Extending the 20 th Anniversary Experience - Disneyland...

EURO DISNEY S.C.A.

Extending the 20th Anniversary Experience

2013 AnnuAl REviEw

14.9Mtheme park visits

€22Mreduction in net loss

average spending per theme park guest

4

investing in magical resort experiences remains at the heart of our strategy.

2 average spending per hotel room

+

Summary

02 messagefromPhilippeGas,CEO

04 2013Financialresults

08 Shares&Shareholders

10 CorporateGovernance

DrEamOFaTrulymaGiCalDESTinaTiOn

16 TheGuestExperience

PiCTurEaPlaCEwhErEPEOPlEmakEaDiFFErEnCE

24 TheCastExperience

28 Strategicalliances

30 realEstateDevelopment&Villagesnature

imaGinEaCOmPanyTurnEDTOwarDSiTSCOmmuniTy

36 CommunityOutreach

38 Environment

2013 ANNUAL review • EuRo DisnEy s.C.A.

“ We are positioning ourselves to leverage the benefits of the economic recovery. ”

2013 ANNUAL review • EuRo DisnEy s.C.A. • 03

ChangehasalsotakenplaceintheEuropeaneconomyovertheyears,andsince2008ourindustryhasfacedchallengingtimes.DisneylandParishasnonethelessremainedfocusedonitslong-termgrowthstrategybyinvestinginhigh-qualityguestexperiences.

PrEParinGFOrThEFuTurE

wecontinuetoheavilyinvestinassetrenovation.Ourmulti-yearhotelrefurbishmentprogramison-going,coveringall5,800rooms.wealsocontinuetooffernew,excitingandinnovativeexperiencesinourthemeparks.ThisincludesourbrandnewattractionbasedonthehitDisney•PixarmovieRatatouille,scheduledtoopeninsummer2014.

itisequallyimportantthatwestrengthenCastmembers'talentsbecausetheseareattheheartofeachmagicalmomentcreatedbythegroup.wecontinuetoinvestmorethanthreetimestheregulatoryrequirementintraining,whilestrivingtoimproveouremployees'workenvironmentandsenseoffulfillment.

Throughalloftheseinvestments,weaimtostrengthenourresort’sreputationforexcellencewhilesuccessfullygrowingourlevelsofguestspending.wearepositioningourselvestoleveragethebenefitsoftheeconomicrecovery.

aiminGFOrEXCEllEnCE

OurteammembersareimmenselyproudtosaythatDisneylandParisisEurope’snumberonetouristdestination.nonetheless,thissimplefactwillneverbeenoughforusbecausewearewholeheartedlydedicatedtoimprovingeverydayineveryway.

iwouldagainliketothankeveryonefortheirhelpovertheyears–andparticularlyourCastmemberswhoshowonadailybasisthatoneofthisgroup’smostvaluableassetsisitsteam.

Philippe GasChiefExecutiveOfficerEuroDisneyS.a.S.

DEarSharEhOlDEr,

ithasnowbeenmorethan20yearssinceDisneylandParisanditspartnerscreatedEurope’snumberonevacationdestinationfromaswatheofbeetfields.inthattime,DisneylandParishasbeenvisitedmorethan275milliontimesandbecomeacatalystformagicalmemories.

millionsofpeoplefromacrossEuropenowhaveemotionalconnectionswithourdestination–quiteanachievementwhenyouconsiderhowdiverseweEuropeansare.Today,thatlegacyofsharingmagicalexperiencesatDisneyland®Parisisbeinghandeddownfromgenerationtogeneration.

DriVinGSOCiO-ECOnOmiCDEVElOPmEnT

Beyondcreatingacenteroftourismexcellenceandexpertise,wehavealsoestablishedaneconomicdrivingforceforourregion.

Duringthefiscalyear,forexample,ourgroupemployedover14,000Castmembersinover500differentjobs.Furthermore,90%ofthoseemployeesheldpermanentcontracts(arecordfortheFrenchtourismandleisureindustry).allofthismakesourgroupthelargestsingle-siteemployerinthecountry,andthesourceof55,000jobsintotal.

Ourrealestateactivitieshavecontributedtowardsestablishingathrivingtowncenterjustastone’sthrowfromtheresort.Vald’Europenowhasconsiderableassetsofitsown,includingoneofFrance’stopshoppingareasandanenvironmentatharmonywithourtourismactivities.aboveall,Vald’Europeoffersastrongbalancebetweenthenumberofresidents(30,000)andthevolumeofjobs(28,000).

