FACTUAL ALLEGATIONS
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Transcript of FACTUAL ALLEGATIONS
FACTUAL FACTUAL ALLEGATIONSALLEGATIONS
From the late 1990’s through 2005, HP knew From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary were completely inaccurate and could vary +/- 45%.+/- 45%.
Inaccurate Warning Inaccurate Warning MessagesMessages
HP0000????
When the printer/smart chip cannot When the printer/smart chip cannot determine whether a cartridge is empty determine whether a cartridge is empty or full, it displays a ‘Replace Cartridge’ or full, it displays a ‘Replace Cartridge’ message prompting the customer to message prompting the customer to needlessly replace it. needlessly replace it.
Inaccurate Warning Inaccurate Warning MessagesMessages
HP000062271
LOI = Low On Ink
OOI = Out of Ink
FOOI = False Out of Ink
HP000020114
Inaccurate Warning Inaccurate Warning MessagesMessages
HP000020215
Inaccurate Warning Inaccurate Warning MessagesMessages
Inaccurate Warning Inaccurate Warning MessagesMessages
Warnings can be triggered when ink Warnings can be triggered when ink cartridge is more than half full . . .cartridge is more than half full . . .
Documents suggest 25% set on trigger for Documents suggest 25% set on trigger for “Acumen” chip . . . +/- 30 variance would mean “Acumen” chip . . . +/- 30 variance would mean over 50% full when warning appears.over 50% full when warning appears.
HP000020111
HP00005050
Inaccurate Warning Inaccurate Warning MessagesMessages
HP000022060