Company Profile

Falck was founded in 1906 by Sophus Falck, in Copenhagen Denmark, and today we operate in 47 countries on six continents and this is supported by over 34,000 staff globally.

Falck operates the world’s largest private fire brigade - Since the inauguration of the company in 1906 one of our core areas of operation has been fire fighting, and we now have more than 100 years of experience as a fire service provider, to both public authorities and industrial clients. Since 2006, Falck has been the leading international provider of industrial fire and rescue services for high-risk industries and airports. Today Falck Fire Services operates the world’s largest private fire fighting company and has developed many of the best practices used globally.

Falck operates the world’s largest intercontinental ambulance service - We provide emergency medical services to the general public in 18 countries in close collaboration with the authorities and private industry. Falck has the world’s largest ambulance fleet which last year

responded to well over four million emergency calls in addition to which we also provide a large number of other prehospital services and site based clinics including emergency helicopters and rapid response units with paramedics, nurses and doctors.

Falck is the world’s largest provider of offshore safety services - In the area of workplace-related safety training courses and safety services, including rescue and emergency services, especially for the offshore and maritime sectors Falck is the world’s leading provider. With 38 training centres in 19 countries on six continents companies in the chemical, aviation and mining industries also avail themselves of Falck’s special skills and expertise, which have been developed in close collaboration with international business partners and on the basis of Falck’s more than 100 years of experience in rescue services.

Our Falck Global Assistance delivers health, safety and security risk management solutions to global companies and their global workforce as well as to travelers through strategically positioned Global Assistance Centers.

About us

For more than a century, it has been Falck’s mission to prevent accidents, disease and emergency situations, to rescue and assist people in emergencies quickly and competently and to rehabilitate people after illness and injury.

In addition to our Falck mission our Falck values have held firm since 1906 and we are pleased to see them as core to our operations in the Australia Pacific region.

Yours sincerely

Hans Jensen Simon PaullChairman of the Board - Australia Pacific Chief Executive Officer - Australia Pacific

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Falck uses an Integrated Management System which is externally certified by a multinational independent third party to the following management standards;

• ISO 9001 – Quality Management Systems

• ISO 14001 – Environmental Management Systems

• OHSAS 18001 and AS/NZS 4801 – Occupational Health and Safety Management Systems

The scope of certification includes:

Medical, Security & Emergency Services. Hire of ambulances, rescue tenders/ trailers, fire appliances, medical centres and specialist equipment. Fire, emergency response and medical training. Operations and shutdown activities.

Development of and provision of Emergency Management services (fire/rescue/hazmat/first responder), facility and mobile security, design of and installation, commissioning, test, inspection and maintenance of fixed and portable life safety and fire protection systems, provision of first aid services and health tests, special services including development of confined space procedures, conducting risk assessments, confined space rescue, pumping operations, fire/breathing apparatus, safety standbys and twin rope access services, design and development of and provision of industry-specific consulting in emergency management, plans and procedures, hazardous and dangerous goods and risk management.

Falck’s management system supports the specific objective of ensuring that all work completed, and services or products provided by Falck consistently meets the specified high level requirements of our clients.

We are committed to a continued focus on customer and product requirements, process performance

Management System and Certifications

and effectiveness with an emphasis on continuous improvement and objective measurement. Falck is committed to use resources efficiently, minimize waste, prevent pollution and eliminate work-related injury and illness. We are committed to maintaining a safe, healthy and environmentally friendly working environment in which staff, visitors, subcontractors, suppliers and the general public are not exposed to hazards.

Falck also use the ISO 31000 ‘Risk management – Principles and guidelines’ standard to support and enhance its activities in all areas of the organisation. Continuous improvement of our management system is achieved by;

• Establishing and continuously reviewing our objectives

• Conducting regular reviews and audits of our management system

• Effectively managing workplace risk

• Creating a culture that will promote continuous improvement

Falck is a member of and/or accredited to a number of professional bodies. These include:

• Australian Standards Association

• Extinguishing Agent Trading Authorisation (Fire Protection Industry ODS and SGG Board)

• Fire Protection Association of Australia – Code of Practice compliant

• JOIFF (the International Organisation for Industrial Hazard Management)

• National Fire Protection Association (USA)

• Registered Electrical Contractor (No. 15199

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Global experience with a local focus

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Falck specialises in the establishment and operation of comprehensive remote area medical services.

We currently provide services for thousands of client personnel across all of our remote area sites supported with Australia’s largest privately owned rescue ambulance fleet.

