Family Family Talk Listings - Dealer.com...Family Talk What our customers are saying about the Fred...

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Family Talk What our customers are saying about the Fred Beans Family Presorted Standard U.S. Postage PAID Doylestown, PA Permit No. 365 1100 Airport Blvd, 2nd Floor Doylestown, PA 18902 Family Listings A complete listing of the Fred Beans Family of Dealerships Let us know what you think: [email protected] …I recently had detail work done to my ’05 Hyundai Santa Fe [at Fred Beans Detail & Accessory Center]. The work was high quality (wash and wax) and the service persons at the front desk were stellar as representatives of your company. They left an impression of profession- alism which will stay with me for some time. —Brian Wynne, Sellersville To Karl Slifer , Fred Beans Pontiac Buick GMC: …thank you for all the attention you and your service staff gave to me—well, to my GTO— over the last two weeks. Every contact I have had with Fred Beans of Limerick, both in sales and now in service, has been a positive one. Even more than positive, it is clear to me that your company is concerned with customer satis- faction and it certainly shows. It is a real pleas- ure having Fred Beans as my service dealer. —Louis Cocco, via email Just a quick note to tell you how pleased I have been with the salesman and manager at your new Nissan dealership. I am driving a new Murano, which I like very much. David Harrison, the salesman, was both knowledge- able and personable, answering all my questions and being appropriately attentive to my apprehensiveness of moving into an SUV. Also I offer my compliments to Kevin Lambert. He was a real pleasure to deal with. I felt that he really wanted to make sure I was happy with the dealership and the car. I know first hand how often people will write to offer complaints so here’s one for the good news pile. —Bob Laws, via email My neighbors buy all of their vehicles from [a competitor]. Well, thanks to Jackie McDonald [assistant service director at Chevy], I am confi- dent their loyalty is now with BEANS! Yesterday my neighbors were hearing a bang- ing noise from around the wheel wells. They called [the competitor] and were told “there is no way we can see it until next week.” When they asked me, I told them I would contact our Chevy store first thing in the morning and let them know. I spoke with Jackie, who told me it might take a little while, but to have them come on in. Bottom line: I just got off of the phone with my neighbor, who described how wonderful Jackie and the service were. She is so thankful for how she was treated and how we were able to diagnose and fix their Trailblazer that she was literally crying as she thanked me. Great job, Jackie and everybody at Chevrolet. —Kevin Lambert, Fred Beans Nissan of Doylestown My wife and I were heading home to Webster, N.Y., after visiting my son and his family. I had stopped in a gas station to fill up when I noticed a nail in the front driver’s side tire. My wife called my son who directed us to Fred Beans Buick in Doylestown. We got there about 9:45 and were back on the road by 10:30. I can’t tell you how impressed I was with the serv- ice and the people. However, the best surprise was that there was no charge. In fact, Sue [assistant service manager] and Jeremy [techni- cian] went as far as wishing us a safe trip home. In these days of dealers taking bad hits for poor service and attitudes, I felt you needed to know, “your folks were great.” —Joe DeRosa, via email It wouldn’t be exactly accurate to say that you have to love dogs to work at Fred Beans Chevrolet of Doylestown. But most do. And it’s had some sur- prising benefits for the staff and customers alike. Ask Chris Smykal, sales manager, who believes at least one sale was clinched because a customer discovered her own beloved four-legged companion could come along to the dealership during service visits. “She bought a 2006 HHR late last spring because it gave her the room she needs to travel with her dog…and because she ‘connected’ with our showroom.We’re all dog people here.” Besides Buster, the Smykals’ shepherd- beagle mix, his family just added a new German shepherd puppy. Donna Williams, cashier-reception- ist, has a couple of two-year-olds. Russell is a Jack Russell and Bradley is a pit bull/chocolate lab mix whose color- ing is “a very pret- ty,reddish brown.” She occasionally brings them in for a visit on her days off. Assistant service manager Jackie McDonald dotes on Tyson, her beloved mastiff, and Toby, her miniature pinsch- er, who often show up at work with her.“My life just wouldn’t be right if I didn’t have dogs,”she says.“They bring so much joy.”Her work station is plas- tered with photos of Tyson, the gentle giant at 200 pounds,and wiry Toby. Be our guest Although you might not hit a day when another pup is lounging around the showroom or service area, with so many doggy companions “on staff” the potential is always there. Service manager Marco Maldonado has been accompa- nied by his Chihuahua, Nala, and his mixed breed, Georgie. Chuck Matthews, general manager, has a new boxer puppy named Ali. The other ASMs, Joe Braswell and Matt Vanderford, have canine friends at home: Joe’s puppy, Mandy, is another miniature pinscher, and Matt is owned by Quervo, his Chihuahua/ fox terrier mix. Sasha and Rudy, a pair of German shepherds, reside with technician John Hurst, and technician Reed Johnson has two yellow labs,Wendy and Buddy. “We have a lot of customers who come in here with their dogs,”notes Smykal. “In fact, we encourage customers to bring their well-behaved dogs.”One dalmation knows that McDonald can be counted on for carrots, and Smykal has installed a jar of dog biscuits on his desk. Looks like the place is going to the dogs. Dealerships Fred Beans Cadillac Saab phone 215-345-7222 Fred Beans Buick Pontiac GMC phone 215-345-7100 Fred Beans Chevrolet phone 215-348-3586 Fred Beans Mitsubishi phone 215-340-7950 Fred Beans Dodge Chrysler Jeep Subaru Suzuki phone 215-348-7500 Fred Beans Ford Lincoln Mercury phone 215-348-2900 Fred Beans Hyundai phone 215-345-8200 Fred Beans Nissan of Doylestown phone 215-345-6900 Saturn of Doylestown phone 215-348-5990 Fred Beans Ford of Boyertown phone 610-367-2081 Fred Beans Volkswagen phone 610-254-8000 Fred Beans Pontiac Buick GMC of Limerick phone 610-495-1800 Fred Beans Nissan phone 610-495-1800 Saturn of Limerick phone 610-495-5900 Fred Beans Ford of West Chester phone 610-696-4700 Fred Beans Ford Lincoln Mercury of Wynnewood phone 610-649-3700 Subsidiaries Autorent of Doylestown phone 215-348-5151 Fred Beans Collision Center phone 215-345-8080 Fred Beans Detail & Accessory Center phone 215-230-0364 Fred Beans Fleet Group phone 215-489-1000 Fred Beans Parts phone 215-348-0202 Fred Beans Management phone 215-345-8270 Fred Beans Towing phone 215-345-8080 NAPA of Doylestown phone 215-348-5057 Noble Advertising phone 215-348-3040 Publisher ......................Beth Beans Gilbert Editor........................................Anne Biggs Design ....Jamie Dacanay, Noble Advertising Reprinting of any portion of this publication requires the written consent of the Fred Beans Family of Dealerships. Address inquiries or comments to Driving Times, Fred Beans Family of Dealerships, 3960 Airport Boulevard, Doylestown, PA 18902, or [email protected]. All content, except where otherwise attributed, is ©2006 Fred Beans Family of Dealerships. Canine makes the sale Ron and Nancy Gray of Doylestown wanted to buy a car from Fred Beans. But Ron, a retired pilot, had set his sights on a Honda Element. Fortunately,he found it on the Internet—available from the Fred Beans dealerships in Limerick. Fred Beans himself is pretty taken with Ron and Nancy’s standard poo- dle, Amelia Earhart—and in fact, that’s how Fred remembers who the Grays are: the poodle’s family. Fred got involved and the Grays sealed the deal.You could almost say Amelia negotiated the sale, and now she’s in her Element. Amelia in her Honda Element. People who love dogs... LOVE Fred Beans Chevy! Chuck & Ali Jackie & Tyson Marco with Nala & Georgie Customer Scott Harris of Quakertown with Zoe, his Harley-riding poodle compatriot.

