FACILITY MANAGERS ROUNDTABLE (FMRT) MANAGERS ROUNDTABLE (FMRT) 2014 Data / 2015 Report - August 24,...

2015 FACILITIES BENCHMARKING STUDY - LM MST SITES ONLY

Facility IssuesNOTES; Keith McClanahanDU = DATA UNAVAILABLE (928) 213-9767

[email protected]

FACILITY MANAGERS ROUNDTABLE (FMRT)

2014 Data / 2015 Report - August 24, 2015

BENCHMARKING SITE CODES

Sorted by Site Code

Participant Name

C-C46 LM-MST-Orlando

C-L10 LM-MST-Moorestown

C-L11 LM-MST-Manassas

C-L12 LM-MST-Owego

C-L13 LM-MST-Syracuse

BENCHMARKING CONTENTS

WORKSHEET

BACKGROUND AND SPACE INFOGROSS SQUARE FEET (GSF) PER OCCUPANT AC1

GROSS SQUARE FEET (GSF) PER FIRST SHIFT OCCUPANT AC2

DEMOGRAPHICS A1

FACTORED TYPES OF SPACE - DEFINITIONS AND EXPLANATION FGSF

TYPE OF SPACE A2

CALCULATED FACTORED SF A3

TYPE OF SPACE - OPERATING HOURS A4

GROUNDSKEEPING GROUNDSKEEPING COSTS PER ACRE WITH CUSTOMER SERVICE RATINGS FC1

GROUNDSKEEPING COSTS PER GSF WITH CUSTOMER SERVICE RATINGS FC1

GROUNDSKEEPING COSTS PER OCCUPANT WITH CUSTOMER SERVICE RATINGS FC1

GROUNDSKEEPING COSTS - DATA F1

JANITORIALJANITORIAL COST PER AREA CLEANED WITH SERVICE RATINGS CCO

JANITORIAL COST PER AREA CLEANED WITH SERVICE RATINGS CC1

JANITORIAL COST PER OCCUPANT WITH SERVICE RATINGS CC2

AREA CLEANED BY FTE WITH SERVICE RATINGS CC17

JANITORIAL COSTS - DATA C1 - C3

MAINTENANCEMAINTENANCE COST PER GSF DC1

MAINTENANCE COST PER FACTORED GSF DC2

MAINTENANCE COST PER OCCUPANT DC3

MAINTENANCE COSTS - DATA D1 - D2

PAVINGPAVED AREA MAINT COST / ACRE WITH CUST SERVICE RATINGS EC1

PAVED AREA MAINT COST PER GSF WITH CUST SVC RATINGS EC2

PAVED AREA MAINT COST PER OCCUPANT WITH CUST SVC RATINGS EC2

PAVING COSTS - DATA E1


WORKSHEET

SECURITYSECURITY COST / GSF GC1

SECURITY COST / FACTORED GSF GC2

SECURITY COST / TOTAL OCCUPANCY GC3

BUILDING SECURITY COST DATA G1

UTILITIESELECTRICAL COST PER KWH BC1

ELECTRICAL CONSUMPTION PER GSF BC2

ELECTRICAL CONSUMPTION PER FACTORED GSF BC3

ELECTRICAL COST PER GSF BC4

ELECTRICAL COST PER FACTORED GSF BC5

ELECTRICAL COST PER OCCUPANT BC6

TOTAL UTILITY COST PER GSF BC7

TOTAL UTILITY COST PER FACTORED GSF BC8

TOTAL UTILITY COST PER OCCUPANT BC9

UTILITY COSTS - DATA B1

ENVIRONMENTAL HEALTH AND SAFETYENVIRONMENTAL HEALTH AND SAFETY COSTS PER GSF KC4

ENVIRONMENTAL HEALTH AND SAFETY COSTS / FACTORED GSF KC5

ENVIRONMENTAL HEALTH AND SAFETY COSTS / OCCUPANT KC6

ENVIRONMENTAL HEALTH AND SAFETY - DATA TABLES K1-K2

OFFSITE WASTE AND RECYCLINGOFFSITE WASTE AND RECYCLING PER GSF CC3

OFFSITE WASTE AND RECYCLING / OCCUPANT CC4

OFFSITE WASTE AND RECYCLING - DATA TABLES C4

REPROGRAPHIC SERVICES

MFD COST PER COPY IC6

MFD - DATA I6

CENTRAL REPRODUCTION COST/COLOR COPY IC9


WORKSHEET

CENTRAL REPRODUCTION COST/BLACK AND WHITE COPY IC10

CENTRAL REPRODUCTION - DATA TABLES I8-I11

MAIL SERVICES

MAIL COST PER PIECE IC1

MAIL COST PER OCCUPANT IC2

MAIL SERVICES I1-I3

FOOD SERVICES

FOOD SERVICES/CONTRACT ARRANGEMENT E(1)

