8/13/2019 Facility Management Customer Questionnaire

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Tameside Metropolitan Borough CouncilEconomy & Environment

Facilities ManagementDear Visitor,

It is our aim to make your visit as pleasant and enjoyable as possible and we thereforewelcome any comments or suggestions you have about the service you receive from us.

We will do all that we can to respond to your comments.If you wish to, please speak to the Manager who will gladly deal with your query immediately

on site where possible. Alternatively, make a note about your concerns in the space provided andrefer to the guidance notes on the back of the leaflet.

Your help in completing the questionnaire is very much appreciated and will help to improveour service.

Yours sincerelyNEIL BERRYQUALITY MANAGER FACILITIES MANAGEMENT

CUSTOMER QUESTIONNAIRE

Please tick one box for each question.

HOW DO YOU THINK WE ARE DOING ? NotExcellent Good Average Poor Applicable

STAFF AND INFORMATION

Friendliness of staff Helpfulness of staff Knowledge of staff Information provided

Prices clearly displayed FACILITY PRESENTATIONCleanliness of public areas/toilets Disabled Access Feeling of a safe environment Quality of furnishings & equipment

VALUE FOR MONEY

Range of programmed activities Enjoyment of programmed activities Value for money from the activity Bar/hospitality value for money

PERSONAL DETAILS

Name (Mr/Mrs/Miss/Ms etc):

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Address: .....................................................................................

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..................................................Post Code:................................

Tel. No: .......................................................

Which of the following age categories do you fit into:-

Under 16yrs 1624 2534 3544 4550 50+

Do you have a disability? Yes

No

Date of Visit:......................................Time:................................

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VENUE INFORMATION

Date of Booking: ...........................................................................................................................................................................................

Venue: ..........................................................................................................................................................................................................

Room(s) Booked: .........................................................................................................................................................................................

Title of Event: ...............................................................................................................................................................................................

YOUR COMMENTS, COMPLIMENTS & COMPLAINTS

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WHAT COULD WE DO BETTER?

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STAFF MENTIONAre there any staff that deserve a special mention?

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Please print out and return to:

Neil Berry

Dukinfield Town Hall,

King Street,

Dukinfield,

SK16 4LA

63717