We continue to heavily invest in asset renovation.

ThEmEParkaTTEnDanCE(inmillions)

hOTElOCCuPanCyraTE

aVEraGESPEnDinGPErGuEST(in€)

aVEraGESPEnDinGPErrOOm(in€)

14.9

79.3%

48.14

235.01

16.0

84.0%

46.44

231.33

15.6

87.1%

46.16

218.80

2013 2012 2011kEyOPEraTinGSTaTiSTiCS

A ChAllEnging ContExt foR thE EntiRE EuRopEAn touRism AnD lEisuRE inDustRy2013 was a difficult year for Europe’s tourism and leisure industry and this was reflected in the theme park attendance and hotel occupancy at Disneyland® Paris. Despite the economic context, however, continued enhancements to resort offerings enabled the group to drive guest satisfaction and increase guest spending in order to help mitigate the impact of reduced theme park attendance and hotel occupancy. The group showed resilience within that context, with total revenues declining only 1% to €1.3 billion in 2013.

> 2013 financial Results

rESOrTrEVEnuES

Themeparkrevenuesdecreasedbyonly2%to€737.6million(€750.5millionin2012),asaresultofa7%attendancedecreasefromthepreviousyear.Thiswaspartiallyoffsetbya4%increaseinaveragespendingperguestto€48.14.

TheFrenchmarketagaingeneratedthelargestnumberofvisits(51%oftotalattendance),despitetheworseningeconomiccontextthatresultedinan8%attendancedecreaseinthismarket(mainlyduringthesecondsemester).however,thedropinrevenuesfromthismarketwaspartiallyoffsetbyhigherattendancefromothermarkets(primarilytheuk)combinedwiththeincreaseinaveragespendingperguest.

hotelandDisneyVillage®revenuesdecreased2%to€510.2million(from€518.6millionintheprioryear)duetoa4.7percentagepointdecreaseinhoteloccupancyto79.3%thatwaspartlyoffsetbyhigherDisneyVillage®revenuesanda2%increaseinaveragespendingperroom.Thedecreaseinhoteloccupancyresultedfrom105,000fewerroomnightsbeingsoldcomparedtotheprioryearduetofewerguestsvisitingfromFrance,italy,thenetherlandsandSpain,andthiswaspartiallyoffsetbymoreguestsvisitingfromtheunitedkingdom.

with14.9millionvisitsmadetotheresort,DisneylandParisremainedEurope’snumberonetouristdestinationin2013.The20thanniversarycelebrationshelpedgrowattendanceinthefirstsemester(3%increase),andthefestivitieswereextendedsixmonths.Overall,themeparkattendancedecreasedfromthepreviousyearwhichsawarecord-breaking16millionvisits.Theyearwasparticularlychallengingsincefiveofthegroup’ssevenkeymarketswereintechnical

recessions.TheFrench,Spanishanditalianmarketsaccountedformorethan90%

ofthedecreaseinthemeparkattendance.

scan for more information.


GEOGraPhiCalBrEakDOwn

OFThEmEParkViSiTS

POrTFOliOOF

EurOPEanmarkETS

Thegroup’smarketingandsalesstrategyoperatesacrossaportfolioofsevenkeyEuropeanmarkets.whileintentionstovisitremainedhighin2013,theeconomiccontextsawfiveofthekeymarketsinrecessionatsomepoint:Belgium,France,thenetherlands,italyandSpain.Growthwasregisteredinthetworemainingmarkets,Germanyandtheuk,andthiscanbepartiallyattributedbothtotheeconomiccontextandtargetedmarketingandsalesoperations.Thishighlightsthegroup'sfocusonbeingwellpositionedtobenefitfromitscurrentinvestmentswhentheeconomydoesimprove.Thegroupalsocontinuestoincreasegrowthinitssmallermarkets,particularlyEasternEuropeandrussia.

rECOrDGuESTSPEnDinGSince2008,thegrouphasmaintaineditsfocusoninvestingtoimproveresortquality.Between2009and2013,around€510millionhavebeeninvestedinthemaintenanceanddevelopmentofthedestination.Theseinvestmentshavehelpedtoimproveguests'perceptionofvalueformoneyaswellastheirsatisfaction.Theseimprovementsinqualityhavealsoallowedthegrouptoincreaseadmissionandroomprices,resultinginrecordspendinglevelsof€48.14inthethemeparks(averageperguest)and€235.01intheDisneyhotels(averageperroom).atDisney’sSequoialodge®,forexample,satisfactionlevelsforroomqualityincreasedby11pointscomparedtothelevelsmeasuredbeforetherefurbishment.inDisneyland®Park,Disney Dreams®!,whichwasintroducedinapril2012,drovesignificantguestsatisfactionlevels(92%)duringthisfiscalyearalso.

