Fannie mae bmc remedy its mv7 production infrastructure_v8_021009

ON

SYSTEM OKLAN

ON

AC

T

100M

-1- -2- -3- -4-

WSD NP Web Server Director for Network Proximity

Tie

r 1

BMC REMEDY IT Service Management (ITSM) v7 PRODUCTION INFRASTRUCTUREC

lie

nts

Tie

r 2

Lo

ad

Ba

lan

cin

gT

ier

3W

eb

Se

rve

rsT

ier

4A

pp

Se

rve

rsT

ier

5D

ata

ba

se

s

ON

SYSTEM OKLAN

ON

AC

T

100M

-1- -2- -3- -4-


ON

SYSTEM OKLAN

ON

AC

T

100M

-1- -2- -3- -4-


Global Load Balancer

Psysadm-gl01a/b/y/z

Sun Fire V240

Solaris 5.8

Local Load Balancer

Radware Appliance

Psysadm-lb03a/b

8.14.12

256MB / 256MB

Local Load Balancer

Radware Appliance

Psysadm-lb03y/z

8.14.12

256MB / 256MB

Psysadm-ap56b Mid Tier 2

Installed Software

- Weblogic 9.1

- JDK Jrockit 1.5.0_15-x86

- AR Mid-Tier 7.1 Patch 005

Platform

- IBM xSeries 346

- SUSE Linux 9

- Kernel Level 2.6.5-7.276-bigsmp

- 2 CPU 3601 MHz: Dual Core

- 8 GB Ram

Psysadm-ap56y Mid Tier 3

Installed Software

- Weblogic 9.1



Platform

- IBM xSeries 346

- SUSE Linux 9



- 16 GB Ram

Fannie Mae Think Client Users

BMC Remedy ARS User Tool

Version 7.1.00 Patch 005

Fannie Mae End Users

BMC Remedy Web (via Mid-Tier)

Internet Explorer

Version 6.0.2900.2180

PORPCM01 DB Instance

(Active)

Product Name Version Patch Function

BMC Atrium

BMC Analytics for Business Service Management 2.5.00Analyzes data and creates ad hoc reports for AR System and BMC

Remedy IT Service Management applications.

BMC Atrium Configuration Management

Database (CMDB)2.1.00

004

(for Solaris, hotfix

SW00302128 was applied)

Stores information about the IT configuration,

including both Cis and relationships.

BMC Dashboards for Business Service

Management2.5.00

Provides interactive, real-time access to key service support metrics

for senior IT management to help optimize decisions and accelerate

the results of aligning IT to business goals.

BMC Foundation Discovery and BMC Topology

Discovery1.6.00 hotfix SW00304108 applied

Provides an automated method for discovering, cataloging, and

maintaining a companys configuration data.

Service Support

BMC Remedy Action Request System (ARS) 7.1.00 005

Enables the building of powerful business workflow applications

which can automatically track anything that is important to the

processes in your enterprise. Companies use AR System to track

such diverse items as stock trades, benefits data, inventory

assets, spare parts, and order fulfillment. A common use of AR

System is to automate the initial helpdesk.

BMC Remedy IT Service Management (ITSM)

including:

- BMC Remedy Asset Management

- BMC Remedy Change Management

- BMC Remedy Service Desk including:

- BMC Remedy Incident Management

- BMC Remedy Problem Management

7.0.03

008

(which is not cummumative

and requires patch 007)

The BMC Remedy Asset Management application lets IT

professionals track and manage enterprise CIsand their

changing relationshipsthroughout the entire CI lifecycle .

BMC Remedy Change Management provides IT organizations

with the ability to manage changes by enabling them to assess

impact , risk , and resource requirements , and then create plans

and automate approval functions for implementing changes .

BMC Remedy Service Desk allows IT professionals to manage

incidents , problem investigations , known errors , and solution

database entries .

BMC Remedy Knowledge Management 7.2.00 002

Allows users to author and search for solutions in a knowledge base.

It includes a comprehensive editor with extensive editing tools and a

robust search engine that allows users to search for solutions using

natural language or Boolean searches.

BMC Service Level Management (SLM) 7.1.00 001

Makes use of users contracts, agreements, and service targets

to monitor the performance of a service, other configuration

items, or infrastructure processes.

BMC Service Request Management (SRM) 2.2.00 001

Allows IT to define offered services, publish those services in a

service catalog and automate the fulfillment of those services for their

users.

Service Automation

BMC Atrium Integration Engine (AIE) 7.1.00 004Transfers data between a third party data source and AR System

forms or CMDB data classes.

5 6 87

REPORTING

FM-PUSYSADMEIE

SQL DataLoad Server (Primary)

Processes responsible for:

- SQL CI Data Loads

Installed Software

- AIE 7.1.00 Patch 004

Platform

- HP ProLiant DL380 G4

- Windows Server Enterprise Edition SP1

- 4 CPU 34000 MHz Dual Core

- 8 GB Ram

Psysadm-apxxa

Reporting Mid Tier

Installed Software

- Weblogic 9.1.0



Platform

- IBM xSeries 346

- SUSE Linux 9



- 16 GB Ram

A. Direct connect via Arsystem ODBC Driver

B. ARS native client users (User Tool)

C. ARS web user via Mid-Tier

Reporting Users

Veritas Cluster Server (VCS) Pair

11

12

PORPCM01 DB Instance

(Passive)

PORRPT01 DB Instance

(Active)

600 Users (Normal Load)

A failure of one of

the OLTP (Online

Transaction

Processing

Servers) ARSystem

application servers

in the Server Group

will result in

performance

degradation as all

users will have to

be supported by

remaining servers.

This architecture diagram shows

the primary datacenter

infrastructure (Urbana right

side of diagram) and the failover

datacenter infrastructure (Reston

left side of diagram). The

slightly shaded infrastructure

elements represent standby

connections that are enabled

during disaster recovery or

outage situations.

Reporting users can either utilize

standard reports available in the

native environment or directly

connect to the database for

custom reporting.

Oracle Streams for information distribution

Oracle Data Guard for disaster recovery

Integration requirements will be detailed on a

separate document ITSMv7 Integration

Diagram. The Integrations will be

categorized in the following areas:

- Consuming Applications

- Foundation Data Integrations

- Transactional Data Integrations

- CMDB Data Integrations

Response Time -

Response times should be

Fannie mae bmc remedy its mv7 production infrastructure_v8_021009

Design

Transcript of Fannie mae bmc remedy its mv7 production infrastructure_v8_021009