FBI 9-11 Interviews Conducted Sept 2001 - 2 of 8

8/3/2019 FBI 9-11 Interviews Conducted Sept 2001 - 2 of 8

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.13 6FEDERAL BUREAU OF INVESTIGATION _ 137$

.VDate of transcriptionO 9 1&6/2 O O1

CRAIG MARQUISMARQuIsy,| I |Iemployed as

System OperationControl, AMERICAN_AIRLINE$AA!, 4601Highway 350,"Fort Worth, Texas 76l55,> 817!9677lO0, was interviewed at his place ofemploymentl After being advised of the identities of the interviewingagents and the purpose of the interview, MARQUIS provided the followinginformation: ' - I '

' OnSeptember ll, 2001, at approximately 7:25 a.m. Central

Standard Time, MARQUIS received a telephone call fromthe number 3flight attendant on board Flight ll, identified by the crew manifest asB.A, ONG {ONG!, AA employee number 131804. This telephone callwas''"ved by NIDIAGONZALES, 1

Efij;i;ij:;fjiran AAsupervisorattheRaleigh ReservaCenteort aro ina. The callwas transferred to central dispatch in Fort

Worth, Texas, because therewas adisturbance on board and the flightcrew was not ableto contact the cockpit. ONG wanted central dispatchto contact the cockpit. MARQUIS first confirmed thatONG was an AAflight attendant. ' .' '

, Duringthis telephone call,ONG reported thatthere was apassenger onboard who was armedwith aknife. vThispassenger was

seated in 103 and was identified as TQM ELSUQANI phonetic!. whenMARQUIS first heard this, he thought that the knife might have been aSwiss army knife of some sort because it was not that uncommon forpassengers to have these. ONG then informed MARQUIS that the passengerin seat 9B, DAVID LEWIN, had been fatally stabbed and that the number1flight attendant, K.A. MARTIN MARTIN!, AA-employee number307280, hadbeen stabbed as well. MARTIN was in bad shape and was currently on ioxygen. Besides these two individuals, the number 5 flight attendant,"B. ARESTEGUI, AA employee number 167762, had been superficially woundedby the passenger with the knife. y .

i Inaddition to these injuries, there were twomen trying to 1gain accessto the cockpit, and by this time, all passengers had beenremoved from first class. After the men gained access to the cockpit,

QNG couldhear loud arguingfrom the cockpit area.- ONG also mentionedthat there was something in the air that made it hard to breath. This

_- ALL intensities zantiimrr g

EEREIN Ia Unrlissirrrn'- _V csits Ul2~EDB? at amass iJt:ait;tas;tnw

mwemmwm O9/ll/2001 at Fort Worth, Texas, 1

FM# 265ANY280350302' ' ."Dm=Mwmd O9/16/2UUl e

by SAI |AWG=aw@ISSA|:| VRE 61153dgegzseglfgatains neitherrecommendations norconclusions ofthe FBLIt isthe propertyof theFBI andis lovane 4

f _WAWW |7%[75 g - Qnn Qntaii _-- WW


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Contmuauon ofFD-302of ,Craig Marquis _____~Z ,On 09111,/_2001 ,_,Pag=_ 2

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telephone conversation lasted from approximately 7:25 a.m. until 0approximately 7:49 a.m.. g - . ' 7

I " There was.no doctor on board Flight ll to help-the injured;pas aresult, MARQUIS wanted the aircraft to land at the next available

airport. Because of the medical emergencies and the violence, MARQUISintended for.medical personnel and law enforcement to meet the aircraftas soon as it landed. MARQUIS had the flight tagged as aconfirmed yhijacking and contacted air traffic control ATC! regarding the -

situation. MARQUIS informed the Iof what washappening with Flight lland instructed her to contact the crewimmediately and to perform a rangeanalysis giventhe amount of fuel onthe aircraft. ATC reportedly heard arguing over the microphone, -hearing astatement to the effect of "either turn hack or we'llkill

you."The pilot apparently keyed the microphone at some point duringthese events thereby allowing ATC to hear part of what was happening.It was thought that these transmissions were recorded by ATC,in thiscase Boston ATC. During the time in which the telephone conversationoccurred, the aircraft flewerratically and was descending in altitude.The transponder was turned off, but ATC was handling thisflight as aconfirmed hijacking and was attempting to track it. 4

hung uthe tele hone, MARQUIS received acall

frmm[:::::fffE:ifiif:ffi anAAI|at John F.KennedyInternational Airport in New York, New York. ||reported smokecoming from the World Trade Center and asked what was happening. Basedupon his conversation with: MARQUIS figuredthe impact of Flightllwas close to 7:49 a.m., corresponding to the end of the telephone -call from ONG. [::::::]called again at approximately 8:10 a.m- and stated that the NEW YORK PORT AUTHORITY confirmed that both towers ofthe World Trade Center were on fireand that an AA aircraft wasinvolved. '' *I " I

' Although unsure, MARQUIS thought that his telephoneconversation with ONG,was recorded. He would ascertain whether the

conversation was recorded and would notify the FEDERAL BUREAU OFINVESTIGATION regarding this.The number 9 flight attendant, M.SWEENEY, AA employee number 129043, telephoned the AA Flight ServicesDepartment in Boston, Massachusetts. _ - a-' _

Regarding the hijacking of Flight 77, the aircraft hadcrashed before AA really knew that anything was happening on board.W AAwas concentrating on Flight ll and did not realize the peril on Flight77 until it was too,late. - -

- . ~

REQ #35*13Y 000000135-


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Continuation ofFD-302of Cra ig Ma rgui s N,on.Q 9 /1 1_L2_OQlm ,Pagc Z____&

AMARQUIS provided ecopy of his notes and _a crew manifest ferFlight ll, with notes on the manifest. SeeFD-A340 envelope for these

4.documents. e ,e "V - V,

REQ- #35-13 '00000013-e 1


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ORev.08-28-Z000! ' , , '

' ' FEDERAL BUREAU OF INVESTIGATION

Precedence: ROUTINE b7c Date: 09/17/2001

To:' Counterterrorismv 0 Attn: Radical Fundamentalist Unit- _ _ '0 , UBLU = A

NewvYork

From: Pittsburgh -Squad 4/Jo

V _ Contact: I I

Approved By:I IDrafted By=S=c1: A

Case ID #: 265D-NY'v28035GPG

Title: PENT BOM/TWIN TOWERSMAJOR CASE 152

' OO: NEW YORK .0 '. ~', _ V

Synopsisa Toforward transcript oftelephone callbetween 911contact and United Flight 93 passenger. 0 0

Enclosures: Enclosed for New York are the original and onecopy ofan FD~302. ' , V l

Details: On O9/ll/2001, United Flight 93 passenger Edward Felt made

a call to911 from his cellularphone, stating thatthere was ahijacking in progress. The original tape recording ofthe cellulartelephone call hasbeen enteredinto evidence. Enclosed isatranscript ofthe call.- ' 7

QLL IEGPHATIUE CUHTAIHEE _

HEREIN IB'UNCLA5IFIED .

DATE El26~EUO?BY 50324AUEfBAUfCPBiYHH

REQ. #35-13*FML 60- l"*L/'7" 10 000000


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To: 0Counterterror;sm_ From: "PittsburghRe: 265DNY280350-PG; O9/l7/2001

VLEAD s!:

Set Lead 1; Adm!

COUNTERTERRORISM

AT WASHINGTON, DC

Read andclear. M0

Set Lead 2'A Adm!v

NEW YORK

'AT NEW YORK; NY

92

Read and clear.

0

2 ,

REQ #35"13 000000219


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FEDERAL BUREAU OFINVESTIGATION.

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.Daze oftranscription O Q/1 1 QO1

- Attached is a verbatim transcriptien of arecorded

ccnversation between 911 and a passenger zeporting a highjacking inprogress aboaxd United Flight 93 onSeptember ll, 2001.

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DAETE U1. ':?-E C! IIITEFT 6 4 .e1xJ.TC JBAIITIZP3 ,-"'X'I'i.

[Investigationon9 1/ 1lv/'20Q1 E! PitCsburgh, PA _

Fi!=# 265D-NY280350-302 Daze dictated9/ll/2001

by 5A|:|/@111 A ~ .

do$1g92!_czains neitherrecommendations norconclusionsoftheF-BL Ixis u:propertyoftheFBI andis loanedodsnbaaebc2 Or>_L,;_ 1 202 we


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Caller:

911:

Caller:

911:

Callei

911:

Caller

911:

Caller

911:

Caller

911:

Caller

911:

Caller

Q11:

Caller

911:

Caller

911:

911Call _ _ _,,_ ,On 9/ll/ZOO]. ,,Page, 2

"Highjacking in pro"

"Excuse me? Hey somebody's reporting a-" .

"Highjacking in Qrogress." 1

"Sir I'm losing you, where are you at?"

"United flight 93."

"Wait-a minute, wait, United-~night flight--United flight. United flight 93." _

"Bighjacking in progress!"

"Okay, where you atup? swhere are you atup?"

"I'm in the bathroom, United flight 93."

"Okay, where areyou at?"

"I don't know." '

"Where areyou at?" g

"I'donlt knowwhere the plane is."

"Where did you take off at?"

"Newark to San Francisco."

"Newark to San Francisco."

"United flight 93." V _

"I got it, okay stay on the phone with mesir."

"I'm trying to... UI! atthe bathroom. Idon't know what'sgoingon." . .

"Heysomebody get the FAA, Newatkto SanFrancisco and they got a highjacking inprogress. Okay, yeah.Dude, getsomebody

REQ. #35l3 000000221


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Continuation ofFD-302 of

Caller

911:

Caller:

911:

Caller

- 911:

Caller

911:

Caller

911:

Caller

911:

Caller

911:

Caller

911:

911Call 0 ,0n3/11/2QOl__Jm$ .1,

from the airport on the line.This is ahighjackinq in progress. Are you still theresir?" 1 4

"Yes I am."

VWhat's your name sir?"

"EDWARD FELT."

"EDWARD FELT? What's ynur phone number sir?"

"Seven, three, two 32!."

"Go ahead."

"Two, four, one 41!."

"Go ahead."

"Six, nine, seven, four 974!."

"How big of a planesir?"

"It's like a seven-fifty-seven 57!."

"This is a sevenfiftyseven 57!. Hey weneed.It's a sevenfifty-seven 57!. Sir,sir?" '

"Yes EN

II"Okay, how many peoples on the plane?

"It wasit was pretty empty, maybe UI!."

