Facilities Cleaning Decisions Magazine JanFeb 2015

Equipment Improves Worker ProductivityCarpet care equipment that reduces cleaning times and maintains cleaning standards

DISINFECTION

Preventing Healthcare-Associated InfectionsHow automated disinfection systems help reduce HAIs and cross-contamination risks

RESTROOM CARE

Clearing The Air On Hand DryersHand dryer manufacturers respond to pressing questions from facility executives

A Supplement to:

JANUARY/FEBRUARY 2015

CARPET CARE

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Understanding the divide betweenvarying age groups is essential in buildinga successful, multigenerational department

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contents

features

6 Clearing The Air On Hand DryersManagers asked the tough questions, and hand dryer manufacturers responded

8 Clean Up Productivity ProblemsIdentifying carpet care equipment that will reduce cleaning times and maintain standards for cleanliness

10 Shining Light On HAI PreventionCan automated disinfection systems help reduce healthcare-associated infections?

10

FACILITY CLEANING DECISIONSJANUARY/FEBRUARY2015

departments

1 Editor’s Note 12 Product Showcase

12 Advertiser Index

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B t C E H

[ cover story ]Managing The

Generational GapUnderstanding the divide

between varying age groups is essential in building a successful,

multigenerational department

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▲ FREE INFO: Circle 401

Cleaning Up The ConfusionIdentifying the differences between cleaners, sanitizers and disinfectants, and when and where each should be usedwww.cleanlink.com/16773fcd

Teaching Germ Warfare Custodial operations inject infection control into the school system by paying close attention to high-touch surfaces www.cleanlink.com/17203fcd

Protection From Restroom Bacteria Training workers on the importance of cleaning restrooms safely and effi ciently www.cleanlink.com/16891fcd

Facility Focus: A System For Success Concordia University’s switch to microfi ber fl at mops improved cleaning times and reduced worker injuries www.cleanlink.com/16769fcd

Staff Spending Too Much Time In The Restroom? Identify a simplifi ed approach to workloading restrooms for daily cleaning www.cleanlink.com/17356fcd

2015 Manager Of Distinction NominationsBeginning February 4, readers are encouraged to nominate managers they feel deserve recognition for going above and beyond in their career. For additional information, to review of the 2014 winners and to begin nominations, visit www.cleanlink.com/FCDDistinctionAwards

TOP 5 ARTICLES OF 2014

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Corinne Zudonyi

EditorCorinne Zudonyi

[email protected]

Age Is More Than Just A Number

1

WHAT TO WATCH FOR

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Understanding the divide betweenvarying age groups is essential in buildinga successful, multigenerational department

FOR THE FIRST TIME, in-house facil-ity managers are faced with the chal-lenge of overseeing four generations of employees in the workplace: Tradition-alists (born before 1946), Baby Boom-ers (born from 1946 to 1964), Genera-tion X (born from 1965 to 1980), and Millennials (born after 1980). Under-standing the differences between the generations is critical if custodial execu-tives want to build a successful, multi-generational department.

Although older generations are reach-ing retirement age, a signifi cant num-ber of employees continue to work past retirement or return to work part time out of necessity. As a result, it is not uncom-mon for custodial departments to witness 70-year-olds working alongside 17-year-old newcomers.

According to industry consultants, this new work dynamic can lead to fric-tion when the attitudes and work ethics of different generations clash.

“They don’t know how to treat each other, and there’s often a lack of respect from both sides,” says Ralph Peterson, training manager for Healthcare Services Group Inc. in Charlotte, North Carolina. “But the good news about these generations is they really can work together well. They understand the mission, and they have no

problem working hard. You just have to understand, they all have different triggers.”

These “triggers” can be identifi ed by fi rst defi ning each generation’s strengths, characteristics, preferences, expecta-tions, beliefs and work style. Then, leveraging the strengths of the staff and creating a work environment that values those differences.

The challenge for many custodial executives is that they try to fi t an increas-ingly nontraditional workforce into an overly traditional department. To over-come this, Sandra Christensen, an organi-zational development consultant in Mil-waukee, urges managers to avoid focus-ing solely on age.

“You have to be careful not to use age as the one descriptor,” she says. “Genera-tional differences infl uence our attitudes and work ethics. Other things come into play, like family background or world events people have lived through. Con-sidering how these have affected their view of the world can help us be more compassionate and understanding about why people are the way they are.”

Traits And TriggersWhen it comes to characterizing Tradi-tionalists and Baby Boomers, industry pundits concur: Older generations tend

to be loyal to their employers and have a strong work ethic.

“Traditionalists were raised by parents that survived the Great Depression,” says Sharon Cowan, CBSE, industry consultant

for Cleaning Business Consulting Group, Vero Beach, Florida. “They tend to have a lot of structure in their lives. They’re rule followers and conformists, and they have respect for authority.”

Both Traditionalists and Baby Boom-ers are no stranger to long work hours either. Many are comfortable working 50 to 60 hours a week.

“That work proves their value, and that’s where they get their self worth from,” says Cowan.

These older generations also have a strong sense of job security. Many have worked in the same job since graduating high school, and will stay on board until they retire. By contrast, today’s economic uncertainty and lack of job security has fostered an entrepreneurial spirit in the younger generation.

“Younger generations are looking out for themselves and want to manage their own careers because they don’t know if their job will be there for them in fi ve years,” says Christensen. “So opportuni-ties to grow and develop are very impor-tant to them.”

Peterson agrees and stresses that Gen-eration X and Millennial workers are looking for the fast track to success.

“They want to learn everything they can so they can do everything them-selves,” he says. “They want to know how to run their own housekeeping com-pany or department.”