France 51%

uk 14%

Spain 8%

Belgium 6%

Thenetherlands 6%

italy 3%

Germany 3%

restoftheworld 9%

+4 aVEraGEGuEST

SPEnDinGinThEThEmEParkS.

+2%inthehotels(averageperroom).

€22milliOnrEDuCTiOnin

nETlOSSOVErFiSCalyEar2012.

Thisreductioninnetlossreflectsthepositiveimpactofthe2012debtrefinancing.


CaShFlOw

Cashgeneratedbyoperatingactivitiesforthefiscalyeartotaled€95millioncomparedto€144millionintheprioryear.Thisdecreaseresultedfromhigherworkingcapitalrequirementsandadeclineintheoperatingmargin.

Cashusedininvestmentactivitiesforthefiscalyeartotaled€126.1million,comparedto€153.3millionintheprioryear.Thatlevelofinvestmentreflectsthegroup’son-goingstrategyofimprovingtheguestexperience.Thiswasseen,forexample,intheinvestmentsmadeduringfiscalyear2012intheworldofDisneyboutiqueandtheDisney Dreams®!night-timeshow.whileadecreaseinthisareacanbeseen,investmentlevelsremainbothsignificantandrepresentativeofthegroup’seffortstoimprovetheguestexperience.

nETlOSS

Thegroup’snetlossamountedto€78.2millionandthiscomparestoanetlossof€100.2millionfortheprioryear.The€22millionreductioninnetlossreflectsthepositiveimpactofthe2012debtrefinancing.Thislossshouldbeconsideredinlightofthegroup’slong-termgrowthstrategywhichinvolvesinvestinginthequalityofDisneyland®Parisinordertoincreaseguests’satisfactionanddriveimprovedguestspending.

Theincreaseinaveragespendingperroomresultedfromhigherdailyroomrates.TheincreaseinDisneyVillage®revenuesreflectedhigherspendingonmerchandisefollowingtheopeningoftheworldofDisneyboutiqueinJuly2012.

rEalESTaTErEVEnuES

revenuesfromthegroup’srealestateactivitiesincreasedby€11.1millionto€20.4million,duetoahighernumberoftransactionsclosed(sixasopposedtothreethepreviousyear).Thenatureofthegroup’srealestatedevelopmentactivitymeansthatthenumberandsizeoftransactionswillvaryfromoneyeartothenext.

COnTrOllinGCOSTS

Thegroupremainedfocusedonlimitingcostgrowth.Operatingcostsgrewby1.2%(inlinewithinflation).laborrateinflation,realestatecostofsalesrelatedtoincreasedactivity,andexpensesrelatedtonewguestofferingswerepartiallyoffsetbylaboroptimizationinitiativesanda€9.3milliontaxcredit(CiCE)introducedbytheFrenchstatewhichoffsetlaborexpenses.

Thegroup’smarketingandsalescostsdecreased3%,reflectingspecificeffortsmadetoreduceexpensesandmediacosts.marketingandsalescostsremainedstableinproportiontorevenues.

netfinancialchargeswerereducedby€53millionin2013.Thisreflectsthereductioninaverageinterestratesmadepossiblethroughthe2012debtrefinancing(seeright)aswellasothernon-recurringfinancialcharges.

The group’s continued strategy of investing in the quality of the destination’s offering and guest experiences resulted in record levels of guest spending.

> 2013 financial Results

imPaCTOFThE2012rEFinanCinG

Theimpactofthegroup’s2012refinancingagreementcanalreadybeseenthroughthefinancialresultsfor2013.Forthisyear,interestchargeswerereducedby€20.4million,therebyhelpingreducethenetloss.asexpected,therefinancingagreementhasbeensignificantforthegroupinseveralimportantways.TheseincludehelpingreducethecostofitsdebtandprovidinggreaterflexibilityforitsoperationsandfutureinvestmentsnecessarytocontinueimprovingqualityattheresortandstrengtheningtheappealofDisneyland®Paris.Theagreementalsoprovidesthegroupwithanewrepaymentschedulethatismorefavorabletoitsfutureactivities.

