External Customer .

• External Customer

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Cloud computing Since 2000

1 Having found that the new cloud architecture resulted in significant internal efficiency improvements whereby small, fast-moving "two-pizza teams" (teams small enough to feed with two pizzas)

could add new features faster and more easily, Amazon initiated a new product

development effort to provide cloud computing to external customers, and

launched Amazon Web Services (AWS) on a utility computing basis in 2006.


Employee experience management

1 Employee Experience Management (EEM) is conceptualized by Abhari as

an approach to deliver excellent experience to employees, which leads to the positive customer

experience by emphasizing on their experiential needs - like Experiential

Marketing for external customers.


Employee experience management

1 EEM, same as Internal marketing, is an internal approach by focusing on employees (internal customer) prior

to external customers


Data governance Data governance initiatives

1 Data governance initiatives may be aimed at achieving a number of

objectives including offering better visibility to internal and external customers (such as supply chain management), compliance with

regulatory law, improving operations after rapid company growth or

corporate mergers, or to aid the efficiency of enterprise knowledge

workers by reducing confusion and error and increasing their scope of knowledge


Business process Other definitions

1 Rummler & Brache (1995) use a definition that clearly encompasses a focus on the organization’s external

customers, when stating that


Business process Other definitions

1 Other processes produce products that are invisible to the external

customer but essential to the effective management of the

business


Capability Maturity Model Integration CMMI models

1 CMMI for Services (CMMI-SVC), v1.3 was released in November 2010. It addresses guidance for delivering

services within an organization and to external customers.


Capability Maturity Model Integration Appraisal

1 To inform external customers and suppliers of how well the

organization’s processes compare to CMMI best practices


Customer

1 An external customer of an organization is a customer who is not

directly connected to that organization.


Customer

1 It has since gained wide acceptance in the literature on total quality management and

service marketing; and the customer satisfaction of internal customers is

nowadays recognized by many organizations as a precursor to, and prerequisite for,

external customer satisfaction, with authors such as Tansuhaj, Randall & McCullough

1991 arguing that service organizations that design products for internal customer

satisfaction are better able to satisfy the needs of external customers.


Quality management - Customer focus

1 Since the organizations depend on their customers, they should understand current and future customer needs,

should meet customer requirements and should try to exceed the expectations of

customers. An organization attains customer focus when all people in the

organization know both the internal and external customers and also what

customer requirements must be met to ensure that both the internal and external customers are satisfied.


View model - DoDAF views

1 The Department of Defense Architecture Framework (DoDAF) defines a standard

way to organize an enterprise architecture (EA) or systems architecture

into complementary and consistent views. It is especially suited to large

systems with complex integration and interoperability challenges, and is

apparently unique in its use of "operational views" detailing the external

customer's operating domain in which the developing system will operate.


Acceptance testing - Types of acceptance testing

1 Alpha testing takes place at developers' sites, and involves testing of the

operational system by internal staff, before it is released to external

customers. Beta testing takes place at customers' sites, and involves testing by

a group of customers who use the system at their own locations and

provide feedback, before the system is released to other customers. The latter

is often called “field testing”.


Incident management - Incident management process, as defined by ITIL

1 The Incident Manager is a functional role, rather than a position of

employment, however both may be true dependent upon the hiring organization.

Incident management provides to the external customer a focal point for

leadership and drive during an event by ensuring adherence to follow-up on

commitments and adequate information flow. This means, presenting to the

customer an entity that accepts ownership of their problem.


Verification and validation

1 "Validation. The assurance that a product, service, or system meets

the needs of the customer and other identified stakeholders. It often

involves acceptance and suitability with external customers. Contrast

with verification."


ArchiMate - Layers

1 * The Business layer about business processes, services, functions and events of business units. This layer

offers products and services to external customers, which are realized in the organization by

business processes performed by business actors and roles.


IT performance management - Operations context

1 * Provides historical data on component usage and workload to

help IT organizations determine appropriate costs and charges for

Internal customer|internal and external customers


V-Model - Overview

1 * 'Validation.' The assurance that a product, service, or system meets

the needs of the customer and other identified stakeholders. It often

involves acceptance and suitability with external customers. Contrast

with verification.


HipHop for PHP - History Before HHVM

1 Finally, it was not a drop in replacement for Zend as external customers would have to change

their whole development and build process to use HPHPc.


Cloud infrastructure - Since 2000

1 Having found that the new cloud architecture resulted in significant internal efficiency improvements whereby small,

fast-moving two-pizza teams (teams small enough to feed with two pizzas) could add

new features faster and more easily, Amazon initiated a new product

development effort to provide cloud computing to external customers, and

launched Amazon Web Services (AWS) on a utility computing basis in 2006.


Rio Tinto Alcan - Bauxite and alumina

1 Alcan owns, operates or has an interest in six bauxite mines and deposits, five smelter-grade alumina refineries and

six specialty aluminas plants. Its Bauxite Alumina group refines bauxite

ore into smelter-grade alumina for Alcan’s Primary Metal group and

external customers and specialty-grade alumina for third parties. It also owns an extensive transportation network,

including trucking, rail, marine shipping and port facilities worldwide.


Indirect procurement

1 'Indirect Procurement' is the sourcing of all goods and services for a business that enable its activity. Or looking at it another way, the goods and services

classified under the umbrella of indirect procurement are commonly bought for consumption by internal stakeholders

(business units or functions) rather than the external customer or client. Indirect Procurement categories include, but are

not limited to:


Service provider

1 Type III SPs provide IT services to external customers and subsequently can be referred to as external service providers (ESPs) which range from a full IT organization/service outsource

via managed services or MSPs (managed service providers) to

limited product feature delivery via ASPs (application service providers).