FIXED COSTS AND TOTAL COSTS

TOTAL DEPRECIATION COSTS HC1

FIRE INSURANCE COSTS HC2

PROPERTY TAXES HC3

TOTAL FIXED OCCUPANCY COSTS HC4

FIXED OCCUPANCY COST BY CATEGORY - DATA H1

TOTAL OPERATING COSTS BY CATEGORY HC5a

TOTAL COSTS HC6

TOTAL OPERATING COSTS BY CATEGORY H2

MOVES AND RELOCATIONS

MOVE COSTS + IT + TELECOMM LC1

MOVE COSTS DATA L1

JANITORIAL BEST PRACTICES

JANITORIAL BEST PRACTICES CBP

MAINTENANCE BEST PRACTICES

MAINTENANCE BEST PRACTICES DBP

UTILITIES BEST PRACTICES

UTILITIES BEST PRACTICES BBP

CUSTOMER SATISFACTION SURVEY RESULTS

CUSTOMER SURVEY - WORKSTATION CONFIGURATION MC1

CUSTOMER SURVEY - WORKSTATION SIZE MC2


WORKSHEET

CUSTOMER SURVEY - WORKSTATION LOCATION MC3

CUSTOMER SURVEY - PROJECT MANAGEMENT, DESIGN, & LAYOUT MC4

CUSTOMER SURVEY - MOVING & RELOCATION SERVICES MC5

CUSTOMER SURVEY - EXTERIOR APPEARANCE MC6

CUSTOMER SURVEY - INTERIOR APPEARANCE MC7

CUSTOMER SURVEY - WORKSTATION CLEANLINESS MC8

CUSTOMER SURVEY - HALLWAY & LOBBY CLEANLINESS MC9

CUSTOMER SURVEY - RESTROOM CLEANLINESS MC10

CUSTOMER SURVEY - PRODUCTION LABS CLEANLINESS MC11

CUSTOMER SURVEY - CAFETERIA CLEANLINESS MC12

CUSTOMER SURVEY - AIR TEMPERATURE MC13

CUSTOMER SURVEY - LIGHTING MC14

CUSTOMER SURVEY - RESTROOM MAINTENANCE MC15

CUSTOMER SURVEY - WALLS, CEILINGS, FLOORS MAINTENANCE MC16

CUSTOMER SURVEY - ELEVATOR / ESCALATOR MAINTENANCE MC17

CUSTOMER SURVEY - PARKING LOT MAINTENANCE MC18

CUSTOMER SURVEY - PLANT PROTECTION / SECURITY SERVICES MC19

CUSTOMER SURVEY - ENVIRONMENTAL HEALTH & SAFETY SERVICES MC20

CUSTOMER SURVEY - SAFETY OF YOUR WORKPLACE MC21

CUSTOMER SURVEY - CAFETERIA MC22

CUSTOMER SURVEY - CATERING MC23

CUSTOMER SURVEY - VENDING MACHINES MC24

CUSTOMER SURVEY - PROCESS FOR OBTAINING FACILITY SVCS MC25

CUSTOMER SURVEY - TIMELINESS OF FACILITY SVCS RESPONSE MC26

CUSTOMER SURVEY - OVERALL FACILITY SERVICES MC27

CUSTOMER SATISFACTION - IMPORTANCE M1

CUSTOMER SATISFACTION - SATISFACTION M2

PERCENT SATISFIED - WORKSTATION CONFIGURATION N1

PERCENT SATISFIED - WORKSTATION SIZE N2


WORKSHEET

PERCENT SATISFIED - WORKSTATION LOCATION N3

PERCENT SATISFIED - PROJECT MANAGEMENT, DESIGN, & LAYOUT N4

PERCENT SATISFIED - MOVING & RELOCATION SERVICES N5

PERCENT SATISFIED - EXTERIOR APPEARANCE N6

PERCENT SATISFIED - INTERIOR APPEARANCE N7

PERCENT SATISFIED - WORKSTATION CLEANLINESS N8

PERCENT SATISFIED - HALLWAY & LOBBY CLEANLINESS N9

PERCENT SATISFIED - RESTROOM CLEANLINESS N10

PERCENT SATISFIED - PRODUCTION LABS CLEANLINESS N11

PERCENT SATISFIED - CAFETERIA CLEANLINESS N12

PERCENT SATISFIED - AIR TEMPERATURE N13

PERCENT SATISFIED - LIGHTING N14

PERCENT SATISFIED - RESTROOM MAINTENANCE N15

PERCENT SATISFIED - WALLS, CEILINGS, FLOORS MAINTENANCE N16

PERCENT SATISFIED - ELEVATOR / ESCALATOR MAINTENANCE N17

PERCENT SATISFIED - PARKING LOT MAINTENANCE N18

PERCENT SATISFIED - PLANT PROTECTION / SECURITY SERVICES N19

PERCENT SATISFIED - ENVIRONMENTAL HEALTH & SAFETY SERVICES N20

PERCENT SATISFIED - SAFETY OF YOUR WORKPLACE N21

PERCENT SATISFIED - CAFETERIA N22

PERCENT SATISFIED - CATERING N23

PERCENT SATISFIED - VENDING MACHINES N24

PERCENT SATISFIED - PROCESS FOR OBTAINING FACILITY SVCS N25

PERCENT SATISFIED - TIMELINESS OF FACILITY SVCS RESPONSE N26

PERCENT SATISFIED - OVERALL FACILITY SERVICES N27

PERCENT SATISFIED - DATA N1

BENCHMARKING BACKGROUND

BENCHMARKING SPACE INFO

IFMA UTILITY COUNCIL BENCHMARKING AC1

FACILITY ISSUES(928) [email protected] 11

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C-C46 14 1,068 100 1,068 935 935 2,942 117 3,059 3,059 803 2 2,846 425 7 31 Dec-14 Suburban or rural location Campus setting Industrial Manufacturing-Aerospace 349 349 100C-L12 30 1,724 100 1,635 89 1,724 1,635 89 2,059 5 489 125 2,678 2,548 1,269 86 86 1,845 1,180 1 45 Dec-14 Suburban or rural location Campus setting Industrial Manufacturing-Aerospace 644 677 95C-L11 10 1,236 100 1,236 1,468 24 15 1,507 1,483 947 1 4,160 29 42 Dec-14 Suburban or rural location Campus setting Industrial Manufacturing-Aerospace 820 833 100C-L10 24 1,090 100 1,090 1,090 1,090 1,837 591 2,428 2,428 888 47 2,650 597 2 13 60 Dec-14 Suburban or rural location Campus setting Industrial Manufacturing-Aerospace 449 449 100C-L13 8 1,476 100 1,476 1,216 1 401 25 1,643 1,617 1,269 64 2,466 8 59 Dec-14 Suburban or rural location Campus setting Industrial Manufacturing-Aerospace 898 913

BENCHMARKING FGSF

132. Radiation Control Area (TSF = 20.00): Radiological Control Area: Areas include contamination areas, radiation areas, high radiation areas and airborne contamination areas and the labs or rooms that contain these areas. Don't include buffer zones around contaminated areas such as hallways corridors, etc. which are included in 122.

121. Vacant & Storage (TSF = 0.60): Used for storage or storage related activities. Low utility requirements, and very low occupancy. Examples: Stores, shipping, receiving, chemical storage, enclosed docks, storage closets, and materials stores.

128. Computer Rooms/Controlled Area (TSF = 6.00): Similar to Factory Area with higher air flow requirements to meet a Class 100,000 to 10,000 or close humidity/temperature control. High utilities cost. Could have raised flooring. Examples: assembly of close tolerance parts, computer rooms, print & develop rooms, metrology lab, and hospital operating rooms.

129. Fabrication Area (TSF = 7.50): Areas having high utility requirements and additional air conditioning to meet a variety of industrial applications. Could have open structure with high bay configuration. Could include high use of chemicals. Examples: Environmental burn-in chambers, production machining, plating line, PWB Fabrication, x-ray & ultrasonic testing, heat treatment, chemical etching, autoclaves, and clean buffer areas around radiological contamination areas that are monitored and controlled to prevent spread of contamination.130. Clean Room A (TSF = 15.00): Area designed as Class 1,000 to 100 clean room with multiple pieces of equipment. Very high utilities including process gases and RODI water. Examples: IC Fabrication, Microcircuit Fabrication, R&D, and Pharmaceutical Labs.131. Clean Room B (TSF = 20.00): Similar to Clean Room A except designed to Class 10 to 1. Examples: IC Fabrication, and R&D.

Throughout this report there are charts and tables that reference "Factored Gross Square Feet". This report utilizes the factors shown below to normalize the space among the participants. For example, 50,000 gsf would be normalized at 30,000 fgsf in the calculations and charts using the formula fgsf = 50,000 X 0.60. The following tables T1.2 and T1.2A show the space by categories and the normalized (factored) space respectively.

123. Office (TSF = 1.00): Areas used for offices. Can be open landscape or private offices.

122. Common (TSF = 1.00): Area used by all building occupants, or for building equipment and structure. The net usable (occupiable) area is gross square feet minus common area. Examples: Rest rooms, stairs, elevators, major aisles, vestibules, lobbies, pay phones, security centers, vending areas, teller machines, passageways, exterior/ interior walls, mech/elect rooms, central plant, and janitor rooms.

127. High Density (TSF = 4.00): Areas for product manufacturing, assembly or testing. High density of work stations and related production equipment. Medium utility requirements, additional air conditioning capacity to meet higher heat load requirements, and high lighting requirements. Examples: assembly, test, inspection, and circuit card assembly.

126. Laboratory/Continuous Operation Space (TSF = 1.50):Areas with work stations and/or multiple pieces of equipment for R&D, or repair. Higher power and utility requirements than offices. Typically can operate 24 hours/day. Examples: chemical labs, wet labs, SEM labs, systems training rooms, electronic labs, software labs, hospital patient rooms, and call centers.