Through our comprehensive range of medical services our clients can take advantage of a single source, fully integrated solution for the provision of;

• Medics

• Nurses

• Doctors (on site) and Medical Director

• Medical Centre design and fit-out

• Procedures, Protocols and Guidelines

• Poisons Licence and Compliance

• Clinical Administration and Audit

• 2WD and 4WD fully equipped ambulances

• Logistics, HR, HSEQ and Travel Management

• First aid training on site

Our medical insertion list and clinical management systems provide Falck staff with the skills and confidence to provide high quality on site medical services.

Our clinics maintain a comprehensive suite of broad-spectrum medications that exceed that required to manage a range of critical incidents on site. This is regularly reviewed against site-based risk analysis.

Medical ServicesFalck staff use recognised clinical procedures, protocols and guidelines supported by an extensive suite of documentation.

They also ensure a consistent standard across all of our operations and a seamless transfer of patients in the wider medical system.

Our head office management team is in regular contact with our on-site personnel and frequently visits them to conduct operational and clinical audits.

The delivery of education to our clients’ on-site personnel is critical and forms an important part of our site-based communication and integration strategy.

Falck is a Registered Training

Organisation (RTO) with expertise in the development and delivery of a comprehensive range of medical/healthcare courses.

Our team is skilled in conducting emergency scenario development and simulated exercises to review preparedness and understanding and to manage assessed gaps.

Falck maintains excellence in service delivery through continual education updates and regular auditing. Highly qualified medics and head office support staff are the basis for quality in our service delivery. Highly credentialed medics using rigorous internal and external auditing processes ensure our practice is in line with the appropriate standards.

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AmbulancesFalck is proud to own and operate the largest fleet of private 4WD rescue ambulances in Australia.

Our ambulances are built to specifications developed through years of remote area operations and tailored by a comprehensive understanding of our clients’ specific needs.

All of our ambulances come fully equipped, ready for use and can be stocked to meet different client risk profiles or area specific demands.

We work closely with our clients to ensure that our ambulances are supported and maintained in accordance with manufacturers’ recommendations.

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Where a high level of patient care is required, Falck provides its purpose-built Greenfields Medical Centre (GMC).

Typically comprising three 20ft ISO containers, the GMC is completely mobile, containerised and self-supporting to meet the needs of the patients and care givers.

The GMC is freighted to site and is easily connected to existing utility services. Alternatively it remains self sufficient using its generator, potable water tank, water pressure system, black/grey water tank and its self contained/self-sufficient vacuum sanitary system.

Our GMC’s and their Support Cabins are rated to be flown in on long line under helicopters to allow access to remote areas.

Falck has developed a fully containerised and portable drug and alcohol testing facility. Manufactured to ISO standards it is strong and durable and is easily positioned using a crane or forklift.

Plug and play technology is used for utility services including

Greenfield Medical Centre and Helicopter Transportable Medical Centres

power, sewage and water to reduce the need for site works. The insulated and air conditioned facility consists of three separate testing rooms designed for comfort, practicality and security.

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Emergency ServicesAt Falck we provide our clients with comprehensive and professional Emergency Response Teams as well as fully equipped industrial facility Fire Brigades. Our Emergency Response Teams and Fire Brigades have been providing 24 / 7 / 365 coverage to oil and gas and petrochemical facilities; automotive; steel making and manufacturing plants; defence, high security and hospital facilities for over 100 years.

For our clients that need professional support personnel to be embedded within their own company organisational structures, at Falck, our fully trained and highly experienced Emergency Services Officers and Coordinators are an outstanding addition to any Health and Safety Department.

We focus our team’s response capability to ensure that we meet the requirements of the Safety Case, or match the

identified or likely Major Accident Events (MAE), and in this way provide services ranging from support to proactive prevention.

We have expertise across a wide range of operational disciplines and experience operating in a diverse range of geographic locations. Our experience covers exploration, construction and operations on resource and major utility projects as well as during shutdowns and other critical events both onshore and offshore.