In addition to their desire for indepen-dence, younger generations — particularly

By Kassandra Kania

There is an art to overseeing

multigenerational workforces. Start

by focusing on the positive qualities

various age groups can bring to the

department.

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Millennials (sometimes referred to as Gen-eration Y) — are driven by technology.

“Millennials are the fi rst group raised entirely in the digital world, and that’s taught them to expect instant gratifi ca-tion,” says Cowan. “They are accustomed to very busy schedules and they were typi-cally doted on by their parents. They’re the ‘all-about-me’ group and they like to be the center of attention.”

This need for attention and desire for growth can be challenging in custodial departments, says Peterson.

“Millennials are so smart and passion-ate, and they’re brimming with energy and ideas. It’s hard to slow them down,” he says. “They also have the attitude that they can do more than just housekeeping, so they’re the hardest to hold on to.”

Fortunately, despite these genera-tional differences, managers can take steps to encourage staff engagement and enhance productivity among vary-ing age groups.

Reaching Common GroundSo what can managers do to get the most out of each staff member, regardless of their age? First and foremost, custodial executives are encouraged to fi nd out what motivates their employees.

“Find out from the employees what they feel their biggest assets are,” says Christensen. “In performance reviews, ask, ‘What are three things that you bring to our organization that are most benefi -cial?’ The answer tells you what’s most important to that person, and the feed-back you can give them related to their response is going to be more meaningful.”

When it comes to providing positive feedback, Millennials — and to an extent, Gen Xers — need lots of it.

“With Baby Boomers there was an emphasis on self-help and self esteem, so that’s something we gave to our kids: Lots of positive feedback,” says Christensen, a Boomer herself. “Some might say we went overboard, but I think we need to fi nd a balance, and managers need to recognize that a lot of young people coming into the workforce are used to getting a fair amount of feedback.”

This can be particularly challenging for older generations who are managing a Generation X or Millennial employee.

“Traditionalists come from think-ing ‘I’m in charge, and you do as I say because I said so.’ But younger employ-ees don’t respond to that,” says Cowan. “A Millennial wants to know why they have to perform a certain way. They need hand-holding and they need their ideas to be considered.”

At times, Traditionalists may need to adjust their management style to accom-modate the younger generation.

“People in management need to under-stand that you can’t give straight authori-tative direction to Gen Xers or Millennials because it won’t be received well,” says Cowan. “It behooves Traditionalists to

fi nd a way to use their ideas and engage these young staff members.”

Cowan also encourages managers to be forward thinking and change with the times. Custodial executives should keep an open mind and listen to their staff.

The older generations have a wealth of industry knowledge, while younger staff members bring fresh and innova-

tive ideas to departments. Managers that acknowledge these positive attributes can maximize on and use them to benefi t the overall departmental mission, as well as employee interaction and morale.

Jessi Moffatt, environmental services director and Gen Xer, has found that an open-minded approach is helpful in managing a multi-generational staff

at Shady Lane Nursing Care Center in Manitowoc, Wisconsin.

“I try to be patient and understanding, as well as fl exible,” she says. “Every gen-eration is different, and I have to adapt to their type of thinking. For example, I fi nd that with the Baby Boomers, change can be more diffi cult, so the more notice I can give them on the change the better. On the

FACILITY CLEANING DECISIONSJANUARY/FEBRUARY2015 3

TraditionalistGeneration1927—1945

Generation X1965—1980

Baby BoomerGeneration1946—1964

MillennialGeneration1981—2000

1920

1960

1940

2000

1980

1950

1930

1990

1970

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other hand, the younger generations usually go with the fl ow and accept change more willingly.”

In addition to working with her staff, Moffatt encour-ages staff interaction. She often puts her Baby Boomer employees in situations where they can share their wealth of industry knowledge with younger employees through demonstration and regular discussion. The younger workers on staff are also encouraged to express new ideas that can be benefi cial to departmental processes.

When discussing generational differences, many man-agers are quick to identify the variations as negatives — Traditionalists resist change, Boomers aren’t assertive, Gen Xers fi nd it diffi cult to handle work/life balance, and Millennials pay little attention to detail. Although it is important to be aware of these traits, there is an art to overseeing multigenerational workforces and managers should, instead, be focusing on the positive attributes the various groups can bring to a department.

Traditionalists are team players that are very loyal to their organization. They respect authority, respond well to directive leadership, adhere to the rules and will often make personal sacrifi ces for the greater good of

the department.Baby Boomers are optimistic and work well in teams.

They shy away from confl ict and understand that per-sonal growth comes as a result of hard work.

Workers that fall into Generation X are traditionally very goal orientated, accustomed to multitasking and maintain positive attitudes in the workplace. They love a challenge, are familiar with technology and seek posi-tions that offer security.

Finally, Millennials are known to be very straight-forward with their ideas, they are tenacious and very technologically savvy. They are accustomed to multitask-ing, function well in teams and often look for improved, more effi cient ways to complete a task.

Managers that are prepared to bridge the multigen-erational gap within their departments, while being mindful of the varying values of the staff, will be suc-cessful in maintaining a strong department that can work toward a common goal. FCD

KASSANDRA KANIA is a freelance writer based in Charlotte, North Carolina.

With an estimated 75 percent of the workforce expected to consist of the next generation by 2025, now is the time for in-house facility managers to equip young cleaners with the necessary skills for poten-tial management positions, as current managers approach retirement.

Training and education — and conveying the impor-tance of such — are essential in preparing the next generation of leaders, say consultants.

“Young people are looking at how this job can help them prepare for the next step,” says Sandra Christensen, an organizational development consul-tant in Milwaukee. “So a manager must convey that what they’re learning could be benefi cial to them down the line, even if it’s an entry-level job.”