125. Low density space (TSF = 1.00): Large open area, high bay, low density, no unusual utility loads, basic shell configuration, air conditioned. Examples: Aircraft Hangar, Auto Repair Shop, and Maintenance Shop.

124. Support spaces (TSF = 1.00): File rooms, conference rooms, classrooms, training rooms, libraries, PC bullpens, kitchens, cafeterias, day care centers, fitness centers, auditoriums, copier rooms, mail rooms, locker rooms, health/nurses station.

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C-C46 84 276 448 35 14 115 77 19 0 0 0 0 1,068C-L12 152 560 269 131 116 222 104 10 120 0 5 0 1,689C-L11 78 367 293 0 0 207 8 0 0 0 0 0 953C-L10 120 273 396 0 113 141 145 106 0 0 0 0 1,294C-L13 156 410 195 0 68 0 502 14 0 0 66 0 1,411FOR TYPES OF SQUARE FT (TSF) FACTORS

Storage = .6, Common /Office/ Support / High Bay Work Area = 1.0, Labs Laboratory / Assembly Space = 1.5, Assembly and Testing = 4.0, Computer Rooms = 6.0, Fabrication Area A = 7.5, Fabrication Area B = 15.0, Fabrication Area C / Radiation Control Area = 20.0

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C-C46 50 276 448 35 14 173 308 114 0 0 0 0 1,418 482C-L12 91 560 269 131 116 333 416 60 900 0 100 0 2,976 1,445C-L11 47 367 293 0 0 311 32 0 0 0 0 0 1,049 715C-L10 72 273 396 0 113 212 580 636 0 0 0 0 2,282 1,242C-L13 94 410 195 0 68 0 2,008 84 0 0 1,320 0 4,179 3,436

Storage = .6, Common /Office/ Low Density Factory = 1.0, Labs/Cont Oper = 1.5, High Density Factory = 4.0, Computer Rooms = 6.0, Fabrication Area = 7.5, Clean Room A = 15.0, Clean Room B = 20.0

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C-C46 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 daysC-L12 2 shifts - 5 days 2 shifts - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 2 shifts - 5 days 2 shifts - 5 days 3 shifts - 7 days 2 shifts - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 daysC-L11 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 days 3 shifts - 7 daysC-L10 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 daysC-L13 2 shifts - 5 days 2 shifts - 5 days 1 shift - 5 days 1 shift - 6 days 2 shifts - 6 days 1 shift - 5 days 2 shifts - 6 days 3 shifts - 7 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days 1 shift - 5 days

BENCHMARKING LANDSCAPING

IFMA UTILITY COUNCIL BENCHMARKING FC1


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C-C46 345.1 $345 175 $1,972 $0.32 $113 Non-Union Non-UnionC-L12 00 168 $168 93 $1,806 $0.10 $63 Non-Union Non-UnionC-L11 0 175 $175 55 $3,182 $0.14 $116 Non-Union Non-UnionC-L10 0 88 $88 36 $2,444 $0.08 $36 Union Non-UnionC-L13 0 515.4 $515 183 $2,816 $0.35 $314 Non-Union Non-Union

BENCHMARKING JANITORIAL

IFMA UTILITY COUNCIL BENCHMARKING CC0


$0.95

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00C

-L13

C-C

46

C-L

11

C-L

12

C-L

10

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

JANITORIAL COST / GSF VS. OVERALL CUSTOMER SATISFACTION

Q1 Q2

Q3 Q4

Median CUSTODIAL SAT RATING (AVG)



$0.98

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00C

-L13

C-L

11

C-C

46

C-L

12

C-L

10

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ C

LE

AN

ED

SF

WIT

H M

ED

IAN

ORGANIZATION

JANITORIAL COST / AREA CLEANEDVS. OVERALL CUSTOMER SATISFACTION

Q1 Q2

Q3 Q4




$670

1

2

3

4

5

$0

$250

$500

$750

$1,000

$1,250

$1,500

$1,750

$2,000C

-C46

C-L

12

C-L

13

C-L

11

C-L

10

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

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CC

UP

AN

T W

ITH

ME

DIA

N

ORGANIZATION

JANITORIAL COST/ PERSON VS. OVERALL CUSTOMER SATISFACTION

Q1 Q2

Q3 Q4


BENCHMARKING CC17

42,419

0

20,000

40,000

60,000

80,000

C-L

13

C-L

11

C-L

10

C-C

46

C-L

12

AR

EA

CL

EA

NE

D /

WO

RK

ER

ORGANIZATION

AREA CLEANED PER FULL TIME EQUIVALENT CUSTODIAL WORKER AREA CLEANED PER CUSTODIAL WORKER MEDIAN

BENCHMARKING C1

J JA

NIT

OR

IAL

J1I C

US

TO

DIA

L -

INT

ER

NA

L

CO

ST

S

J1C

CU

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OD

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-

CO

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UA

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CO

ST

PE

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CU

PA

NT

CU

ST

OD

IAL

SA

T R

AT

ING

(A

VG

)

C-C46 $0 $937 $937 956 $0.88 $0.98 $0.66 $306C-L12 $874 $903 $1,777 1,500 $1.03 $1.18 $0.60 $664C-L11 $0 $1,175 $1,175 1,240 $0.95 $0.95 $1.12 $780C-L10 $1,894 $0 $1,894 1,315 $1.74 $1.44 $0.83 $780C-L13 $1,101 $0 $1,101 1,476 $0.75 $0.75 $0.26 $670

BENCHMARKING C2

C C

US

TO

DIA

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J3I I

NT

ER

NA

L F

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PL

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$/H

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FU

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BU

RD

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W

AG

E R

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E $

/HR

C-C46 25.00 25 38,240 $20.43C-L12 13.00 40.00 53 $18.00 28,302 $18.00 $14.00C-L11 24.00 24 51,667 $14.20C-L10 31.00 31 $97.00 42,419 $97.00C-L13 23.00 23 $39.00 64,174 $39.00

BENCHMARKING C3

CU

ST

OD

IAL

C

LE

AN

ING

F

RE

QU

EN

CY

J4a

GE

NE

RA

L O

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ICE

S -

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J4b

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RA

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S

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S -

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G F

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ER

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EA

NIN

G F

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J4lA

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FE

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RIA

SF

C-C46 Every other week 1 time / week 1 time / week 2 times / week 1 time / week 5 times / week 5 times / week 2 times / week 5 times / week Monthly 5 times / week 21 5 times / week 23

C-L12 Every other week 2 times / week Every other week 5 times / week 5 times / week 5 times / week 5 times / week 5 times / week 2 times / week 2 times / week 5 times / week 38 5 times / week 23

C-L11 1 time / week 1 time / week 1 time / week 1 time / week 5 times / week 5 times / week 5 times / week 1 time / week 1 time / week 1 time / week 5 times / week 17 5 times / week 1

C-L10 As required Every other day 1 time / week Monthly Every other day 1 time / week As required As required As required As required 2 times / day 10 Function not used on site

C-L13 1 time / week 5 times / week 1 time / week 4 times / week 5 times / week 5 times / week 5 times / week 4 times / week 4 times / week 4 times / week 5 times / week 21 5 times / week 7