Transcript of Family Family Talk Listings - Dealer.com...Family Talk What our customers are saying about the Fred...

Page 1: Family Family Talk Listings - Dealer.com...Family Talk What our customers are saying about the Fred Beans Family Presorted Standard U.S. Postage PAID Doylestown, PA Permit No. 365

Family TalkWhat our customers are saying about the Fred Beans Family

Presorted StandardU.S. Postage

PAIDDoylestown, PAPermit No. 365

1100 Airport Blvd, 2nd Floor Doylestown, PA 18902

FamilyListings

A complete listing of the FredBeans Family of Dealerships

Let us know what you think: [email protected]

…I recently had detail work done to my ’05Hyundai Santa Fe [at Fred Beans Detail &Accessory Center]. The work was high quality(wash and wax) and the service persons at thefront desk were stellar as representatives of yourcompany. They left an impression of profession-alism which will stay with me for some time.

—Brian Wynne, Sellersville

To Karl Slifer, Fred Beans Pontiac Buick GMC:…thank you for all the attention you and yourservice staff gave to me—well, to my GTO—over the last two weeks. Every contact I havehad with Fred Beans of Limerick, both in salesand now in service, has been a positive one.Even more than positive, it is clear to me thatyour company is concerned with customer satis-faction and it certainly shows. It is a real pleas-ure having Fred Beans as my service dealer.

—Louis Cocco, via email

Just a quick note to tell you how pleased I havebeen with the salesman and manager at yournew Nissan dealership. I am driving a newMurano, which I like very much. DavidHarrison, the salesman, was both knowledge-able and personable, answering all my questions and being appropriately attentive tomy apprehensiveness of moving into an SUV.Also I offer my compliments to Kevin Lambert.He was a real pleasure to deal with. I felt thathe really wanted to make sure I was happy with the dealership and the car. I know first hand how often people will write to offer complaints so here’s one for the good news pile.