"Can you stillhear me sir, sir} sir can youstillhear me? It's over UI!. Theres a

plane...said the plane's going down. It'sover Mt. Pleasant Township somewhere. Sir?It's going down. You better make anannouncement on U1!. It's over Mt. Pleasantsomewhere. Hello?

Call terminated.!

REQ. #35-13 '000000222


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Date oftranscription O 9/ 2O /2 O O1

Iwas interviewed at the above address..After being advised of the identity of the interviewing agents and the

nature of the interview, he provided the following:

. |IMARIQN BRITTON, but,I I IBRITTON had dinner togetherfon.the night of 09/10/01 which is thelast time that:Isaw snrrron.

'_On themorning of O9/ll/O1, BRITTON took acar service from her

residence in Brooklyn, New York to Newark Airport_to depart at 8:00amon United Airlines flight #93 to San Francisco. BRITTON was travelingto San Francisco in relation to her employment with the United statesU.S.! Census Bureau, New York, New York.- BRITTON was traveling with

IMs. MARTINEZ, who was also an employee of the U.S. Census Bureau in NewYork and in charge of computers for that agency. BRITTON did not wantto go onthe trip, but didit asa favor to MARTINEZ. r

'At approximatelv 9:30am or.9:4Sam on O9/ll/O1, BRITTON calledI In substance ther 'was as follows:BRITTUN saidAer planewas hiiackeand

~k own he hone nu, erto ta ed tp mb I Itold her not to worry because they would proba51y just take her to some

other cou " I 'd thehijackers had cut two passengers -throats. that two planes had crashed into the World.Trade Center, and BRITTON responded that she knew. BRITTON said they

were turning and going to crash.- |:I thenheard a lot of screamingand then the phone went dead.I . _ n -

.IIIimmediately tried to call BRITTONback: aI:I butgot a messageto the effect that the phonewas not in service. Given the phone number BRITTONhad given him,[:::::::]assumed

I she had borrowed a cell phone from another passenger. BRITTON's_personalcell. hone number was 917! 842-2697. During the phoneconversation[:E:::::::::::] BRITTONdid_not mentionany identifyingI .information about the hljaCk8IS,h0w many there were, how they werearmed, where they currently were on the plane, who was currently flyingthe plane, where the plane's destination was, orwhat other passengers

_- _ air Inrnanirinn tnnrirwsn ' - ZEREII-1' I3TJIIICIASESIFIEIITI -

IJHTE E'lZ62ClU?'B1" 5B32?l 1T.TlI,.-BEE?!!IP'

lMw@Mwnw 09/17/2001 M Richmond Hill, New York _

n# 265A~NY280350302 I I oncnewa N/A

by V .I S|:|

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onthe plane werecurrently doing.BRITTON didnot tellI:|howshe knew about the two_planes crashing into the World Trade Center. "

|:|described BRITTON as:MARION BETTY BRITTON,awhitefemale, date ofbirth O4/28/year unknown, 5'6", 190pounds, with brownhair,greeneyes, pierced ears,upper dentures, diabetes, home address880 64th Street Apartment SK, Brooklyn, New York, home telephone number18! 680-7536, cellular telephone number 917! 8422597, who typicallywore adiamond ring on the ring finger ofher right hand and alarge,approximately one inch wide gold ring on the ring finger-of her left

hand, and never wore awatch., V*- p

M [::::::]has akey to BRITTON'sapartment andis going theretonight for the first time since the Crash. [:::::::].is going to 'BRITTON's apartmentto get her mail sohe can pay her bills. [::::::],intends to pay the rent on BRITTONs apartment for the next six orseven months, and intends to eav her personal effects inthe .apartment duringthat time.[%::ji:]stated thathe willcooperatethe FBI needs toobtain any ofBRITTON's personal effects for - _identification purposes. .

. _

#35-13 000000227


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Date ofltanscripiicmtQ 9 /'2 3 /2 O O 1

? IMARKKENDALL BINGHAMwas~interviewiISI'1 l.lI'l1'1g

interview was| After bein lt tA pg .iadvised of ntity of the interviewing agent and the nature of_the

tinterview, furnished the following information:

| IMARK KENDALL BINGHAM,age 31, wh

'On Tuesday, September ll, 2001, BINGHAM called[:::::::::::::]L |At approximately 6;35 a.m. PacificStandard Time PST!, 9:55 a.m. Eastern Da li htTime EST!, the-

- telephone rang severaltimes before| la familyfriend who' waswatching thechildren, answeredthe phone.W en [answere

the phone, there was something wrong with the phone ~lD, soshe hungup the phone. At an roximately 6:44 a.m. PST 9:44 a;m. EDT! the 'phone rang again. answered the phone and the caller was MARK92 ~BINGHAM.BINGHAM thaythe neededtospeak to

= .K:::::::]and that it was anemergency; _i1[::::::]ran downthe hallto edroom and

knocked onthe door | was told that there was anemergency telephone call for her proceeded downthe hallto the telehone When she nswer ler was BINGHAM.p . . aLH*Eh_h6EETJcalBINGHAM saidE::::;:::;::g:::]"thisisMA K 'wnt to tellyouI'm onaplanean its einghijacked." i:::%:i%ii::%gotapieof paper and asked B ' teight he was on. lBIN HAM replied,

"United Flight93."1told BINGHAM tostay onthe telepand that she was going to get] I vi

i proceeded down thehall, she was met[:::::::::].| had heard thetelephone ringandexited her_

bedroom.|MARK, was onthe*y , AL LII1IFRIAE."I U36 CUEITAIIIZED ~

_ _ ' PZEPEIIIII5 UIfiLI&5IFIEl92r [email protected]~ze>2nu? BY eaase aU:;aam;cPB;ttm

_hwmmWnM O9/l7/2001 MChampion, PA l

,h# 265A~NY280350-302 Ihmdmmmd O9/21/2001 .

by sA| fcin , . ~ t

Rganis dggnjzrltioglains neitherrecommendations norconclusions ofthe FBLIt isthe propmyof theFBIandis l0anBtbfbl6 8

X yx we 'z92>2o>. iy

was a passenger on United Flight 3 on Tuesday, September ll, 2001.


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I was interviewed viathe~.After eing advised of the identity of the

interviewing agent_and the nature of the interview, BRADSHAW providedthe following information: T . _ L

BRADSHAW's wife, SANDRA BRADSHAW, was a flight attendant onUNITED AIRLINES, flight 93, traveling from Newark to San Francisco,working first class passengers. SANDRA called BRADSHAWalittle before10:00 a-mi while on the flight and asked BRADSHAW if he had seen what

happened today. BRADSHAW told SANDRA thattwo planes had crashed intothe World Trade Center in NewYork-City. SANDRA then told BRADSHAWthat her plane had been hijacked. Shecontinued to statethat the 'plane had beenhijacked by three men with dark skin, and SANDRA stated"They almost looked Islamic." One of the hijackers was seated infirstclass and SANDRA actually looked at him, this hijacker was "a littleshort guy."-The other hijackers were seated in the back of the plane.

. SANDRA only saw the hijackers carrying knives as weapons. All three ofthe hijackers put red headbands on their heads as they were hijacking-the plane. Additionally, SANDRA did not know the location of the planebut she thought that the plane might be around the MiSSiSSippi Riverbecause they had just passed over ariver.l

t SANDRA stated the hijackers went up to the front of theplane

and all passengers and flight attendants were in the rear of the plane.SANDRA told BRADSHAW that she counted about 27 people inthe back of .the plane with her. The pilots were not in the back of the plane.

A 'SANDRA did not say anything about what the hijackers said northe language spoken duringthe hijacking.; Further, SANDRA did not sayif the hijackers went into the cockpit of the plane or not.

pSANDRA was permitted to use the phone and speakfreely,therefore, BRADSHAW opined thatthe hijackers were not closely watching

3 the passengers. Additionally, SANDRA told BRADSHAW that the passengerswere getting hot water out of the galley and were goingto rush thehijackers. F" p

- pAt the endof the telephone call, SANDRA told BRADSHAW thateveryone was running upto first classand she hung up the telephone._

" I . . AL L.ZIIIFEIPI-L9;TI ONCU1-ITTLIETED vlIEEREZN I5 U.t'l?CLA55IF.'[ED~ .

ilil-252l3f.'I': BYETJZEEQ AUCfEiT.EU

mwmmmnw O9/ll/O1 AChicago, Illinois telephonically!

File? 2,65ANY280350: 2ssA'-ws2.22a11.- no-zsosn-no-1349101 Dew dicmed O9/ll/Ol

by SA! i /mwm ' -

4R'g'docu#92925c3sll'92sneither recommcndalionsnor conclusionsof theFBI. Itis theproperty ofme FBIand isloaned

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Precedence: IMMEDIATE Date: 04/O1/20Q%%hr/C

T0: ATLANTA

'From: ATLANTA

Approved By: MSH

med BY": ACase ID #1 265ANY-2BO35OAT PENDING!

Title: PENTTBOMB; '

MAJOR CASE 182

Synopsis: ICE #: AT1348

Details: O 4-INFORMATION CONTROL FORM A

Control Number: ATl348 _

Priority: IMMEDIATE Classification: UNCLASSIFIED

Method of Contact: Telephone/Radio

Source. [:::::::::] FNU! Mmrmwmmmnmrwwmnwn_' INI5 []1Il:]_92LE;E1]:E]:E

, _ ;BATE n125-2&0? BY 5032a AUEXBAHIEPBEYHHAfflllatlonz

N Information Received Date: 09/13/2001 Time: 8:25 AM

Component/Agency: I&I/FBI '

Event: CLAIMED TOHAVECALLEDms: FBIHOTLINE LAST EVENING TOREPORT A CELL PHONE CALL RECEIVED

FROMMARK LNU,_A PASSENGER ONFLIGHT 93. SHE SAID SHE HAD~FORGOTTEN INFORMATION LAST NIGHT AND WISHED TOUPDATE HER

REPORT. MARK CALLED BY MISTAKE. HE WAS

ATTEIMPTING T0jcALL vBR,ONCE s1-11REALIZWHAT WAS HAPPENING, SHE ATTEMPTED TOKEEP HIM ow THE; LINE.

REQ. #35-13[mi .A, awn ooooo_o3s_2_3, , O .