FOunDaTiOnSFOraPrOmiSinGFuTurE

withinthecurrenteconomiccontext,thegroupremainscautiousyetconfidentthatithaslaidthefoundationsnecessaryforapromisingfuture.itwillcontinueinvestingintop-qualityresortexperiencestodriveguests’satisfactionandspendinggrowth.2014willseetheopeningofauniquenewRatatouille-themedattractionforfamiliesatwaltDisneyStudios®Park(seepage19).renovationofthegroup’shotelinfrastructurewillalsocontinue,with1,100roomsatDisney’snewportBayClub®setforrenovationfrom2014.marketingandsalesinitiativeswillcontinueacrossallmarkets,andparticularlyingrowthareassuchastheunitedkingdomandGermany.CastmemberlearninganddevelopmentwillalsoremainafocusfortargetedinvestmentsdesignedtoensurethatDisneylandParisremainsEurope’sleadingtouristdestination.

* EBITDA corresponds to earnings before interest, taxes, depreciation and amortization. Free cash flow is cash generated by operating activities less cash used in investing activities. These are not considered as measures of financial performance defined under IFRS, and they should not be viewed as a substitute for operating margin, net profit / (loss) or operating cash flows in evaluating the group’s financial results. However, management believes that EBITDA and free cash flow are useful tools for evaluating the group’s performance.

kEyFinanCialhiGhliGhTS(€inmillions)

F iSCal yEar

2013 2012 2011

Revenues 1,309.4 1,324.3 1,294.2

CostsandExpenses (1,336.9) (1,320.9) (1,282.7)

Operating Margin (27.5) 3.4 11.5

Plus:depreciationandamortization 171.8 173.8 173.0

EBITDA * 144.3 177.2 184.5

EBiTDaasapercentageofrevenues 11.0% 13.4% 14.3%

Net loss (78.2) (100.2) (63.9)

attributabletoownersoftheparent (64.4) (85.6) (55.6)

attributabletonon-controllinginterests (13.8) (14.6) (8.3)

Cashflowgeneratedbyoperatingactivities 95.0 144.0 168.7

Cashflowusedininvestingactivities (126.1) (153.3) (79.6)

Free cash flow (31.1) (9.3) 89.1

Cashandcashequivalents,endofperiod 78.0 114.3 366.1

€20.4milliOnrEDuCTiOn

ininTErESTCharGESin2013.

The2012financialrestructuringenabledthegrouptosignificantlyreduceitsinterestchargesduringthefiscalyear.

+ €11.1milliOninrEal

ESTaTErEVEnuESin2013.

Thegroup’srealestaterevenuesvaryfromyeartoyearbasedonthenumberoftransactionsclosed(6in2013asopposedto3in2012)andthesizeofthosetransactions.


“ Les Echos and Investir awarded Euro Disney S.C.A. the shareholder relations award for the Small Caps category... ”

> shares & shareholders


Thegroup’sinvestorrelationsteamrepresentstheprimarycontactforthefinancialcommunity.itworksdirectlywithanalysts,individualandinstitutionalinvestorsandiscommittedtoprovidingtheminsightfulfinancialinformationinaproactive,timelyandprofessionalmanner.

COrPOraTEwEBSiTE

ThefinancialcommunityandindividualshareholderscanfindawidearrayofinformationonthegroupbyvisitingthewebsiteofEuroDisneyS.C.a.(http://corporate.disneylandparis.com).Theywillfindallthefinancialinformationpublishedbythegroup,aswellasthemarketpriceofaEuroDisneyS.C.a.share,informationoncorporategovernanceandmore.

aspartoftheinvestorrelationsdepartment,theShareholdersClubistheprimarycontactwiththecompany’sindividualshareholders.itisavailabletoprovideinformationonthegroup’sfinancialperformance,strategies,sharepriceevolutionandmarket-relatedinformation.in2013thepublicationsLes Echosand InvestirawardedEuroDisneyS.C.a.theshareholderrelationsawardfortheSmallCapscategoryinrecognitionforitspolicyonshareholdercommunication.

