Analysing the Wealth of Works Management Data - WhgDC

Presented by: Scott Verevis ofAsset Management Engineers

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Content

• Creating Wealth – What have we Done– Works Management Process– What Wealth has been gained

• Maintenance Achievement • Performance Management• A Few Home Truths

• Getting Wealthier – Where to Next– More Wealth from Works Management Data

• Tracking Changing Nature of Defects• Network Health Knowledge• Setting Maintenance Targets• Stop, Stand Back. Will this help increase our wealth?

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Creating Wealth• Works Management Process

– Defining Process and Ownership - Engineering 101?

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Creating Wealth - Cont.• What Wealth has been gained

– Maintenance Achievement, some simple stuff yet the wealth in knowledge being gained is invaluable

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Creating Wealth - Cont.

• What Wealth has been gained– Common Systems Approach - Single common process and systems

approach. Data is robust and can be compared across the networks and contracts.

– Feedback Loop – Contractors work crews are given this data on a monthly basis. This provides visibility to the guys on the ground that what they are doing matters. We care.

– Clarity on Buying Services – The analysis is starting to provide clarity on what we are buying in terms of Service. • Edge Break LS, not featuring but is a known problem? Do we have this

right? • Looks like we have an EMP issue. Can we find a better way to deal with

this?

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Creating Wealth - Cont.

• What Wealth has been gained– Performance Management

• A significant amount of the performance system is based on the Works data

• This process has highlighted to our contractors what is important to WDC

• Our Contractors are actively involved in shaping this with us

• Our Team understands what is required our Contractors are clear on what is required

• This has driven a change in behaviours

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Month Score Performance PaymentJuly 21 $2,884.62

August 42 $0.00September 74 $0.00

October 18 $3,461.54November 15 $4,038.47December 25 $2,115.40

January 25 $2,115.40February 8 $5,000.00

MarchAprilMayJune

Contract ZZZZZ Performance Scoring Sheet

Contractor Name: YYYYYYY WDC Road Maintenance

Year

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Monthly Performance Score July 2012 - June 2013

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10

20

30

40

50

60

70

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Contract Year

Contract ZZZZZ Monthly Performance Score

Score Complying Investigate Performance Review

DO

WN

= GO

OD

PERFORM

ANCE

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Creating Wealth - Cont.

• What Wealth has been gained– A Few Home Truths

• Tradition - Traditional Maintenance Contract. New thinking. No change in in the terms of the delivery.

• Great Expectations - We set some great expectations. Some of these have been achieved some if these we have had to rethink.

• Measure Once Cut Twice! – To measure is to understand, to understand is in some case is to be surprised. 4578 Pot holes in 8 months. And we expect 48hr turn around for repair? Response Times analysis has told us something else.

• Cards on The Table - This has resulted in some robust discussion with our Contractors. Why did this robust discussion occur?

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Creating Wealth - Cont.

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Creating Wealth - Cont.

• What Wealth has been gained– The WDC team and our Contractors are clear on what is important to

delivery of our vision. – We are gaining appreciation of what we are asking for. – We are understanding better, the true Cost Of Ownership. – We are becoming a knowledgeable owner – Our Suppliers in turn can become more knowledgeable

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Getting Wealthier

• More Wealth from Works Management Data– Tracking Changing Nature of Defects

• Analysing how defects are moving through the priority system – Network Health Knowledge

• Developing a Maintenance Health Dashboard based on key maintenance defects

– Setting Maintenance Targets• Using Achievement data in relation to condition and Renewal

programmes to start to set Annual Pavement Maintenance Achievement targets

– Continuous Improvement – Stop, Stand Back. Will this help increase our wealth?

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Getting Wealthier

• THANK YOU• QUESTION?

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