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MARK TOLD HER ONE OF THE FOUR HIJACKERS WAS APILOT. ASHE

MADE HIS WAY TO THE FRONT OF THE PLANE, HE RAISED HIS RIGHT

ARM AND SAID, HAIL, HAIL HUSSEIN WILL REIGN. A FEMALE

PASSENGER WHOWAS VERYDISTRAUGHT MADEANEGATIVE RESPONSETO THIS. ASECOND HIJACKER LOST HIS TEMPER AND CUT THE -

WOMAN'S ARMFROM SHOULDERTO ELBOW. AMALE PASSENGER

,ATTE.MPTE.0 TO TOURNIQUET THE wouun, BUT TI-IEsscoms HIJACKERPUSHED THE INJUREDWOMAN INTO THE! SEAT AND PLACEDAKNIFETOHER THROAT. TI-{E FIRST HIJACKER REPEATED HIS 'GE1STURE&AND THENPROCEEDEDToTI-IE2 COCKPIT. MARKTOLD|:|:|THAT ms AND TWOOTHERPASSENGERS WEREPLANNINGToSTORM THE COCKPIT nooa AND TAKE OVER THE PLANE. THE

I ORIGINAL TARGET FOR THIS PLANE WAS THE CAPITOL BUILDING,

A ACCORDINGT|:l

Event Date: O9/ll/2001 Time:

References:

Categoriee: 800 NUMBER' FAXED TO SIOC

Event Reviewed By: MSH

Lead Required?: NO

, "O0

v

REQ. #35-13 000000353


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Date oftranscription O 4/29 /2 0 O 2

Li WEI?inteifviewed attier alarmof emo.lo;z|J_sareceptionist

| V|After being advised of the identity ofthe interviewer and the nature of the interview, |:provided thefollowing information:

|IWALESKA MARTINEZ, female5 5 Hispanic, date of birth October 1 1963, who was one otne victims on

United Airlines Flight #93. MARTINEZ for

seven !years andhave ISl;dat since1998. 1On September 11, 2001,at approximately 06: 15 AM, MARTINEZ

was seen off at he; rggidegg | VI 92 92 92 92 MARTINEZ was en+route

via taxi-cab to Newark International Airport, to fly toSan Francisco-on business for her employer, the United States Census Bureau.

[:::::::::]the Path Train to go to work fromJerseyCity,NJ,to the W de Center Path Station in lower Manhattan. On Septemberll, 2001ifii:f;jlefther residenceat approximately08:30 AMusedPath Train oanhattan but due tothe attack the train was rerouted

to Grand Central Station.[:::::]used the NYC Subway Systemto go todowntown Manhattan. The subway stopped enroute todowntown Manhattan,and due to the attack did not move and at approximatel 12:00 PM]:1 andthe otherpassengers wereescre' e '.[%::::]returnedtoher residenceand wasinformed by:fff:fff:f?f:fffiTthatUnitedAirlines Flight #-93 had been hijacked and crashed.

L;::;:]was informedthat aGTE Airfonecall fromUnited QAirlines ig t# 93 was placed to the Dra e M eoup telephone number 212-509-3400 at09:45AMfor 138 seconds] stated thatshe wasnotin the offi hat time and she received no message that MARTINEZhad called.Ti:i;:jbelievesthat dueto thefact thatthe DrateGrois located in cose proximity to the WTC, the switchboard at Dratel was

receiving numerous calls from family and friends of employees. Due tothe large volume of calls, callers were placed on holdand it is

ALL.IMFORHATIUEEUHTAENED

nmerrn 1a.untLisIF1ra .' a ' airs oi-2a~ann? or 5:334 iutysawstrayrnn

mwnmmmon O4/25/2002 MWashington, D.C. telephonically!

File #265A-_Ny_.23Q35Q Dale dicmied

i, |IFBI/NYPD JTTF _V

Rs; iio15Lc1r5:ins592:imerrecomniendations norconclusions ofthe FBI.it isthe propertyof iheFBI andis ioanedavglag581 iii r *


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possible that MARTINEZ wasplacedwon hold and was not able to "leave amessage. |:|further stated that she did not receive hascall onheranswering machines at herresidence nor onher personal cell phone on

I September ll, 2001, from MARTINEZ. I .

t MARTINEZ hadtwo cell phones; one for -

personal use using telephone carrierSprint and one fromher employer using telephone carrierVerizon.

REQ. #35-13 OQOOOGBSQ.x _ "''


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p - Date of transcription 0 6/ 1 12 U U2

I Iverizon Airfone CustomerService .Representativej |

I _Iwas interviewed at her lace ofem 10ent 2809Butterfield Road,C>ak Brook,Illinois.,[:fE:fE::::::::] ,Afterb 'nla v'sedof theagent's idenature ofthe interview,ii:%::%:jprovidedthe followinginformatio

' As a_part of her normalduties,[:::::::]answered aphone callat approximately 8:40 a.m. Central time, September ll, 2001. Jhercomputer screen indicated that his cll originated aboard aflight

operated byUnited Airlines.[:f::::;Tand hercoworkers wawarofthe commercial aircraft impacts at t eworld Trade Center. She greetedthe caller who in turn identified himself asTODD BEAMER. BEAMER yadvised that his flight was being hijacked; He saw two people with nknives and stated further that "we think wesaw someone entering thecockpit." concluded that this person was in addition to thetwo peoplewith knives. ' g

. BEAMER remained ver calm and courteous whileconveying this

information, Furthermore,E:E:::]recalls anabsence ofthe usuallbackground sounds created by the activity and conversations of otherpassengers. Because of his professional demeanor, EAMERif he was a pilot to which he responded in the negative. .asked

him tohold while she conferred with her supervisor.supervisor, was in the room at the time, -proceeded

to advisel Iof the hiiacking report while keeping BEAMER onhold ||to obtain/confirm the caller's4identity as well as theflight number, origin and destination in orderto provide itto law enforcementofficials. [i::::::]estimates this

hold period to be less than two minutes. . g

|:returned to BEAMER withthe directedqueries. _ BEAMrestated his identity and as|:recalls,. advised that he was paboard United flight 99 originating in Newark and landing in SanF Aft r 'd' the eted 'nf r ti nBEAMER' k dfV rancisco. - e provi ing requ si- oma o, . as e ihe could be connected with his wife, or if that was not possible, if amessage could be passed to his wife ' ' . nved her. In

order to pass the information needed aced thecallon hold foraperiodless thanthirty seconds.icontinuedl A iiiInronniriun rnnrirnrn

l'iHl3..LiLiIilblILii&i':i.'3li"l-Elli! '

_ _ '11|YI'E Bl-Z621G'T- BY6Ei321 ZETJC/BEE,:'CPBFHIE

Invsstigalionnn O6/O5/2002 at Oak Brook, Illinois i -

Rk# 26SANY280350-302 y ihwdwmm p06/ll/2002 i

by~ SA ' ' i_.

doc#r_T3ins neitherrecommendations noreunclusionsofthe FBI. -Il isthcjpifopcny ofthe FBIand isloaned O

i , n4"92 A192".I. I _ ~


19/78

l

FD~302a Rcv.no-6-95!

" biz; VA

mo V

265A-NY280350302

Continuation 0fFD-302of _ _, W,On0 UQ2 _,Page______0

conversing withBEAMER fora shortperiod, afterwhich, Irelieved her on the call. An interview of| [is ocumente in265ANY~280350OUT, serial 3255. f _

,; [:;;:::]recalls thetotal periodof timeshespenteitherspeaking wit BEAMER or confe_rring with too be less than ten

minutes. She estimates placing BEAMER on hold three times during herperiod on the call, once for less than two minutes and twicefor lessthan thirty seconds. She doesnot recall any description from BEAMER

regarding the clothing or ethnicity of the hijackers during theirexchanges. .' t 07

Of further note, a print of the computer screen containingadministrative information regarding the call was made when the callwas disconnected. This information was to be passed to the engineeringdepartment inorder to determine-where the call was made on the

~aircraft.i ' i _ '

.REQ- #35-13d, i000000371


20/78L_

I=

Rev.os-23-2000!

RE

1 FWElJIEF1l92L;I3lJFiEUllJ IFlIl92E511IT1 JPI

Precedence:."IMMEDIATE

To:-CounterterrorismBoston

Washington Field

From: DallasDT

t Date: 09/ll/2001

ib 'll!? C

Contact: SA! I -

APPIM-d BYE|:|, .

Drafted By: :db, . _

Case ID #: 265DHQl34810l ;

2650-we-222811265DNY280350v

Title: PENTBOMB

Synopsis: Communication to advise recipients of telephoneconversation that took place between Flight Attendant Amy Sweeny,American Airlines Flight #11, and Flight Services Manager MichaelWoodward during hijacking of American Airlines Flight #11. g .

Details: For information of Boston, Dallas received information fromAmerican Airlines Security Personnel which indicates that a telephoneconversation took place during the hijacking and subsequent crash_of

American Airlines Flight #11. Parties to this conversation wereFlight Attendant Amy Sweeny on board Flight #11! and Base Manager _Michael Woodward at Logan Airport!. The conversation went generallyas follows: V 4 -

.Sweeny: "The planenumber 5 from business class

Classhave both been stabbed.

business class-passenger and

has been hijacked...flight attendantand flight attendant number lfrom first..a hijacker also cut the throat of ahe appears to-be dead...the hijackers

ifour total! were all of middle eastern descent...three were sittingin business class,..one spoke English very well." Sweeny thenprovided seat numbers 9B, lOC, 9G, and 9E as those being used by thefour hijackers.

The conversation continued wherein Sweeny advised that thehijackers had just gained access to the.cockpit. Sweeny thentold_Woodward that the plane suddenly changed direction and began todescend rapidly. At that point, Sweeny tried to contact the cockpitbut did not get aresponse.

J

#35~1a 1 -

of nims M

Woodward then asked Sweeny if she knew

ALL IHFUREATZDH'CHTAIHEE_ VHhiullhhhifi - ~'

DhTE 0l352DD? BY E3Ed UCfEhHfC?EfYHM

A 0000003801is-;r.'a


21/78

92 ..

To: Counterterrorism From: Dallas b7CBe: 265DHQl348l0l, O9/ll/2001

their location. Sweeny advised, 91 see water and buildings...Oh myGod, Oh my God... end of conversation!." _

'American Airlines Security advised that Michael Woodward

LEAD S!:

Set Lead 1:

gQsToN'

--AT BOSION_C "_~Contact American Airlines Fli ht Services Manager MichaelWcodward attelephone number[::::::::::::]"toobtain detailsof hisconversation with Flight Attendant Amy Sweeny. e . _

lSet Lead 2: Adm! : A.

COUNTERTERRORISM Y

AT WASHINGTON, DC

Read and Clear.

'Set Lead 3: Adm!

t WASHINGTON FIELD

AT WASHINGTON

Read and Clear.

Set Lead 4: Adm!

NEW YORK V

AT NEW YORK

Read and Clear.