Jessi Moffatt, environmental services director at Shady Lane Nursing Care Center in Manitowoc, Wisconsin, believes in open communication and keeping her staff in the loop, regardless of their current positions.

“I share whatever education I can with my staff, from seminars and conferences I attend on what’s new in the industry, to refreshers about disinfecting,” she says. “Engaging with my staff and letting them know what’s going on in the industry is very important in keeping their energy level up.”

Whether recruiting new hires or training the next generation, custodial executives must demonstrate strong leadership, as well as emphasize growth oppor-tunities that are appealing to workers.

“Millennials get bored easily, so talk about the job’s challenges during interviews, or write about the challenges in ad copy,” suggests Sharon Cowan, CBSE, industry consultant for Cleaning Business Con-sulting Group, Vero Beach, Florida. “They need to see there’s strong leadership in the organization and the opportunity to achieve goals.”

Once new hires are on board, Ralph Peterson, training manager for Healthcare Services Group

Inc. in Charlotte, North Carolina, uses forecasting to boost productivity and prepare newcomers for future management roles.

“The easiest thing to do — and also the hardest, in reality — is forecast with your staff,” he says. “Show them what a position in management is going to look like. Start having that conversation with your staff early on, so when the time comes, they’re better pre-pared to handle the situation.”

While managing the next generation can be frus-trating at times for Traditionalists and Baby Boomers, a slight shift in perspective can help to bridge the genera-tional gap. For example, Traditionalists and Baby Boom-ers that are used to working long hours may balk at requests from Gen X or Millennials to work remotely.

“When these younger generations want a fl exible schedule or time off, managers tend to see that as a desire not to work, and that’s not necessarily true,” says Cowan. “Managers need to be aware of what’s going to produce the best result from the younger workers and be fl exible.”

Experts don’t suggest ignoring how the depart-ment has been managed in the past, but encourage executives to keep an open mind about new ways to accomplish goals.

“Traditionalists and Baby Boomers need to adjust their management style to show Gen Xers or Millen-nials respect, engage them and listen to their ideas,” Cowan adds.

Attitudes and work ethic aside, possibly the big-gest challenge current custodial executives will face with their younger staff is the fi ght over wages. According to a CNN study, 87 percent of hiring man-agers and HR professionals say Millennials exhibit a sense of entitlement that older generations don’t. Due to the fi nancial demands associated with college and degree prerequisites, including on-the-job expe-riences/internships, young staff expects competitive wages, even in entry-level positions.

preparing future leaders



Q Can you explain the growing interest in Americans with

Disabilities Act (ADA) compliance with regard to hand dryers?Hansen — One reason is because, until recently, the technology simply was not available to produce a high speed, wall mounted, ADA compliant hand dryer, and managers were hesitant to recess units into wall’s because of cost, installation, time and maintenance.

Storto — The Department of Justice’s revisions of ADA regulations in 2010 spurred the interest. In the past, due to their compact size design limits, traditional ADA hand dryers were not high speed. Today, high-speed, surface-mounted ADA hand dryers are available.

Q What should facility executives look for when purchasing

ADA-compliant hand dryers? Storto — The American Disabilities Act requires hand dryers to not project more than 4 inches from the wall. This requirement is intended to help protect visually impaired persons from accidently walking into the dryer.

“Hands under” type dryers are typically mounted with the bottom surface 32 to 46 inches above the fl oor. “Hands in” type dryers are typically mounted with bot-tom surfaces less than 27 inches above the fl oor and are not restricted in the depth of projection from the wall.

Fisher — Facility managers should also make sure the manufacturer offers ADA accessories that help achieve compliance. For example, the addition of a wall guard reduces the water moisture on the walls and fl oor and achieves ADA compliance.

Green — Mounting height and protrusion are the most important factors. The key dimension to achieve ADA compliance is the depth of the hand dryer from the wall. Many dryers are unable to be ADA compliant due to bulky motors that cause them to protrude too far from the wall. As a result, they are often recessed into the wall, which can be costly.

Q What is the benefit of quicker dry times?

Fisher — Providing a superior customer experi-ence is what it’s all about. Some people still feel that hand dryers take too long and just don’t get the job done, but some dryers dry hands in 10 to 12 seconds. People appreciate a high-powered hand dryer; they are more effective and more effi cient from an energy perspective.

Green — Hygiene is also an important factor. A faster dry time encourages greater compliance with proper hand drying and will, therefore, reduce the risk of bacteria transfer. Wet hands can transfer up to 1,000 times more bacteria than dry hands, according to University of Bradford studies. In other words, a faster dry time supports a custodial department in providing a healthy, sanitary and safe environment.

Hansen — Quicker dry times means there is less congestion in the restroom and improves energy effi ciency by cutting the time that the unit is run-ning. The benefi t to the staff is that they no longer need to be constantly checking to make sure there is an ample amount of paper towel available and, of course, less waste to dispose of.

Q Why does the temperature of the air from hand dryers matter?

Hansen — Utilizing a heating element improves dry-ing times because instead of just using water displace-ment you are also using evaporation, which helps prevent water from pooling on the fl oor.

Fisher — Warm air adds to the user experience, making the drying process more comfortable. How-ever, there are no-heat dryers available, which are a good option if a facility is interested in saving energy.

Green — Warm, moist air can promote the growth of bacteria, so from a hygiene perspective, it is impor-tant not to use warm air to dry hands. Research out of Bradford University in the United Kingdom has iden-

CLEARING THE AIRON HAND DRYERSManagers asked the tough questions, and hand dryer manufacturers responded

In this Manufacturer Roundtable, Facility Cleaning Decisions took the compilation of

questions we received from readers and asked hand dryer manufacturers to weigh in.

