Fair Witness

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Transcript of Fair Witness

  • 1. Contents Preface.......................................................................................................................................2 Introduction..............................................................................................................................3 Planning for a Usability Test with Morae ..............................................................................4 Establish Usability Testing Goals ...................................................................................................... 4 Define Test Tasks............................................................................................................................... 4 How Morae Expands Task Definition................................................................................................ 5 Setting up the Usability Test ...................................................................................................6 How Morae Simplifies Test Setup ..................................................................................................... 6 The Test Team.................................................................................................................................... 6 Conducting the Test.................................................................................................................7 The Pilot Test ..................................................................................................................................... 7 The Actual Test .................................................................................................................................. 7 How Morae Automates Data Logging during Testing ....................................................................... 7 Analyzing the Results ..............................................................................................................9 How Morae Simplifies Analysis ........................................................................................................ 9 Making Design Changes Based on Results ........................................................................................ 9 Presenting the Results............................................................................................................10 How Morae Streamlines the Presentation of Results ....................................................................... 10 Conclusion ..............................................................................................................................11
  • 2. Overview of Usability Testing with Morae UIanswers Preface About this Overview This overview is an excerpt of the comprehensive guide, Usability Testing with Morae, which will be available soon from TechSmith. The complete guide represents a collaboration between Dr. Piyusha Paradkar, of UIanswers, and TechSmith Corporation, developers of Morae. The guide presents Dr. Paradkars method for usability testing, updated to highlight the rich functionality offered by Morae for usability testing. This proven methodology has been used by Dr. Paradkar for over five years. It focuses specifically on the usability testing of software, Web sites, and online documentation. The complete guide also includes a CD-ROM, which features: An interactive PDF version of the entire book Sample templates of common usability testing forms A sample PowerPoint presentation that you can customize with your own results Videos illustrating the real-life usability testing example presented in the book About UIanswers and the Author UIanswers offers state-of-the-art user experience solutions for improving the usability and accessibility of products. Piyusha Paradkar, owner and Principal of UIanswers, has a Ph.D. in Industrial Engineering from the University of Wisconsin-Madison. She specializes in the field of Human Computer Interaction, focusing on interface design and analysis. She has led the design and usability testing of graphical user interfaces, voice response systems, touch-screen interfaces, and networked communication systems for organizations, including e-mail and voicemail. She helps organizations define usability effort on cross- functional teams in all stages of product development, including product concept, initial design analysis, requirements definition, prototype testing, and online help and user guide development. Dr. Paradkar has a strong background and expertise in Section 508 accessibility and has guided product teams on accessibility evaluations and design solutions. She also conducts mentoring and training workshops on usability evaluation techniques, and assists organizations in setting up usability testing labs and programs that succeed. Dr. Paradkar can be contacted at piyusha@uianswers.com. 2 www.techsmith.com Preface
  • 3. UIanswers Overview of Usability Testing with Morae Introduction What is Usability Testing? Usability testing is a powerful and exciting technique that lets you determine how well a product can be used by its intended users. It properly identifies and prioritizes usability issues and highlights areas that need change, thus eliminating wasteful speculation about where the problem areas are. This predictive power ultimately permits critical design changes early in development and prior to product release, which is cost-effective and also enhances customer product acceptance. Identifying What Works and What Doesnt Usability testing has two primary goals, which are to identify: 1. Areas of a product or product prototype where users have difficulty. Once identified, you can then either redesign those areas so the user will not have difficulty, or provide appropriate assistance. 2. Areas of a product that are marketable that really work! Once identified, you can provide promotional ideas for the product that extend beyond product features and the solution the product provides. Translating Results into Improvements Once the critical areas needing redesign are identified, these design changes can be made during development. This process can have the following positive results. Increased: Decreased: Sales revenues Human error Productivity Development time and costs Web site traffic Technical support calls Customer satisfaction and loyalty How Morae Simplifies and Improves Usability Testing Morae is an innovative software-based solution for usability testing that enhances data collection and speeds up analysis. Its dramatic effectiveness lies in the fact that it actually reduces the amount of work needed, not only at setup but also during the data logging, analysis and presentation stages. Its design works well for users new to the field of usability testing, as well as seasoned specialists with existing usability labs. It is simple to set-up, use, and maintain. Morae fits well with existing methodologies and processes of usability testing. It improves the usability testing experience without compromising any established procedures. We present here an overview of the UIanswers usability testing methodology, updated to make full use of the rich functionality offered by Morae. www.techsmith.com Introduction 3
  • 4. Overview of Usability Testing with Morae UIanswers Planning for a Usability Test with Morae Successful usability testing involves several people performing multiple steps with dependencies and contingencies. Each usability test needs to be considered a project. The planning phase is the key to maintaining proper timing, budget, and ultimate success. This section covers the major planning steps for a successful usability test, describes how Morae fits into the planning process, and highlights new ways to enhance usability testing using Morae. Establish Usability Testing Goals The first step in planning your usability test is to define what you want to know about your product and establish clear goals for the testing. Create a vision statement for the usability of your product or site At the highest level, you need to create a vision statement for the usability of your product or site if one does not exist. This vision may not be measurable, but it should be related to the business objective and should help focus the specific measurable aspects of your product or site. Example vision statement: Novice users will be able to complete their taxes in a reasonable time and without major errors. Establish specific, measurable test objectives The objective of a usability test has to be something you can measure. "Is my product usable?" is not a good objective. Neither is, customers will perceive the product or Web site to be easy-to-learn and efficient-to-use. Why? Because they cannot be measured. Test objectives must be expressed in terms of measurabl