00 92

2

92

REQ. #35l3 000000381


22/78

FD~302 Rev.10-6-L95! I

. _ i-1- [y

gFEDERALBUREAU INVESTIGATIOND Z

~V . rvc

Dateoftranscription O 9/12 /2 O O 1

~i L Flight Services, AmericanAirlinesAA!, AA Flight Academy, Systems Operations Center, 4601 Hwy 360, Fort.

V Worth, Texas 76155, after being apprized ofthe identity of the interviewing agent, provided the following information: t-

_ AOn 09/11/2oo1,[::::::::]conductedaflight service systemconference call.During the callMICHAEL WOODWARD, AAFlight-ServicesManager, Boston, toldher that he received a telephone call from AA _flight ll. .The.caller was flight attendant AMY SWEENY. According toWOODWARD, SWEENYs call came from eithera cell.telephone oran airphone onthe aircraft. i

_The callfrom swrsny was initially received bysvr NUNEZ,manager onduty at AA Boston; NUNEZ became very distraught earlyinthe conversation; WOODWARDtookover the call from NUNEZ;f

- SWEENY toldWOQDWARD that the flight had been hijacked andthe number one flight attendant had been stabbed. The number one

r flight attendant was in the first classsection ofthe aircraft. The- number five flight attendant had alsobeen stabbed in the businessclasssection ofthe aircraft. According to SWEENY, the number fiveattendant's injury was not life threatening. SWEENY also relayed thatone hijacker cut the throat ofa passenger inbusiness class. Thatpassenger was believed tohave.died as aresult ofhis wound.

SWEENY believed there were three hijackers in the business g4 classsection ofthe aircraft. All three hijackers were ofMiddle

Eastern decent. -At least one ofthe hijackers spoke English very well.The hijackers occupied seats number 9B, 9E, 9G, and 10C. g-

K SWEENY described the atmosphere in the aircraft as calm whilethe hijacking was carried out.At one point, the hijackers gained 'access tothe cockpit ofthe aircraft. SWEENY further relayed toWOODWARD that after the hijackers entered the cockpit, the planechanged direction and'began-to descend rapidly. During the descentphase, SWEENY attempted tocontact the cockpit; she did not get aresponse. _ " '

iALL INFDRHATIQH tmntirrrn

nsrrm IS umtiissrrirn -l

hire 01-zs~2nn? at susea iUt;siw;tss;rir s

Invwigalivn on O9/ll/2001 at BURT WORHT,TEXAS i "r'-4265DNY~28O35O.

F515 265DHQ-1348101, 265D-WE-222811 _Dam dictated O9/12/"ZUO1

hr SSA:r i.

REQ1i_s d1#g15n11@lains neitherrecommendations norconclusions ofthe FBI.1! isthe propertyofthe FBI andis Iounegtg!org 8. if ~:4? 5 ' r. _ _ _.

L gggggV ens y._{g .


23/78

FD-3 02:1Rev. 10-6-95!

265DjHQ01'3481Ol, 2-as-we-222811,2650-my-280350 tat.

Continuation ofFD-302of l, N_,,,_,OnO /I1 1/ O 1,Page 2

WOODWARD asked SWEENY if she could tell where they were.

SWEENY responded "I see water; I see buildings. Oh my God; Oh my God.No furhter communication was received from SWEENY; the_telephone call

ended. :- 7 0' e

MiG}-IAE.L WOODWARDean becontactedattelephone number:QLoganAirport,

may naveadaltlonaidetalis regardlng communlcatlon etween SWEENY andWOODWARD. Shecan be contactedattelephone number '

' [::::::::::]isfurther descriedas follbws: IASex; 0 -

Race:

Telephone number;

REQ. #3SFl3 000000389 V

H


24/78

AREQ.

peeh7c

. 09/12/2001

_MICHAEL WOODWARD, Flight Service Manager, American AirlinesAA!, was contacted atthe American Airlines administrative office at

Logan Airport, Boston, Massachusetts. 'i

After being advised ofthe personal and official identities ofthe"

interviewing Agent and the identity of| IMassachusetts State PoliceMSP!,WOODWARD provided the followinginformation: 2 . '

WOODWARD stated he is aflight service manager for AmericanAirlines in Boston, Massachusetts. His job duties are to manage theflight crews on American Airlines flights. -

On September l1,l200l, WOODWARD came to work at LoganAirport at 6 45 AMWOODWARD was on heAAoffice. gometine after8:00AM, A V|:| told him thattwo fli htattendants had beenstabbed andwereadministered ox en. theplane was at Gate 32 and

hwent withto see ifthe ,lane was still there. Thee P Y~went to the gate, realized the flight had left and came back E.downstairs. Upon returning to the flight service office, WOODWARD

learned that the callbetween[:::::]and the flight attendant hadbeendisconnected. . ' g . ~.

Shortly thereafter, the AAflight attendant AMYSWEENEY.calledon the airphone from Flight ll and stated the flight had beenhijacked. SWEENEYtold WOODWARD the #1 attendant KAREN MARTIN! andthe #5 attendant BOBBY.ARUSTIGUE! has been stabbed. .SWEENEY also

stated that abusiness class passenger was stabbed and adoctor and

nurse were caring for him. SWEENEY stated that three ! hijackersgained access to the cockpit and the flight crew couldnot gain Aaccess orcommunicate with the pilots or the cockpit. ,,

The hijackers were sitting in seats 108, 9C, and 9G or 9D. SWEENEYdescribed the hijackers as three Middle Easternand 9G

males. One ofthe males spoke goodEnglish and another spoke poor5nqli5h- aiiirnmmuinicmnnnmn . _

. ' HERElK IS UHCL&$SEFIE3M- V. Bait El2642U@? BY.6@3E4aUt;sawrtPBitnn

AO9/ll/Ol Boston, MA,g . '

265ANY-280350-302 . O9/ll/Ol .

I: o u#35-13 IV I!~ 92ooooooseo

-WLM75 sol s 7 akf_ A


25/78

26'5ANY28035_0302 if.b C

MICHAEL WGODWARD 09/11/01 E 2

_As the conversation continued, SWEENEYtold WOODWARE the_gentleman in business class is not going to make it because his

throat is slashed and he is bleeding severely. She said that she didnot think the captain was flying the plane. SWEENEY described how

' theywere flying low over the water, then said OH my God and thecall was terminated. i Vg i i" i

Before the plane crashed, SWEENEYstated that AA flightattendant, BETTY ONG, was in the last row of the coach section _

talking to SOmeOne onthe air phone. ~ J 4E

_WQODWARD took notes while he was talking to SWEENEYwhich

he signed and dated and gave to the interviewing Agent.

V The following_identiying information was obtained fromw000wARD . *E 5g .4. i.

NAME: - >MICHAEL WOODWARD 1

DATE OF BIRTH:

"SSAN: .-ADDRESS: E

MASSPORT ID#:AA 10%:

REQ- #25-13 g V 000000391

________ __


26/78

F:302inzv.iogs9s!i b6

H Q b7c. V _1_ *

- FEDERAL -BUREAU OF INVESTIGATION

Date 0!trnscription O 9 12/2 O O1 -

.DL336 _' LCase #265DNY-280350 A-

This is a taped telephone conversation between Flight AAAttendant BETTY ONG of AMERICAN AIRLINES and the AMERICAN AIRLINES I

SOUTHEAST RESERVATIONCENTER, WINSTON and VANESSA. She was On Flightll of AMERICAN AIRLINES. iToday's date is September ll, 2001. I

AIL TT=I'F'iY:?1T*I.Jf.TTFIN!TTl11.~1'T;92T.'E*]EI1'3

BEBE INI S TII=ICLL35 IFIED _.

NATE I31--25-1280? BY AU=IA!B215,fTLI'3i.-"E}F

hwmwwnn O9/ll/2001'mTerry, North Carolina telephonically!

~Fi1e# 265DNY218035O , .Date dictated O9/ll/ZIOIOI

by SA|:l*@ldi

. f10Cl#l'IgOlf1$ neitherrei0mmendBliOnS norconclusions of[if FBI.itisiheproperlyof theFBI andisloanedlb O O

V. iw. A30 3m _


27/78


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FD-302a Rev.I0-6-905!0

265DNY280350

Q

Continuation ofFD~302of _ TTY QNG __ _, On /' ]__]_/2 O O1 _Page 3

GONZALEZ: .0 I'm gonnatry toplay it now, I don't

FLIGHT ATTENDANTBETTY ONG!: 4

WINSTON:

ONG:

This is ah_ONG. Wecan't breathe XUI!. iHesmace or something.~ ~, - t 0

UI!got

Can you describe the person that you said went intothe flight deck or U1!? _ ~V "

I'm, I'msitting inthe back coming back from 0business. Can youhold on for one second, he'scoming back? 1 _

Unintelligible noise in background. ~its - _ A

ONG: .

WINSTON:

ONGI L

WINSTQN;

ONG:

WINSTON:

ONGt

VANESSA:

ONG:

WINSTON:~

ONG:

_REQ. #35-13

On, on number one. Hestood upstairs UI!. Ah,nobody knows what he'sgoing todo. U1! Ah, I'm ~

UI! is his U1! right now. UI! Ah, wecan't getto the cockpit, the-door won't-open. Hello?_

Can youUI! information relative toah, you know,force, force that. Uhm, at this point? What A

operation, what flight are wetalking about, Flights12?

Right now? Okay. We'reon Flight ll rightnow.Flight 11. .-

Flight 11, Okay.

UI! weare working on

Yeah. '. Q .

One of the flight attendants UI! has beenstabbed.

Can anybody get upto the cockpit? Can anybody getup tothe cockpit? V .'

Wecan't evenget a manager to the cockpit. Wedon'tknow what'sgoingon upthere. T V

UI! keepthe door closed and

Okay. T

000000402


29/78

FD-302:: Rev.10-6-95! -

265DNY28035O

K

c ' ' atuam f -BETTY ONG mO9/11/2001 m 4ontmuatmn o __, V _ __, ___

REQ.

WINSTON

ONG:

WINSTON:-

ONG:

WINSTON

VANESSA:

WINSTON:

ONG:

UNIDENTIFIED MALEUM!: ' UI! Is anybody

WINSTONONG:

WINSTON

ONG:

WINSTON

'92

ONG:

WINSTON

ONG:

WINSTON

#35-13

U1! Did you seenthe girl who

I think the guys are up there.they are ontheir way up thereNobody can call the cockpit toinside. 'Hey,_is anybody still

Yes, I'mstill here. x

gotstabbed?- I

Theymight have gonor, or something.see if we can get .there? .

Okay, I'mstaying onthe line as well.