BENCHMARKING MAINTENANCE

IFMA UTILITY COUNCIL BENCHMARKING DC1


$3.04

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00C

-L12

C-C

46

C-L

11

C-L

13

C-L

10

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

MAINTENANCE COST / GSF VS. OVERALL CUSTOMER SATISFACTION

Q1 Q2

Q3 Q4

Median MAINT SAT RATING (AVG)



$1.73

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00C

-L12

C-L

13

C-C

46

C-L

10

C-L

11

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ F

GS

F W

ITH

ME

DIA

N

ORGANIZATION

MAINTENANCE COST /FACTORED SFVS. OVERALL CUSTOMER SATISFACTION

Q1 Q2

Q3 Q4




$2,142

1

2

3

4

5

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

$5,000

$5,500

$6,000

$6,500

$7,000

$7,500

$8,000C

-C46

C-L

12

C-L

10

C-L

11

C-L

13

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ O

CC

UP

AN

T W

ITH

ME

DIA

N

ORGANIZATION

MAINTENANCE COST/ PERSON VS. OVERALL CUSTOMER SATISFACTION

Q1 Q2

Q3 Q4


BENCHMARKING D1

M M

AIN

TE

NA

NC

E

M1i

MA

INT

EN

AN

CE

- IN

TE

RN

AL

C

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TS

M1c

MA

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AN

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CO

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RA

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UA

L C

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M2

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M3

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WA

L -

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AR

AV

G

MA

INT

SA

T R

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ING

(A

VG

)

C-C46 $102 $2,356 $2,458 75 1,068 $2.30 $1.73 $804 Maximo n/a $3,090 $2,400C-L12 $2,402 $341 $2,743 16 1,724 $1.59 $0.92 $1,024 D7i N/A $1,748 $1,760C-L11 $1,396 $2,378 $3,774 87 1,240 $3.04 $3.60 $2,504 D7i N/A $2,500 $2,500C-L10 $5,200 $5,200 47 1,090 $4.77 $2.28 $2,142 D7i n/a $6,398 $15,749C-L13 $6,636 $6,636 32 1,476 $4.50 $1.59 $4,039 D7i na $1,486 $2,140

BENCHMARKING D2

M M

AIN

TE

NA

NC

E

M6a

DE

FE

RR

ED

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NA

NC

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M6b

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ND

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C-C46 $68,274 $265,936 Non-Union Non-Union 13 13 Yes 72 92C-L12 $2,407 $395,175 34 Non-Union Union 19 19 Yes 30 2 99C-L11 $3,999 $14,196 28 Non-Union Non-Union 22 5 27 Yes 1 72 81C-L10 $6,398 $13,487 47 Union Non-Union 43 6 49 Yes 15 2 87C-L13 $133,500 $400,692 33 Union Non-Union 60 60 No 5 8 80

BENCHMARKING PAVING

IFMA UTILITY COUNCIL BENCHMARKING EC1


$3,857

1

2

3

4

5

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

$9,000

$10,000

$11,000

$12,000

C-C

46

C-L

12

C-L

10

C-L

13

C-L

11

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ A

CR

E W

ITH

ME

DIA

N

ORGANIZATION

PAVED AREA MAINTENANCE COSTS PER PAVED ACRE

Q1Q2Q3Q4MedianSAT - MAINTENANCE OF PARKING LOTS



$0.10

1

2

3

4

5

$0.00

$0.10

$0.20

$0.30

$0.40C

-C46

C-L

12

C-L

13

C-L

10

C-L

11

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

PAVED AREA MAINTENANCE COST / GSFVS. OVERALL CUSTOMER SATISFACTION




$56

1

2

3

4

5

$0

$100

$200

$300

$400C

-C46

C-L

12

C-L

10

C-L

13

C-L

11

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

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CC

UP

AN

T W

ITH

ME

DIA

N

ORGANIZATION

PAVED AREA MAINTENANCE COST/ PERSON VS. OVERALL CUSTOMER SATISFACTION


BENCHMARKING E1

P P

AR

KIN

G A

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PA

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P1I

PA

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- IN

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C-C46 $6 $5 $11 $11 2 57 $0.01 $193 $4C-L12 $35 $632 $61 $96 $728 3 49 $0.06 $1,959 $36C-L11 $110 $162 $103 $213 $375 4 41 $0.17 $5,195 $141C-L10 $5 $65 $8 $149 $65 $135 $292 1 35 $0.12 $3,857 $56C-L13 $86 $289 $58 $144 $433 1 30 $0.10 $4,800 $88

BENCHMARKING SECURITY

IFMA UTILITY COUNCIL BENCHMARKING GC1


$1.03

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00C

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C-C

46

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C-L

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CU

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ER

RA

TIN

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>>>

CO

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SF

WIT

H M

ED

IAN

ORGANIZATION

SECURITY COST / GSF VS. OVERALL CUSTOMER SATISFACTION

Q1Q2Q3Q4MedianSAT- PLANT PROTECTION (SECURITY) SERVICES



$0.75

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00C

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C-C

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2

CO

ST

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GS

F W

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ORGANIZATION

SECURITY COST /FACTORED SFVS. OVERALL CUSTOMER SATISFACTION




$670

1

2

3

4

5

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

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ME

DIA

N

ORGANIZATION

SECURITY COST/ PERSON VS. OVERALL CUSTOMER SATISFACTION


BENCHMARKING G1

S S

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C-C46 $1,058 $1,058 52 2 24 20% $33 $27 20.00 40.00 6.00 200 $0.99 $0.75 $346C-L12 $367 $1,404 $1,771 79 3 21 5% $42 $23 20 102 3 446 $1.03 $0.60 $661C-L11 $500 $1,267 $1,767 31 3 21 35% $161 $30 161 118 3 401 $1.43 $1.68 $1,173C-L10 $175 $1,700 $1,875 22 44 43 43% $75 $17 30 312 6 36 $1.72 $0.82 $772C-L13 $65 $1,036 $1,101 68 20 24 5% 4% $50 $15 33 30 3 400 $0.75 $0.26 $670

BENCHMARKING G2

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CO

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D

S5a

PE

RC

EN

T C

ER

TIF

IED

BY

A

SIS

S5b

PE

RC

EN

T O

F L

AB

OR

H

OU

RS

INV

OL

VE

D IN

TR

AIN

ING

D

RIL

LS

S5c

FR

EQ

UE

NC

Y O

F L

ES

SO

N

PL

AN

RE

VIE

W (

tim

es/y

r)

S5d

FR

EQ

UE

NC

Y F

OR

INT

ER

NA

L

AU

DIT

(ti

mes

/yea

r)

C-C46 Yes Yes Yes Yes Yes Yes 100 3C-L12 Yes Yes Yes Yes Yes Yes 23 100 5 12C-L11 Yes Yes Yes Yes Yes Yes 100 100 1 1C-L10 Yes Yes Yes Yes Yes No 100 15 2C-L13 Yes Yes Yes No Yes No 64 100 2 2

