Fall 08 - nor1 · Fall 08 Connecting with the Nor1 eStandby® System eStandby User Management Guide
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Connecting with the Nor1 eStandby ® System eStandby User Management Guide
Transcript of Fall 08 - nor1 · Fall 08 Connecting with the Nor1 eStandby® System eStandby User Management Guide
08 Fall
Connecting with the Nor1 eStandby® System
eStandby User Management Guide
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Table of Contents
User Management Overview.................................................................................................................... 3
Property User................................................................................................................................................ 3
Property Manager........................................................................................................................................ 3
Chain Manager .............................................................................................................................................. 3
Access and Logging into User Management ..................................................................................... 3
Creating a New User ................................................................................................................................... 3
Removing Users............................................................................................................................................ 9
Modifying User Privileges & Quick Reset Password....................................................................... 10
Property User Access Instructions..................................................................................................... 13
Accessing User Accounts ......................................................................................................................... 13
Resetting Passwords................................................................................................................................. 13
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User Management Overview The Nor1 User Management application allows hotel partners to unlock accounts,
reset passwords, and make modifications to distribution lists in real-time. By creating a hierarchy of ascending user privileges, User Management allows parent users to manage child accounts from the multi-property chain level down
to hotel users. The three different user-types are listed below. Users designated as manager users will have control over assigning user permission to individual team members. Based on the permission, users will have different application privileges.
Property User:
- Property users can reset their own password and open applications assigned by the Property Manager, Chain Manager and/or a Nor1 representative.
Property Manager (single -property):
- Property Managers can create, remove, and modify their Property Users and have all permissions assigned to property users.
Chain Manager (multi-property): - Chain Managers can create, remove, and modify Property Managers at all
assigned properties and have all permissions assigned to property managers.
Access and Logging into User Management
Property Managers control permissions for their Users through a new interface
accessed from the Upsell Action Center (UAC) or via direct URL. This guide will explain how to create, remove and modify Award and property-level users.
Creating a New User
1. Log in to http://portal.nor1upgrades.com/user_portal/login and click on “User
Management”
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- If a username and password has not been assigned, please contact the
Property Manager. If designated as the Property Manager, e-mail
2. Once logged into User Management, select the green “Create User” button
3. The “Create User” link will open a blank new user form. Within this form fill out
all user information. There are four sections to be completed:
a. User Profile: Enter basic information for the user.
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b. Application Access: Assign permissions to Nor1 tools as needed.
c. Chain/Property access: Assign multiple property access to new users.
*Property options are limited to those assigned to the manager. If
additional properties are needed, contact [email protected].
d. Manage E-mail Alerts & Reports: By clicking “ Send Pending Revenue
Notifications” new users are automatically added to the daily alert
distributon for pending revenue.
4. Once all data is completed, click the “Save” button.
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A confirmation window will display notification of successful user creation
a. Immediately following, the account user will be sent a registration e-mail
to activate the account.
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b. In order to activate the account, the user must verify their information and
access by clicking “Confirm now”.
*If not confirmed, the account will not be created.
c. After confirmation, new users will be required to set a password.
i. Password requirements:
1. Minimum of 8 characters
2. Minimum 1 numeric character
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d. The new user will receive a follow up e-mail confirming that account set
up was completed: “Your Nor1 account is complete”.
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Removing Users
1. Log in to https://emanagement.nor1upgrades.com
2. Enter the name or e-mail of the account user in the blank field, click on the blue
“Search” button to find your existing user.
3. To delete the user, click on the red “Delete” Button.
4. Click on OK to approve the deletion of the existing user.
5. A confirmation window will be presented upon successful deletion.
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Modifying User Privileges & Quick Reset Password
1. Log in to https://emanagement.nor1upgrades.com
2. Enter the name or e-mail of the existing user into the search-bar.
3. Click on the “Search“ button to locate the user record.
4. To reset password, simply click the blue “Reset Password” button.
a. A windowed prompt will request selection confirmation.
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b. A password reset e-mail will be dispatched to the address on file.
*For details on how to set a new password, see page 14.
5. To modify/edit user details, click on the blue “Edit” button.
6. The User Profile window displays all permissions and user rights.
a. User Profile: Change user details and role.
b. Application Access: Enable access to Nor1 tools and applications.
c. Chain/Property Access: Assign users access to multiple properties.
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*Only applicable for managers with multiple properties assigned.
d. Disable/Delete Account:
To temporarily remove users from distribution and property access
use the “Disable Account” feature. This feature saves property
users in the Nor1 system for future activation.
To permanently delete users from the Nor1 system, select “Delete
Account” on the main screen.
e. Manage E-mail Alerts and Reports: Select the checkbox to include users
on the Daily Nor1 pending revenue e-mails.
7. Click the green “Save” button to complete updates.
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Property User Access Instructions
Accessing User Accounts 1. Log in to https://emanagement.nor1upgrades.com
A Username and password will be provided to you by your property manager.
You will receive an e-mail once your specific user is created.
Resetting Passwords 1. Click “Change Password”
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a. After selecting, a screen will prompt for verification
b. Click “OK” to access the password reset form. This form requires the
current password to create a new password.
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2. Lost Passwords
a. Self-service password reset tools are available on all Nor1 login pages.
https://emanagement.nor1upgrades.com
b. To being the password reset process Click “Forgot your password?” c. Enter and Submit e-mail address.
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d. After submission a recovery e-mail will be sent to the address on file.
e. Click on “Recover Now” to access the password reset screen.
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f. Add new password and select “Update Password”.
For additional inquiries or questions please contact Nor1 support at [email protected]
© 2016 Nor1 Inc. All Rights Reserved
“Nor1”, “Powered by Nor1”, “Nor1 Upgrade Your Life”, “eStandby”, “eStandby Upgrade”, “Nor1 Upgrade”, “PRiME”, “Front Desk Integration”, “eFDU” and “eReach” are
representative of some of the logos and trademarks registered by Nor1, Inc.
Copyright © 2004-2016 Nor1, Inc. All Rights Reserved
The Nor1 system and/or its use is covered by Patents 7,249,062, 8,170,925,
8,271,337, 8,285,599 and other patents pending.