On deployment of our Emergency Response Teams or Fire Brigades we will set up our operations using our Falck procedures, guidelines and on-line Brigade management tools and ensure that all of our systems are working effectively and in accordance with the relevant standards and regulations. Alternatively, if we are embedding our

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Our Emergency Service Officers have wide ranging expertise across many of the following key areas;• Breathing Apparatus• Fire Fighting• High Angle Rescue• Vehicle Extrication• Confined Space Rescue• Hazmat• Work Safely at Heights• Enter Confined Space• Monitor Hazardous Atmospheres• Conduct Safety and Health Investigations• Render Hazardous Materials Incident Safe• Undertake Vertical Rescue• Respond to Fire (extinguishers)• Investigate Incidents• Gas Test Atmospheres• Undertake Fire Control and Emergency Rescue• Suppress Urban Fire• Employ Personal Protection at Hazardous Material Incidents• Emergency Response Team Medical Training

personnel within our clients own organisational structure then we will integrate into our client’s existing site infrastructure, procedures and systems. In those cases where we arrive on a greenfield site with no existing support infrastructure, our emergency services staff are supported by the full weight and resources of Falck.

While maintaining our site-based services, our Emergency Services and Fire Brigade personnel report through their onsite team leaders to the Falck Manager.

As an RTO, Falck maintains and upgrades the skills of our emergency services personnel through the provision of either on-site training or off-site training in our Fire and Emergency Response Training Base. Additionally, we can deliver site-based training to our client’s personnel.

Aircraft Rescue and Fire Fighting (ARFF)Aircraft Rescue and Fire Fighting (ARFF) is a specialist category of firefighting involving the response, hazard mitigation, evacuation and possible rescue of passengers and crew of an aircraft, typically involved in an airport ground emergency.

We understand that the speed with which emergency response equipment and personnel arrive at the scene of the emergency is of paramount importance.

Our specialist ARFF service can respond swiftly & effectively to the mass casualty potential of any aviation emergency. Our initial objective - to secure the aircraft against hazards including fire - increases the survivability of the passengers and crew on board.

We have successfully recruited, trained, and deployed ARFF personnel in some of the most remote and inhospitable

areas in the region and have provided overall management of ARFF service deliverables.

Our services are deployed in adherence with established codes of practice including those of the International Civil Aviation Organisation, Civil Aviation Safety Authority and National Fire Protection Codes.

Our firefighters have advanced training in the application of firefighting foams, dry chemical and clean agents used to extinguish burning aviation fuel in and around an aircraft.

Falck can provide airstrip, airfield and airport operators with a complete turnkey ARFF package inclusive of service scope development, personnel selection, recruitment, training, deployment and management as well as the provision of equipment and fleet needs.

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Fire AppliancesFalck own and operate an extensive fleet of rental fire appliances, specified and built to both emergency services and mine site standards.

Our “Light Attacks” or “Fast Attacks” are supplied fully equipped ready for deployment. They can be equipped to site-specific needs or risk profiles by carrying equipment such as stand pipes, lay flat hoses, vehicle extrication equipment, breathing apparatus and more.

We pay great attention to the maintenance and care of our fleet to ensure optimal performance with guaranteed reliability.

By renting your emergency vehicles through Falck you can ensure that your site has the most appropriate appliance for your site conditions and risk profile.

Falck also provides interchangeable fire and rescue modules that can be set-up on a 4WD or a trailer.

Where heavy duty applications are required, Falck can provide 4WD pump and roll fire rescue appliances,

2WD heavy pumpers configured for emergency as well as response and fire and rescue applications. All of our heavy appliances can be supplied bare or fully equipped ready for use.

You also have the opportunity to change your appliance configuration to meet your changing circumstances or to meet your short term shutdown or turnaround demands.

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Falck rescue tenders and trailers allow for the rapid mobilisation of emergency services rescue equipment in the event of an emergency.

Our rescue tenders and trailers can be supplied with a basic fit-out or fully equipped, ready for deployment in any environment.

Falck rescue tenders are independent, self-contained vehicles removing the need for another vehicle on site whereas our rescue trailers are towed. Either way we can meet the differing demands of our clients. We also have Helicopter Transportable rescue trailers.

We are able to supply comprehensive equipment fit-outs to cover a range of requirements such as fire, hazmat, vehicle extrication, rope rescue, confined space entry, rescue and more.

Rescue Tenders and Trailers

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We operate a fleet of containerised modules that will support not only hired equipment but also site owned equipment during a shutdown.

