Extending the reach of ERP Architecting Seamless Business Processes for the Mid Market Jeremy Palmer...
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Transcript of Extending the reach of ERP Architecting Seamless Business Processes for the Mid Market Jeremy Palmer...
Extending the reach of ERPArchitecting Seamless Business Processes for the Mid MarketJeremy Palmer – Partner Technology Specialist, Microsoft Ltd.
Introduction
• Case study session
• Mid-market focus
Customer Segmentation
Lower Small Business
Core Small Business
Lower Mid- Market
CoreMid- Market
Upper Mid- Market
Corporate (CAS)
# PCs 1-4 PCs 5-24 PCs 25-49 PCs 50-250 PCs 250-500 PCs >500 PCs
# Employees
1-9 employees 10-49 employees
50-99 employees
100-500 employees
500-1,000 employees
>1,000employees
#WW Entities
27M 11M 763K 434K 43K >16K
Average Software Spend per entity
$898 $1,529 $8,540 $78,000 $203,000 13M+
Mid-Market @ Microsoft
• SMS&P – Small & Mid-Sized Solutions & Partners
• Over 20,000 UK Partners
• Indirect Model
A Partner Perspective
Richard Jones – Anglia Business Solutions
Making technology pay!
Anglia Business Solutions
25 Year Track Record Consulting and Software Company Microsoft Certified Gold Certified Partner
Information Worker, Advanced Infrastructure,
Microsoft Business Solutions & Mobility Competencies
Solid Financial ProfileProfitable : No Borrowings: Strong Balance Sheet
Award Winning Company
The complete ‘One Stop Shop’IT Partnership
Making technology pay!
Anglia Business Solutions
Successful Track Record in Enterprise Systems Supply Chain Focus 80 + Dynamics NAV Deployments Extensive Dynamics NAV Development Expertise Largest European Deployment in 2004 Extended Solutions Via .NET Mobility & e-Commerce Featured by Microsoft as Case Studies
Wide Commercial Expertise and Exposure
Interesting Facts about ERP
• Only reaches 15% of users
• 46% of licensed seats are unused
• 28% of CRM installations fail to go live
• 60% of implementation costs are spent on training
• Not usually implemented in isolation
Business Objectives of Seamless Processes
• Lowered cost
• Improve organisational efficiency
• Better business insight
• Improve business agility
• Gain and maintain the competitive edge
The Last Mile of Productivity
PersonalProductivity
Business ProcessAutomation
Finance
Operations
Sales and Marketing
Typical Mid-Market Processes
• Timesheet entry
• Expense reporting
• Service call management
• Purchase order entry / procurement
• Mobile data capture
• Supply chain management
Case Study: Consuming ERP From The Field
Richard Jones – Anglia Business Solutions
Making technology pay!
A Brief Summary• 18 Mobile Projects Now Deployed
Industry Sectors Include:• Fresh Produce, Agriculture, Manufacturing, Pharmaceuticals, Automotive, Transport & Logistics
• 3 Years of R&D, Close Links To Microsoft
Making technology pay!
Our Opportunity
• Using Mobility to extend our ERP proposition
• We are in the business of real-world application development and delivery
• Mobility Integral To Our Supply Chain Solutions
Making technology pay!
Built From Components
• RFID• Barcode• Location Aware Technology
• Network Independent:• 3G, GPRS, Satellite, WIFI, WIMAX etc...
Fully Endorsed By Microsoft
Making technology pay!
Traditional Approach
• Propriety Locked Down Solutions
• Useable In Range of The Network
• Mobile Dumb Terminals
• No ability to support emerging standards
Making technology pay!
Useable Anywhere...• Deck• Vessel Hold• Storage Area• Offsite• In The Pack House• In The Back Of A Lorry
Translated For Use In Variety Of Languages
Making technology pay!
• Periodic or manual synchronisation of data• Priority based synchronisation• Optimised for available bandwidth• Data sliced for circumstances (based on user)• Delivery of mission-critical data from any source• Built on industry standard product set – SQL Mobile/SQL Everywhere
Internet or Private Network
Windows Mobile Device Firewall
Mobility Server
ERP System/Legacy System
Data ConnectorDrizzle Replication Technology
Drizzle Technology
Making technology pay!
Working In The Warehouse
Making technology pay!
Stock Pick & QC
Making technology pay!
In The Field..
Working With:• GPS Connected Devices• Mappoint Web Service• Location Server• Memory Map/GIS• 3G/GPRS
Using:• SQL Everywhere• Direct To SQL• Web Service
Making technology pay!
Imaging
Both On Device & Visualising Data Captures
Making technology pay!
Device Integration
• Mobile Printing• Bluetooth Serial Port
Devices• WeighBridges & Scales• Camera’s
Making technology pay!
Making technology pay!
Label Check
Making technology pay!
And Now For A Demonstration….
Making technology pay!
Making technology pay!
* Any Device
* As Long As It Runs Windows Mobile
What’s the Mid-Market Integration Tool of Choice?
Traditional ERP Scenario
ERP User ERP System
Other Users
Indirect
Direct Direct
Case Study – Employee ExpensesCompany Overview
• Typical “Core Mid-Market” organisation
• £35 million turnover
• 250 employees (>125 Field Based)
• >100 expense claims / week• Average claim £200
• Average turnaround (claim to payment) 3 weeks
• 25% with error
• Handled by at least 3 persons
• No tracability
Case Study – Employee ExpensesSimple Scenario
1. Completes Expense Form
2. Submit Form to Manager
3. Manager Approves and Passes Form to AP
4. AP Enters Information in ERP
5. Payment Processed
Case Study – Employee ExpensesExceptions
• Doesn’t Adhere to Policy
• Manager is Unavailable
• AP can’t read Handwriting
• Bank Details are Missing
What If?
Case Study – Employee ExpensesBusiness Overheads
• Each claim passes via 3 persons• Employee (ave 15 minutes / claim – 25 hours / week)
• Manager (ave 3 mins / claim – 5 hrs / week)
• Accounts Payable ( ave 7.5 mins / claim – 12.5 hrs / week)
Mid-Market Challenges
• Out of reach for mid-market business
• Cost of implementation
• Complexity
• IT seen as an overhead
• “Not my core business”
Technology Challenges
• ERP often has complex, inconsistent APIs
• Broad skills required to bridge ERP and other applications
• Bespoke implementation not off-the-shelf
• In-house IT resources scarce
Case Study: Extending the Reach of ERP
Richard Jones – Anglia Business Solutions
Making technology pay!
Reflecting ERPOut TO Mobile
Making technology pay!
So Lets See It...
Making technology pay!
But Then It All Went Wrong
• Code Produced By Different Developers Inconsistent
• An ERP Change Breaks All Surround Applications
• Building Bespoke At The Speed ERP Demands
Making technology pay!
DataMaker Overview
Integrated Business Process
ERP System
ERP Users
Other Users
Mid-Market Trends
• Portals
• CRM
• Business Intelligence
• Mobility
Case Study: Portals & Collaboration
Richard Jones – Anglia Business Solutions
Making technology pay!
Converged Communication
A transaction from any device looks the same to Nav...
web portal, mobile device, sensor, etc...
Linked together by a Workflow engine
Making technology pay!
Web Based Portal
• Built On Sharepoint Portal Server
• Using The Web Based SQL Reporting Services
• Built Consistently To Plug Into Dynamics Nav Workflow
Making technology pay!
Making technology pay!
Making technology pay!
Making technology pay!
A Vessel Management Dashboard
Making technology pay!
Mid-Market Futures
• Hosted applications
• “Real World” SOA
• Office as the user interface
Questions?
© 2007 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.