—Bob Laws, via email

My neighbors buy all of their vehicles from [acompetitor]. Well, thanks to Jackie McDonald

[assistant service director at Chevy], I am confi-dent their loyalty is now with BEANS!

Yesterday my neighbors were hearing a bang-ing noise from around the wheel wells. Theycalled [the competitor] and were told “there isno way we can see it until next week.” Whenthey asked me, I told them I would contact ourChevy store first thing in the morning and letthem know. I spoke with Jackie, who told me itmight take a little while, but to have them comeon in.

Bottom line: I just got off of the phone with myneighbor, who described how wonderful Jackieand the service were. She is so thankful for howshe was treated and how we were able todiagnose and fix their Trailblazer that she wasliterally crying as she thanked me. Great job,Jackie and everybody at Chevrolet.

—Kevin Lambert, Fred Beans Nissan of Doylestown

My wife and I were heading home to Webster,N.Y., after visiting my son and his family. I hadstopped in a gas station to fill up when Inoticed a nail in the front driver’s side tire. Mywife called my son who directed us to FredBeans Buick in Doylestown. We got there about9:45 and were back on the road by 10:30. Ican’t tell you how impressed I was with the serv-ice and the people. However, the best surprisewas that there was no charge. In fact, Sue[assistant service manager] and Jeremy [techni-cian] went as far as wishing us a safe triphome. In these days of dealers taking bad hitsfor poor service and attitudes, I felt you neededto know, “your folks were great.”

—Joe DeRosa, via email

It wouldn’t beexactly accurate tosay that you haveto love dogs towork at Fred Beans Chevrolet of Doylestown.But most do. Andit’s had some sur-prising benefits for the staff andcustomers alike.

Ask Chris Smykal, sales manager, whobelieves at least one sale was clinchedbecause a customer discovered herown beloved four-legged companioncould come along to the dealership during service visits.

“She bought a 2006 HHR late lastspring because it gave her the room she needs to travel with her dog…andbecause she ‘connected’ with our showroom.We’re all dog people here.”

Besides Buster, the Smykals’ shepherd-beagle mix, his family just added a new

German shepherdpuppy.

Donna Williams,cashier-reception-ist, has a couple oftwo-year-olds.Russell is a JackRussell andBradley is a pitbull/chocolate labmix whose color-ing is “a very pret-ty, reddish brown.”She occasionallybrings them in for

a visit on her days off.

Assistant service manager JackieMcDonald dotes on Tyson, her belovedmastiff, and Toby, her miniature pinsch-er, who often show up at work withher.“My life just wouldn’t be right if Ididn’t have dogs,” she says.“They bringso much joy.” Her work station is plas-tered with photos of Tyson, the gentlegiant at 200 pounds, and wiry Toby.

Be our guestAlthough you might not hit a day whenanother pup is lounging around theshowroom or service area, with somany doggy companions “on staff” thepotential is always there. Service managerMarco Maldonadohas been accompa-nied by hisChihuahua, Nala,and his mixedbreed, Georgie.Chuck Matthews,general manager, hasa new boxer puppynamed Ali.

The other ASMs, JoeBraswell and MattVanderford,have caninefriends athome: Joe’spuppy, Mandy,is anotherminiature pinscher,and Matt isowned byQuervo, hisChihuahua/fox terrier

mix. Sasha and Rudy, a pair of Germanshepherds, reside with technician JohnHurst, and technician Reed Johnson hastwo yellow labs,Wendy and Buddy.

“We have a lot of customers who comein here with their dogs,” notes Smykal.“In fact, we encourage customers tobring their well-behaved dogs.” One dalmation knows that McDonald can becounted on for carrots, and Smykal hasinstalled a jar of dog biscuits on his desk.

Looks like the place is going to thedogs.