SharEhOlDErSCluB

aVailaBlEOnlinE

ShareholdersClubmembersalsohaveaccesstoanexclusivesectionwheretheycancheckouttheirlatestclubnewsletter,reserveaplaceatfutureevents,updatepersonaldetailsandrenewtheirclubmembership.

Investor RelationsTel:+33 (0) 1 64 74 58 55 - Fax:+33 (0)1 64 74 56 36

Shareholder RelationsFrom9:30a.m.to5:30p.m.(localtime),frommondaytoFriday.Tel:00 800 64 74 56 30*Email:[email protected]:+33 (0)1 64 74 56 36

* Free number from a land line and national operators in Belgium, France,Germany, Italy, the Netherlands, Spain and the United Kingdom.From other countries call: +33 (0)1 64 74 56 30 (local rates apply)

COnTaCTS

39.8%

Othershareholders50.2%

ThewaltDisneyCompany*

10% hrhPrincealwaleed**

* Via a wholly-owned subsidiary, EDL Holding Company LLC** Via Kingdom 5-KR-134 Ltd, a company whose share capital is held by trusts for the benefit of HRH Prince Alwaleed and his family.

38,976,490 shares(Nominal value: €1 per share)

Eurolist Segment B(Mid Caps)

Market Indexes

MnemonicEDL

ISIN CodeFR0010540740

OnSeptember30,2013

nySEEurOnEXTPariS

SharEhOlDErSTruCTurE


CAC40 All Tradable Rebased

EDL Share Price

Volume

EuRo DisnEy s.C.A. shAREs AnD thE shAREholDERs Club

SharEPriCEEVOluTiOnSource:nySEEuronextParis

CAC Mid & Small, CAC Small, CAC All-Tradable, CAC All Shares, CAC Consumer Services, CAC Travel & Leisure

SBF 250Next 150Gaïa Index

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http://corporate.disneylandparis.com

mailto:[email protected]

Euro Disney S.C.A. (the holding company of the Euro Disney Group), Euro Disney Associés S.C.A. and EDL Hôtels S.C.A. (both of which are the operating companies of Disneyland® Paris) are all French sociétés en commandite par actions.Under French law, in the structure of a société en commandite par actions, the Supervisory Board and the Gérant both have distinct roles. The two other components of the legal structure of a société en commandite par actions are the general partners and the limited partners.

THE SUPERVISORY BOARDThe role of the Supervisory Board is to monitor the general affairs and to ensure the management of the group. It acts in the best interests of the group and its shareholders, while monitoring the transparency and quality of the information communicated. The Euro Disney S.C.A. Supervisory Board Members’ Charter sets out the fundamental obligations to which the members of the Board must abide. Two committees have been created withinthe Supervisory Board of Euro Disney S.C.A.:a financial accounts committee (Audit Committee) that was created in 1997, and a Nominations Committee that was created in 2002.

THE MANAGEMENT COMPANY*

The role of the *Gérant of a société en commandite par action, is to manage the group in the group’s best interests.

THE GENERAL PARTNERS

The general partners have unlimited liability for all the debts and liabilities.

THE LIMITED PARTNERS

The limited partners are the shareholders. The shareholders are convened to the general meetings of shareholders, held at least annually, and they deliberate in accordance with the prevailing legal and regulatory requirements.

More information:http://corporate.disneylandparis.com

> Corporate Governance

CORPORATE ORGANIZATION OF THE EURO DISNEY GROUP

* Including Kingdom 5-KR-134 Ltd (Prince Alwaleed), 10%

** Financing Company of the Newport Bay Club Convention Center

KEY:

Ownership Shareholders

General Partners

Gérant

ThESuPErViSOryBOarDOnSEPTEmBEr30,2013

Anthony Martin RobinsonauditCommitteemember.ChairmanofCenterParcs(uk)Groupltd.

James A. Rasulo SeniorExecutiveVicePresident–ChiefFinancialOfficer&ChairmanoftheinvestmentCommitteeofThewaltDisneyCompany.

Thomas O. StaggsnominationsCommitteemember.ChairmanofwaltDisneyParksandresortsworldwide.

ThEmanaGEmEnTTEamOnSEPTEmBEr30,2013


Philippe GasCEO,EuroDisneyS.a.S.