Here are their responses.

By Corinne Zudonyi, Editor

Dan Storto President World Dryer CorporationBerkeley, Illinois

Jim FisherVice President of Sales & MarketingAmerican Dryer, Inc.Livonia, Michigan

Jeff GayerVice President of Product DevelopmentImpact ProductsToledo, Ohio

Rob GreenSenior Reliability Engineer DysonChicago, Illinois

Andrew M. Hansen New Business Development ManagerPalmer FixtureGreen Bay, Wisconsin

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tifi ed that drying hands with a warm air dryer for 10 seconds is no more benefi cial than not drying hands at all. With heat dryers, a user would need to dry their hands for 30 seconds to be as hygienic as using some unheated hand dryers for 10 seconds. Therefore, not only are there hygiene benefi ts of using cool air hand dryers, but also cost savings with faster dry times and lower power consumption.

Q How do you respond to facility managers

who don’t use dryers because of their energy consumption? Storto — In terms of energy consump-tion, hand dryers generally cost only about 7 cents per 200 uses with heat and only 4 cents per 200 uses without heat. The production of paper towels is twice as energy-intensive. Additionally, today’s energy-effi cient hand dryers use as much as 88 percent less energy than older models. Studies have shown that high-speed hand dryers can result in a 99 percent cost savings over purchasing paper towels.

Hansen — I would help managers cal-culate their current annual expenditure of the use and storage of paper towels, labor/manpower used, and miscellaneous costs such as clogged toilets from fl ush-ing paper towels. Then I’d overlay that to the annual cost of running a hand dryer. Most facility executives fi nd that they will actually make the money back in savings in under 24 months.

Q What type of maintenance is

required with hand dryers?Gayer — Beyond maintaining the hand dryer itself, walls and fl oors surround-ing the dryers must also be protected, cleaned and maintained.

Green — The type of maintenance required will depend on the hand dryer selected. For some hand dryers, main-tenance involves no more than wiping the hand dryer with water and a soft towel, which can be done as part of the standard restroom cleaning regime. Other hand dryers do require additional maintenance, such as regular cleaning of fi lters, vacuuming inside the hand dryer and emptying of water collection units. Before purchasing a hand dryer, executives should check the User Guide to ensure the maintenance requirements suit their environment.

Q How can facility executives control

splash and drips around hand dryers?Fisher — Some manufacturers offer accessories to help control and man-age the water. Splash or wall guards are designed to channel the water from the users hands, allowing the air from the dryer to help evaporate moisture before reaching the wall.

Gayer — There are also disposable solutions that incorporate self-adhesive mats which may be adhered to both the fl oor and the wall beneath the dryers to protect the building assets (and employ-ees and guests) from water damage, odor, decay and slips and falls.

Green — One of the greatest rea-sons for water around the restroom is caused by users not shaking their hands after washing, and then dripping water across the fl oor. Careful consideration of where the hand dryers are locat-ed will help to address this. It is also recommended that the hand dryer is included in the general cleaning regime so that any splashes around the hand dryer are wiped away at the same time that the restroom is cleaned.

Q How can hand dryers contribute

to an overall restroom hygiene program?Storto — High-speed hand dryers and “touch-free” hand dryers can contrib-ute to an overall restroom hygiene pro-gram by eliminating the clutter of used, damp and possibly contaminated paper towels. Additionally, some hand dryers feature HEPA fi lters with odor neutral-izing tablet systems to help reduce con-taminates in the air.

Fisher — There has been a debate as to what method of drying hands is more hygienic — paper towels or hand dryers. Research conducted by the paper towel industry suggests that hand dryers blow germs around the restroom. However, there is new technology that kills germs while the hand dryer is in use. Lab test-ing proves that the technology achieves a kill rate as high as 99.6 percent on germs that include E.coli, Staph, MRSA, C.diff and Salmonella.

Q How many dryers are needed in a restroom

and what recommendations do you have for placement?Hansen — For light to moderate traffi c restrooms, typically there should be one dryer for every two wash basins. Howev-er, it is recommended to add additional dryers in high traffi c restrooms to avoid a bottleneck from the wash basin to the hand dryer.

Green — There are a number of prac-tical considerations when installing a hand dryer. Consider the layout of the restroom and the distance of the hand dryer from the sink. Installing the hand dryer in close proximity to the sink will reduce the amount of water dripped onto the fl oor. If possible, place the hand dryers at least one meter away from any refl ecting obstacles, such as corner walls or cabinets. This will reduce the echo of the hand dryer sound. Finally, ensure an electrical supply is available and consid-er the amount of space required to install multiple hand dryers. FCD

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CLEAN UP Productivity Problems

Oversized automated equipment can cover a lot of square footage in a short amount of time, and many newer designs are more maneuverable than one might expect. These machines can also remove various types of debris from most surfaces. It’s no surprise, then, that sales in this cat-egory are on the rise.

“Productivity will only increase as we mechanize the cleaning function even more,” says Keith Schneringer, director of channel marketing and sustainability at Waxie Sanitary Supply in San Diego. “Although some segments of the industry will always be fi ne with a 12-inch upright vacuum, as time goes on, more people will take a look at these larger machines with fresh eyes and their popularity will continue to grow.”

The BasicsChoosing a ride-on sweeper or vacuum starts with an audit. Is the location a good candidate for an oversized machine?

Ride-ons are best for single-level build-ings or those with freight elevators for transport, those with wide open areas and long hallways, and those with ample stor-age space for when the machines aren’t in use. Ideal facilities include convention centers, hotels, hospitals, airports, casinos and large universities.

