FACILITIES MANAGEMENT CONSULTING MARKET IN...

FACILITIES MANAGEMENT CONSULTING MARKET IN MALAYSIA: BENEFITS, OPPORTUNITIES AND CHALLENGES FOR CLIENTS AND SERVICE PROVIDERS

Presented by M OHD M A Z HA R M OHD M A R Z UK I T U E S D AY, 9 T H O C T O B E R , 2 0 1 8

Speaker’s profile Mohd Mazhar Mohd Marzuki •MBA Building & Facilities Management

•B. Eng. (Hons.) Mechanical

•Graduate member of Board of Engineers Malaysia & Institution of Engineers Malaysia

•VPI of the Malaysian Association of Facilities Management (MAFM), Committee since 2005

•Council Member of the Malaysian Service Provider’s Confederation (MSPC)

•Committee of the Malaysian Board of Technologist (MBOT)

•Advisory Panel for FM curriculum for Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA)

•Committee for Malaysian ISO 41000 FM

•CIDB’s Committee for FM National Occupancy Skill Standard (NOSS)

•CIDB’s Committee for FM Contractors Registration

•Building Auditors for Government, local authorities and private buildings

•HRDF & CIDB Certified Trainer

•Facilities Manager for: KL Tower, Rohas Perkasa (Kuala Lumpur(, Palace of Justice (Putrajaya) and HSBC Data Center (Cyberjaya) and KLSE building

•Prominent Projects:

– Consultant team members for the CIDB for the study of Asset and Facilities Management Industry in Malaysia (2009)

– Lead FM Consultant for Tanjung Bako Fishery Complex by the Malaysian Fisheries Development Board (LKIM)

– Lead Consultant for a Business Case Analysis and KPI development for the Malaysian Inland Revenue Board (LHDNM)

– Lead FM Consultant for the corporate relocation of Celcom Axiata Berhad (Celcom)

– Facility Condition Assessment for the Headquarters of the Malaysia Building Society Berhad (MBSB)

– Lead Consultant for FM Assessment for Maybank

– Subject Matter Expert for MySPATA (JKR project)

– FM Consultant for the development of Center of Excellence for the Malaysian Rubber Board

– FM Consultant for Malaysian Resource Corporation Berhad (MRCB)

– FM Consultant for Felda Investment Corporation (FIC)

– FM Consultant for TH Properties Sdn Bhd

– FM Consultant for KPJ Healthcare Services

Speaker’s profile Mohd Mazhar Mohd Marzuki Buildings learned from (managed)

IKM Kampung Pandan

IKM Sungai Petani

Wisma Persekutuan Seremban

Wisma Persekutuan Melaka

Bangunan Pejabat-pejabat Pelabuhan Melaka

Bangunan Gunasama Persekutuan Batu Pahat

Bangunan Gunasama Persekutuan Kluang

Wisma Persekutuan Johor Bahru (Block A & B)

Mydin USJ

KL Tower

Kompleks Sultan Abu Bakar (CIQ) Tanjung Kupang, Johor Bahru

TM Annexe 1 & 2

Malaysian Tourism Center (MTC)

Majlis Perbandaran Johor Bahru Tengah (MPJBT)

Majlis Perbandaran Kluang (MPK)

Majlis Perbandaran Batu Pahat (MPBP)

KPJ Specialist Hospital, Seremban

Genesis Tower

MBSB Headquarters

Speaker’s profile Mohd Mazhar Mohd Marzuki

Building learned from (audited)


Clients learned from (consulting)


Clients learned from (training)

Introduction to MAFM

Asset Lifecycle: FM Roles

Scopes of FM Consulting

FM consulting in Malaysia: Issues and Challenges

Today’s journey with me

FM Consulting Market in Malaysia: Benefits, Opportunities and Challenges for Clients And Service Providers

Introduction to MAFM

Brief information

Establishment

Registration Number

Membership Types

Corporate Membership

Associate Membership

Student Membership

Total Membership

Affiliation

25th January 2005

0071-05-10

Ordinary (voting members)

Corporate (voting members)

Associate (non-voting members)

Student (non-voting members)

500+ members

Malaysian Service Providers Confederation (MSPC)

MAFM Committee 2017 & 2018 President Tan Sri Dato’ Ir. Jamilus Hussein Deputy President Prof. Sr. Dr. Abdul Hakim Mohammed Vice Presidents Mohd Mazhar Mohd Marzuki Tamilwanan A/L Palaniappan Secretary Ahmad Sha’rainon Md Shaarani Assistant Secretary Dr. Maimunah Sapri

Treasurer Ainul Azura Izhar Sub-committee Dr. Mat Naim Bin Abdullah @ Mohd Asmoni Ir. Ahmad Faudzi Sain Rosmuharizal Hj Che Muda Sharifah Rosfashida Syed A. Latif Ir. Hj. Abu Bakar Azit Hj. Mohd Sabri Mat Deris Zainuddin Zainal Hj. Mahathir Hj. Mansor Ir. Dr. Ahmad Firdauz Abdul Mutalib Dr. Nor Rima Muhamad Ariff

MAFM’s Roadmap

Industry Strength

Collaboration & Engagement

Awareness & Recognition

Professionalism

Strategic goal:

FM AS A PROFESSION

Knowledge & Best

Practices

Research & Development

Benchmarking

Training

Strategic goal:

MAFM AS A ONE-STOP REFERENCE


Asset Lifecycle: FM’s roles

ISO 55000 definition of Asset Management (AM)

“coordinated activity of an organization to

realize value from assets.”