BENCHMARKING UTILITIES

IFMA UTILITY COUNCIL BENCHMARKING BC1


$0.08

$0.00

$0.02

$0.04

$0.06

$0.08

$0.10

$0.12

$0.14

C-L

13

C-L

12

C-L

11

C-C

46

C-L

10

CO

ST

/ K

WH

WIT

H M

ED

IAN

ORGANIZATION

ELECTRICAL COST PER KWHIncludes Consumption, Demand & Power Factor

Q1

Q2

Q3

Q4

MEDIAN



25

0

25

50

75

C-L

13

C-L

11

C-L

12

C-C

46

C-L

10

KW

H /

GS

F W

ITH

ME

DIA

N

ORGANIZATION

ELECTRICAL CONSUMPTION PER GSFIncludes Consumption (Kilowatt Hours

Q1

Q2

Q3

Q4

MEDIAN



25

0

25

50

C-L

13

C-L

12

C-L

10

C-L

11

C-C

46

KW

H /

FG

SF

WIT

H M

ED

IAN

ORGANIZATION

ELECTRICAL CONSUMPTION PER FACTORED GSFIncludes Consumption (Kilowatt Hours)

Q1

Q2

Q3

Q4

MEDIAN



$1.80

$0

$1

$2

$3

$4

$5

$6

$7

C-L

13

C-L

11

C-L

12

C-C

46

C-L

10

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

ELECTRICAL COST PER GSFIncludes Consumption, Demand & Power Factor

Q1

Q2

Q3

Q4

MEDIAN



$1.92

$0

$1

$1

$2

$2

$3

$3

C-L

13

C-L

12

C-L

11

C-C

46

C-L

10

CO

ST

/ F

GS

F W

ITH

ME

DIA

N

ORGANIZATION

ELECTRICAL COST PER FACTORED GSFIncludes Consumption, Demand & Power Factor

Q1

Q2

Q3

Q4

MEDIAN



$1,142

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

C-C

46

C-L

13

C-L

12

C-L

11

C-L

10

CO

ST

/ O

CC

UP

AN

T W

ITH

ME

DIA

N

ORGANIZATION

ELECTRIC COST PER OCCUPANTIncludes Consumption, Demand & Power Factor

Q1

Q2

Q3

Q4

MEDIAN



$2.72

$0

$1

$2

$3

$4

$5

$6

$7

C-L

13

C-L

11

C-L

12

C-C

46

C-L

10

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

TOTAL UTILITY COST PER GSFIncludes Consumption, Demand & Power Factor, Water, Sewer &Other Utilities

Q1

Q2

Q3

Q4

MEDIAN



$2.25

$0.00

$0.50

$1.00

$1.50

$2.00

$2.50

$3.00

$3.50

C-L

13

C-L

12

C-C

46

C-L

11

C-L

10

CO

ST

/ F

GS

F W

ITH

ME

DIA

N

ORGANIZATION

TOTAL UTILITY COST PER FACTORED GSFIncludes Consumption, Demand & Power Factor, Water, Sewer & Other Utilities

Q1

Q2

Q3

Q4

MEDIAN



$1,729

$0

$1,000

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

$8,000

$9,000

$10,000

C-C

46

C-L

13

C-L

12

C-L

11

C-L

10

CO

ST

/ O

CC

UP

AN

T W

ITH

ME

DIA

N

ORGANIZATION

TOTAL UTILITY COST PER OCCUPANTIncludes Consumption, Demand & Power Factor, Water, Sewer & Other Utilities

Q1

Q2

Q3

Q4

MEDIAN

BENCHMARKING B1

U U

TIL

ITIE

S

U1a

CO

ST

OF

EL

EC

TR

ICIT

Y

U1b

CO

ST

OF

NA

TU

RA

L G

AS

U2a

CO

ST

OF

DIS

TR

ICT

HE

AT

ING

U2b

CO

ST

OF

DIS

TR

ICT

CO

OL

ING

U3a

CO

ST

ON

SIT

E R

EN

EW

AB

LE

S

U3b

CO

ST

ON

SIT

E G

EN

ER

AT

ION

U4

CO

ST

OT

HE

R F

UE

LS

U5a

CO

ST

DO

ME

ST

IC W

AT

ER

U5b

CO

ST

GR

OU

ND

S/L

AN

DS

CA

PIN

G W

AT

ER

U5c

CO

ST

ME

CH

AN

ICA

L S

YS

TE

MS

WA

TE

R

U5d

CO

ST

SE

WE

R

U6

GR

OS

S A

RE

A T

HA

T A

PP

LIE

S T

O U

TIL

ITIE

S

TO

TA

L U

TIL

ITY

CO

ST

S

EL

EC

TR

ICA

L C

OS

TS

PE

R K

WH

EL

EC

TR

ICA

L C

OS

T /

UT

ILIT

IES

GS

F

EL

EC

TR

ICA

L C

OS

T /

FA

CT

OR

ED

GS

F

EL

EC

TR

ICA

L C

OS

T /

OC

CU

PA

NT

TO

TA

L U

TIL

ITY

CO

ST

/UT

ILIT

IES

GS

F

TO

TA

L U

TIL

ITY

CO

ST

/FA

CT

OR

ED

GS

F

TO

TA

L U

TIL

ITY

CO

ST

/OC

CU

PA

NT

U7a

EL

EC

TR

ICIT

Y K

WH

U7b

NA

TU

RA

L G

AS

CC

F

U8a

DIS

TR

ICT

HE

AT

ING

KW

H

U8b

DIS

TR

ICT

CO

OL

ING

KW

H

U9a

RE

NE

WA

LB

ES

KW

H

U9b

GE

NE

RA

TO

RS

KW

H

U10

OT

HE

R F

UE

LS

KW

H

U11

a D

OM

ES

TIC

WA

TE

R G

AL

LO

NS

U11

b M

EC

HA

NIC

AL

SY

ST

EM

S W

AT

ER

G

AL

LO

NS

U11

c G

RO

UN

DS

/LA

ND

SC

AP

ING

WA

TE

R

KW

H/U

TIL

ITIE

S G

SF

KW

H/F

AC

TO

RE

D G

SF

U12

a P

ER

CE

NT

OF

AR

EA

HE

AT

ED

U12

b P

ER

CE

NT

OF

AR

EA

AIR

CO

ND

ITIO

NE

D

C-C46 $3,105 $6 $1 $4 $10 $66 1,062 $3,192 $0.08 $2.92 $2.19 $1,015 $3.01 $2.25 $1,043 36,839 600 121 15 2,475 6,728 35 26 97 97C-L12 $3,059 $303 $769 $412 $87 1,703 $4,630 $0.07 $1.80 $1.03 $1,142 $2.72 $1.56 $1,729 43,096 43,135 3,728 57,000 14,613 25 14 87 87C-L11 $2,013 $347 $100 $95 $24 $32 $110 1,240 $2,721 $0.08 $1.62 $1.92 $1,336 $2.19 $2.59 $1,806 26,571 39 9,600 13,000 21 25 100 96C-L10 $6,490 $425 $115 $138 $90 1,090 $7,258 $0.12 $5.95 $2.84 $2,673 $6.66 $3.18 $2,989 56,367 44,732 789 20,584 52 25 100 100C-L13 $1,741 $632 $32 $19 1,476 $2,424 $0.06 $1.18 $0.42 $1,060 $1.64 $0.58 $1,475 30,874 100,290 13,240 7,308 21 7 100 100