Typically, the equipment makes less sense in environments broken up by many small rooms, those with tight hallways, multiple fl oors and no ser-vice elevator, or those lacking storage (offi ce buildings, nursing homes, etc.). However, manufacturers are constantly upgrading ride-on technology to make

it a workable solution for new markets.Most importantly, the machines are

gradually becoming more compact and agile. Many manufacturers offer smaller-profi le, walk-behind models that can get into tighter areas and often fi t in standard elevators for transport. Some models also offer a tight turn radius that makes them more maneuverable than ever.

“Like anything, equipment gets better as time goes on and as manufacturers learn what customers are looking for. It’s an evolutionary process,” says Schneringer.

Although options are growing, ride-ons won’t ever completely replace the upright or backpack vacuum, say distributors. The machines are, however, becoming as integral a part of fl oor and carpet care programs as walk-off mats and extractors.

“These rider vacuums are surprisingly agile, but they don’t compare with a back-pack vacuum,” says Schneringer. “Even a

big, large, square area is going to have a need for an upright or backpack vacuum for when you just want to do a small spot without rolling out the big behemoth.”

Before buying a ride-on vacuum or sweeper, it’s also important to determine which machine best suits the facility’s needs. While both clear away debris from fl oors, they use different methods that greatly affect how and where they can be used. For example, vacuums use suction to lift and remove debris, while a sweeper sim-ply brushes the debris aside or into a bin.

Generally, vacuums should be reserved for carpets or hard-surface fl oors that have only dust and fi ne debris. Rocks, broken glass and other large debris could potentially damage the machine or scratch the fl oors.

Sweepers with adjustable brush heights can be used on carpet or hard-surface fl oors to pick up anything from nails and glass to cement and gravel. There are also models designed for both indoor and outdoor use — although it’s important to clean brushes and fi lters before moving from exterior to interior spaces.

What does that mean for the facility? If the area is large enough to accommo-date a ride-on machine and is carpeted, or is a hard-surface indoor fl ooring that receives only normal wear and tear, a vacuum is likely the best option. If the areas in question are hard surface, out-doors, in a warehouse or in another area with large debris, distributors recom-mend a sweeper. But for some facilities, a combination of both makes sense in the cleaning arsenal.

“Sometimes it’s a good idea to even dedicate one sweeper for inside use and another for outside, so you don’t trans-fer outdoor dirt into your cleaner areas,” Schneringer says.

Price Of ProductivityThe right machine, paired with the correct environment and proper user training, can translate into big savings for custodial executives. Rather than lugging a small machine around a room, plugging and unplugging as they go, cleaners can now sit atop a self-propelled machine with a 20- to 30-inch wide cleaning path, unen-cumbered by a cord. This process dramati-cally increases the cleaning rate, while also reducing worker fatigue.

The difference between traditional and ride-on machines is not nominal. On aver-age, distributors say an upright vacuum can clean about 4,500 square feet an hour and a backpack vacuum about 10,000 square feet. Depending on size, a ride-on vacuum can cover between 17,000 and more than 20,000 square feet an hour.

“You are talking about huge jumps in productivity,” says Evan Ghen, vice pres-ident of sales and operations for Scoles Floorshine Industries in Farmingdale, New Jersey. “Managers can save hours of labor by switching and that’s the end all, be all. The math on it over time is so signifi cant. It’s a home run.”

Of course, the math doesn’t add up for every facility. Without enough square footage, it may take years to make up the initial capital outlay of purchasing new equipment. The average lifespan of a ride-on machine is 3 to 5 years, so it’s important that managers do the math to determine whether it will pay for itself — and then some — in that time.

Custodial executives that need help deciding should ask their distributors to use workloading software to determine whether the return on investment makes sense. Using variables such as square footage, hourly wage, insurance costs and cleaning frequencies, the program

Identifying carpet care equipment that will reduce cleaning times and maintain standards for cleanliness

The right machine, paired with the right

environment and proper training, can

translate into big savings for custodial

executives.


Carpet and fl oor care are among the most time consuming of all tasks a custodial team must tackle, and speeding up the process is a priority for managers focused on cutting costs. Among the tools promising impres-sive productivity gains are ride-on, battery-powered vacuums and sweepers.

By Becky Mollenkamp

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will calculate the payback period for the machine.

“The initial price of large equipment may scare some managers, but using soft-ware allows us to show them how much they can save with the machine in labor, which then frees you up to get other proj-ects done throughout the day,” says Rob Sabbag, janitorial equipment specialist at EBP Supply Solutions in Milford, Con-necticut. “Typically it’s a relatively quick payback period that makes sense.”

Battery IssueIn addition to initial cost, custodial execu-tives in the market for ride-on equipment worry about the battery life. There are two battery options available for this type of machinery and each has pros and cons.

Traditional wet-cell lead-acid batteries use a solution of water and sulfuric acid to create energy. Most can be recharged but, like all batteries, they will eventually become unusable, requiring replacement. How long they last depends on a com-bination of use level and maintenance, which involves frequently checking and adjusting water levels.

“With a standard battery, if you don’t do the proper maintenance, you may have to replace it within a few months or less,” Ghen says. “You are also relying on employees to maintain it correctly because, if not, they could actually cause damage to the equipment.”

Newer absorbent glass mat (AGM) bat-teries are maintenance-free sealed wet cells that take the guesswork out of the battery. But that comes at a price. Upgrading a ride-on vacuum or sweeper to AGM batteries adds $400 to $700 to the price tag. The fool-proof batteries should last 2 to 3 years.

“It’s a no-brainer,” Ghen says. “AGM batteries take the maintenance away from someone who could cause more damage than good, and lets them focus on cleaning instead.”

