Facilitating with excellence - 11 points for facilitators of all levels
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Transcript of Facilitating with excellence - 11 points for facilitators of all levels
LEONARD KOK
FACILITATOR
make (an action or process) easy or easier.
to help (something) run more smoothly and effectively
Analogy of a
pipe – Purpose is to
carry liquid efficiently
through the pipe
system
Return clients
Set industry benchmark
Pride in a job well-done
Continuous improvement
The following are 10+1 factors from the
facilitator’s toolkit through his own
experience of facilitating for more than 10
years.
Confidence begets confidence
The organizers want you to succeed as they
want to have a good programme too
confidence radiates
Confidence issues a sense of credibility
Sincerity causes the participants to
open up, have fun and understand us
Sincerity should be the very
cornerstone for our interaction with the
participants.
Sincerity breeds sense of security
Listening will enable us to ensure that our
debrief is to the point and relevant for the
client’s organization.
If we are able to listen well, we will be able to
fulfill multiple roles with excellence – host,
facilitator, first-aider,
Listen well = gain trust
‘If you fail to plan, you plan to fail’.
research into the organisation’s mission and goals,
the core values which explain their market
existence and other information which enable us to
do a good facilitation
putting in the extra mile will
enable us to facilitate with a
higher situational awareness
and intelligence
The management of expectations is an acquired skill.
Expectations not set or set in an unthinking way will meet
with obstacles along the way.
Proactively seek to refer to expectations along the
facilitation process
Putting fun in the entire process of facilitation
lowers the emotional barriers and will result in gut-
wrenching, floor-rolling moments of openness and
spontaneity
Fun releases the child in all of us once again
Fun in itself is an objective of the meeting
Safety should always be the foundation of a fun
programme.
Without this factor, the rest of the other factors
cannot exist
With good planning, risk factors will be minimised
Check everything well in advance
Indoor
Outdoors
Refer to point 3.
1. TIME is money
2. Being objective-oriented
will create efficiency and
time-saving
3. being objective-based will enable us all
to focus on the issue(s) on the ground
and not on the person(s).
Analysis, observations from our reading enable us to speak
with depth and understanding.
Reading also helps us to build up a repertoire of narratives.
Narratives are powerful tools which are capable of breaking
paradigms and providing catalyst to change and
transformation.
This will prevent us from running on an empty tank, which
can be potentially disastrous both for our health and well-
being.
Develop a hobby or passion. It gives meaning to our work
and resting hours.
Rest allows us to be reflective facilitators.
If you would like to correspond with the author
Email: [email protected]