Schott AG - SCHOTT Research and Development

1 Located in Duryea, PA, SCHOTT’s North America center for Research and Development provides support for SCHOTT business divisions and external customers in science and

engineering.[http://www.us.schott.com/english/company/research/index.html SCHOTT North America center for

Research and Development]


TypeScript - Background

1 TypeScript originates from the need to develop large-scale JavaScript

applications. The people behind the language at Microsoft have said that

internal as well as external customers expressed problems

structuring their code in JavaScript.


Customers

1 * An 'external customer' of an organization is a customer who is not

directly connected to that organization.


Customers

1 It has since gained wide acceptance in the literature on total quality management and

service marketing; and the customer satisfaction of internal customers is

nowadays recognized by many organizations as a precursor to, and prerequisite for, external customer

satisfaction, with authors such as arguing that service organizations that design

products for internal customer satisfaction are better able to satisfy the needs of

external customers


Business processes - Other definitions

1 Rummler Brache (1995)Rummler Brache (1995). Improving

Performance: How to manage the white space on the organizational

chart. Jossey-Bass, San Francisco use a definition that clearly encompasses

a focus on the organization’s external customers, when stating

that


GAIL - GAILTEL

1 GAILTEL services include long term lease of Dark Fibre and Duct under IRU, Tower space collocation facilities and point-to-

point leased line Bandwidth services. With SDH DWDM as the core layer,

GAILTEL network is built largely along the highly secured GAIL’s cross country pipeline corridor and ensure highly reliable and error free service to its internal external customers. The

network is managed centrally on 24X7 basis from a state-of-art Network

Management Centre at Noida.https://store.theartofservice.com/the-external-customer-toolkit.html

Acceptance test - Types of acceptance testing

1 :Alpha testing takes place at developers' sites, and involves testing of the

operational system by internal staff, before it is released to external

customers. Beta testing takes place at customers' sites, and involves testing by

a group of customers who use the system at their own locations and

provide feedback, before the system is released to other customers. The latter

is often called “field testing”.


Service system - Scope of the term

1 A work system is a system in which human participants and/or machines

perform work (processes and activities) using information,

technology, and other resources to produce products/services for internal or external customers


CMMI - CMMI models

1 * CMMI for Services ([http://www.sei.cmu.edu/library/abst

racts/reports/10tr034.cfm CMMI-SVC]), v1.3 was released in

November 2010. It addresses guidance for delivering services

within an organization and to external customers.


CMMI - Appraisal

1 # To inform external customers and suppliers of how well the

organization’s processes compare to CMMI best practices


Intelligence analysis - Orienting oneself to the consumers

1 Sometimes, when the producer is struggling with how to meet the needs of both internal and external customers, the solution is to create two different types of products, one for each type of customer.

An internal product might contain detail of sources, collection methods, and analytic techniques, while an external product is

more like journalism. Remember that journalists always address:


HHVM - History Before HHVM

1 Finally, it was not a drop-in replacement for Zend as external customers would have to change

their whole development and build process to use HPHPc.


CIO-plus - Use of the CIO-Plus Term

1 In his blog, Vinnie Mirchandani points out that Chris Murphy, an editor of Information Week, has also covered this trend of the

chief information officer role evolving into the [http://www.informationweek.com/big-data/news/big-data-analytics/goodbye-it-hello-digital-business/240150200 chief digital officer], another example of the

CIO-plus, in which chief technology executives have to be concerned with, and

avidly address, the needs of external customer of a business through the use of

technology


Sales engineer

1 They provide this service to various internal or external customers, and they

may work for a manufacturing|manufacturer (servicing its industrial-

account/business-to-business customers), for a distribution (business)|

distributor (which in turn services the industrial-account/business-to-business customers), or for a third party such as an engineering consultant|consultancy

or a systems integrator.


Work systems

1 A work system is a system in which human participants and/or machines perform work

(processes and activities) using information, technology, and other

resources to produce products/services for internal or external customers. Typical business organizations contain work systems that procure materials from suppliers, produce products, deliver

products to customers, find customers, create financial reports, hire employees, coordinate work across departments, and

perform many other functions.


Work systems - Work system framework

1 Customers may include external customers who receive an

enterprise's products/services and internal customers who are

employed by the enterprise, such as customers of a payroll work system


Aspiration Management - Integrating Work Ethics to Work Culture

1 Employers are expected to implement appropriate work ethics

management processes, policies and systems that help reflect an

authentic track record of managing internal and external customers


Boliden AB - Mines

1 The goods produced are sold both to the Group’s own smelters and to external

customers


In Touch - IT Applications and Services Company Limited (ITAS)

1 ITAS was first established in January 2000 to provide application services for SHIN and its subsidiaries. After

certifying as SAP National Implementation Partner, ITAS has

offered its services to external customers and from then on ITAS has added more to its services line as in E-Business Products and Services.


Bugatti Royale - Production

1 Six Royales were built between 1929 and 1933, with just three sold to external

customers


Indian Rare Earths Limited

1 Corporate Research Centre is located at Kollam,

Kerala[http://www.ias.ac.in/currsci/apr102009/1002.pdf ] and carries out research in

the field of value added products from beach sand minerals, undertakes

consultancy projects on mineral separation and flow sheet development, carrying out

mineral analysis and caters to the needs of internal and external customers.


Volvo Financial Services

1 'Volvo Financial Services' (VFS), established in 2001, develops and

coordinates AB Volvo's operations in dealer and customer financing,

insurance, and related services. A global organization operating in more

than 40 countries, it is focused exclusively on providing financial

services to the Volvo Group's internal and external customers.


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