DealershipsFred Beans Cadillac Saab phone 215-345-7222

Fred Beans Buick Pontiac GMCphone 215-345-7100

Fred Beans Chevrolet phone 215-348-3586

Fred Beans Mitsubishi phone 215-340-7950

Fred Beans Dodge Chrysler Jeep Subaru Suzukiphone 215-348-7500

Fred Beans Ford Lincoln Mercuryphone 215-348-2900

Fred Beans Hyundai phone 215-345-8200

Fred Beans Nissan of Doylestown phone 215-345-6900

Saturn of Doylestown phone 215-348-5990

Fred Beans Ford of Boyertownphone 610-367-2081

Fred Beans Volkswagen phone 610-254-8000

Fred Beans Pontiac Buick GMC of Limerickphone 610-495-1800

Fred Beans Nissan phone 610-495-1800

Saturn of Limerick phone 610-495-5900

Fred Beans Ford of West Chesterphone 610-696-4700

Fred Beans Ford Lincoln Mercury of Wynnewoodphone 610-649-3700

SubsidiariesAutorent of Doylestown phone 215-348-5151

Fred Beans Collision Center phone 215-345-8080

Fred Beans Detail & Accessory Centerphone 215-230-0364

Fred Beans Fleet Group phone 215-489-1000

Fred Beans Parts phone 215-348-0202

Fred Beans Management phone 215-345-8270

Fred Beans Towing phone 215-345-8080

NAPA of Doylestown phone 215-348-5057

Noble Advertising phone 215-348-3040

Publisher ......................Beth Beans GilbertEditor........................................Anne BiggsDesign ....Jamie Dacanay, Noble AdvertisingReprinting of any portion of this publication requires the written consent of the Fred Beans Family of Dealerships. Addressinquiries or comments to Driving Times, Fred Beans Family ofDealerships, 3960 Airport Boulevard, Doylestown, PA 18902, [email protected]. All content, except where otherwise attributed, is ©2006 Fred Beans Family of Dealerships.

Canine makes the saleRon and Nancy Gray of Doylestownwanted to buy a car from FredBeans. But Ron, a retired pilot, hadset his sights on a Honda Element.Fortunately, he found it on theInternet—available from the FredBeans dealerships in Limerick.

Fred Beans himself is pretty takenwith Ron and Nancy’s standard poo-dle, Amelia Earhart—and in fact,that’s how Fred remembers who theGrays are: the poodle’s family. Fredgot involved and the Grays sealedthe deal.You could almost say Amelianegotiated the sale, and now she’s inher Element.

Amelia in her Honda Element.

People who love dogs...LOVE Fred Beans Chevy!

Chuck & Ali

Jackie & Tyson

Marco withNala &Georgie

Customer Scott Harris ofQuakertown with Zoe,

his Harley-riding poodle compatriot.

Page 2: Family Family Talk Listings - Dealer.com...Family Talk What our customers are saying about the Fred Beans Family Presorted Standard U.S. Postage PAID Doylestown, PA Permit No. 365

Besides saving when youshop or purchase services…besides the specials just formembers…besides rackingup points toward yournext vehicle purchase…your Fred Beans Auto-Rewards membership mayvery well yield someadvantages you neveranticipated.

For example, did you realizeyour AutoRewards numberlinks you to the entire Fred

Beans Family of Dealerships? One customer who misplacedhis keys has good reason tobe glad it does.When a setof keys was found with ourrecognizable keytagattached, the finder deliv-ered them to the nearestFred Beans dealership.Using the keytag’s numberto search our AutoRewards

database, staff at Fred BeansFord of West Chester were

able to return the keys quicklyto the grateful owner.

Dream up a FREE Cold Stone Creamery creation in the ‘Like It’ sizeone per AutoRewards member

Show Your Card!

Do you dream in ice cream?

Honored at these locations:Willow Grove - 4013 Welsh Road (267) 781-7273Blue Bell - 730 W. DeKalb Pike (610) 279-3600Quakertown - 260 N. West End Blvd (215) 529-0900Spring House - 505 Spring House Village Center (215) 283-9430Warrington -110 Easton Road (215) 491-7385Feasterville - 140 East Street Road (215) 322-4802Paoli - Paoli Shopping Center (Routes 30 & 252) (610) 640-3321

SANTA’S SCHEDULESaturday 11/25 9 am to 1 pmFred Beans Ford of DoylestownSaturday 12/2 10 am to 1 pmFred Beans Volkswagen of DevonSaturday 12/2 2 pm to 5 pmFred Beans Ford of WynnewoodThursday 12/7 5 pm to 9 pmFred Beans Buick Pontiac GMC of DoylestownFriday 12/8 5pm to 9 pmFred Beans Nissan of DoylestownThursday 12/14 5 pm to 9 pmFred Beans Ford of West ChesterFriday 12/15 5 pm to 9 pm Fred Beans Buick Pontiac GMC of Limerick

Santa’s back!With a gift forAutoRewards members

Tis the season…and Fred BeansAutoRewards is again offering membersan opportunity to capture their chil-dren’s smiles and help replenish areafood pantries.

Bring a canned good or other non-per-ishable food item to one of the loca-tions below, and our photographer willtake a snapshot of your little one withSanta—FREE! Your donation will bene-fit local food banks, your children willexperience the giving spirit of the sea-son, and you’ll have a photograph totreasure for years to come.

No mall crowds, no parking nightmaresand no charge. One more way for usto say “thanks” for the opportunity toserve you this year. Happy holidays!

AutoRewards ScoreBoardAutoRewards ScoreBoard

AutoRewards presentssurprise benefits

Present coupon and valid Fred Beans AutoRewards cardat time of purchase. Offer expires 01/31/07.

No cash value.

Follow your points balance and stay up-to-date on new ven-dors and special offers. Just go to fredbeans.com and clickon “autorewards.” It’s all there, with a complete and conciseexplanation of the Fred Beans AutoRewards program. Ournew merchant offers debut in January, so check it out!

Keep an eye on future issues of Driving Times for upcoming special merchant gifts just for our Fred Beans AutoRewards members!