Okay. in '

UI!, who is calling reservations? ,Is it a flightattendant, or who? UI! "

We need for U1! call, I

I'm numberthree. I'm number three onthis flight.UI! onthis flight and UI! Flight llUI!. Have

you guys called anyone else? You know,ah somebody

calling medical and we can'tgetthem.

What,We'veWe're

But-what seat? What's

there? Is anybody there?

what seat are you in? What seat are you in? just left Boston_and we're up in the air.suppose to goto LA and UI!. _ A

the number of your seat?

Okay. Iim in the jump seat right now. 3R

Okay, are you the flight attendant? -I'm sorry,didyou say you're the flight attendant? *

Hello?o 0 *1 ' .

Hello, what is your name?

Uhm, you'll have to speak up.

What is your name? y

I 1

I can't hear you.

1

91

s


30/78


31/78

FD~302a Rev,l.0~6'-95!

CmmmmmnMTDJMOf WBEIIX ONG,.;; W,,&1O9[ll/2001 ,P@c_;_6. _

RE

265DNY*28035O

WINSTON:

ONG:

VANESSA:

ONG:

WINSTON:

ONG:

WINSTON:

ONG:

WINSTON:

ONG:

WINSTON:

VANESSA:

WINSTON:

VANESSA:

ONG:

WINSTON:

ONG:

VANESSA:

#3513

Yeah. . . .

And the one that has been stabbed and our flightattendant has been stabbed. S

Can anybody get upyto the cockpit? Can anybody getup to the coekpit? . " ,

We-canlt even-get into the cockpit. We dont knowwho's upthere. e A - _,-'

U1! keep the door closed and

I'm sorry? I I N ~

Can they not see the girls get upset?

I think the guys areup there. They might have goneor they are ontheir way up there or, or something.Somebody can call the cockpit. We Can't even getinside. Is anybodystill there? ' .

Yes, we're still herel

Okay,I'll stay onthe line aswell.

Okay. I _ _

UI! who iscalling reservations? Isit a flightattendant or who? '

I-believe her name isBETTY ONG.

BETTY. .

Im number three, I'm number three on thisflight. "UI! onthis flight. '

Yeah. 4

I'm Flight ll. y yy_

From where to where? Have you guys called anyone -else? A- I h- '

, 000000405


32/78

FD-3002a Rev.10-6-95!

265D~NY- 280350

Continuation oFD-302of -BETTE ONG _ ,OnD9/ll[__ZOUl ,Page 7

REQ.

ONG: 3-

Recordin

GONZALEZ

WANSLEY:

GONZALEZ

WANSLEY:

GONZALEZ

WANSLEY:

GONZALEZ

WANSLEY:

GONZALEZ

WANSLEY:

GONZALEZ

WANSLEY:

GONZALEZ

335-13

No, were just calling medical and we can't get

g concluded.' . _-, ' 0'

: ;Thats as far asit goes. _.

ten. Okay. The conversation lasted another five orminutes but that'sallthe recording we have?

:Right. V "

Okay. M- ~ y

: Communications ischecking into it tofind out whycausethe emergency button was onthe wholetime.

-Okay, okay,as you recall, what was the ah, thebalance ofthe conversation? Can you?

: We were trying to determine uh, at-that point I was' " onthe phone with CRAIG, todetermine whether there

had been an fatalities orwhat if they had any ' description of, orif there had been any PA

announcements made from the ah, from the pilots.' Ifthey had gotten any word from anyone like that.

you didn't,you didn'thave anymorefollowup uh as tothose questions? - ,

, l I see, and, and,

:No, noshe just repeated the same, she uh gave usthe -' condition ofthe number one flight attendant at one

point. She became conscious, they were giving heroxygen, and ah then she toldus that one oftheirpassengers, DANIEL LORD, I think the name was, uh,theybelieved him tobe fatally stabbed. _ '

Okay. V w

: He was one ofour passengers in first class.

0 Okay. - . , '-

: 0 igAnd then she started telling us about how erraticallyl the flight was going, descending really fast and

sideways.. _ ' 0 '.

000000406

_ ,


33/78

FD-302a Rcv.l0-6-95!

' 265DNY280350

Cuntinuation ofFD-30201"BETTY ONG * ,On>09/I-11/2001 ,Page 8

wANsLEY0

GONZALEZI.

WANSLEY:-

GONZALEZ:

WANSLEY: i

GONZALEZ:

WANSLEY:

GONZALEZ:

WANSLEY:

GONZALEZ:

WANSLEY:

GONZALEZ:

WANSLEY;

GONZALEZ:

WANSLEY:

GONZALEZ:

END OF TAPE.

REQ- #3513

- | ~" ' .

Okay, and she was at the rear of the plane onthe ~_jump seat. Is thatright? '- '

And she told us how the first class passenqers.hadbeen brought back tocoach. .I "

Uh,.anything else that you recall?

Uh, basically that was it. I M -

Okay,so uh, at, at the endof thatconversation didshe say anything about uhm, where were going inor _didit just ~ Mfi O.

I10.No,

Stop, V _I

No, atthat point shewas just saying, "Oh,my God,the flight, it's going down,it's going down"

Okay,those were her last comments? - 1 I .

Basically, "We're, were goingdown." Yeah; and shedidask for us to ptay for her. .

Okay. Did, ah, I assume that she was on acell phoneis that right? A:' _

Uh, I,I don'tknow. We didn't determine that.

Okay, I,I wanted to clarify that if you had thatinformation. ' - ~

With WINSTON and ah VANESSA to see if they recall.

Okay. Well, NYDIA. I thinkthat uh, that'llconclude what weneed to do at this particular pointif you can, if you can fax those two statements tome. I ~-

I will.

000000407

. _


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265DNY?28035O

Continuation QFFD-302of BETTY QNG _ ,OnO 9/'1 1l ,Page_.Q_..

REQ- #3513 ~000000408


35/78

,_/-I t

FD-302 aw no-6-95>

-1. .

FEDERAL BUREAU OF INVESTIGATION,

. Daze of transcriptionU Q/15/2 O O1 '

I I was interviewedinEheHilton HoteatLoqaAirport. Also present during the interview wasI I

i Massachusetts State Police MSP!. I Iwas advised of thed t f ' 'I i en ity on ewing agents and the nature of the inquiry.

3Thereafter, provided the following information voluntarily:

I I IPHILIPH M-ROSENZWEIG,apassengeronAMERICAN AIRLINES flight number llAA #11!. PHILIPH was an.executive for SUN MICROSYSTEMS, acomputer firm, and was traveling toCalifornia on business. .

LIMO 18, alimo service located inWoburn, MA, picked upPHILIPH at approximately 6:00 a.m. on September ll, 2001.

I PHIL traveled with ablack roller-board carryon suitcase andalaptop computer case. ' -

PHILILP ' 'gold wedding band.~ As the wedding bandwasareplacement,Tiffgfffiibelievedthat itwas notengravedPHILIPH also wore a wac wi ablack leather wrist band.

- PHILIPH bore surgery scars on his lowerand upper back_andscars form two hernia operations. ' i

PHILIPH's cellphone numberwas I I the carriereither being Sprint or Cellular One. I Ianswering machinerecorded an unintelligible phone call etween : a.m.and 9:00 a.m.

I onSeptember ll, 2001. beliesves PHILIPH might have 'attempted to call her. ,

Elli. II*liF[!1'~EI'i!.TIf3I*1'CEEZ-1'l1'e.IIiIF.ID "

%FE.'_'.I1IUI~1lIL.!iIi3iIFIED_~

IHETE Cll35EUO'?HY .&1lTC,."BMI.T:"CPB,"''Zi

mwnemwcn 09/12/2001 atBoston, Massachusetts _

Fiia 255D-NY-280,350 D1lEdiC{21lCC| O9/1.5/2061

bySAI .R _d0c%13:5.I1@l3in5 neitherrecommendations norconciusions ofmi: FBI.It isthe propertyof theFBI andis loaned

Qzoa amt! " "WII M. _ ,_ ,_ _,


36/78

FD-302 REV.10-*6-$5! g

, -1- in I

t BUREAU OFINVESTIGATION _

V " iData of transcription O 9/1 2/2 O O1

RE: LEAD CONTROL NUMBERS:DL267 AND CE66 '

'Iwas interviewed atHisplaceof employmAMERICAN AIRLINES AA! SQUTH '= OEElCE,t5 GreqsgnDr'v Car North C ro |I tie, y, alina,was advised of the official identity of the interviewing agent and the nature of the interview. He then provided_the following ~information: ~

On Septemberll, 2001,| _ g |duty at Ithe Information Center when he received areport_of an emergencytelephone call which was being handled by a representative in theInternational Department. _ ' l' "A

' ljwas informed thecall concernedahijacking and wentto the station of VANESSA MINTER whom he replaced on the telephone

call. When[::::] began listening to the call; Operations SpecialistNYDIA GONZALEZ was already on the line. GONZALEZ wa ing thedialogue withthe individualwho placedthe call_andT:Eiiiisimlistened. i-

W| j the individual whoplaced the call wasa Flight Attendant-named-BETTY. BETTY further identified herself asbeing Flight Attendant Number 3 on AA Flight ll. Flight AttendantNumber 3 was the AA designation for the attendant who serviced thecoach section of the plane and was typically stationed in the rear ofthe aircraft. BETTY LAST NAME UNKNOWN! LNU! was questioned as towhether there wereany injuries. BETTY stated the individual who wasseated in 9B, further described as appeared to be dead.Flight AttendantNumber 1was stabbE;:;n;:;n:;lriouscondition..Flight Attendant Number 1 had been placed on oxygen. Flight iAttendant Number 5 had also been stabbed, but wasnot described as

being inserious condition.E::::;]explained thatFlight AttendantNumber lgis the Head Flight Atten ant and typically services theFirst Class area of the plane, Flight Attendant Number 5 couldbe

responsible for working anywhere on the Cabin.

' 5&1. L IIlFU17?l*UiTIGITEDNTAIZJED

HE1?fEI1=_3UI*ICLiE=5Ii'7IEII* I

_ , V. -DETE 131-26-~3C|D'? BY!3i32*1L 4ATJc:iB-E&IIJ|l.L

*mwngnmnm 09/12/2091 MCary, North Carolina .,' '

'nn# 265DNY280350CE " - Dmemmmw 09/12/2001

by SA @@P N aI

RE'@i_s d


37/78

FD~302a Rev.10-6~95!"