Claire BilbySeniorVicePresident,Sales&marketing

Joe SchottSeniorVicePresident&ChiefOperatingOfficer

Mark SteadChiefFinancialOfficer

François BanonVicePresident,PublicaffairsCommunicationEurope

Francis BorezéeVicePresident,resort&realEstateDevelopment

Gilles DobellemanagingVicePresident&GeneralCounsel

Daniel DreuxVicePresident,humanresources

Julien KauffmannVicePresident,revenuemanagement&analytics

Virginie CalmelsSupervisoryBoardChairman.VicePresidentofthe Centre d’Etude et de Prospective Stratégique [CenterforlongTermStrategicStudies].

Valérie BernisauditCommitteemember.ExecutiveVicePresidentofGDFSuez.

Gérard BouchéOwner&OperatorofE.leclercShoppingCenterofCoulommiersandofBoutignygolfcourse(Seine-et-marne,France).Chairman&CEOofBouchéDistributionS.a.S.

Michel CorbièreChairman&CEOoftheForesthillGroupandtheaquaboulevarddePariscompany.

Axel DurouxCEOofaXmaSa.DirectoroftheInstitut National de l’Audiovisuel[Frenchnationalaudiovisualinstitute].

Philippe GeslinauditCommitteeChairman.holdsvariouscorporatepositionsandboardmembershipsinfinancialinstitutionsandmajorcompanies.

Philippe LabronominationCommitteemember.ProjectDirector,Design&OperationsoflabrocomSarl,andVicePresidentofMatin Plus.

CoRpoRAtE oRgAnizAtion of thE EuRo DisnEy gRoup

DREAm of A tRulymAgicAL destiNAtioN. ..

63 of Disneyland® Paris guests

were “extremely” and “very” satisfied

with their visits

89 of guests would

"definitely" and "probably" come back

4 average spending

per theme park guest

2 average spending

per hotel room


anniVErSaryEXCiTEmEnT

amongotherthings,extendingthe20thanniversarymeantcontinuingtheaward-winningDisney Dreams®! spectacularinDisneyland®Park.launchedin2012,thisDisneymasterpiecewasembellishedwithnewscenesfromtheanimatedclassicsThe Lion King andBrave.First-timersandrepeatguestsalikeweredelightedtodiscoversomethingnew,andtheirappreciationwasseenintheshow’sexceptionalsatisfactionrating(92%forfiscalyear2013).

Theextendedthemeparkoperatinghoursinitiallylaunchedforthe20thanniversarywerealsocontinued.Thisgavegueststhechancetoenjoyevenmoremagicalexperiences–animportantfactoringuestsatisfaction.

ParTyinThEParkS

Beyondtheentertainmentandattractionexperiences,guestsalsospenttheir“extra”timeenjoyingthehigh-qualitymerchandiseandfoodofferings.Oneoftheyear’smostemblematicmerchandiseitemshadtobetheDisneylight’Ears(seepage13).Thesesynchronizedmickeymouseears,whichlightupinacascadeofbrightcolorsduringperformancesofDisney Dreams®!,enablegueststobepartoftheshow.Thefoodandbeverageofferingwasalsoenrichedinanumberofwaysincludingcontinuing20thanniversaryspecialties,optimizingfoodqualityandintroducingnewitems.Thefocusplacedonimprovingqualitywasreflectedinincreasedaverageguestspendinginthethemeparks(+4%forfiscalyear2013).

aThOmEinThEhOTElS

Thegroupcontinuedwithitsmulti-yearrenovationprogramfortheDisney®hotelsinordertoincreaseguests’perceptionofqualityandstrengthentheirappeal,therebydrivingguestspending.TheinteriorrenovationofDisney’sSequoialodge®wascompleted,andanewconciergeaccommodationlevelwasintroduced(seeright).

atDisney’shotelSantaFe®,boththeinternalandexternalrefurbishmentswerealsocompleted.PreparatoryworkbeganfortherenovationofDisney’snewportBayClub®withdesigns,mock-upsandpurchasingtakingplaceduringtheyear.Servicesalsoimprovedforhotelguestsinseveralwaysduring2013,includingfreehigh-speedwi-FiaccessintroducedinthreeoftheDisney®hotels,withtheremaininghotelscomingonlineinfiscalyear2014.