Remember

to log on!

FREE to Fred Beans AutoRewards Members ONLY!

Photography by Jack’s Cameras, withshops in Doylestown, Exton,Philadelphia,Willow Grove and otherDelaware Valley locations.

For AutoRewards members only…show your card!

The holidays are upon us. Thatmeans more opportunities for familycelebrations, office parties and otherfestive events. And that means moreopportunities to serve or drink alcohol.

Whether you’re a host or a happyparticipant, there are ways to ensurethe comfort and safety of those youcare about and are responsible for.Here are some things to think aboutbefore you open the door to yourfirst guest—or are welcomed into theparty.

� Hey, guess what? You don’t haveto drink at every party! That’s right: society has changed—along with the laws. Unless you’re hanging out with the wrong crowd, no one will think you are somehow flawed if you sip a soft drink or nurse one glass of wine all evening.

� If you’re planning a get-together, make it easy on everyone by dis-playing the non-alcoholic bever-ages at least as prominently as the alcoholic ones. A tall pitcher of ice water, a few bottles of sparkling cider and some exotic bottled water can look festive on the bar.

� Ask your guests what they would like to drink, rather than pointing them to thebottles of beer, wine and liquor lined up on the bar.

� Caring people don’t pressure anyone to drink alcoholic bever- ages. Responsible hosts don’t make alcohol the center-piece of the gath-ering—especially when there are so many other great reasons for getting together with friends, family and coworkers.

� Make sure you have food to offset the drinking. If you’re the guest, make sure you eat!

� Hosts, your moral and legal obli-gation is this: Under no circum-stances allow someone to drive who has been drinking through the evening. Your back-up plans could include having phone num-bers of taxi services, hiring responsible teenagers who can be counted on to take guests home safely, putting clean sheets on the guestroom beds or halting the serving of alcohol in favor of cof-fee, tea or soft drinks about an hour before your event is sched-uled to end.

� Guests, your moral and legal obligation is this: never drive when you’ve been drinking, and don’t allow anyone else to do so. Designate a non-drinking driver—or be a holiday hero and offer to be one. Even if you won’t be driving, you should still deter- mine how much you will drink and then stick to it.

In the weeks to come, keep in mindwhat you are celebrating. Make sureyou and those you care about mostare around for the holidays nextyear. Party responsibly.

Keep it light, keep it safeDon’t drink and drive

Source: “Holiday Drinking: Keep It Safe” by Drew S. Edwards, MShttp://psychcentral.com

Fred Beans Ford Lincoln Mercury recent-ly established the Fred Beans CustomerCare Center, staffed by fully trainedappointment coordinators and answergurus to ensure that each customerreceives quality service, timely remindersand convenient appointments. It’s our way of maintaining the high level of customer service set by Fred Beans whenhe purchased his first Ford dealership in Doylestown in 1975.

We can answer your questions andaddress your concerns on virtually everyaspect of your vehicle’s care. Becausewe’re linked with all other Fred Beansservices, we can also coordinate arrange-ments for you with multiple locations,such as our Detail & Accessories Center,Collision Center and Autorent. We’ll alsohelp you get the most from yourAutoRewards membership.

You can contact us at the CCC in threeways: through the website: http://fbford.fredbeans.com/service_appt_form.htm, via email: [email protected] or byphone: 1-800-306-3751

The best times to reach our appointmentcoordinators and answer gurus are 9 till 7Monday through Thursday and 9 till 5 onFriday and Saturday.

Our CCC Courtesy Phone and EmailReminders and Notifications cover a lot: � All factory-recommended service� Your free first lube, oil and filter

service � State inspections� Minor and major service � 24-hour advance phone confirmation

of appointments for any Fred Beans service

� Special-order parts delivery� Factory-sponsored recalls� Missed appointments� Special programs, announcements,

incentives and automotive news-to-use

Our goal is always to ensure that youreceive the service and satisfaction youexpect and need from Fred Beans FordLincoln Mercury, through the life of thisvehicle and beyond.

email: [email protected] 2 DRIVING times DRIVING times page 7web: fredbeans.com

Page 3: Family Family Talk Listings - Dealer.com...Family Talk What our customers are saying about the Fred Beans Family Presorted Standard U.S. Postage PAID Doylestown, PA Permit No. 365

Childcare Center almost finished!The BucksMont Katrina Relief Projectis pushing ahead with construction ofthe Hancock County ChildDevelopment Center in Bay St. Louis,Miss. At press time, with installation ofthe public water main holding up theworks, the December 5 dedication hadbeen postponed until after the first ofthe year. Meanwhile, Fred Beans hasincreased the organization’s totalpledge to $113,000 to cover additionalitems for the 124 youngsters who willuse the facility when it opens. Thefurnishings order, paid for by dona-tions from Fred Beans employees andthe Fred Beans Charitable Fund, willbe held safely at Kaplan Companyuntil the center is ready to receive it.A note: Kaplan very generously dis-counted the order 17 percent and iscovering shipping and set up.