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Continuation am:-302of ___| I c' ,Qn _0_9_/12/2O O1c,P'ag" _2_

|:|listened as BETTY relayed that a passenger who wasseated in 10B was currently inthe cockpit. Thispassenger's name wasprovided and phonetically reported asSAMIR AL ASAQUAMI. a

BETTY informed the First Class "passengers had been moved Tto the coach section but did not specify if this was done bythe

flight creworthe hijackers. ItappearedE;::;:;JthatBETTYLNU!was getting her information fromanother inlVl uap and relaying itto the Reservations Office. i_ .

BETTY began explaining that the plane was rapidlydescending and that thew -going down fast. Thereafter, the phonecallwas disconnected. t:ffff]lookedat theclock whichindicated thetime was approximately 8:43 A.M. p y , 7 Y VT 7

Throughout the conversation, Flight AttendantVlBETTY LNU!provided no indication of where the aircraft was headed orthe

Apurpose of the hijacking attempt. " V _i

_ [:::::]estimated he listened to approximatelyten minuteseofa conversation which was reported to be in excess of twenty 0!minutes in length.l - ' 7


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FEDERALBUREAU or INVESIIGATIONif/1,. -K,

I __ Dale oftranscription, O/1 2/2 O 01

RE: LEAD CONTROL NUMBERS: DL267; CE66; AND CE233

NYDIA E. GONZALEZ, Hispanic female,

MJ was interviewedat herplace of,employment,_American Airlines AAI Southeastern Reservation

' CenterSERO!, 5E:ffffff:fiTe,_Cary,NorthCarolina 27511,vtelephone number After being advised of theidentity of the interviewing Agent and the nature of the -'

interview, GONZALEZ provided the following information: w

.GONZALEZ is a er 'tion Operations Specialist for

the AA,employee number[%?i::%j-She has-beenworking forAAfor approximately 20 years. The SERO is one of several AA'sair travel reservation call centers. Their main reservationcenter islocated in Dallas, Texas, GONZALEZ is asupervisorin charged of monitoring calls and coordinating any emergencycalls with their main office as necessary. 7

A OnSeptember ll,2001, on or about 8:20 AM, GONZALEZwas at her desk when she received an emergency signal light onhen telephone console. The emergency signal can be initiated,

by any AA reservation agentby pressing a button at theirdesk, whenever theyreceive acall deemed to he emergency innature.! The emergency signal light was initiated by WINSTON .SADLER, one of the reservation agenton duty, who received acall from_a woman identified as BETTY ONG.GONZALEZ monitoredthetelephone conversation between SADLER and ONG. ONG' 'identified herself as the "number 3" flight attendant FA! onthe AA flight number ll, from Boston to Los Angeles. ONG saidthat she was sitting on the "jump seatBR" at the rear of theaircraft, and she advised thatsomebody got stabbed in Vbusiness class, onhoard the airplane. .At that point, GONZALEZcontacted CRAIG MARKER,-the manager on duty at theAA SecurityOperations Control SOC! located in Dallas, Texas. GONZALESwas coordinating the call with MARKEE while she monitored the

conversation between SADLER and ONG. ONG reported that thenumber land number 5 FA's gotstabbed, and that nobody can

, '~ yAll II-IFIfiPl


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REQ .

get into the cockpit. GONZALES deduced later in the ,conversation thatthe lead FA, number 1, had been seriouslystabbed and might be unconscious. The number 1 FAwas on oxygen-at some point. ,The number 5 FA was also stabbed, but the injurywas not serious. GONZALEZ said that ONG was at the rear of the

airplane and did not seethe knife weapon.. GONZALEZ wasrelaying the information backto MARKEE as ONG described the 'situation on the_airplane. ' L ,

GONZALEZ advised that when SADLER pressed the emergencybutton, the telephone conversation was being recorded. L L.automatically on aRockwell telephone recording device. Therecording device is capable of recording only upto 4 minutes.The duration of telephone contact with ONG lasted approximately23 to 25 minutes. She said that the recorded portion of theconversation was provided to the FBI. The unrecorded portion ofthe conversation isas follow: V.

ONG advised that there appeared to be two passengerslocked in the cockpit, one of which was assigned to seat 10B, -business class, under the name of AL SUGAMI phoneticy. ONG was;getting this information from other_flight attendants. She didnot see the two passengers, and could not provide any physical

descriptions of them. . '

GONZALEZ asked ONG about the condition of allpassengers and whether the flight crew made any announcements.ONG said that no announcements were made, and that the

passengers in coach classsuspect something was goingon, butwere not awareof the situation. ONG said that the First Class

passengers were moved to Coach, and that the Business Classcabin was sprayed with possibly-mace. ONG said that it was ,difficult tobreathe, and itwas difficult to see what was goingon in the Business and First Class. .ONG told GONZALEZ that shewas informed byother FA's that apassenger bythe name ofDANIEL LBWIN may have been fatally wounded. GONZALEZ said thatiLEWIN may have been on sit 98. but that information is not Lconfirmed. AN A' ' . ', ' j

. ONG kept GONZALEZ appraised of the flying condition ofthe airplane, and that from time to time the airplane was takingrapid descents and flying sideways, erratically. Throughout thecall, GONZALEZ did not hear much commotion on the background..There were moments in the conversations where ONG asked for

their prayers. GONZALEZtriedto keep the line open and_kept

#35-13. 000000445


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- 92 ' ' .

ONG talking. At one point, ONG started to cry and said "Oh GodOh God, what is going on!" and the call ended. GONZALEZ latersaw what happened on the television news coverage of the Vdestruction of the World Trade Center. .

On aseparate matter, GONZALEZ told the writer aboutanothercall on orabout 9:30AM, September ll, 2001, by awomannamed| I from Eugene,

. This call was received by_AA Reservation Agent|:92

E%fff;iwho alsoressed theemergencybuttonto notifiedGONZ LEZ.[::::::::]reported that last namenot reported!, flew on AA flight n vlas, TexasDEW! to Portland, Oregon PDX! on Sunday, September 9, 2001;

Upon returning to his home inEugene, Oregon, heopened hissuitcase and found that all of his belonging, withthe exception

.of his toiletries, were missing inside the suitcase. Instead,he found i" lstic bags, fuses, and 3 memos written inArabic. [fffiffi:f:Treportedthat inthe memos,she couldonlyread the English words "Millbroke, " "'sted, CT", andthat thememoswere dated inJuly. ff::i2:::?ijsaidthat herfather was certain that the suitcase was is, and that his

toiletries were in there. GONZALEZ did not have any additionalinformation regarding the details of the contents of the_ l'

suitcase orthe description of fuses found. On September 11,2001, she contacted-AA Security Managing Director, LARRY

[:::::::] and reported the incident right after the call.

REQ. #3513 - _GO0000446


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y ,Y , y ' Daleof transcriptionO 9/1 2/2 Q O1

RE: .LEAD common worsen: 131.26? AND c266 4

VANESSA DIAS MINTER was interviewed at the American '

Airlines Southeastern servatigns Center; 500 Greqson Drive Cari,

North Carolina275l1,[RE MINTBR is an International Reservation Agentfor American Airlinesand has been so emoloved for one year. Also_present during the_interview was| I After beingadvised of the identity of the interviewing agent and the nature of

the interview, VANESSA MINTER provided the following information:

VANESSA MINTER advised that she arrived at work at the VAmerican Airlines Southeastern Reservations Center around 6:30 a.mon Tuesday, September ll, 2QOl.She showed her security badge to Aaccess the facility and was at her work station byabout 7:00 a;m.MINTER normally works a shift from-7:00 a.m. to 3:30 p.m. MINTERistated that things were going pretty slow on the morning of September11, 2001, and that_she was not receiving many calls. - A

Atapproximately 7:59 a.m., MINTER received a telephonecallat her work station from a female caller. The caller's first

words were, I think we're beinghijacked.7 MINTER asked the callerif she could hold for a moment. MINTER looked for, but was unable tofind, the emergency button on her phone pad. MINTER then speed

ldialed the American Airlines international resolution desk. Her call

was answered byWINSTON Last Name Unknown! LNU!. MINTER toldWINSTON what the caller had said. yMINTER then told WINSTON that she

iALL, II-I}T"i'_,FIiaTI=3I92I .E!3!92I'l"iiI2~IE~. A ererrn ZS UNCLA3SIFEED

niir El-26~2GU? BY 9324 AUEEAUCP3YHU

Investigationon O9/12/ZQO1 at Cary, North Carolina-s ' y '

Film! Z65DNY~28035Cl~CE r ' .'Da e dictawd Q9/12/2001

by SA|I:cws:egp D y l P. .,

_ fTM: dncurngpx cyqnginsneither recommendationsnor conciusionsof theFBI. itis thepropcy ofthe FBIand 15loanedi ' _ ~.r92v92 ' I


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9|I5f92

was going to open up thepline," which resulted in she, WINSTON, andthe-caller all being on the telephone line at the same time.MINTERindicated that WINSTON was physically located on the other side of thebuilding from her. WINSTON askedMINTER if she had pushed theemergency button on her phone. When MINTER responded negatively,WINSTON pushed the emergency button on his telephone. MINTER explainedthat pushing the emergency button causes the call to he recorded andalso alerts the operations area so-that one of their personnel can pick

up the;call. MINTER advised that she could tell from alight on her 'telephone that asupervisor from the 0 erations Department had gottenon the line MINTER informed thatLNU! initially picked up thecallfor Operations. However,[:::EE;guickly handethe caoff toNY IAGONZALES MINTERadvised that[:fifjd;dnotsaan thin. iD . y s1 ~. y y, gwhile he was on the phonecall. p i y .

MINTER stated that the caller was calm butscared. .The

caller identified herself as First Name Unknown! FNU! ONG. ONGinitially said she was on American Airlines flight #12. ONG thenamended her statement.and said she was on flight #11 from Boston to LosAngeles. ONG said, We're in the air. ONG told MINTER that she wassitting in a jump seat in thecoach cabin in the hack of the plane.when ONG said she was sitting in the jump seat, MINTER realized that

ONG was either acrew member or crewqualified. ,ONG stated that the #5and the #1 had been stabbed. MINTER assumed that ONG was referringtoother crew memberswhen she referred to #5 and #1. ONG said somethingto the effect of, It happened in the first classcabin. ONGmentioned that they werehaving trouble breathing. ONG indicated that Vsomething was in the air in the passenger cabin butdid not clarifywhatit was. MINTER stated that ONG did not mention anything aboutoxygen masks beingreleased. ONG said that they couldnot communicatewith the cockpit. ONG stated that the hijackers werein the cockpit .butdid not indicate how they got in. ONG reiterated that #5 had beenstabbed but that #5-waslaying onthe floor and

not seriously injured; ONG said that #1 waswas unconscious or dead. MINTER recalled ONG

saying something abouta passenger being stabbed and possibly beingdead. .ONG stated_that they weretrying to get through to the medical

desk but could not get through. ONG said that there were no doctors onboard. F

iMINTER stated

that was being providedsee whatwas going on.in the jump seat at thepassengers in the coachgoing on. _

QR;-1 Q

that she thought ONG was relaying informationto her. She did not believe ONG could actually

ONG did not indicate how she came to besittingback of the plane. ONG stated that the,section of the airplane did not knowwhat was e

.

