YakitCROSS BORDER ECOMMERCE SHIPPING SOFTWARE SOLUTION COMPANY

FAQs on Drop Shipping ServicesQ: WHAT WILL I NEED -- IN TERMS OF START-UP CAPITAL - TO GET MY DROP SHIPPING BASED E-COMMERCE UP AND RUNNING?

 

COSTS WILL VARY DEPENDING ON THE SPECIFICS OF YOUR SITUATION, BUT THE FACT REMAINS THAT YOU WILL BE ABLE TO GET YOUR E-COMMERCE AND THE NECESSARY DROP-SHIPPING SIDE, ON THE FAST TRACK FOR AS LITTLE AS $400. NEVERTHELESS, YOU CAN CONTACT SPECIFIC SUPPLIERS AND INQUIRE AFTER DROP SHIPPING COMPANIES THAT COULD SAVE YOU PLENTY ON DROP SHIPPING RATES.

 

Q: DO THE DROP SHIPPING COMPANIES CONTACT MY CLIENTS OR PROVIDE CUSTOMER SUPPORT FOR THEM?

 

NOPE, YOU ALONE ARE RESPONSIBLE FOR CONTACTING CUSTOMERS, HANDLING QUESTIONS AND COMPLAINTS. YOU WILL NEED TO BUILD UP YOUR WEBSITE TO HANDLE THESE EXPECTED ISSUES WITH CUSTOMER SUPPORT AND HANDLE YOUR CUSTOMER’S ISSUES. YOU WILL BE ACTING AS THE INTERMEDIARY BETWEEN THE SUPPLIERS AND THE CLIENTS.

  

Q: How will I submit orders to my Suppliers? Each wholesaler is a different case and it would be prudent to inquire as to the specifics with your specific supplier. Most would accept orders via by email-- but not all-- others may prefer orders made on the phone and yet others have online services for placing orders. These often have some pretty high tech means of placing large orders and bulk amounts.  Q: What is the time frame a drop shipped order will be made?  Again this is a point that will be very different depending on the supplier you are working with and the quantity and nature of the products being delivered to your clients. Most of the more dependable suppliers will be able to process the order, pack it and ship it the same day --if the order has been placed at a decent time.

Q: Is it possible to get tracking information on my drop shipped products?  This is another point that can be different between suppliers. A reputable supplier will be able to proffer you tracking information via email or in a specially formatted XML or CSV file. Tracking information should be provided once the order has been filled and sent by the supplying company. Once you receive the tracking info, it is vital that you pass this info along to your customers. This can be done over your shopping cart interface. Delayed tracking information and order verification is a sign of disorganization and lack of professionalism in a drop shipping company and can reflect badly on you as a business person so be prudent.  Q: How do I pay my Drop Shipping Company?  To begin with you will need a valid credit card that you will use to pay for orders online. Be sure that when taking out a credit card for your business you get a Mastercard or Visa. Many of the suppliers you will work with won’t accept American Express or Discover cards.  When you’ve built up a good track record with your suppliers you will be able to use the “Net 15” or Net 30 “, options. This means that your supplier will proffer you a limited line of credit, they will assemble a bill which they will expect you to pay between 15 and 30 days.

 Q: Who is responsible for paying the Shipping Rates of an Order?  Although most suppliers have and deal already set up with UPS, FedEx or the USPS, they will normally pass on the expense to you when you receive the bill for the order. It is your call how much of this you will reflect into your clients bill.  Q: Will these Orders appear to come from my E-commerce Company?  This is one special perk of working with most drop shipping companies. Most of them will add your company's logo, mailing address and even contact info onto the shipping boxes or crates the products will be delivered in. This adds a professional tone to your company's interaction with its clients.

Q: How do returns from My Clients Work?  Many of the suppliers you will meet have many restrictions on what can and what can’t be returned. For this reason, it is essential that you communicate well with the company that will supply your clients with their products. Some of these suppliers can provide you with a “RA” number. The Return Authorization number they will give you will identify the return on their internal systems, and you can pass this no. on to your clients. When the supplier receives the returned items they will issue a notification for you that will contain a credit invoice, this says you have received credit for the returned item. You can then decide how best to refund your client.  Q: Who pays for return shipping on returns? It would probably be the commercially responsible choice to shoulder the expense for return shipping costs yourself, this includes the costs of shipping out replacements. If the products in question are especially cheap it may be a good idea to send the replacement piece without asking them to return the old product. This course of action may prove to be cheaper in the long run and will also make you look more professional to your clients.  The bright side of this is that many of the wholesalers will cover the costs of sending out replacements if the object is truly defective, this means you will only have to cover the costs of shipping the faulty product back to its original warehouse.

We have a cross border delivery software platform that makes international shipping a breeze. If you want to know more about our Ecommerce delivery, please fill out this online form and tell us a little about your business. Alternatively, you can also call Yakit on +1 408 645 0086. Also read our blog to learn up to date information in the industry Blog or on Quora

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