Face for Business (FFB)Business Telephone Answering Service

for Driving Schools and Independent Instructors19/1/2014

Agenda• About Face for Business

• UK Call Handling Statistics

• UK Legislation – mobile phones & driving

• Why we work with Driving Instructors

• How Face for Business works

• Message Only Packages

• Complete PA Packages

• Features & Benefits

• Example call 1 – Kathleen SOM

• Example call 2 – Orchard SOM

• Testimonial – Kathleen SOM

• FREE 7 day trial

• Contact details

About Face for Business

• Established in 2012

• Experience Professional Team with Telecoms background

• Answering business calls since 2007

• Previously managed offices - now answer calls for any Company in UK

• Due diligence - Met with customers who use competitors

• Focus on service, no hidden costs at a competitive price

• Professional PA’s with life experience

• Recently profiled as 100 UK SME’s in SBS

• FFB Profiled in the Guardian (online)

• Downing Street Visit – Dec 2013

UK Call Handling Statistics

• £31bn – the amount UK businesses are losing per year due to unanswered client calls

• 72% of callers do not leave a voicemail

• 98% of people believe unanswered calls reflects poorly on your business

• 69% never call back

• 93% of UK businesses (without a call handling service) are missing calls

UK Legislation – mobile phones & driving

• It is illegal to drive using hand held phones

• The rules are the same if you are stopped at traffic lights or queuing in traffic

• It is also illegal when supervising a learner driver

• If caught 3 penalty points & £100 fine

• With hands-free devices you can still be stopped and penalised if the Police think you are being distracted

• Maximum £1000 fine

Why we work with Driving Instructors

• Limited availability to answer calls

• Diary management difficult to manage remotely

• Provide a competitive edge – 45,000 Instructors in the UK

• Ensure a steady stream of business - 1.6m tests per year

• Return on Investment for advertising – to capture every enquiry

• Our service can be fully accounted as a business expense

• The cost of potential missed calls more than justifies your investment

• 1 new pupil – 20 lessons x £20 = £400

• With Referrals - £1000’s

• Research of student driver blogs

How Face for Business works

1. Decide which package suits you – Message Only / Complete PA

2. FFB allocates a dedicated PA who is fully briefed on your business

3. We setup call divert - ‘on busy’ and ‘no reply’ or ‘all of your calls’

4. FFB starts answering your calls

5. Messages are sent to you FREE via Email or SMS / Online Portal

6. Call transfer options to landlines & mobiles

7. At the end of the trial, FFB reviews your usage

8. We then place you on the most suitable package

Message Only Packages

• A set number of inclusive messages ranging from 30 to 1000 per month

• Free account setup and line activation

• Free 0845 number

• Free Dedicated PA

• Free Pool PA Support

• Free Email messages

• Free SMS messages

• Free Call Recording

• Free Online Portal access to ALL messages

• Free FFB Diary Management

• Pricing from £38 per month

Complete PA Packages• A set number of inclusive calls ranging from 30 to 1500 per month

• Free account setup and line activation

• Free 0845 number

• Free Dedicated PA

• Free Pool PA Support

• Free transfer to UK landlines, 0845 / 0870 numbers

• Transfer to UK mobiles only 10ppm

• Free Email messages

• Free SMS messages

• Free Call Recording

• Free Online Portal access to ALL messages

• Free FFB Diary Management

• Pricing from £55.00 per month

Features & Benefits

Dedicated PA - No more missed calls or business opportunities

Resilience - our dual offices provide redundant backup for calls

Image – Promoting professionalism to your clients

Virtual Support – via the FFB online portal

Every call recorded – Giving you peace of mind

Schedule / Diary Management – Track availability / book lessons

Always placed on the optimum package – Value for money

Feedback facility – Ensuring continuous Improvement

Every contact listed in the Phonebook – Familiarisation

No long term contracts – Only 60 days

Fully accountable as a business expense

Geographic numbers – e.g. 0151 / 0161

Testimonial – Kathleen School of Motoring

“I would recommend (and have already) Face For Business for their telephone answer service to any small business that cannot afford or have enough work for a full time paid PA.

As a driving instructor I am out on the road all day and unable to answer my phone during lessons or whilst driving. Having Face For Business look after my telephone calls is a huge relief and help. My dedicated PA understands me and my business, how I work, and is able to talk to the clients, new and old about me and my service. She also books them in my diary for me.

When a client calls me to book a lesson, if I am unable to answer the call, they will simply choose another school and I lose business and money. With Face For Business taking my calls, I never now miss a new client. I pay to have my website show first page on Google and this is wasted if I cannot answer the phone. Also, of course, my existing clients are spoken to and assured that I am out on lessons and an email is sent to me so I can call them at my earliest convenience.

Thanks to Face For Business and my dedicated PA - you are my life savers!”

FREE 7 Day Trial

• No obligation, completely FREE

• Dedicated PA with Pool PA Support

• Full usage of the FFB Portal

• Messages sent by Email or SMS

• Allows you to make an informed decision whether FFB is right for you!

Contact Details

• Andy English – General Manager

• Telephone: 0845 031 3232

• Web: www.ffb.co.uk

Questions

Thank You