000000448 '

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MINTER advised that GONZALES broke into their conversation

and asked ifthe pilot had made any announcements. QNG responded thatno announcements had beenmade and addedthat they could not getthrough to the cockpit. ONG said they could not reach the co>pilot_andstated something to the effect of, They're the hijackers! already inthe cockpit. After telling GONZALES that they could not get throughto the cockpit, QNG said that the plane was descending. ONG statedthat the airplane was flying sideways. WINSTON asked-if she meant

the plane was flying erratically. ONG said Yes. MINTER rememberedONG saying-the plane was leveling offand then that the wingsweretilting. MINTER also_recalled ONG saying that the airplane was goingdown but thought she meant the plane was just descending rather thhabout to crash. '- ' blc Y

i MINTER stated that ONG kept repeating herself during theconversation. ONG said repeatedly that there were stahbings. MINTERrecalled hearing references to the hijackers sitting in seats 2A and 2Btin the first class cabin ofthe aircraft.- MINTER was not sure whethershe heard the references to seats ZA and 2B during the phone call withONG or later while people were talking in the American Airlinesoperations area. At one point during the phone conversation, ONG y_requested MINTER and the other parties on the call to pray forthem,

MINTER recalled that, toward the end.of the conversation, ONG said OhmyGod! .MINTER could not recall whether she heard the Oh myGod!exclamation directly or was told that bysomeone after she got off thecall. MINTER also remembered ONG saying that some ofthe passengers.were moving because they were having difficulty breathing. i

iMINTER advised that she did not hear the end ofthe phoneconversation with ONG. Near the end ofthe call INT R gave herheadset to.who was standing nearher. could not useMINTERs headset, because she a acustommade earpiece. [:|wentand got his headset. lwhen returned, he got on the line with ONG.MINTER stoodhas he listenedto theconversation.Afterashort periodoftime,took off,his~headset.e whe[::::%]tOOffhis headset, MINTER rea ized that the plane had crashed or t eyhad

lost communication with ONG. MINTER stated that she was still goingover inhermindwhat she hadheard. MINTERestimated thahshe wasonthe telephone call with ONG for over 20 minutes before took overfor her. i- . .

. pMINTER stated that ONG did not give a description ofthehijackers nor did she indicate how they were able to get into thecockpit ofthe airplanej _. '

**l3 00O000449i

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Following the termination ofthe telephone conversation withONG, MINTERtalked to her| Itold her sheneeded to write astatement documenting the conversation with ONG and ~be available for adebriefing. MINTER went to a conference room and

V wrote astatement describing the conversation with ONG. MINTER later,ended upin the American Airlines operations area, although she was

l unsure how she got there. g - i -0

xWhile inthe operations area, MINTER heard people talking

about the hijacking. MINTER recalled someone saying somethin aboutinformationstillbeingaccessible inthe systemand heerdE::%:::::instruct someone to block it, apparently to keep itfrom being seenby others. MINTER advised_that the flight's manifest and passengerticketing information were available in the operations area._ Alsowhile in the operations area, MINTER heard that the hijackers hadpurchased oneway airline tickets overthe Internet. -

'While she was involved in the telephone conversation with

ONG, MINTER pulled upsome information on the flight on her computer.MINTER determined that flight #11 took offfrom Boston at 8:04 a.m.She learned that the airplane was a 767 with 92 passengers on board.

After writing her statement, MINTER waited around the A"operations area for awhile. MINTER beganto feel that she was in theway in the operations area, so she left and went back to her terminal.At that pointshe felt calmand believed she was okay emotionally. 'MINTER took acouple ofcalls at her workstation. lThesecond call wasfrom a woman in Denver who neededto travel to Frankfurt, Germany, forher mother's funeral. MINTER could not do anything to help the callerdue to the suspension ofall flights._ The caller was upset, and thatcaused MINTER to_become upset. At that point, MINTER left her workstation and went to the lunch patio area.MINTER waited at the lunchpatio in case someone needed to debrief her. MINTER triednot to speakto anyone about the telephone callwith ONG, since she had beentoldnot to talk about the conversation. MINTER stayed until 3:30 p.m. whenshe went home. " t ;0 .

1:

REQ- #3513 000000450


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VDaze nf transcriptionS O9/1 3 /*2 O0 1

N *", tN S *be

Rs; LEAD CONTROL NUMBERS: DL267 AND crass QMC

i WINSTONCOURTNEY SADLER,white male,| I

i I was interviewedat hisplaceOf employment, AMERICAN AIRLINES AA!-SOUTHEASTERN_RESERVATIONCENTER SERG!, Cary, North Carolina; After being advised as to theidentities of the interviewing agents and as to the nature of the 'interview, SADLER provided the following informationz- '

N _SADLERstated he was currently employed with AA in theirInternatio Y P ' S P stated he was chargedwith being Icoming intothe SERO.SADLER stated that on September ll, 2001, atapproximately 8:20 A.M.,Customer Service Agent CSA! VANESSA MINTER came to him stating thatshe had alady on the telephone line calling from an AA flight thatwas being hijacked. SADLER stated that MINTER seemed to be panickedand statedshe couldnot find her "emergency button" on her S ~telephone. SADLER offered to take the call so MINTER transferred thecallto SADLER. SADLER explained thatthe telephone system operatedbyAA allowed for him to be connected.onto aline from one of the_agents and the agent stillremain on the line. Once thiswasestablished, SADLER immediately activated his emergency button whichfurther allowed the Operations Center to monitor the telephone call.SADLER stated the individual on the telephone identified herself asBETTY ONG phonetic!. SADLER stated that she identified herself asbeing aboard Flight Number llas one of the Flight Attendants FA's!,ONG further stated that people aboard the plane had entered thecockpit and that FA*s Number 1 and Number 5 had been stabbed." ONGstated she was located in the coach area of the airplane. At onepoint inthe conversation, SADLER recalled that ONG stated that allof the EA's had moved backto the coacharea. ONG also stated that -

she did not believe that the coach passengers were aware of thehijacking._ SADLER explained that the 767 airplane utilized by Flightllwas sectioned into three sections, a coacharea, abusiness area,and.a first~class area. y YN

ONG further stated she believed macehad been sprayed intthe business classarea which made itdifficult to breathe. During _i iii Inrnanarinn tontirrth V VN

HPEIN 15 UNCLASSIFIED N

DATE Dl3620? at snsza AUEEBAUEIPBKYHH

Iwwemwnw O9/12/2001 M Cary; North Carolina V*- it

nw# 265DNY280350CE ., - 0m=mwmd 09/12/2001SAND *

by SA: CAT:egp _ -_ S

g d0CL#5Q_Ql1%292Sneither riommendalionsnor conclusionsof theFBIL Itis theproperty ofthe FBIand isloaned,

IS F51?_92~r1iI>Qi.yr -.


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the entire conversation, ONG seemed to be talking to someone else inthe background and retrieving information including the fact that thepassenger in 9B-had been injured and was possibly deceased. ONG also -identified passengers seated inSeats 2A, 2B, and 10B as participatingin the hijacking. SADLER stated during the telephone conversation withONG other individuals on the line from the Operations Center, namely cNYDIA GONZALEZ, participated in asking questions of ONG. During theseintervals, SADLER was using his computer screen to find out informationconcerning Flight ll. SADLER recalled at onepoint, he wasONG would state at times

. that the airplane was flying erratically. SADLER recalled_these "statements of erratic flying occurred several times during the

conversation. SADLER also recalled that for the momentsin between theerratic flying, the airplane seemed to be smoothin its flight path.SADLER stated at points inthe conversation, ONG would state that theairplane was descending. ,SADLER stated he was convinced immediatelyupontaking the call, that it was alegitimate telephone call from an,airplane because he was use to hearing the background noise given byairplane telephones and this call had that background noise. SADLERstated when the airplane seemed to be flown erratically, that ONG wouldmake statements such as please pray for us....oh God....oh God."

SADLER stated that NYDIA GONZALEZ was in the OperationsCenter monitoring the call almost immediately when hehad first takenthe call. SADLER stated during the call, he had used his computer

"scratch pad" to take notes of the conversation as it occurred andthese notes were not saved, but had been converted to his handwrittenstatement which had previously been provided to the interviewing agent.

SADLER stated the telephone call from ONG went through phasesof signal fade where communication did not appear to be established but

then it would always return until the veryend of thecall. ONG nevercommented on the planes location toSADLERs recollection. ONG never

REQ. #35~13 'OO0O0O455


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A. indicated with whatinstrument the FAs hadbeen stabbed. SADLBRstated that he was personally "stunned" by the whole event.

A copy of SADLERYs handwritten statement and a typed Versionare bothattached to this document and made a part hereto. '

0

H

REQ- #35-13' 000000455


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. FA ONG:

AA Agent

FA QNG:

AA Agent

FA ONG:

AA Agent

FAONG:.

AAAgent

FA ONG:

AA Agent:

FA ONG:

AA Agent:

FAsONG:

AA Agent

FAONG:

AA Agent,

FA ONG:

AA Agent

FA ONG:

REQ.#3513

Number3 in theback, ah, the cockpitis not answering, 0somebody stabbed inbusiness class and ah,I think there ismace thatwe canlt breathe,I don'tknow, I think.weregettinghijacked. is A A- - to

whichflight are you on?,

Elight-12 h __A ,_ i

And what seat are you in? Ma'amare you there?'Yes . g _ .y

what, what, what seat are you in?Ma'am what seat are youin? q

We'rein flight,we just left Boston. We'reup in the air.

I know, what- V7 0

We are suppose to go to LA and the cockpit is not answeringtheir phone. ~H . - _

Okay, but what seat are you sitting in? What'sthenumber ofyour seat? - A ,_ A V

Okay, I'min my jumpseat right now.

Okay' g

At3R A .

Okay, you'rethe flight attendant? I'msorry,_did you sayyou'rethe flight attendant? A t '

Hello - '

Canlt

HelloY

What, what is your name?"_

Youll have to speak up.I can'thear you.