BENCHMARKING ENVIRONMENTAL HEALTH AND SAFETY

IFMA UTILITY COUNCIL BENCHMARKING KC4


$0.88

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00C

-C46

C-L

13

C-L

11

C-L

10

C-L

12

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

SITE ENVIRONMENTAL HEALTH AND SAFETY COST / GSF

Q1Q2Q3Q4MedianSAT- ENVIRONMENTAL HEALTH & SAFETY SERVICES



$0.53

1

2

3

4

5

$0.00

$1.00

$2.00

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00C

-L13

C-C

46

C-L

10

C-L

12

C-L

11

DC

2

CO

ST

/ F

GS

F W

ITH

ME

DIA

N

ORGANIZATION

SITE ENVIRONMENTAL HEALTH AND SAFETY COST /FACTORED SF




$721

1

2

3

4

5

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000C

-C46

C-L

10

C-L

11

C-L

13

C-L

12

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ O

CC

UP

AN

T W

ITH

ME

DIA

N

ORGANIZATION

SITE ENVIRONMENTAL HEALTH AND SAFETY COST /OCCUPANT


BENCHMARKING K1

EH

&S

V1i

EH

&S

CO

ST

S IN

TE

RN

AL

V1c

EH

&S

CO

ST

S C

ON

TR

AC

TE

D

TO

TA

L S

ITE

EH

&S

CO

ST

S

V2i

HA

ZM

AT

LIQ

UID

WA

ST

E C

OS

T

INT

ER

NA

L

V2c

HA

ZM

AT

LIQ

UID

WA

ST

E C

OS

T

CO

NT

RA

CT

ED

V2v

HA

ZM

AT

- G

AL

LO

NS

(00

0)

TO

TA

L H

AZ

MA

T G

AL

LO

NS

(00

0)

V3i

HA

ZM

AT

SO

LID

WA

ST

E C

OS

T

INT

ER

NA

L

V3c

HA

ZM

AT

SO

LID

WA

ST

E C

OS

T

CO

NT

RA

CT

ED

V3v

HA

ZM

AT

- P

OU

ND

S (

000)

TO

TA

L H

AZ

MA

T P

OU

ND

S (

000)

V4

EH

S R

ES

PO

NS

E T

EA

M

EH

S R

ES

PO

NS

E T

IME

- M

INU

TE

S

SIT

E E

H&

S C

OS

TS

PE

R G

SF

SIT

E E

H&

S C

OS

TS

PE

R F

AC

TO

RE

D

GS

F

SIT

E E

H&

S C

OS

TS

/ O

CC

UP

AN

T

SA

T-

EN

VIR

ON

ME

NT

AL

HE

AL

TH

&

SA

FE

TY

SE

RV

ICE

S

C-C46 408 20 428 20 9 20 18 6 18 Yes 5 0.40 0.30 140C-L12 1984 824 2808 35 4750 35 23 54 23 Yes 5 1.63 0.94 1049C-L11 995 92 1087 50 50 16 3 16 No N/A 0.88 1.04 721C-L10 1000 220 1220 18444 3 18444 24698 31 24698 Yes 2 1.12 0.53 502C-L13 715 522 1237 7 3 7 26 13 26 Yes 1 0.84 0.30 753

BENCHMARKING OFF SITE WASTE AND RECYCLING



$0.07

1

2

3

4

5

$0.00

$0.10

$0.20

$0.30

$0.40C

-L13

C-L

12

C-C

46

C-L

11

C-L

10

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

OFFSITE WASTE DISPOSAL COST / GSF Q1

Q2

Q3

Q4

Median

SAT- ENVIRONMENTAL HEALTH & SAFETY SERVICES



$47

1

2

3

4

5

$0

$50

$100

$150

$200C

-C46

C-L

12

C-L

13

C-L

11

C-L

10

CU

ST

OM

ER

RA

TIN

G

GO

OD

>>>

CO

ST

/ O

CC

UP

AN

T W

ITH

ME

DIA

N

ORGANIZATION

OFFSITE WASTE DISCPOSAL COST /OCCUPANTQ1

Q2

Q3

Q4

Median

SAT- ENVIRONMENTAL HEALTH & SAFETY SERVICES

BENCHMARKING C4

X O

FF

-SIT

E W

AS

TE

/RE

CY

CL

ING

X1i

OF

FS

ITE

WA

ST

E D

ISP

OS

AL

-

INT

ER

NA

L C

OS

TS

X1c

OF

FS

ITE

WA

ST

E D

ISP

OS

AL

-

CO

NT

RA

CT

CO

ST

S

TO

TA

L O

FF

SIT

E W

AS

TE

CO

ST

S

X2i

RE

CY

CL

ING

- IN

TE

RN

AL

CO

ST

S

X2c

RE

CY

CL

ING

- C

ON

TR

AC

T C

OS

TS

TO

TA

L R

EC

YC

LIN

G C

OS

TS

X3

OF

FS

ITE

WA

ST

E D

ISP

OS

AL

- T

ON

S

X4

RE

CY

CL

ING

- T

ON

S

OF

FS

ITE

WA

ST

E A

ND

RE

CY

CL

ING

C

OS

TS

PE

R G

SF

OF

FS

ITE

WA

ST

E A

ND

RE

CY

CL

ING

C

OS

TS

PE

R F

AC

TO

RE

D G

SF

OF

FS

ITE

WA

ST

E A

ND

RE

CY

CL

ING

C

OS

TS

/ O

CC

UP

AN

T

SA

T-

EN

VIR

ON

ME

NT

AL

HE

AL

TH

&

SA

FE

TY

SE

RV

ICE

S

C-C46 79 79 0 322 769 0.07 0.06 26C-L12 101 101 26 26 240 917 0.07 0.04 47C-L11 126 126 0 80 1223 0.10 0.12 84C-L10 174 174 76 76 475 650 0.23 0.11 103C-L13 58 58 20 20 138 352 0.05 0.02 47

BENCHMARKING FIXED COSTS

BENCHMARKING HC1

$2.91

$0

$1

$2

$3

$4

$5

$6

C-L

13

C-L

10

C-L

12

C-L

11

C-C

46

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

TOTAL DEPRECIATION COSTS PER GSF(This includes: Building, Leasehold Improvements, Furniture/Equipment)

BENCHMARKING HC2

$0.44

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60C

-L12

C-C

46

C-L

11

C-L

13

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

FIRE INSURANCE COSTS PER GSF

BENCHMARKING HC3

$1.26

$0.00

$0.50

$1.00

$1.50

$2.00

$2.50C

-L13

C-L

10

C-L

11

C-L

12

C-C

46

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

PROPERTY TAXES PER GSF

BENCHMARKING HC4

$4.73

$0

$1

$2

$3

$4

$5

$6

$7

$8

$9

C-L

13

C-L

10

C-L

12

C-L

11

C-C

46

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

TOTAL FIXED OCCUPANCY COSTS PER GSF(Depreciation, Insurance, Taxes, Rent)

BENCHMARKING H1

H F

IXE

D O

CC

UP

AN

CY

C

OS

TS

H1

BL

DG

D

EP

RE

CIA

TIO

N

H2

LE

AS

EH

OL

D IM

PV

MT

D

EP

RE

CIA

TIO

N

H3

DE

PR

EC

IAT

ION

FO

R

FU

RN

ITU

RE

BL

DG

E

QU

IP...

