Eye on Awareness(TM)

11-03923 92134ADV01ENGE www.ahlei.org Florida 800 N. Magnolia Avenue, Suite 300 Orlando, FL 32803 USA 407-999-8100 407-236-7848 Michigan 2113 North High Street Lansing, MI 48906 USA 517-372-8800 517-372-5141 India Asha House 28, Suren Road, Andheri (East) Mumbai - 400 093 +91-22-26820878 +91-22-26830043 The Next Generation of Hospitality To preview a demo, visit www.ahlei.org/eyeonawareness 800-349-0299 | 407-999-8100 The course includes interactive, multi-media lessons enhanced by review questions assessing comprehension. Relevant • Designed for all hotel employees Accessible • One-hour online training • Measurable • Certiﬁcate of course completion Engaging • Video • Animations • Audio • User interactions Pricing 07080WEB01ENGE – English©2011/Online Course $45.00 | AH&LA Member $30.00 Pricing subject to change without notice.

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Hotel Security and Anti-terrorism Awareness Training

Transcript of Eye on Awareness(TM)

11-0392392134ADV01ENGE

www.ahlei.org

Florida800 N. Magnolia Avenue, Suite 300Orlando, FL 32803 USA 407-999-8100 407-236-7848

Michigan2113 North High StreetLansing, MI 48906 USA 517-372-8800 517-372-5141

IndiaAsha House 28, Suren Road,Andheri (East) Mumbai - 400 093 +91-22-26820878 +91-22-26830043

The Next Generation of Hospitality

To preview a demo,visit www.ahlei.org/eyeonawareness

800-349-0299 | 407-999-8100

The course includes interactive, multi-media lessons enhanced by review questions assessing comprehension.

Relevant• Designedforallhotelemployees

Accessible• One-houronlinetraining• Measurable• Certificateofcoursecompletion

Engaging• Video• Animations• Audio• Userinteractions

Pricing subject to change without notice.

Eye on Awareness™assistshotelsinprovidingfocusedsecurityknowledgeandskillstopromotegreaterunderstandingofsecurityandterrorismawarenessatalllevelsofoperations,whileimprovingcapabilitiesandenablingconfidentfirstresponseexecutionandreporting.

See Something• Suspiciousappearanceandbody

language• Suspiciousinterestinthehotel• Suspiciousitems• Signsofterrorism• Indicatorsofpotentialviolence

Say Something• Urgencyofsuspiciousactivity• Whotocall• Whattoreport• Don’tsofreporting

Do Something• Evacuationandshelter-in-place• Activeshooter• Bombthreats• Suspiciousmailandpackages• Localareaemergencies

Recognition and PreventionYourpersonnelarethefirstlineofresponseandshouldbepartofyourproperty’ssecuritymeasures—theyknowtheproperty.It’simportanttorecognizethatsecurityisn’tjustthesecuritystaffs’responsibility;it’sapartofeveryhotelemployee’sday-to-dayresponsibilities.

TheAmericanHotel&LodgingEducationalInstitute,incollaborationwithCardinalPointStrategies,hasdevelopedaninteractive,onlinesafetytrainingandanti-terrorismprogram,Eye on Awareness: Hotel Security and Anti-terrorism Training™.

Eye on Awareness™,whichalsocomplementstheDepartmentofHomelandSecurity’s(DHS)“IfYouSeeSomething,SaySomething™”terrorismawarenesscampaign,isdesignedforallfront-lineemployeesofahotelpropertyregardlessoftheirposition.

Allstaff—housekeeping,maintenance,frontdesk,guestservices,foodandbeverage,transportation,etc.—canbenefitfromsecurityandanti-terrorismawarenesstrainingtohelpthemrecognizeandreportsuspiciousactivity.

Indicators of potential surveillance

Key control procedures

Securing sensitive areas

Guest verification

Suspicious person behavior

Reporting

Unauthorized personnel