FBM | Florida Building Maintenance
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Effective Quality Control Systems and Communication
Proud Members 1-800-660-0993 www.flbuildingmaintenance.com
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Our Customer Service is Built on 3 Values:
• Quality
• Reassurance
• Communication
We accomplish this level of service with our quality control software.
The Experience
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Customer Service Department
Our highly trained Customer Support Team is available 12 hours a day between 8:00 am to 8:00 pm EST.
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Is Your Current Cleaning Contract Just Words on Paper?
• How do you know your building is clean?
• How do you know that the services in your contract are being done?
• How do you know if you’re getting real value for the price you’re paying?
• You can only know with proof.
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Our Software Implementation
• Our customers receive a username and password
• Click on a desktop icon linking to the website login
• Easily submit and review information
• All data is secure
Get Started
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We inspect those services to make sure they are performed to above industry standards.
Quality Inspections
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Checkpoints Inspection results are available for review that are set with bench marks, expectations attached with pictures.
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Job Scheduling
All work is scheduled based on the areas and frequencies specified in the contract.
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Job Scheduling
Each task is assigned a work ticket that is closed “live” once completed using Smartphone or tablet
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Detailed job schedules ensure that all services are completed as promised.
Job Scheduling
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Submit work request to notify us of any concerns, or request additional services.
Communication
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Communication Once submitted, all responsible personnel are notified. If the request does not receive a prompt response, management is informed.
BMOA Client Notification Dane Laverty from Boyer Company has SUBMITTED the following NEW work order: Client: Boyer Company Service Location: Boyer Company Offices Subject: No Toilet Paper Message : Date: February 26, 2012 09:23 AM Hi. There is no toilet paper in the men’s restroom on the 1st floor. Please choose one of the actions below: Reply View
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BMOA Client Notification Dane Laverty from Boyer Company has SUBMITTED the following NEW work order: Client: Boyer Company Service Location: Boyer Company Offices Subject: No Toilet Paper Message : Date: February 26, 2012 09:23 AM Hi. There is no toilet paper in the men’s restroom on the 1st floor. Please choose one of the actions below: Reply View
We respond to your message and close out the work tickets
once the work is completed.
Communication
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Our Customer Service department will follow up with your
satisfaction of the corrections.
Communication
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Performance reports help us increase accountability and improve internal training.
Communication Reports
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Communication Reports
View average inspection scores to know
that you are getting real value for the price.
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With Effective Quality Control you KNOW!
• Services are completed as contracted
• Your messages are documented and responded to quickly
• You receive customer service that exceeds your expectations