“Our business thrives on the investments we make in high-quality experiences that guests can only enjoy in our Disney destination.” JoeSchott,SeniorVicePresident&ChiefOperatingOfficer

TheemotionalconnectionthatEuropeanshavewiththeir Disneydestinationwasagainseenintheirenthusiasmforthe20thanniversarycelebration.infact,thepartyinvitationwassoappealingthattheanniversaryhadtobeextendedanadditionalsixmonths—throughSeptember2013.andbyprolongingthefun,everyonewasabletobenefitfromtheinvestmentsalreadymadeincreatinghigh-qualityexperiencesforthecelebration.

whERE thE guEst ExpERiEnCE is EvEnmoRE EnChAntingGuests reveled in the magic of the resort’s extended 20th Anniversary celebrations in 2013. From the Disney theme parks to the resort hotels and Disney Village®, it was high-quality fun all the way.

> the guest Experience

adecidedlydifferentexperienceatDisneyVillage®anewanduniquelego®Storewillopenin2014inDisneyVillage®.ThisparticularlegoStorerepresentsabrandnewconceptinshoppingthatappealsto“kids”ofallages.Guestscanplay,learn,admireandshopinwhatalsohappenstobelego’slargeststoreinEurope.Theboutiquehasitsownplayzone,exhibitionareaandevena“pickabrick”wallwhereshopperscanselectsinglebricksfromanextensiverangeinordertocreatetheirownmasterpieces.

improvingtheappealoftheDisneyhotelsThegroupcontinuedtoinvestintherefurbishmentofitshotelinfrastructureinordertoprovideguestswithcompellingreasonstoextendtheirresortvisitbeyondthegatesoftheDisneythemeparks.internalrefurbishmentatDisney’sSequoialodge®wascompleted,andanewtypeofpremiumaccommodationwasunveiled:TheGoldenForestClub.Guestsstayingintheclubcanenjoythenewly-createdloungearea,abreakfastbuffetwithaDisneycharacterencounter,personalizedcheck-inandmore.scan for more

information.


Thankstoitsblendofuniqueshopping,diningandentertainmentexperiences,DisneyVillage®continuedtoattractguestsfromtheDisneythemeparksandhotels,aswellasfromthelocalarea.afterworkthatstartedinfiscalyear2013,thedoorswillopenonabrandnewlego®conceptstorein2014,muchtothedelightof“kids”ofallages(seepage17).animportantpartoftheshoppingexperienceatDisneyVillagecontinuedtobeworldofDisney,astorethathasperformedconsistentlywellsinceopeninginfiscalyear2012.Guestsagainrespondedpositivelytotheappealingproductmixandrelaxedatmosphereoftheboutiquewhichisnowlocatedatthenewcentralentranceoftheresortcomplex.

makinGThESEaSOnarEaSOn

ThehalloweenandChristmasseasonsprovidedguestswithgreatreasonstovisittheresortduringthefirstsemesteroffiscalyear2013,andthiswasreflectedintheattendancewhichremainedstrong.ThehalloweenFestivalinDisneyland®ParkbroughtcolortotheentiremonthofOctober,againlettingguestsenjoytrick-or-treatfuninafamilysetting.Thehighly-popular Mickey’s Halloween Treat in the Street!stageshowmadeitscharacter-packedreturn—asdidthelivemusic,themedcharacterencountersandsignaturedecorations.Justwhenhalloweencametoaclose,theresortunwrappedatwo-monthEnchantedChristmasseasonthatranthroughoutnovemberandDecember.ThissawDisneylandParkunveilingabrandnewcavalcade–completewithfallingsnow,reindeers,SantaClaus,elvesandmore.workwasalsocarriedoutinfiscalyear2013oncreatingabrandnewChristmasversionof Disney Dreams®!thatpremieredinnovember2013(thefollowingfiscalyear)andfeaturedscenesfromDisney’snewestanimatedmovie,Frozen.

inVESTinGinThEFuTurEOFThErESOrTThroughoutthefiscalyear,waltDisneyStudios®Parkwasahiveofactivityinmorewaysthanone.whileguestswereenjoyingalloftheexcitingattractionsandentertainmentexperiencesthathavebeenintroducedoverthelastfewyearstoenhancetheguestexperience,suchasToyStoryPlaylandandTheTwilightZoneTowerofTerror,constructionwasdiscretelytakingplaceonthedestination’supcomingRatatouilledevelopment(seeright).Fromsummer2014onward,guestswillenjoyanexcitingnewattractiononlyavailableatDisneyland®Paris.