000000458


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AA

FA

AA

FA

. AA

AA

FA

FA

Transcription ' ,0nO9/1212001 ,Pgc_3 ~

Agent

ONG:

Agent

ONG:

Agent

ONG{

Agent

ONG:

Lots of

FA

AA

FA

AA

OP

AA

i OP

ONG:

Agent

ONG:

Agent

Agent

Agent

Agent:

REQ. #35=13

Sure, what is yourname? V A A,

Okay, myname is BETTY ONG, I'm.number3 on Flight ll.

Okay . Y' ' ' - y.

And the cockpit isnot answering their phone. And there issomebody stabbed in business class and there is, wecan't

breathe in business class, sosomebody's got mace orsomething l A -' w

Can you describe the person that you said, someone is in isbusiness class. A . i l

Ah, ah, I'm sitting in the back, somebody is coming back frombusiness. If you can hold onfor one second. '

Certainly. . V .

In backgroundz! They want to know whos....I don't know butKaren and Bobbie got stabbed. ' . A

talking with other individuals at this point! ' _

Our number1 got stabbed. A person is stabbed, nobody knows.who stabbed who and we, wecan't even get up to businessclass right now, cause nobody can breathe. Ah, our number1is stabbed right now. A ' . A

Okay A _ _

Our number 5, ourfirst class passengers are, our firstclass,our galley flight attendant and our purser has beenstabbed. vAnd wecan't get into the cockpit, the door wontopen. Hello? -- . .

Yeah,-Im taking it down, all the information, we're also ah,you know of course recording this, ah, at this point

This isoperations, what flight numberwetalking about? A

Flight 12 . . ~ '

Flight 12, okay

g0ooooo4s9


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FAONGQ

.AA Agent:

FAONG:

AA Agent

FAONG:

AA Agent

FAONG:

AA Agent

FAone:

AAVAgent

FAONG:

AA Agent

OP Agent

AA Agent

"OP Agent

FAQNG:

-OP Agent

FAONG:_

"QP Agent

Were on flight ll right now. Thisis flight ll.

It is flight ll,I'm sorryNYDIA, r

Boston to Los Angeles .

Yes ; i >_M i _

Our number l has been stabbed and our 5 has been stabbed.

Can anybody get up tothe cockpit? Can anybody get up to thecockpit? We can't evenget into the cockpit. We don'tknowwho's upthere. .-,, "-

Wellif they were shrewd they would keep the doorclosed Aand.. A . 1-

I'm sorry? _

Would they not maintain asterile cockpit?

I think the guysare up there, they might have goneor jammedtheir way up there orsomething, nobody can callthe cockpit,we can'teven get inside.'Isanybody stillthere? o

Yes, we'llstillhere. i

Okay, I'm staying on the line as well.

Okay. I-, .

Hi, who iscalling reservations? Isthis one of the flightattendants orwho, who are you, hon? A

She gave her name asBETTY ONG. "

Betty ~_

I'm number3, Im number 3 on this flight

You're thenumber 3 on the flight.

Yes -A __ A

And this is flight ll,from where to where?

REQ. #3513 f g000000460


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25D~NY#2803SOCE

Transcrintion" ,OnO9/12/2001 P@e -iL

FA ONG: Flight ll. -

called anyone else? 'OP Agent: Have you guys

FA ONG: N0. Somebody is calling Medical and we can'tget

End of tape 0 ' '- 0

#35"13 - 000000461


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MICHAEL wooowaebp] |

iI Manager ofFlight Services,AMERICAN AIAA!, ' wasadvised of the identities of the_interviewers and the purpose of

the interview. WOODWARD furnished the following information:_

WQODWARD arrived atwork onSeptember 11, 2001, at ' _

approximately 6530 a.m., at the Flight Services office at BostonLOGAN AIRPORT. He attended ameeting at approximately 6:45 a.m., inhis office with aflight attendant. The meeting lasted for 15minutes. WOODWARD prepared for the restof his workday and at

approximately 7:30 a.m., WOODWARD went_to AA Flight ll in order to

check On the status of the flight and the flight attendants.WOODWARD spokebriefly with the flight attendants and looked on boardFlight ll. WOODWARD did not notice anything which he considered tobe unusual onboard Flight 11. "When the flight attendants told himthey were prepared for departure, WOODWARD exited Flight 11L .

icAt some time between 8:15 a.m. and 8:45 a.m;, WOODWARDwas

contacted and asked to go to oneof the departure gates. WOODWARDhadtrouble recalling which gate he went to, but he believes he wentto Gate 31 or 32. Shortly, thereafter, WOODWARD realized aflight

attendant on board one of the flights hadcalled the Flight Services

office to report trouble on aflight. WOODWARD thenproceeded to theFlight Services office, where he took aphone call from ANY SWEENEYTrue Name: MADELINE SWEENEY!, aFlight Attendant onAA Flight ll.

The following information was relayed to WOODWARD bySWEENEY viatelephone WOODWARD was unsure whether SWEENEY was on the onboardphones or acellular telephone!: I ' t

_ The flight has been hijacked. This flight is Flight ll

from Boston toLA. The plane is a767. I am in the back with BETTYONG_ AA Flight.Attendant!. A man in business class has had histhroat slashed and ispresumably dead. #l'flight attendant has been,

stabbed and #5 flight attendant has been stabbed. There is abomb in

the cockpit. I can'tmake contact with the cockpit, can you do it?. art rmrnhaarinn temtiimrn V .

I HEREIN IS hntLisa1rIrn~

9/13/O1 Boston, MA DATE IIil315;~3!3l3? er;n1t,.aaT.|1;tB,+"en1

265DNY280350-302 r i 1 A M 9/13/Old

U S Department of State[;;;;;;;;;;;;;;;] MassachusettsState Police' ~BLB:dw

P~EQ- #35513A .W-W5 303 agoh I000000469g _ l_' _N A ____KWg W _77 "W


54/78

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265DNY280350~302 71 _-

MICHAEL WOODWARD _ _9/13/O1 _f 2

We have paged for a doctoror nurse for the flight attendants. The

t coach passengers don'tknow what'shappening. BOBBI is not on oxygenandKAREN.is. BOBBI is on the floorbehind the cockpit._ The ._ i

hijackers are of MiddleEastern descent; One spoke goodEnglish andone didnt._ It is arapid descent. Something is wrong. I don't._

. think the captain is in control. I see water. I see buildings.-rWe're very, very low. Oh, my God. 0 j

At this point in the conversation, WOODWARD stated thehone went staticky for ashort time andthen the phone line died.

%::::::::::]then enteredandtoldWOODWARDand othersthataplanehad just crashed into the WORLD TRADE CENTER WTC!. WOODWARD said ythat during the entire_conversation he had with SWEENEY, her voice _

-remained calm and even. WDODWARD also stated that_due to the thingsshe was saying, he assumed'she was in the rear of the aircraft and J

that no hijackers were near her, WOODWARDdidnot hear any noise inthe background during the conversation. WOODWARD also stated he tooknotes during this entire conversation; The notes have been A

previously received by the FEDERAL BUREAU OF INVESTIGATION FBI!.

REQ. #3543 000000470


55/78

ivr

MICHAEL WOODWARD,Americantelephonically contacted at his plac

Afterbeing advised ofthe personal

ib .

b7C v09/14/2001

Airlines AA! was _ "' -

e ofemployment at Logan Airport.and official identities of the

investigating Agent, WOODWARD providedthe following information,WOODWARD stated that onSeptember ll

flight attendant AMY SWEENEYon boar, 2001,when he talked to AA '

dFlight llat approximately 8:30

ia.m., hereceived the call at the MOD officeat LoganAirport. The

acronym MOD stands forManager on Duthe flight attendants can call withproblems between 5:00a.m. and 9:00

attendants are given the MOD office

manager. WOODWARDstated there arethe MOD office which are 6l7634-535

SWEENEY couldhave called on either

ty and is aresouroe officewhere

scheduling or administrativep.m. All of the flight V ,numbers where WOODWARD works asia

two telephone lines coming into

2 and 617~634535l, and AMYline. 0

" ALL IHFHPHATIGH EUNTAIMED

HEP3I I5 EELAS51FlEE

BATE U1-26~EUU? BY-6032% AUCfBWfEPBf?HU a

"O9/14/2001 Boston, Massachusetts telephonically! -

265DNY28035O ~

ASP~|:|

REQ. #35-is _7@M,Fg .20 A 1

Y, 09/14/20001

%%;AI 000000477


56/78

RE

, L. 09/12/2001 A~ i i' " be

, _ ,,92m

V MICHAELwoonwaan, FlightService Manager, American AirliilesAA!, was contacted at the American Airlines administrative office at

LoganAirport, Boston, Massachusetts.. __ A fAfter being advised ofthe personal and official identities ofthe

interviewing Agent and the identity of] |,Massachusetts State Police MSP!, WOODWARD provided the followinginformation: L A o - " -_ W -'_

g '7WOODWARD statedhe is aflight service manager for AmericanAirlines in Boston, Massachusetts. His job duties are_to manage theflightcrews onAmerican Airlines flights.92 *

' On September ll, 2001, WOODWARD came to work at Logan

Airport at 6:45 AM. WOODWARD wasone ofthree managers onduty in theAA office{ Sometime after 8:00 AM; EVELYN NUNEZ, one ofthe other

managers, told him that two flight attendants had been stabbed and Vwere administered oxygen. NUNEZ stated the plane was at Gate 32 andhe went withBETH WILLIAMS tosee if the plane was still there. Theywent tothe gate, realized the flight had left and came backs ' o

downstairs. Upon returning tothe flight service office, WOODWARD

learned thatthe callbetween NUNEZ and the flight attendant had beendisconnected. V , _' g '

.Shortly thereafter, the AA flight attendant AMY SWEENEYcalled onthe airphone-from_Flight ll and stated the flight had beenhijacked} SWEENEY told WOODWARD the #1 attendant KAREN MARTIN! andthe #5 attendant BOBBY ARUSTiGUE! has been stabbed. _SWEENEY alsostated that a business class passenger was stabbed and a doctor andnurse werecaring for him. SWEENEYstated that three ! hijackersgained access tothe cockpit and the flight crew could not gainaccess orcommunicate with the pilots orthe cockpit., i- .

" The hijackers were sitting in seats 10B, 9C, and 9Gor9Dand 9G. SWEENEY described the hijackers as three Middle Eastern

males. One ofthe males spoke good English and another spoke poor En9l15h', H,.iInmnmanmttm1nEh iV E

~' HEREIN IS UNCLAEEIFEED

~- ~'- DATE or-zaesnuv

FBI 9-11 Interviews Conducted Sept 2001 - 2 of 8

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Transcript of FBI 9-11 Interviews Conducted Sept 2001 - 2 of 8