Employees honored Fred Beans Family of Dealerships honored 61 employees throughout itsDoylestown operations the week ofOctober 9. This is the sixth year thatmanagement has formally acknowl-edged the contributions of all thecompany’s employees and presentedawards to those at 5-year milestones.

Four long-time employees wereamong those recognized: Walter(Woody) Everett, Body Shop manager,30 years; Francis (Buzz) Hall, Collisiontechnician, 25 years; Barbara Swan,Saturn/Nissan/VW controller, 20 years;and Richard Dolan, Hyundai sales-person, 20 years.

Then & NowCustomer Steve Campana has a longmemory. And he saves the photo-graphic evidence. He recently sent usan email with this note and the pic-tures that follow. Thanks for sharingthis blast from the past, Steve.

To Tom Trumbauer [Doylestown Fordsalesman]– Thanks for taking some ofthe pain out of buying a car. Through-out the process you were patient, cour-teous, well informed, and easy to talkto. I won’t hesitate to recommend youand Fred Beans Ford to friends.

As I mentioned, this is not my first tripto a Fred Beans dealership. The firstone was in March or April of 1976,when I bought my first new car—a Maverick sedan—from Al Roup, out ofthe same building where I took owner-

ship of the2007 Milanthis after-noon. Attached isthe “thenand now”picture. Idon’t missthose poly-ester leisuresuits, do you?And thecars are alot better.Here’s hop-ing we’rebotharoundwhen the2037 Fordcars roll offthe line.

Nissan Limerick facility takes awardFor 16 years the SoutheastPennsylvania Chapter of theAssociated Builders and Contractorshas presented its Merit Construction

Awards of Excellence to projectsdemonstrating exceptional quality of work and design. On November 15 ABC/SEPA named the new Fred Beans Nissan of Limerick the BestCommercial Project in the $2million–$4million category.

Congratulations to C. Raymond Davis& Sons Inc. of Kimberton, Pa., whobuilt the 23,000-square-foot, high-techfacility. It includes a bright, spaciousshowroom with separate sales offices;three-lane heated service drive-thruand 12 service bays; and customerlounge, playroom and hospitality area.The facility was fully operational bymid-March 2006.

Passionately Pink for the Cure™OnOctober27, some219 FredBeansemployeesput on thepink toparticipatein the new,year-roundfundraisingand educa-

tion program that kicked off this fall inconjunction with National BreastCancer Awareness Month. The pro-gram, which supports the Susan G.Komen Breast Cancer Foundation,encourages companies, schools andorganizations to make a difference bychipping in for breast cancer research,education, screening and treatment.

Cathy Glass, employment coordinator,estimates that $1,095 was raised fromthe 15 Doylestown Beans locations.

Welcome home, Greg!Greg Golden, commercial accountmanager at McCafferty Ford ofMechanicsburg, recently returned tohis family and his job at McCafferty

after a year-long tour of duty in Iraq.Greg was all set to retire from thePennsylvania Army National Guardwith 22 years of service when his unit,the Battery F 109th Field Artillery outof York, Pa., was reactivated anddeployed in July 2005. Greg’s happyto be home with his family-his wifeand six children, ages 21 months to 23 years-and grateful, too, to be backat work. We look forward to the daywhen all our troops can return safelyto their loved ones.

The Voice of Saturn at B101For you B101 listeners who thoughtyou heard a familiar voice–yes, that’sBeth Beans Gilbert talking aboutSaturn’s new line-up of automobileson Philadelphia’s WBEB-FM. Beth wasan enthusiastic convert to the “SaturnDifference” and the brand’s nameplatein the early ‘90s. Now, with great-looking new models rolling into theshowrooms, she’s agreed to bespokesperson for Saturn ofDoylestown and Saturn of Limerick.Listen for more from Beth on B101.

CB Cares—and so do weThe Fred Beans Family of Dealershipsrecently fulfilled a $50,000 pledge toCB Cares (formerly Central BucksHealthier Community Team) for pro-grams within the community that arebuilt around the 40 DevelopmentalAssets, the Search Institute’s nationallyacclaimed research-based framework(www.search-institute.org). CB Caresliterature explains: “The Assets areconcrete, common sense, positiveexperiences andqualities essential toraising successfulyoung people. Theseassets have thepower during criticaladolescent years toinfluence choicesyoung people makeand help thembecome caring,responsible adults.”

Among the programs CB Cares fundsis the Backpack Newsflash, publishedmonthly and distributed in print orelectronically to all students in theCentral Bucks School District.Programs for parents include GuidingGood Choices, a research-based, 5-ses-sion program for parents of childrenin grades 4 through 8 that focuses ondeveloping strong families, and ChooseBooze Many Lose. The latter programprovides a dramatic, emotional andeducational depiction of the harshrealities of drinking and driving; it isintentionally scheduled for the weekof the participating high school’s senior prom.

