Facilitation patterns and antipatterns workshop
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Steven “Doc” List Principal Consultant ThoughtWorks © ThoughtWorks 2009 Antipatterns Facilitation Patterns
description
Transcript of Facilitation patterns and antipatterns workshop
Steven “Doc” List
Principal Consultant
ThoughtWorks
© ThoughtWorks 2009
AntipatternsFacilitation
Patterns
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"Group facilitation is a process in which a person whose selection is acceptable to all the members of the group, who is substantively neutral, and who has no substantive decision-making authority diagnoses and intervenes to help a group improve how it identifies and solves problems and makes decisions to increase the group's effectiveness.”
The Skilled Facilitator by Roger Schwarz
Facilitation is…
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Process
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Neutral
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No Authority
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Decisions
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The solution to challenges is not confrontation and
conflict, but consideration and communication.
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Steven “Doc” List
AntipatternsPatterns
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Neutral
Guide
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Curious
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George
Sherlock
Holmes16
Benevolent Dictator
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RepetitorRepetitor
Repetitor
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Professor
Moriarty(the EvilGenius)
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Gladiator
Superhero
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Orator
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Conclusion Jumper
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Time for some FUN!
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Deck 1 Deck 2
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Time for some fun!
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1.Get into groups of 6 – 10 people
2.Someone shuffle the cards (after pulling out the advertising ;-)
3.Deal one card to each person in your group
4.READ THIS CAREFULLY BEFORE YOU LOOK AT YOUR CARD
5.DO NOT REVEAL YOUR CARD, except…
6. If you receive the Facilitator card, you may reveal your card
7.Have a conversation, behaving according to your card
8.Spend a short time guessing each other’s patterns
Round Two
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1.Collect the cards, and shuffle again
2.Deal TWO cards to each person in your group
3.Same as before, do not reveal your card, except…
4. If you receive the Facilitator card, you may reveal your card
5.Have another conversation, acting out each of the behaviors you’ve received, but not at the same time
6.Spend a few minutes guessing each other’s patterns
Group Discussion
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What to do when (or
before) you run into these
patterns 31
The Facilitation Four-Step
(Intervention)
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1. Interrupt
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2. Ask
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3. Redirect
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4. Commit
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Active Listening
(via the IAF Methods Database @http://www.iaf-methods.org/node/5255)
(Intervention)
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Wait for pause
AMPP*• Ask• Mirror• Paraphrase• Prime
Choose whether to go back to original speaker or seek input from others
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*Crucial Conversations – www.vitalsmarts.com
Role Reversal(Intervention)
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Ground Rules(Preventive)
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oWe will not interrupt each otheroWe will behave respectfullyoWe will not make jokes at other’s expenseo…o…
Starfish(Preventive / Curative)
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© ThoughtWorks 2009 43
Keep Doing
Stop DoingStart Doing
Do More Of Do Less Of
Circle of Questions
(Preventive / Curative)
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The Margolis Wheel(Preventive / Curative)
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http://www.stevenlist.com/blog/2009/02/15/the-margolis-wheel
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Parking Lot
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✳Collaboration Explained – Jean Tabaka (!)
✳Agile Retrospectives – Diana Larsen and Esther Derby (!)
✳Participatory Workshops – Robert Chambers
✳The Skilled Facilitator – Roger Schwarz
✳Facilitator's Guide to Participatory Decision-Making – Sam Kaner
✳Crucial Conversations – Kerry Patterson et al
Books and Resources
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✳Facilitation Patterns from Jeremy Lightsmitho www.facilitationpatterns.org
✳ International Association of Facilitators Methods Databaseo www.iaf-methods.org
✳Patrick Kua’s Blogo http://www.thekua.com/rant/2006/03/the-retrospective-
starfish
Books and Resources
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Steven “Doc” List
Principal Consultant
ThoughtWorks
Email: [email protected]
Blog: www.StevenList.com/blog
Phone: +1 512-924-9248
© ThoughtWorks 2009
AntipatternsFacilitation
Patterns
