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Product Briefing:Outsourced IT Services

Outsourcing IT services has become accessible, affordable, and in

many cases, vital for SMB growth. Size doesnt matter anymore. The

same expertise, innovation and technology is available to businesses,

regardless of their shape or size.

From day-to-day support to managing your entire technology

infrastructure, Outsourced IT Services offers the following solutions:

Remote backup services

Private cloud and hosting Day-to-day support

Network management

Help desk support

P A R N T E R S

BENEFITS.

!

Outsourced IT Service provides key financial and strategic benefits,

including:

Reduced cost. Save money on staff, software, and hardware. Control

costs with a stable and predictable IT budget.

Increased productivity. Reduce downtime, adopt new business

processes, and gain access to increased levels of support and network

availability without the additional staff.

Fast response and resolution. A dedicated team with knowledge

available around the clock to proactively detect and resolve issues before

they compromise your business.

Access to the the latest technology. Reap the benefits of millions of

dollars worth of training and equipment, without the expense. Build your

competitive advantage with a team of forward-looking, industry experts at

your disposal.

Focus on core business. Be an expert at what you do best - growing

your business. Keep your time free to develop your next idea. Devote your

time to developing, transforming or improving your core business

processes.

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WHY SYSTEM ARCHITECTS

ur business focuses on helping SMBs achieve

uccess through the right information technology. We

nderstand the needs and goals of SMBs and tailor

ur approach to maximize your success.

xpertise. Our Sales and Technical Specialists carry

usiness and/or computer science degrees, giving

em the theory and practice they need to help you

ake informed decisions.

ustomer Service. It really is our people that make

e difference. We are known for the friendly,

pproachable, and patient attention we give to our

ustomers. From one-on-one training to 24x7x365

ustomer support, we are available anytime you are.

ssets. With headquarters in Toronto and resourcesround the world, we can offer the best of both worlds

hen it comes to securing and accessing data,

oftware, and equipment. We offer dual-site, vendor

eutral data centres located in Toronto.

exibility. Our clients range in size from 10 to over

00 and cover a wide range of industries including,

anufacturing, professional services, education,

vestment, banking, and logistics.

single point of contact ensures that your issues are

esolved quickly by dedicated System Architects expert.

elephone and e-mail support

-mail requests automatically generate a support ticket that

each our technicians on their desktops and on thier mobile

evices, ensuring they can retrieve them at all times when

ut of office. Once a support ticket is issued our staff come

n-site directly or resolve remotely if possible. All tickets are

acked.

upport includes:On-site, telephone and remote IT helpdesk support

On-site and remote sever support

On-site and remote network support

SUPPORT

SPEC I F I C A T I O N S

BANDWIDTH. Dedicated. Move up or down

in 1 MB increments

DISK SPACE. Increase in 5 MB increments.

TECHNICAL SUPPORT. Single point of

contact telephone and e-mail with remote

access. Available 24x7x365.

UPTIME. 99.998%

.

BACKUPS. Performed nightly and a with a

minimum of one weeks worth of data

NETWORK ADMINSTRATIONS. Microsoft,

Apple, and Linux

LIVE SERVER MONITORING. Monitoring

tools that connect to a centralized monitoring

and event logging system 24x7x365. An

outage or problem will trigger an alert to a

technician who will respond remotely or

on-site.

PAYMENT MODEL. Convenient monthly

pay-as-you-go billing starts at just a few

hundred dollars per month.

If you are developing a project, need to crunch da

for a limited time, or are prototyping, SPLA allows yo

to access SQL servers and other technologies for th

time you need, without the burden of heavinvestment, risks, or permanent infrastructure costs

Benefits: A variable monthly licensing cost; N

minimum quantities; No long-term commitment

Transparent software costs; Software is automatica

and freshly upgraded with every new version; Fre

demos, tests, and evaluations.

Security

Data Centres

Local, dual location, vendor-neutral Data Centre

ensure your data is safe, secure, accessible, an

unfettered from obtrusive U.S. laws. Featurin

redundant power supplies, redundant da

communications connections, environmental control

and security devices, your data is secured

best-in-class facilities.

Backups

Off-site Backup Service manages your data backup

for servers and desktops. Automated nightly Your da

is first backed up on-site at your location and the

transferred overnight via Internet to the Data Centr

Full image backups are included.

Disaster Recovery

Even if there is a disaster, your data is recoverable wi

our Rapid Deployment feature.

4950 Yonge Street, Suite

C26 Toronto, ON M2N 6K1

416-226-3240 T

www.systemarchitects.ca

Harness the power of SPLA

Microsoft Services Partner License Agreement(SPLA) gives you access to the latest Microsoft

products and the flexibility to meet changing customer

demand as your business grows. This low-risk,

customizable, and economical option gives you

access to server OS applications, application

licensing, and SQL database client licenses, to name

a few.