Final ConsiderationsBuyers of ride-on vacuums and sweepers should talk to distributors about other cleaning considerations, such as noise lev-els or indoor air quality prior to purchasing. Different machines offer various features to address a host of common concerns.

In addition to lower-decibel machines and those with advanced fi ltration, a pop-ular feature of newer ride-on vacuums and sweepers is on-board tools.

“You can use the attachments to get into nooks and crannies, and then get back on the machine and continue work-ing without having to come back later for those hard-to-reach areas,” Sabbag says. “It allows users to be very productive.”

Distributors can provide training to make sure employees know how to prop-erly use these special features. They can also provide cleaning schedules and main-tenance checklists to make the most of the equipment and protect the investment.

“A big machine with a lot of lights and buttons can be intimidating if you don’t know what you’re doing,” Schneringer says. “Take advantage of free offerings from distributors.”

For example, while visiting an air-port client recently, Schneringer discov-ered a third-shift janitor cleaning a large area with a small lobby dust broom. The janitor complained of sore fore-arms, but was too intimidated to use

the facility’s ride-on vacuum. Schner-inger offered on-site training and the employee quickly switched to the larger, more ergonomic equipment.

“One of the nice things about working with a distributor is we will be around, so we see what you’re doing and know what’s going on in your facility,” Schner-inger says. “Without advice, you can end up with employees who are exhausted by the end of their shift and who aren’t getting

a good result with the fl oor.”Maintaining carpets and fl oors is labor

intensive, which is why managers should really take their time researching the best, most effi cient equipment — or combina-tion of equipment — for the job. Doing the work in advance will save the department time and money in the end. FCD

BECKY MOLLENKAMP is a freelance writer based in St. Louis, Missouri.


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This is one way the federal government is crack-ing down on formidable problems such as HAIs, and with good reason. The Centers for Disease Control and Prevention (CDC) estimates that one in 25 hospi-tal patients (or more than 2 million people annually) acquires at least one HAI during their stay. And, when a patient contracts an infection, the CDC reports the average hospital costs add up to more than $15,000.

“The average hospital spends around $140,000 annually combating HAIs,” says Eric Bates, director of hospitality at Jewish Senior Living Center in Milwaukee.

Healthcare facilities that fail to ramp up their efforts to reduce these types of infections face stiff penalties — among them, a reduction in Medicare payments. As a result, hospital infection preventionists have renewed their interest in new technologies and pro-grams designed to help keep infections at bay.

Ultraviolet-C (UV-C) technology, used to disinfect hospital operating rooms since the 1970s, is emerging as a preeminent means of disinfecting common areas and patient rooms in healthcare facilities. In fact, a healthcare business and policy news website recently predicted that the market for UV-C disinfection systems would grow from $30 million in 2014 to $80 million by 2017. But, the same source pointed out that as healthcare facilities add this equipment, questions remain, including how to deploy the systems most effi ciently and, more important-ly, whether the units do indeed reduce HAIs as promised.

Despite the unknowns, Bates proclaims he’s already a UV-C convert. Jewish Senior Living Center, he says, has seen a reduction in HAIs since adding the systems.

“We have already seen a signifi cant drop in infec-tions and estimate that this system will pay for itself within a year and a half,” he says. “When people say they really cannot afford to add this technology, I say, ‘They really cannot afford not to.’”

Germ ZappersPortable room disinfection systems being eyed by envi-ronmental services professionals use Mercury vapor or

Xenon lamps that produce ultraviolet light to destroy harmful bacteria, viruses, fungi and bacterial spores that might endanger patients. The systems are effective against common HAI-causing pathogens including Clos-tridium diffi cile, norovirus, infl uenza virus, Vancomycin-Resistant Enterococci and staph bacteria.

“UV-C systems kill any one-cell organism — and most super bugs are one-cell organisms,” says Alvin Arzaga, who as research assistant at Jewish Senior Liv-ing Center heads up the facility’s UV-C program and works with the University of Wisconsin-Milwaukee to study the technology’s effectiveness.

There are three types of UV rays. UV-A is a long wave that passes through the ozone, while UV-B is a medium wave that is mostly absorbed by the ozone. This technology uses UV-C, which is completely absorbed by the Earth’s atmosphere. And because microorganisms on Earth are not exposed to UV-C naturally, they can not defend against it.

“That’s why this technology works to kill these organisms,” says Arzaga. “These systems can kill Ebola in 90 seconds.”

How they kill depends on which system is used: Mercury or Xenon. Mercury uses Photodimerization, which fuses the rungs of the DNA ladder to generate “typos” in the DNA, while Xenon systems add three additional processes. These include:

• Photohydration, which also damages the DNA rungs. The bases absorb water and change into a new molecule.

• Photosplitting, which breaks the DNA backbone, similar to cutting a ribbon into pieces.

• Photocrosslinking causes damage that prevents the cell from making new proteins, which are an important aspect of the cell wall.

Whatever the technique, the energy produced by UV-C systems essentially passes through the cell walls of these microorganisms, where it is absorbed by DNA, RNA and proteins, and renders the cell unable to repli-cate. In other words, it’s no longer infectious.

That being said, Arzaga maintains Xenon has some

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In the news: Medicare cut payments to fi ve Middle Tennessee hospitals because of failure to control healthcare-associated infections (HAIs) and prevent serious complications.

Gateway Medical Center, Saint Thomas Midtown Hospi-tal, TriStar Hendersonville Medical Center, TriStar Southern Hills Medical Center and TriStar Stonecrest Medical Center were not alone in these cuts. In fact, 721 hospitals nationwide will see reduced Medicare payments for similar reasons.