Fred Beans ‘Legends’ win title againJack Enright, general manager of FredBeans Ford of West Chester, says hefrequently gets calls from men whowant to play on “his” senior softballteam. Truth is, the West Chester deal-ership only sponsors the championshipFred Beans Legends; Jack doesn’tactually coach or play for it and can’ttake credit for the team’s exceptionalrecord.

Members of the Ches-Del CountySenior Softball League, the Legendshave taken home the first- and sec-ond-place trophies twice eachsince the 2003 season—while com-piling an impressive 110–11 recordin the four years. This 60 and overteam, which recruits from Chesterand Delaware counties to completeits 16-person roster, includes a cou-ple of former minor-league play-ers—or so “legend” has it. Fact orrumor, their accomplishments arebecoming legendary. Congratulations!

Family HappeningsNews about our people and activities around the organization

email: [email protected] web: fredbeans.compage 4 DRIVING times DRIVING times page 5

Farewell, TaurusAt the end of October, Ford pro-duced the last Taurus at its assemblyplant near Atlanta. The popularcar—called by some the most influ-ential automobile since the Model T–debuted in late 1985 and had salesof nearly 7 million in its 21 years.The innovative Taurus set the trendfor more aerodynamic, more effi-cient and better-handling models,later mimicked by other domesticand foreign manufacturers. Choose the perfect gift!

Fred Beans “Everything Automotive” Gift CardsIf your gift list includes someone with a vehicle—and whosedoesn’t?—surprise and delight your recipients with a FredBeans gift card for any amount youwish. Good at any Fred Beans dealer-ship or subsidiary for any purchase—from detail and accessories to oilchanges and maintenance, from partsat NAPA to a special holiday rental.

New Doyle playground opensGathering at the ribbon-cutting for the new playground at DoyleElementary in Doylestown are Beth Beans Gilbert, donor; SusanSalvesen, principal; Representative Chuck McIlhenny (PA-143);Christine Hall, chair of the Playground Committee; and BethDarcy, president of the Doyle Home and School Association.

30, 25, 20 and 20

Saturn of Doylestown and Autorent

Fred Beans Accounting officeThen 1976

Now 2006

Nissan of Limerick

Fred Beans presents a check to CB Cares president SteveMcComas and board member Barbara Lyons. Back row,Chris Gilbert, Fred Beans Ford general manager, and

Barbara Gross, CB Cares outreach coordinator.

Hancock County Child Development Center

Page 4: Family Family Talk Listings - Dealer.com...Family Talk What our customers are saying about the Fred Beans Family Presorted Standard U.S. Postage PAID Doylestown, PA Permit No. 365

AdvantagesFamily

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coupon at time of purchase. Good until 3/15/2007.

NAPA Parts

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What’s in a name?

Rabbit, Redux

Volkswagen makes really terrificautomobiles. It’s the names the companychooses that perplex us. After all, this iswhere the world got Fahrvergnügenand Touareg. (At least VW told us howto pronounce Fahrvergnügen.)

And now, the Rabbit is back,redesigned for 2007 and replacing theGolf, which replaced the first Rabbit—two more VW names that defy under-standing. The Rabbit is hopping intoshowrooms with every expecta-tion of doing its part to add to theGolf-Rabbit statistics as the thirdmost-popular model in the worldand Volkswagen’s top-seller of alltime.

“Part of the fun of this car,” saysJamie Orr, salesperson for FredBeans Volkswagen of Devon, “isthat everyone who comes in has aRabbit tale to tell.” The other partof the fun is that the new Rabbitis such a bargain.

“It’s the best value car on themarket. The Rabbit has all thesame equipment and safety fea-tures as models in a class or twoabove it, but for thousands less.”

A driver’s carThe Rabbit’s engine—German-designedand -built, but tuned for American-styledriving—is VW’s 2.5-liter inline five-cylinder that offers 170 foot-pounds oftorque needed for swift accelerationand easy highway merging. It’s quickand responsive and fun to drive, and itsfour-wheel independent suspension andlonger wheelbase give it a nice ride andgood stability and handling. The car comes standard with a 5-speedmanual or is available with a 6-speedautomatic with a Tiptronic manual shift-ing feature. Both deliver excellent fueleconomy.

The Rabbit’s two- or four-door hatch-back design—one of the few entry-levelmodels with a hatchback—provideseasy access to 46 cubic feet of cargospace with the seats folded down.Standard safety features include side-curtain airbags and antilock brakes thatare usually optional for this class. TheNHTSA (National Highway Traffic Safety

Administration) awarded the Rabbit its4-star frontal and 5-star side-impactcrash test ratings.