H4

PR

OP

ER

TY

IN

SU

RA

NC

E

H5

TA

XE

S

H6

AN

NU

AL

RE

NT

AL

L

EA

SE

CO

ST

S

H7

DE

BT

SE

RV

ICE

C

OS

TS

TO

TA

L D

EP

RE

CIA

TIO

N

CO

ST

TO

TA

L D

EP

RE

CIA

TIO

N

CO

ST

/ G

SF

INS

UR

AN

CE

CO

ST

/ G

SF

TA

XE

S C

OS

T /

GS

F

RE

NT

AL

CO

ST

/ T

OT

AL

G

SF

FIX

ED

OC

CU

PA

NC

Y

CO

ST

S /

GS

F

C-C46 4,257 1,189 455 2,531 5,446 5.10 0.43 2.37 7.90C-L12 4,583 15 416 652 2,227 264 5,014 2.91 0.38 1.29 0.15 4.73C-L11 4,221 17 90 563 1,556 121 4,328 3.50 0.46 1.26 0.10 5.31C-L10 3,000 1,200 3,000 2.75 1.10 3.85C-L13 1,192 2,631 837 451 1 3,823 2.59 0.57 0.31 0.00 3.46Minimum 0.001st Quartile 0.05Median 0.103rd Quartile 0.13Maximum 0.15

BENCHMARKING HC5a

$0

$5

$10

$15

$20

$25

$30

C-L

12

C-C

46

C-L

11

C-L

13

C-L

10

CO

ST

/ G

SF

ORGANIZATION

TOTAL OPERATING COSTS BY CATEGORY PER GSF

6. SECURITY COST / GSF

5. GROUNDS KEEPING COST / GSF

4. PARKING COST / GSF

3. CUSTODIAL COST / GSF

2. MAINTENANCE COST / GSF

1. UTILITY COST/ GSF

MEDIAN

6.91

BENCHMARKING HC6a

$0

$10

$20

$30

$40

$50

$60

$70C

-L12

C-L

13

C-L

11

C-C

46

C-L

10

CO

ST

/ G

SF

WIT

H M

ED

IAN

ORGANIZATION

TOTAL COSTS PER GSFWithout Construction Projects

OPERATING COSTS / GSF

FIXED OCCUPANCY COSTS / GSF

MEDIAN

15.85

BENCHMARKING H2a

*11.

2 T

OT

AL

OP

ER

AT

ING

C

OS

TS

1. U

TIL

ITY

CO

ST

/ GS

F

2. M

AIN

TE

NA

NC

E C

OS

T /

GS

F

3. C

US

TO

DIA

L C

OS

T /

G

SF

4. P

AR

KIN

G C

OS

T /

GS

F

5. G

RO

UN

DS

KE

EP

ING

C

OS

T /

GS

F

6. S

EC

UR

ITY

CO

ST

/ G

SF

OP

ER

AT

ING

CO

ST

S

/

GS

F

FIX

ED

OC

CU

PA

NC

Y

CO

ST

S /

GS

F

TO

TA

L C

OS

T

/ G

SF

C-C46 $2.99 $2.30 $0.88 $0.01 $0.32 $0.99 $7.49 $7.90 $15.39 3.00564972 3.00564972C-L12 $2.69 $1.59 $1.03 $0.06 $0.10 $1.03 $6.49 $4.73 $11.22 2.71873165 2.71873165C-L11 $2.20 $3.05 $0.95 $0.17 $0.14 $1.43 $7.95 $5.31 $13.26 2.19435484 2.19435484C-L10 $6.66 $4.77 $1.74 $0.12 $0.08 $1.72 $15.09 $3.85 $18.94 6.6587156 6.6587156C-L13 $1.64 $4.50 $0.75 $0.10 $0.35 $0.75 $8.08 $3.46 $11.54 1.64227642 1.64227642Minimum $3.46 $0.001st Quartile $3.85 $0.05Median $4.73 $0.103rd Quartile $5.31 $0.13Maximum $7.90 $0.15Median $2.72 $3.04 $0.95 $0.10 $0.14 $0.75

1. UTILITY COST/ GSF2. MAINTENANCE COST / GSF3. CUSTODIAL COST / GSF4. PARKING COST / GSF5. GROUNDS KEEPING COST / GSF6. SECURITY COST / GSFTotal Costs 16.18 16.21 5.34 0.46 0.99 5.91 45.10*11.2 TOTAL OPERATING COSTS1. UTILITY COST/ GSF2. MAINTENANCE COST / GSF3. CUSTODIAL COST / GSF4. PARKING COST / GSF5. GROUNDS KEEPING COST / GSF6. SECURITY COST / GSFPercent of Total Costs36% 36% 12% 1% 2% 13% 100%

36%

36%

12%

1%

2%

13%

Percent of Total Costs

1. UTILITY COST/ GSF

2. MAINTENANCE COST /

GSF

3. CUSTODIAL COST / GSF

4. PARKING COST / GSF

5. GROUNDS KEEPING COST

/ GSF

BENCHMARKING H2a

*11.

2 T

OT

AL

OP

ER

AT

ING

C

OS

TS

1. U

TIL

ITY

CO

ST

/ GS

F

2. M

AIN

TE

NA

NC

E C

OS

T /

GS

F

3. C

US

TO

DIA

L C

OS

T /

G

SF

4. P

AR

KIN

G C

OS

T /

GS

F

5. G

RO

UN

DS

KE

EP

ING

C

OS

T /

GS

F

6. S

EC

UR

ITY

CO

ST

/ G

SF

OP

ER

AT

ING

CO

ST

S

/

GS

F

FIX

ED

OC

CU

PA

NC

Y

CO

ST

S /

GS

F

TO

TA

L C

OS

T

/ G

SF

BENCHMARKING MOVES AND RELOCATIONS

BENCHMARKING LC1

129

$0

$100

$200

$300

$400

$500

$600

$700

$800

$900

$1,000C

-L11

C-L

13

C-C

46

C-L

10

MO

VE

CO

ST

S /

PE

RS

ON

WIT

H M

ED

IAN

ORGANIZATION

MOVE COSTS / PERSONRELOCATION + IT + TELECOMM

BENCHMARKING LC2

128.9953432

$0

$100

$200

$300

$400

$500

$600

$700

$800

$900

$1,000C

-L11

C-L

13

C-C

46

C-L

10

CO

ST

/ G

SF

ORGANIZATION

MOVE COSTS / PERSONRELOCATION + IT + TELECOMM

TELECOMMUNICATIONS SUPPORT COST / MOVE

IT SUPPORT COST / MOVE

OFFICE PERSONNEL RELOCATION COST / MOVE

MEDIAN

BENCHMARKING L1

R M

OV

ES

AN

D R

EL

OC

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S

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. OF

FIC

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L A

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3 W

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/ M

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L C

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ER

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(E

11 +

E12

+

E13

)/E

14

SA

T -

MO

VIN

G &

RE

LO

CA

TIO

N

SE

RV

ICE

S

C-C46 188 188 1433 3 131 131C-L12 n/a 164 n/a n/a n/a n/a 516 .7 3 n/a n/a n/a n/aC-L11 0 90 0 0 0 0 90 810 0 1.2 0 0 0 0 111 111C-L10 45 0 10.1 0 150 0 205 1164 10 0 3 0 3 0 39 9 129 176C-L13 19.4 0 0 0 0 0 19 153 70 0 67 3 3 1 127 127