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inherent advantages over Mercury vapor systems. For example, Mercury is a toxic chemical element, so if a bulb breaks it can contaminate the area. Mercury also takes between 25 and 45 minutes to disinfect a standard patient room, while Xenon can complete a cycle in 5 to 10 minutes. Lastly, Mercury only attacks along a single spec-trum, 253.7 nanometers, while Xenon’s germicidal spectrum goes from 200 to 280 nanometers.

A Look At LimitationsWhile UV-C technology offers a quick way to effectively disinfect surfaces in healthcare settings, there are some limi-tations, says John Scherberger, owner of Healthcare Risk Mitigation, a Spartan-burg, South Carolina-consulting fi rm aiding healthcare facilities in infection control. When the technology is used, he says it’s necessary to also add staff to run the equipment.

“If someone asks me if this is good technology, I say, ‘Yes.’ But is it good to be used everywhere? My answer is ‘No,’” he says. “I know of one environmental ser-vices director whose hospital purchased three units. He had to hire three full-time employees to operate them and move them around the hospital. I do not think that’s an effi cient use of personnel. As soon as someone walks into a room disin-fected with UV-C rays, it’s contaminated. To look for a completely sterile environ-ment is impractical.”

Bates admits their facility has had to dedicate staff to UV-C system use in order to employ the device 24-hours a day. The healthcare facility has four

people operating it around the clock, every day but Saturday, in public areas and rooms with known infections. That being said, he maintains the system will pay for itself and the employees needed to run it by lowering HAIs.

“If you are going to do this, you will need a full-time person running the program,” says Bates. “You cannot just add the technology and think ‘This is wonderful. We will use it when we have time.’ You have to be dedicated to using it 24-hours a day. If you can’t do that, you probably shouldn’t get into it.”

He adds that the benefi t comes in the form of reduced infections and the issues associated with HAIs. Those benefi ts far outweigh the costs of the equipment and additional staff.

But Scherberger is quick to add that the equipment isn’t the have-all-end-all executives may think it is. Before it can be used, the room must be cleaned and prepped prior to running the system.

“Workers have to move the curtains, take things off of walls, anything that prevents the UV-C light from bounding off of surfaces,” he says. “If the light on the machine cannot reach the surface, it cannot disinfect it. And quite hon-estly, light on these machines cannot get underneath every nook and cranny in a hospital room.”

Arzaga agrees, noting that this is an issue that can be overcome once the hos-pital puts proper procedures in place. Jew-ish Senior Living Center fi rst performs a terminal clean in the room then they prep the room and decide where to start with the UV-C system, doing the dirtiest areas fi rst. Cleaners open drawers and cabinets, expose telephones, remote controls and other high-touch surfaces, he says.

“We average two to three treatments in a room because we have to move around,” he says. “Generally it’s two — once in the restroom and then in the patient room.”

Likewise, patients and healthcare workers shouldn’t be in the area when the UV-C system is working. This issue is overcome at Jewish Senior Living Cen-ter by placing warning signs outside the room being disinfected, and notifying staff prior to turning on the unit. Arzaga adds that the system can be activated by remote control, that it gives a 15-second warning before it begins operating, and it shuts off automatically if any move-ment is detected.

“The system also has a green light showing it is operating and emits a pul-sating sound as it works,” he says.

Although numerous studies support the use of this technology for disinfec-tion, Scherberger worries that the sys-tems might evoke a false sense of security, causing hospitals to clean the rooms less carefully than they did before.

“Executives need to make sure their

staff not only cleans, but they clean and disinfect,” he says.

Bates agrees, adding that the systems do not replace good old-fashioned clean-ing with chemicals.

“This technology compliments clean-ing,” he says. “It is an additional tool that helps in the cleaning process. Chem-icals report a 99 percent kill, but in real-ity, I found it’s more like 75 percent. Adding this technology gets us closer to that 100 percent kill.”

To make sure the technology is work-ing as promised, Jewish Senior Living monitors the effectiveness of their UV-C treatments by using ATP meters pre-treat-ment and post-treatment. The results of testing revealed an almost 100-percent kill after the UV-C technology is used.

Bates also warns that as the industry moves into the sixth and seventh genera-tion of quaternary cleaners, or quats, UV machines may soon become a necessary technology in the cleaning process.

“We are going to get to a point where what we are using to kill germs is not going to be effective, and by adding UV-C technology we can do a signifi -cant germ kill,” he says.

That being said, Scherberger says he’s still not convinced that this technology is right for every hospital. The Associa-tion for Health Care Environment rec-ommends hospitals set aside 35 minutes to an hour for terminal cleaning now, without these systems in place. Adding time to this process, when hospitals are already pressured to turn around beds as fast as possible, leaves Scherberger scratching his head.

“It really depends on the popula-tion, the length of stay and the census of the hospitals,” he says. “For a hospi-tal running in the high 90s, I don’t think it’s practical. They need those rooms. If a patient is moved from the operating room or is a direct admit, it makes no sense for them to be hanging out in the hall while the room is being disinfected. Adding another 30 minutes to process a room boggles the mind.”

Whether environmental service exec-utives opt to implement this technology or revamp their chemical disinfection programs, they should be actively look-ing for ways to reduce HAIs.

According to a 2014 CDC report, there were 722,200 confi rmed cases of HAIs in 2011, 75,000 of which resulted in deaths. In an effort to reduce these statistics, hospitals are required by the Department of Health and Human Services to report infection data to the CDC. The results of this reporting will determine whether that hospital will be paid by the Centers for Medicare and Medicaid Services. FCD

RONNIE GARRETT is a freelance writer based in Fort Atkinson, Wisconsin.