Note: Realization of value will normally involve a balancing of costs, risks, opportunities and performance benefits.

Asset Lifecycle

• Feasibility study

• Budgeting / ROI

• Design • Construction • Procurement

• Operations • Maintenance • Refurbishment

• Demolition • Sale • End of

tenancy

PLANNING

CREATION

UTILISATION

DISPOSAL

Asset Lifecycle: FM’s roles

• Feasibility study

• Budgeting / ROI

• Design • Construction • Procurement

• Operations • Maintenance • Refurbishment

• Demolition • Sale • End of

tenancy

PLANNING

CREATION

UTILISATION

DISPOSAL

= FM’s role

Significance of FM

Input

(Resources)

CORE BUSINESS PROCESSES

Output

(Business Goals)

Services Asset Maintenance

Facilities Management

Scopes of FM

BUILDING MAINTENANCE

SHE Management

Information Management

Security Management

Space Management

Project Management

OTHER SUPPORT SERVICES

Scopes of FM (cont’d)

OTHER SUPPORT SERVICES Mail room

Catering

Nursery

Tenants’ relationship Business

Continuity support

Fleet Management

Staffs logistics

MAFM’s definition of Facilities Management (FM)

“the total management that integrates all services

to support the core business of an organisation.”

ISO 41011: 2017 definition of Facilities Management (FM)

“an organizational function which integrates people, place

and process within the Built Environment with the purpose of improving the quality of life of people and the productivity

of the core business.”

DEFINISI ‘KERJA FASILITI’

Aktiviti perkhidmatan fasiliti dan penyenggaraan bangunan / infrastruktur secara bersepadu yang meliputi perkhidmatan kejuruteraan dan perkhidmatan yang berkaitan dengan keperluan pengguna.

The integrated facilities services and the maintenance of building/infrastructure that covers engineering services and other services related to user needs.


Scopes of FM consulting

Definitions “Consultants are professional problem-solvers, whose expert knowledge may cover a number of traditional professional fields, and who are particularly qualified to undertake an independent and unbiased study of a given problem and reach a rational solution. The value of a consultant lies in his training and previous experience in the solution of related problems, and his ability to select the course of action which, in his expert opinion, should be implemented.”

- Manual on the use of Consultants in Developing Countries, United Nations Industrial Development Organization

Asset Lifecycle: FM consulting scopes

• User’s perspective

• Lifecycle cost estimation

• Design Maintainability

• Lifecycle costing

• Process preparations

• Transition / moves / migration

• Building Audit

PLANNING

CREATION DISPOSAL

• Transition / moves / migration

• Operations Processes

• Bus. Continuity

UTILISATION

= FM’s role

FM consulting scopes

Asset involvement decision PLANNING

• Broad user’s perspective at conceptual phase – guiding for initial proposal / feasibility study.

• Estimation for lifecycle costing – important elements in ROI calculations.

Acquisition of asset CREATION

• Design Maintainability Review – practicality, utility consumption, ease of access

• Detailed lifecycle costing – management, manpower, repair, replacement etc.

• Prepare process documentation – work orders, emergency preparedness etc.

• BIM for FM

FM consulting scopes (cont’d)

Asset usage UTILISATION

• Transition management – moves, space migration, defects management, CMMS mobilisation

• Operations processes, training/coaching, condition assessment

• FM’s support for business continuity

Asset disposal DISPOSAL

• Transition management – moves, space migration

• Building Audit – decision for repair/replace/disposal


FM consulting in Malaysia: Issues and challenges

Key issues

Awareness

• Value of consulting

• Needs vs. wants

Fees • Client’s budget

• Scale

Third-parties • Fee

Registration • Physical

• Non-physical

Registration

FM Consultant’s registration

LPPEH

MOF

CIDB

Physical / Non-physical

Works

Property Management

Overlapping?

Ministry of Finance

Consultant

Physical Non-physical

Physical Consultants

Non-physical Consultants

FM Consultant?

Challenges

Technology

• IoT

• Big data support

Standards

• ISO 55000

• ISO 41000

• Others

Ageing buildings

• As-built documents

Closing points

Needs for FM Consulting services

Infancy stage – awareness, recognition

Ready resources, unready market

THANK YOU FOR YOUR ATTENTION

MOHD MAZHAR MOHD MARZUKI

[email protected]

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