BENCHMARKING BEST PRACTICES - JANITORIAL

BENCHMARKING CBP

JAN

ITO

RIA

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JB2d

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JB2e

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C-C46 0.98 Yes No NA No No No Yes Yes Yes Yes Yes Yes Yes Yes YesC-L12 1.18 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes YesC-L11 0.95 Yes Yes Yes Yes No Yes Yes Yes No NA Yes Yes Yes Yes YesC-L10 1.44 Yes Yes Yes No No Yes Yes Yes No No Yes Yes Yes Yes YesC-L13 0.75 Yes Yes No No No Yes No Yes Yes No Yes Yes No Yes YesOVERALL IMPLEMENTATION 100% 80% 60% 40% 20% 80% 80% 100% 60% 40% 100% 100% 80% 100% 100%1ST Q IMPLEMENTATION 100% 100% 50% 50% 100% 50% 100% 50% 100% 100% 50% 100% 100%2ND Q IMPLEMENTATION 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%3RD Q IMPLEMENTATION 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%4TH Q IMPLEMENTATION 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

BENCHMARKING CBP

JAN

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CU

ST

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/ C

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C-C46 0.98C-L12 1.18C-L11 0.95C-L10 1.44C-L13 0.75OVERALL IMPLEMENTATION1ST Q IMPLEMENTATION2ND Q IMPLEMENTATION3RD Q IMPLEMENTATION4TH Q IMPLEMENTATION

JB5a

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No Yes No Yes Yes Yes Yes Yes Yes NoNo Yes No Yes Yes No No No No NANo Yes No Yes Yes Yes No Yes Yes NoYes Yes No Yes No Yes No Yes No NoNo Yes No Yes Yes Yes No No Yes No

20% 100% 100% 80% 80% 20% 60% 60%100% 100% 100% 100% 50% 100%100% 100% 100% 100% 100% 100% 100%100% 100% 100%

100% 100% 100% 100% 100%

BENCHMARKING BEST PRACTICES - MAINTENANCE

BENCHMARKING DBP

BE

ST

PR

AC

TIC

ES

-

MA

INT

EN

AN

CE

MA

INT

CO

ST

/ G

SF

MB

1a F

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3a J

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C-C46 2.30 Yes Yes Yes Yes Yes Yes Yes YesC-L12 1.59 No Yes Yes Yes Yes Yes No NoC-L11 3.04 Yes Yes Yes Yes Yes Yes Yes NoC-L10 4.77 Yes Yes Yes Yes Yes Yes Yes YesC-L13 4.50 Yes Yes Yes Yes Yes Yes No YesOVERALL IMPLEMENTATION 80% 100% 100% 100% 100% 100% 60% 60%1ST Q IMPLEMENTATION 100% 100% 100% 100% 100% 100% 50% 50%2ND Q IMPLEMENTATION 100% 100% 100% 100% 100% 100% 100% 100%3RD Q IMPLEMENTATION4TH Q IMPLEMENTATION 67% 100% 100% 100% 100% 100% 67% 33%

BENCHMARKING DBP

BE

ST

PR

AC

TIC

ES

-

MA

INT

EN

AN

CE

MA

INT

CO

ST

/ G

SF


MB

3c P

M >

65%

MB

3d P

RE

DIC

TIV

E M

AIN

TE

NA

NC

E

PR

OG

RA

M

MB

3e R

ES

PO

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AS

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ING

MB

4b M

ULT

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LED

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RK

FO

RC

E

Yes No Yes NA YesNo No No Yes YesYes Yes Yes Yes YesNo Yes Yes Yes YesNo No Yes Yes Yes

40% 40% 80% 80% 100%50% 50% 100% 100% 100%

100% 100% 100% 100%

67% 33% 67% 67% 100%

BENCHMARKING BEST PRACTICES - UTILITIES

BENCHMARKING BBP

BE

ST

PR

AC

TIC

ES

- U

TIL

ITIE

S

UT

ILIT

IES

CO

ST

/ G

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UB

1a M

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CO

NF

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EN

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OM

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UB

1b M

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ION

SE

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PR

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OF

FIC

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UB

1c M

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ION

SE

NS

OR

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GE

NE

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OF

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UB

1d M

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SE

NS

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RE

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2a C

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2b C

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EX

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3c C

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ME

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S

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3d C

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ME

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S -

NO

N

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3e V

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DR

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3f H

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CO

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PLA

NT

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3g T

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4a T

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4c G

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4d L

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4e G

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C-C46 3.01 Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes No Yes Yes Yes No Yes No Yes NoC-L12 2.72 Yes Yes No Yes Yes Yes Yes Yes No No No Yes No No No No No No No No NoC-L11 2.19 Yes No Yes Yes Yes Yes Yes Yes No Yes Yes Yes No No Yes No Yes Yes No Yes YesC-L10 6.66 Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No No Yes Yes Yes Yes No No NoC-L13 1.64 Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes No No Yes Yes No Yes No Yes NoOVERALL IMPLEMENTATION 100% 80% 80% 100% 100% 100% 100% 80% 80% 80% 100% 20% 80% 60% 40% 80% 60% 20%1ST Q IMPLEMENTATION2ND Q IMPLEMENTATION3RD Q IMPLEMENTATION4TH Q IMPLEMENTATION 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

BENCHMARKING BBP

BE

ST

PR

AC

TIC

ES

- U

TIL

ITIE

S

UT

ILIT

IES

CO

ST

/ G

SF


UB

5b M

EC

HA

NIC

AL

WIN

DO

W

CO

VE

RIN

GS

UB

5c B

MS

UB

5d O

FF

HO

UR

CO

NT

RO

LS

UB

5e IN

DIV

IDU

AL

VE

NT

ILA

TIO

N

CO

NT

RO

LS

UB

6 S

UB

ME

TE

RIN

G

UB

7a S

OLA

R S

UP

PLE

ME

NT

S

UB

7b F

UE

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S

UB

7c C

HP

OR

CC

HP

UB

7d G

AS

/TH

ER

MA

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UB

7e G

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E/G

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TH

ER

MA

L

UB

8a IM

PLE

ME

NT

MIN

OR

RE

PA

IRS

UB

8b H

IGH

EF

FIC

IEN

CY

FIL

TE

RS

UB

8c E

NE

RG

Y E

FF

ICIE

NT

LIG

HT

ING

UB

8d C

YC

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VA

C S

YS

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M

UB

8e E

CO

NO

MIZ

ER

CY

CLE

UB

8f E

NE

RG

Y R

ED

UC

TIO

N T

AR

GE

TS

UB

8g D

EM

AN

D S

IDE

MG

MT

UB

8h O

N-S

ITE

GE

NE

RA

TIO

N

No Yes Yes No No No No No No No No Yes Yes Yes Yes No Yes YesNo Yes Yes Yes Yes Yes No No Yes No No Yes Yes Yes Yes Yes Yes YesNo Yes Yes Yes Yes Yes No No No No No Yes Yes Yes Yes Yes Yes YesNo Yes Yes Yes No Yes Yes No No No No Yes Yes Yes Yes Yes Yes YesNo Yes Yes Yes No Yes No No No No No Yes Yes Yes Yes Yes Yes Yes

100% 100% 80% 40% 80% 20% 20% 100% 100% 100% 100% 80% 100% 100%

100% 100% 100% 100% 100% 100% 100% 100%100% 100% 100% 100%

FACILITY MANAGERS ROUNDTABLE (FMRT) MANAGERS ROUNDTABLE (FMRT) 2014 Data / 2015 Report - August 24,...

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Transcript of FACILITY MANAGERS ROUNDTABLE (FMRT) MANAGERS ROUNDTABLE (FMRT) 2014 Data / 2015 Report - August 24,...