This allows site emergency service personnel to focus on their primary role while we provide specialist support services, such as;

• Fully equipped portable maintenance workshop

• Fully equipped portable cleaning & decontamination facility

• Compressor for filling of SCBA cylinders

We provide;

• world-class equipment, tested and certified

• assistance in the selection of the correct type of equipment and

• help with interpretation of the Australian Standards and regulations

We offer Safety and Rescue Equipment for short or long term hire, including;

• Self Contained Breathing Apparatus (SCBA)

• 6 litre 300 bar cylinders

• Escape sets

• Long lines

• Air hoses (breathing air quality with safety couplings)

• Airline trollies

• Half face respirators

• Full face respirators

• Filters to suit

Equipment Hire and On Site Facilities

We can also provide a unique range of intrinsically safe and certified equipment for;

• Short or long term hire

• Confined space rescue equipment

• Height rescue equipment

• Extrication equipment

Shutdowns often result in situations with specific issues such as hot work and confined space requiring an increased quantity of fire protection equipment to assist in mitigating the risks and we can meet your needs.

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Falck is able to advise you on the most effective fire protection equipment for your special needs. We specialise in the design and installation of systems for industrial and high risk industries, as well as healthcare facilities.

We install and maintain all fire protection equipment to current Australian Standards, using qualified staff. Our systems are internationally quality certified, and we are recognised as code of practice compliant with the Fire Protection Association of Australia. Some of the fire protection systems we can install include:

• Very Early Smoke Detection Apparatus (VESDA)

• foam suppression systems and foam concentrate testing

• deluge systems

• sprinkler systems

• thermal/smoke detector systems

• gaseous flooding systems

• infrared flame detectors

• passive fire systems including; fire doors, fire stopping and cable protection

Installation

Fire Protection Services

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Inspection, test and maintenance Falck Emergency Services has experience and professional expertise in all facets of portable, passive and fixed fire protection systems. We ensure all your fire protection equipment will operate effectively in an emergency.

We install and maintain all fire protection equipment to current Australian Standards, using qualified staff. Our systems are internationally quality certified, and we are recognised as code of practice compliant with the Fire Protection Association of Australia.

Australia and NFPA Fire Protection Standards contain requirements for periodic inspection, testing and maintenance. Ensuring the reliability and performance of fire protection systems as they age in place is crucial in meeting fire safety design objectives. We have experience and the technology to inspect, test and maintain in:

• fire tank inspections (Remotely Operated Vehicle)

• F&GS water flow tests (ultrasonic) - performance

• F&GS pipeline and fire tank thickness testing (ultrasonic) - mechanical integrity

• internal fire pipeline inspections (corrosion, obstructions)

• fire pump ITM and performance testings

• fire extinguishers, hoses, reels and hydrants

• a wide range of life safety equipment including safety showers and rescue gear

• fire detection and alarm systems

• special hazard systems

• passive fire and smoke systems

• sprinkler systems

Our staff are trained to diagnose faults, then repair or replace components and reinstate your fire systems rapidly and efficiently. We support our clients with 24 hour / 7 day service through an Australian Call Centre and dispatch our technicians to assist. All staff use electronic records management systems to give you accurate, accountable, consistent and timely records of service.

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Water Storage TanksInspection, Test and Maintenance The inspection, testing and maintenance of fire water storage tanks is critical to fire safety, consistent with AS 2304-2011 and AS 1851-2012. These water tanks provide the essential stored water for fire pumps and suppression systems.

Our Services are based around the latest technologies to provide cost effective services, whilst minimising water supply disruptions. This includes:

• internal inspection of all tank components with ROV, ensuring easy and safe access while tank remains in service

• external inspection of water tank components

• ultrasonic thickness testing

• leak detection (valves)

Internal coating failure and the quality / water chemistry can increase corrosion activity and significantly affect the structural integrity of the tank. We can conduct water testing to determine corrosion mechanisms.

We can inspect empty fire water tanks with Confined Space trained and equipped personnel and then conduct repairs as required with suitable tradesmen.

We provide a written report and video DVD with any recommended repairs.

Signs of corrosion in sprinkler systems? We can help you!

Fire Sprinkler systems often include the components of metal, water and air. Stagnant oxygen rich waters that are held at relatively high pressures become ideal conditions for corrosion. Over recent years the Fire Protection Industry has become increasingly aware of pipe failure incidents involving microbiologically influenced corrosion (MIC). Pipe failures span from pinhole leaks through to blockages in pipes and sprinkler heads.

If you are effected you can now source effective detection, diagnosis and treatment within Australia and New Zealand. Falck has exclusively partnered with Huguenot Laboratories Inc. to provide leading edge MIC solution to Australia and New Zealand.

