HouseMaster

Mathnasium

Right at Home

Coldwell Banker

Wingstop

Kampgrounds of America/ KOA

Tropical Smoothie Cafe

Auntie Anne’s

Line-X

Molly Maid

Buildingstars

U.S. Lawns

Interim HealthCare

United Country Real Estate

Oxi Fresh Carpet Cleaning

Unishippers

Padgett Business Services

McAlister’s Deli

The HoneyBaked Ham Co.

Hungry Howie’s Pizza & Subs

Captain D’s

Yogurtland

Bruegger’s Bagels

PostNet

Charley’s Philly Steaks

Mr. Rooter Plumbing

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Franchise Business Review is an independent national market research firm focused on franchisee satisfaction and performance. To create our 2015 Top 200 Franchises list, we surveyed 28,500 franchisees representing over 350 franchise brands. Franchise systems with a minimum of 10 franchisees throughout North America are invited to participate in our survey at no cost. Surveys to determine the Top Franchises for 2016 are underway. Call 866-397-6680 to be included.2015 TOP FRANCHISES

Overall Top 50 — The Best of the Best

TM ABOUT OUR RESEARCH


Systems with 50 to 99 units Systems with under 50 unitsSystems with 100 to 249 unitsPalm Beach Tan

MaidPro

Sandler Training

Better Homes and Gardens Real Estate

Christian Brothers Automotive

Two Men and a Truck

Hwy 55 Burgers

National Property Inspections

Window Genie

CarePatrol

ShelfGenie

Mosquito Joe

Sir Speedy

Paul Mitchell School

Miracle Method Surface Refinishing

Aire-Master of America

Soccer Shots

Jan-Pro (master franchisors)

Homewatch CareGivers

Office Pride

FirstLight HomeCare

Just Between Friends

Pinch A Penny

Biggby Coffee

AdvantaClean

Truly Nolen of America

Rhea Lana’s

Home Care Assistance

TeamLogic IT

Sanford Rose Associates

LaRosa’s Pizzeria

Pinot’s Palette

Young Rembrandts

Amazing Athletes

Help-U-Sell

JumpBunch

Preferred Care at Home

Qualicare Family Homecare

Sit Means Sit

Family Fare

YESCO

360clean

The Glass Guru

Big Frog Custom T-Shirts

TGA Premier Golf & Tennis

Pro Image

Estrella Insurance

Twin Peaks

Jet-Black

Black Bear Diner

Precision Concrete Cutting

Our Town America

In Home Pet Services

Men In Kilts Window Cleaning

The Traveling Photo Booth

Amada Senior Care

Ground Round

The Exercise Coach

A All Animal Control

WOW 1 DAY PAINTING

Best In Class Education Centers

Anago Cleaning Systems (master franchisors)

Surface Specialists Systems

You’ve Got MAIDS

The Woodhouse Day Spas

Bottle & Bottega

American Prosperity Group

Leather Medic

Chicken Salad Chick

Payroll Vault

G.J. Gardner Homes

Taziki’s Mediterranean Cafe

Auto Appraisal Network

DreamMaker Bath & Kitchen

East Coast Wings & Grill

Murphy Business & Financial

Fitness Revolution

Expedia CruiseShipCenters

PIP Printing & Marketing Services

Linc Service Network

PropertyGuys.com

ActionCOACH

Learning Express

Baby Boot Camp

Paul Davis Emergency Services

The Little Gym

Tailored Living

Critter Control

Pop-A-Lock

Nothing Bundt Cakes

Paul Davis Restoration

Crunch Fitness

Orange Theory Fitness

GolfTEC

ASP – America’s Swimming Pool Company

Fazoli’s Restaurants

The Maids

Color Me Mine

J.D. Byrider Systems

Value Place

InXpress

THE TUTORING CENTER

CompuChild

Happy and Healthy Products

Toppers Pizza

Go Mini’s

College Hunks Hauling Junk

Precision Door Service

Nurse Next Door

Sky Zone

The Learning Experience

Boulder Designs

Showhomes Home Staging

FPC National

Caring Senior Service

Fuzzy’s Taco Shop

NYS Collection Eyewear

The Grout Doctor

Zoup!

Engineering For Kids

Natural Awakenings

Bin There Dump That

The @WORK Group

Repicci’s Italian Ice

Snip-Its

SuperSlow Zone

Realty ONE Group

Mosquito Shield

Planet Sub

Welcomemat Services

Kid’s Closet Connection

Viamark Advertising

FRSTeam

You Move Me

Deli Delicious

Billy Sims Barbecue

Closets By Design

Honest-1 Auto Care

Dick’s Wings & Grill

Chopped Leaf

APEX Fun Run

KidsPark

Zinga! Frozen Yogurt

ATAX Franchise

Ascend Hotel Collection

Harcourts USA

Barberitos

CareBuilders at Home

Above Grade Level

Your Pie

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2015 TOP FRANCHISES

TM

“ We’ve used every franchise portal known to man and by far the most qualified and serious leads come from Franchise Business Review.”

– Matt Haney, VP Franchise Development, Precision Concrete Cutting (contact rate for FBR leads: 75%)

FASTSIGNS first franchised center in 1987.

