University of Cebu – Banilad

Final Requirement in

MM2 – Salesmanship

Submitted to:

Mr. Reyes

Submitted By:

Janvic Jan Canama

Josephus Labarda

Infinite Satisfaction: Swimming in a pool of knowledge

We scheduled a meeting with Mr. Antony Julia last March 7,2014 at J-center

Mall.

We came 30 minutes before the scheduled meeting and when the meeting

started, at first we were shy to ask questions about his work as a

professional salesman but as the time goes by, we were already so

comfortable throwing questions ah him. He was very professional in every

way. We are so amazed to the way he talks because he speaks

spontaneously and confidently. We can really see that he is an experienced

salesman and he did not just make up those answers that he gave to us. We

never felt bored or anxious as we really enjoyed talking and listening to his

answers. He has given us pieces of advice and even encouraged us to go in

the world of Sales. He was really a good person and he always lifts the air by

making jokes. He taught us some things regarding his duties and

responsibilities as a salesperson. One of the best things we have learned

from him was to have focus in everything and to be professional at all times.

When an issue comes up, never give up, resolve the issue and learn from it.

The overall experience was great and we are looking forward to having this

kind of activity again.

COMPANY MISSION AND VISION

Gesund Health Care envisions a world where all people are Happy, Satisfied,

Fit and Healthy through the usage of our products.

This we ensure by:

• Respect for all people

• Building strong relationships through teamwork

• Professionalism and reliability is our integrity

• Responsibility is our sense of ownership

• Innovative idea for continuous improvements

GESUND Company Profile

_____________________________________________________________

Founded in May 2010, Gesund Health Care started the first massage

business counter in the Philippines and it is the only exclusive store to carry

the brand name

We mainly into health and wellness massage product to serve our valuable

customers by providing first class health c a r e products a t reasonable p r ic

e, innovative, first class health consultancy t o o u r customers and

refreshing design to meet the market trends n e e d s and demand. With this,

we will continue today and into the future.

Gesund Health Care achieved the success of the Company with its extensive

effort in brand building, marketing strategies combined with extensive

market research, career development and team work. 

COMPANY GOAL

_____________________________________________________________

To become the leading global one stop health and wellness center in Asia

that build long term business relationship with our valuable customers.

Satisfaction is our main priority, health and wellness of our beloved

consumers, through Gesund Health Care Philosophy of Integrity, Honesty and

the Core Value of the Company including the Responsibility, Respect and

Team work.

Gesund Health Care promotes the high quality Health and Wellness product,

sharing, caring and love.

TOGETHER WE SHARE YOUR HEALTH, LOVE YOUR FAMILY THROUGH GESUND

HEALTH CARE PRODUCT.

From GESUND HEALTHCARE’s Facebook Page

Questions and Answers

1. Why did you choose sales as a profession?

I chose sales as a profession because it’s a calling, a passion that I

have even wanted when I was still studying.

2. What personality traits do you possess that makes you a good

salesman?

I love dealing with different types of people. It’s a trait that every good

salesman should possess.

3. What do you do personally for your professional advancement?

I read books and articles regarding selling. I also listen and learn from

other salesperson. This helps me become a better salesman.

4. What motivates you to keep on selling?

My passion in dealing with people and the good quality of the product

that I sell motivates me to keep on selling.

5. How would you describe your sales technique?

I would say that I have the edge over other salesmen because I have

developed better sales techniques. I don’t sell just for the sake of

reaching my quota like other salesmen I know. I believe in the product

that I sell, I have the ability to resolve issues and I have the burning

desire to make my customers happy.

6. What are some common problems you are facing right now as a

salesman?

Some common problems that a salesman are facing include difficulty

in closing the deal, the customer’s low purchasing power, and refusal

of the customer to purchase the product for several reasons (brand

and practicality). These normally lead to frustration on the part of the

salesman.

7. Can you cite an example of how you handled a difficult client in order

to get the sale?

I presented the product to the client. He was a difficult client to please

so I explained further how the product works, the benefits that he will

get if he buys the product and the warranty that comes with the

product. After I did this, he was convinced and pleased then bought

the product.

8. What did you learn from the experience? (In relation to question #6)

I learned that there are some things that are out of my control (like the

inability of the customer to purchase due to money constraints) that I

need to accept. I learned that I should always give my best shot to my

clients, try to make a sale even if at the end, the customer won’t buy

the product.

9. What kind of sales environment do you thrive in?

I thrive for a fun and challenging sales environment.

10. Which phase of the sales process do you like most?

The sales phase that I like most is when I’m about to make a sale.

11. How do you close a deal?

12. When a client’s expectations are too high, how do you handle it?

When a client’s expectations are too high, I listen attentively to the

customer, let him finish talking and handle the issue calmly as I would

want it to be handled if I were the customer.

13. What sales quotas are you accustomed to?

I'm accustomed to what my boss and company requires me to get.

14. How do you feel about meeting clients face to face and giving

public presentations?

Meeting clients face to face and giving public presentations are fine

with me. I love dealing with people because I learn from each

individual that I meet.

15. How do you find and target new customers?

Our company finds and targets new customers easily because our stall

is inside the mall. Our new customers are often passers-by.

16. What are the things you want to improve on?

I want to keep on improving my sales technique as I believe that

learning is continuous. The customer’s minds are always changing and

I have to adapt to it.

17. Is it hard to close a deal with a client? Explain

I would say that at first it is hard to close a deal with a client because

confidence is still low and you tend to think of the “ifs”. As time

passes by, you get the hang of it so it’s not difficult anymore.

18. Tell me about a time when you made a mistake as a sales agent.

When I was still new in the company, there were some instances that I

wasn't able to answer the questions of the customer regarding the

product that we are selling.

19. Do you prepare a certain game plan before meeting your clients?

Yes. When you are in sales, your game plan becomes your everyday

speech when you’re dealing with your client.

20. What’s the best thing of being a salesman?

The best thing about being a salesman is I get to meet different types

of people and learn from them aside from meeting my target quota.

“A dream doesn't become reality through magic; it takes sweat,

determination and hard work.”

Indeed this quote is true. Mr. Antony has taught us that not everything

comes for free and that we need to work our butts off in order to see a result.

Being a good salesman is not just about having a pleasing personality, but

great product knowledge must be equipped before facing the prospects.

Learning doesn’t stop and you have to continue studying for your personal

advancement like reading articles related to selling or watching shows

related to it. No matter how good you are, there will be people who will be

really better than you. Instead of getting insecure and feel hatred, you have

to make them as your role models and inspiration to strive harder and excel

in your field. You also need to learn from your rivals as well. You have to

have passion in order not just for you to accumulate sales, but for you enjoy

what you are doing. Being a salesman requires a lot of patience, time, and

effort. And if you do not love what you are doing, you’ll not survive the world

of sales. Believe in your product and always think of the needs of the

customers. Never ever face the customer without preparing or having a

game plan. This will be a part of your everyday plan and in fact will become

like your bible.

We are truly grateful to Mr. Antony Julia for giving his time to answer

all our questions.