Do you have or do you want to proactively prevent any of signs of MIC in your sprinkler system, such as:

• black water with a foul, rotten egg odor

• reduced water pressure and flow

• any signs of rust during flow tests

• visible signs of corrosion along pipework

If this is the case we at Falck can help you. We are pleased to offer solutions from Huguenots Laboratories:

• Detection and Diagnosis through water chemistry sampling and tests, ultrasonic thickness testing and internal pipe inspections

• Flushing and cleaning using environmentally friendly products

• Supplying and installing state of the art chemical feed treatment systems to stop corrosion in it’s tracks

• Corrosion monitoring using coupon measurements

• Reducing trapped air in sprinkler systems with wet sprinkler air release systems

Through Huguenot, we also provide systems for controlling corrosion in dry pipe/pre-action sprinklers using nitrogen generators instead of compressed air supervisory systems.

Corrosion Control

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Falck maintains a team of highly skilled security personnel which has extensive mine site and remote area experience.

Many team members have high-level health and emergency services qualifications, which allows them to operate as part of the company’s integrated, multi skilled site-based teams.

An in-house skills development program enables Falck security personnel to maintain and improve their skills base. This training is available across our specialist training areas of fire, rescue, emergency response and medical.

Falck security operations are carried out under the relevant local, State, Territory or National Security Agents Guidelines in addition to relevant client site-specific operational guidelines.

Our Falck personnel are all fully licensed in accordance with the relevant requirements and their specific job description.

As part of an integrated and multi skilled site based team, security personnel are equipped to assist emergency services and medical staff in the event of an incident.

At Falck we encourage teamwork amongst our security, medical and emergency services personnel to ensure a coordinated response.

Private Security Licence Business No. 64584430S

SecurityServices

Security personnel undertake tasks including the following;

• Access and departure control

• Alarm monitoring and response

• Asset surveillance and patrolling

• Building key issue

• Crowd control

• Delivery of site inductions

• Driver support with ambulance and fire truck vehicles

• Drug and alcohol testing

• Emergency evacuation and shelter in-place

• Fire fighting support

• Incident reporting

• Liaison with key stakeholders

• Operation of guard tour patrol systems

• Operation of Security Control Centre’s

• Provision of first aid support

• Toolbox and security promotion briefings

• Use of technology including CCTV, access control and communication systems

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Accredited courses• Breathing Apparatus (Self Contained ) Fire and Non Fire Emergencies

• Conduct Safety and Health Investigations

• Fire Extinguishers

• Fire Fighting - Respond to and Suppress Urban Fires

• Respond to and Suppress Wildfires and Bushfires

• Respond to and Suppress Specialist Incidents including Oil and Gas Incidents

• First Aid (CPR – Apply First Aid and Advanced First Aid)

• Gas Testing

• Hazmat Response

• Rescue from Confined Spaces

• Safe Working in Confined Spaces

• Vertical Rescue

• Wardens • Workplace safety permits and safe operating systems

• Workplace Emergency Response Training

• Road Crash Rescue

• Prevent Injuries

• Participate in Rescue Operations

• Fire team operation

Professional Development courses

• Emergency Management

• Emergency Team Leaders

• Fire Behaviour Training

• Fire Fighting Mediums

• Incident Command Systems

• Management of Major Emergencies

• Crisis Management team training

• Exercise facilitation

Falck delivers Fire and Emergency Response training at our purpose-built training facility in Perth or at client sites anywhere in Australia and PNG.

Our Perth training facility provides for practical training in realistic, simulated conditions with features including;

• Compartment fire training

• Safe egress from emergency situations

• Offensive and Defensive interior and exterior attack training facility including advanced fire behavior and compartment fires

• Marine firefighting including STCW

• Helicopter/helideck prop

• Internal and external live fire props

• Underground confined space entry training

• Confined space rescue training

• Rescue from heights and vertical rescue training

Nationally Recognised Training

Many of the courses offered by Falck are nationally recognised and registered by the Australian Skills Quality Authority (ASQA).

Trainers are qualified to a Certificate IV in Training and Assessment level or higher and have relevant industry experience.

At Falck we also have trainers and managers who have served similar careers in mining and the resources sector. All of the services offered are of the highest standard and are conducted at award winning safety levels and within strict quality parameters.

Specialised courses designed specifically for the client

Falck will develop and deliver training that meets the individual requirements of our clients. This may include national based competencies or non-aligned training programs. These are developed by our training team in association with the client to ensure the client’s needs are met.

Fire, Emergency Response and Medical Training

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Australia Pacific Regional Head Office

15 Catalano Road, Canning Vale, Western Australia 6155

PO Box 1773 Canning Vale WA 6970

Telephone: +61 8 9452 6500

Facsimile: +61 8 9353 5827

Email: info@falck.com.au

www.falck.com.au