FASTSIGNS launched its “More than fast. More than signs.” brand positioning and its CEO Catherine Monson, appeared on CBS’s Undercover Boss in 2012. Gary Salomon and Bob Schanbaum founded FASTSIGNS in 1985, opening the first center in Dallas, Texas.

Then & Now: In 2006, FASTSIGNS had 500 centers. It anticipates having 600 in 2015.

HomeVestors’ mascot Ug, who was created in 2004, poses from left to right with HomeVestors’ Co-Presidents, David Hicks and Ken Channell.

HomeVestors, which is also known as We Buy Ugly Houses, began franchising in 1996. Since then, its franchisees have purchased over 60,000 homes nationwide.

Then & Now: In 2009, HomeVestors had 197 franchisees and $9.5 million in gross revenue. It anticipates having 700 franchisees and $50 million in gross revenue in 2015.

Miracle Method’s annual franchise meeting in 2001.

Miracle Method, which is headquartered in Colorado Springs, started in 1979. It has enjoyed a 70% increase of sales in North America over the past five years.

Then & Now: Miracle Method had 84 franchises and Gross Sales of $21.3 million in 2006. In 2015, it expects to have 150 franchises and gross sales of $50 million.

JumpBunch’s first franchisees in 2002.

JumpBunch sold its first franchise in 2002 and had 10 by 2004. Today 20,000 children are enrolled in its programs domestically and 30,000 internationally.

Then & Now: In 2006 JumpBunch had 24 units and a gross revenue of $950,000. In 2015, it projects having 70 franchises and a gross revenue in excess of $4 million.

ActionCOACH won a Silver Stevie award in 2012.

ActionCOACH founded its Coaching for a Cause global program, which is a pro-bono coaching program that helps non-profits and charities to increase their top-level goals and better manage their funds in 2009. It won a Silver Stevie award in the category of Company of the Year—Business Services at the 2012 American Business Awards.

FASTSIGNS HomeVestors Miracle Method JumpBunch ActionCOACH

10 Franchises Honored for Being on FBR’s Top 200 Franchises List for 10 Consecutive Years

2015 is a perfect 10 in many ways. It marks Franchise Business Review’s 10th year in business and 10 franchises making our Top 200 Franchises list for 10 years in a row. Their consistent placement is proof that their franchisees are among the most satisfied in the nation.

To acknowledge the achievement of these exceptional franchises, we are happy to announce the launch of our inaugural Franchise Business Review (FBR) Hall of Fame. Its members will henceforth be known as FBR Hall of Famers.

We thought it would be fun to highlight how our Hall of Famers have changed over the years, so asked each to provide us with a historic photo and share achievements they are particularly proud of. We compiled the information below.

It is clear that satisfied franchisees help franchise systems thrive. We look forward to seeing which franchises will make our FBR Hall of Fame next year.

HALL OF FAME10 Franchises Enter Our Inaugural Hall of Fame

The uniform Pop-A-Lock’s franchisees wore in 1995.

Pop-A-Lock was founded by former law enforcement officers in Lafayette, Louisiana in 1991. Since it launched its PALSavesKids™, a free community service program, it has rescued over 300,000 children from locked cars.

Then & Now: In 2006 Pop-A-Lock had 1,100 communities and $44 million in gross revenue. It projects having 8,500 communities and $75 million in gross revenue, in 2015.

Jim Carpenter, Founder and CEO of Wild Birds Unlimited, in front of his first store in Broad Ripple, IN in 1981.

Wild Birds Unlimited enjoys innovating. It holds patents for the Classic Hopper Feeder (patent D329723) and Advanced Pole System (patent 6386142).

Then & Now: In 2006 Wild Birds Unlimited had 302 franchises and $105 million in gross revenue. It anticipates having over $145 million in gross revenue in 2015.

Our Town America’s 1983 welcome package.

Our Town America was recognized for its excellence in the use of technology by the Mailing and Fulfillment Service Association. It received first place for its Variable Data Printing Solution in the Fulfillment Ingenuity Award category.

Then & Now: In 2006, Our Town America’s gross revenue was $6 million and it had 23 units. It anticipates having 70 units and $7 million in gross revenue in 2015.

Heaven’s Best’s old branding pops in this 1995 photo.

Heaven’s Best launched a unique “dry in one hour” carpet and upholstery cleaning technique when it opened its doors in 1983. There are currently over 2,500 cities where a Heaven’s Best operator can be found working.

Then & Now: In 2006 Heaven’s Best had 939 franchises at the beginning of the year and 1,118 by the end of the year. It projects having 1,450 franchises by the end of 2015.

Two Men and a Truck Pop-A-Lock Wild Birds Unlimited Our Town America Heaven’s Best

Two Men and a Truck’s first truck in 1979.

Two Men and a Truck started in the early 1980s as a way for two brothers to make extra money while in high school. It made its five millionth move in June 2014.

Then & Now: In 2006 Two Men and a Truck had 156 franchises and gross revenue of $193 million. It anticipates having 280 franchises and $414 million in gross revenue in 2015.

Our Hall of Famers clearly show that satisfied franchisees help franchise systems thrive.


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