Higher-end features add comfort The four-door comes standard with a10-speaker in-dash “smart stereo” sys-tem that helps compensate for roadnoise by adjusting the volume up ordown depending on driving speed. Itcarries the kind of interior features thatyou’d expect in a more expensive car—

this is another of VW’s strengths—suchas power windows with “pinch protec-tion,” a driver’s seat that manuallyadjusts six ways and blue instrumentpanel lighting that’s bright, easy tosee…and way cool.

With great fuel economy and safety features, roomy comfort and good handling—and a base price under$15,000—this bunny is one heckuva practical car.

The new Lincoln MKZ for 2007 isnot a Zephyr. Oh, sure, it has a lotin common with the 2006 Zephyr—that “Z” is a dead give-away—butslip inside. What you see there andwhat you experience as you driveaway will settle it once and for all.

The Lincoln MKZ is a mid-size luxurycar that replaces the Zephyr. Alongwith a modified waterfall grill and otherchanges, Lincoln increased the Zephyr’sengine size and power output, remadethe interior with a lot more flash andsubstance, added an intelligent AWDoption and gave it a new name.And for prices starting at $29,890MSRP, you can get into Lincoln luxu-ry, power and great handling with-out breaking the bank.

Handles well, feels great!The MKZ, with standard 6-speedautomatic transmission, features amore efficient 3.5-liter Duratec V6that provides 263hp and 249-foot-pounds of torque. The suspension is independent all around with ashort/long arm (SLA) design in frontand multilink setup with coilovershock absorbers in the rear.

Okay, that’s the business end of thisLincoln. But as a therapist might say,“How do you feel about it?” Well, wefeel very good about the MKZ.

“It’s a great car, a good combina-tion of sport and luxury thatreally performs,” says KurtRuffing, sales managerat Fred Beans. “Ithandles beautifully,has great accelera-tion, and its interi-or won designawards—it’s reallybeautiful.”

Beauty and comfortOutside, the MKZ isclassic Lincoln, withdistinctive styling that’srefined for a fresh newaudience. Inside, its

nimble handling and comfort fea-tures make short work of long jour-neys and tedious commutes. On allyour jaunts, the minutes spent enjoy-ing MKZ’s quiet, relaxing ride passalmost too quickly between yourdoor and your destination.

How so? Listen to this: the optional600-watt THX® sound system with14 speakers, perfect for the MKZ’squiet interior. Available MP3 audioinput jack and factory-installed SIR-IUS satellite radio. Available DVD-based navigation system with asharp 6.5-inch screen and text-to-speech technology.

Surround yourself with this: whiteelectro-luminescent and LED lighting.

Heated and cooled seats.Ebony, figured maple or

satin nickel trim.Real leather. A

spacious cabinthat allowsthree feet oflegroom in theback, plus thelargest trunk inits class.

If you’re readyto break into

classic Lincolnluxury and all

that comes with it,you owe it to yourself

to check out the MKZ.

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and does not include excessmileage or CDW. Limit one per

customer per month. Good until 3/15/2007.

Car Rental

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The Works!$49.95

plus tax

Rotate & inspect tires � Lube oil & filter change w/ up to 5 quarts of oil � Inspect brakes

Check & adjust tire air pressure Check & top off all fluids � Multi-point inspection

Cannot be combined with anyother offer. Present coupon attime of service appointment.

Good until 3/15/2007.

Good on any NAPA brand retail purchase.

[or 15% off OEM parts]

Mark these words!MKZ breaks the Lincoln mold

When I was in HancockCounty, Mississippi, after hurri-cane Katrina had washed peoplefrom their homes and jobs andcommunities, I was moved by thespirit of the people. Out of the lit-tle they had, they still flewAmerican flags and posted signsof support for the Americantroops fighting far from home.

After the tragedy in LancasterCounty, we all saw how theAmish community embraced andsupported the perpetrator’s fami-ly. When our way of life touchedtheir way of life, they took theirpersonal pain and found a way tocare about others.

These prove to me that theAmerican spirit is alive and well.And that those best qualified tokeep the spirit are those whohave the spirit in their hearts.

At our recent EmployeeAppreciation lunches, I urgedeach person to do the right thing.When we do, we’ll get the rightresults. In this changing society,we have more responsibility to begood mentors than ever before,and an obligation to leave thingsbetter than when we came.

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at time of purchase. Good until 3/15/2007.

Redeem for a free Fred Beans Road HazardWarranty with purchase of any tire.

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Save up to

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Weekend Rates

Through January 2, Lincoln is offering the 2007 MKZ as a $397-a-month “sign and drive”: that’s no security, no down, no first payment.

Cool VW gear for you and your car: vw.com/vwlife/drivergear.html

Oh, yeah…and that guitarAnd yes, your new Rabbit does comewith a free First Act© GarageMasterguitar, custom-designed with a specialbuilt-in amp that allows you to playthe guitar through your car’s audiosystem. It comes in four Rabbit-com-plementary colors and an engravedplate on the back of the headstockfeaturing the same VIN as your Rabbit.And when you aren’t making thetunes, you can plug in your MP3 player for nice, clear stereo sound.