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A. MopNexstep Commercial Products (Exclusive Licensee of O Cedar) — Quick Change Frame features an easy push action frame to allow users to discard a soiled pad without touching it. The mop frame is lightweight and the head can swivel 360 degrees. The product works with any 18-inch mopping pad.FREE INFO: Circle 301

B. Hand DryerDyson Inc. — Airblade V uses the company’s digital motor V4 to dry hands in 12 seconds. This model is 60 percent smaller than the original, but it still dries hands quickly and effi ciently. The dryer uses two sheets of 420 mph air, angled at 115 degrees, to separate hands and scrape off water like a windshield wiper.FREE INFO: Circle 302

C. VacuumHoover Inc., A Division of TTI Floor Care — Hush Tone Lite Upright vacuum features Intellibelt technology, preventing belt damage with a belt-jam sensor. The Carpet and Rug Institute’s Seal of Approval and a 69 dBA rating make the Insight LEED compliant and useful for day cleaning when operating in the low or HUSH setting. The HEPA paper bag has an automatic seal and the unit features patented Hoover WindTunnel Technology.FREE INFO: Circle 303

D. Custodial TrainingSpartan Chemical Company Inc. — Clean-Check Lodging/Hospitality Training Module ensures that staff will learn proper cleaning procedures for a safe and clean facility. The material is available free of charge online to all registered company product users. CleanCheck modules include online and DVD based tutorials, laminated training cards, interactive tests and an instructor manual. Training components are provided in both English and Spanish.FREE INFO: Circle 304

E. Wet/Dry VacuumProTeam Inc. — ProGuard 16 MD is a 16-gallon unit that can maneuver easily around obstacles to tackle tasks such as emergency spills and construction cleanup. The compact size and removable handle allows for easy storage and is equipped with a convenient tool bag to keep all necessary hand tools within reach.FREE INFO: Circle 305

F. Finish MopACS Industries Inc. — The Filament Finish Mop is non-absorbent, providing smoother, more even coats of fi nish. The loop-ends extend the lifespan and allow for greater shine. Mops come in 1 1/4-inch Narrow-band and 5-inch Wide-band coated mesh. FREE INFO: Circle 306

G. Light DecontaminationSpectra254 — Spectra 1000 Series is a portable ultraviolet light-generating decontamination system that effectively kills MRSA, VRE and CRE. The system features high-intensity, custom-made lamps that broadcast a high output of UV-C light to virtually every surface in the area being treated. It can be used in hospitals, health clinics, food preparation areas and other settings where contamination is of concern. FREE INFO: Circle 307

Page Circle#The Bullen Companies 1 401CleanLink.com Membership 7 —CleanLink.com Webcasts 12 —ETC of Henderson, Inc. 13 407Fresh Wave IAQ 3 402Gator Cleaning Products 10 405 Hoover — A Division of TTI Floor Care C4 408ProTeam, The Vacuum Company 9 404Royce Rolls Ringer Co. 6A 460Rubbermaid Commercial Products 4, 5 403United States Pumice Co. 11 406

Advertiser IndexIn addition to the reader service card found on page 7, go to www.cleanlink.com/fcd-info to request more information.

FACILITY CLEANING DECISIONSJANUARY/FEBRUARY201512 To request product information, visit www.cleanlink.com/FCD-products

For a complete list of webcasts, go to www.CleanLink.com/webcasts

Sustainability? Yes.C. diff? Check.Carpet Care? Yep.Restroom Cleaning? Affirmative.

CleanLink.com has a webcast on just about any cleaning-industry topic that matters to you and your profession.

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H. Hand Sanitizer DispenserGOJO Industries Inc. — PURELL ES Everywhere System is designed to fi t in places that are unable to accommodate traditional-sized hand sanitizer dispensers. The dispenser features a ready-to-install preassembled base, contains almost twice as much product as a standard eight-fl uid ounce bottle and allows for at-a-glance moni-toring of product level for easy servicing. FREE INFO: Circle 308

I. LaundryUniMac — Available in 20- to 275-pound capacities, the UY softmount washer-extrac-tor series features an inverter drive system that delivers low energy use, higher torque, high extraction speed and lower noise. The machines extract with a 350 to 400 G-Force extraction speed, allowing for reduced dry times, and they are designed with stainless steel front, top and side panels for increased strength and durability. Both the PROform Control and Micro Control systems include multi-language capabilities and offer 99 programming options and eight liquid chemical connections. FREE INFO: Circle 309

J. Floor EquipmentKarcher Commercial — BDS 43/Duo C is an all-surface cleaning, scrubbing, sanding, polishing, deep cleaning and grinding fl oor machine. The orbital machine cleans hard fl oors at a rate of 7,500 square feet per hour and carpets at 3,000 square feet per hour. It features a low-vibration design that makes it easy-to-use and prevents operator fatigue. FREE INFO: Circle 310

K. Soap DispenserSan Jamar — Electronic Touchless Hybrid Soap Dispensing System is sensor activated and has an innovative manual push cover feature that allows users to access soap when the batteries are low. The high-capacity dispenser is available for foam, liquid and sanitizer. It uses C-batter-ies, comes with key or keyless options, features single-dose settings of 0.6 mL and has a narrow profi le of 30 cm.FREE INFO: Circle 311

L. Cleaning LineRubbermaid Commercial Products — Executive Series is engineered to blend into an upscale environment, conceal supplies and reduce noise. The line features a black and silver uniform design. Lightweight and durable, these products enable staff to maneuver through the property with ease and without disturbing guests. The Executive Series line consists of more than 100 products.FREE INFO: Circle 312

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Facilities Cleaning Decisions Magazine JanFeb 2015

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