From summer 2014 onward, guests will enjoy an exciting new attraction only available at Disneyland Paris.

articles sold at the World of Disney boutique since opening (fiscal years 2012 and 2013)

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> the guest Experience


locatedinwaltDisneyStudios®Park,ratatouille:l’aventureTotalementToquéederémywillbecentraltoanewareadevelopmentdreamedupinpartnershipwiththePixarteamthatactuallycreatedtheunforgettablemovie.nexttoToyStoryPlayland,thisnever-before-seenfamilyattractionwillmagicallyshrinkgueststothesizeofthemovie’sadorablestar,remy.Theywillthenbewhiskedoffforamulti-sensoryspinaroundthekitchensofChefGusteau,oneoftheworld’stopgastronomygurus.GuestswillalsogetthechancetosampleadifferenttypeofculinarytalentatBistroChezremy,arealrestaurantimaginedbyremyandhisgourmetpals.Thebistrowillbepackedfullofstorytellingdetailsbasedonthemovie,andformanintegralpartofthestorytellingexperienceforguests.

Brandnew“rat-traction”experienceforwaltDisneyStudios®ParkSettoopenexclusivelyatDisneyland®Parisinsummer2014,ratatouille:l’aventureTotalementToquéederémywillofferguestsanexcitingtripintothemadcapworldofRatatouille,theOscar-winningDisney•Pixarmovie.intheworksforseveralyearsnow,thisareadevelopmentformspartofthegroup’sstrategytoensurethatDisneylandParisstaystopofmindwithconsumersbyinvestinginappealinghigh-qualityexperiencesfortheentirefamily.ratatouille:l’aventureTotalementToquéederémywillbe,“byfarthemostadvancedandsophisticatedthingwe’veeverdonefromarideintegrationstandpoint.itwillofferguestsatotallyimmersiveexperienceintoaDisney•Pixaradventure,”explainsJoeSchott,SeniorVicePresident&ChiefOperatingOfficer.

piCtuRE A plACE whEREpeopLe mAke A differeNce...

405,757hours of training provided

by the group

100Cast Members

working in OccupationalHealth & Safety

(1)mostrecentauditeddata(professionaltrainingdeclaration)

>14,000Cast Members

>3times the legal minimum

invested in training(1)


DiVErSiTyanDCrEaTiViTy

hanDinhanD

withteammembersrepresentingover100nationalitiesandspeaking20differentlanguages,thegroupcontinuedtoensurethatitscorevaluesofinclusionanddiversitywererespectedeverydayineveryway.Strategicplanswerefollowedthroughforthosewhoaredisabledandthosewithinthe“senior”category(those50-yearsoldandover).Thenumberofdisabledworkers,forexample,roseto581peopleonSeptember30,2013.Thatrepresentsanincreaseofover50%since2007.Significantinvestmentsalsocontinuedtobemadeinmodifyingoradaptingworkstationsfordisabledemployees.intermsofseniors,thegroupexceededitsrecruitmentobjectivesforthefiscalyearbyhiringatotalof53seniorsduringfiscalyear2013.

FOSTErinGDialOGuE

Oneoftheyear’sprioritieswasagainstrengtheningrelationshipswithemployeerepresentativesinordertomakedialogueadeterminingelementinthegroup’sperformance.anewRencontre Socialemeetingwasintroduced,forexample,touniterepresentativesfromthetradeunions,humanresourcesandmanagement.Togethertheylookedatstrategy,developmentandtheissuesatstake

Thisyearagain,thegroupmaintaineditsfocusonmakingthegroupanemployerofchoiceandbecominganationwidereferenceinsociallyresponsibleemploymentpractices.Despitetheeconomiccontext,thegroupmaintaineditscommitmenttoemploymentbyhiringtalentednewteammembersfromacrossEurope.intotal,thegrouphired6,454employees,14%ofwhomsignedopen-endedcontractsduringfiscalyear2013.Thetotalaverageworkforceacrossfiscalyear2013was14,244.EuroDisneyassociésS.C.a.isnowFrance’slargestsingle-siteemployer.

whERE mAking DREAms ComE tRuE is A REAl jobAt the heart of the group’s human resources strategy remained Walt Disney’s belief that: “You can dream, create, design, and build the most wonderful place in the world… but it requires people to make the dream a reality.”

> the Cast Experience

duringnegotiations.TheyalsoconsideredtheeconomicsituationofDisneyland®Parisandthetourismindustryasawhole.Theunions’onsiteoperatingactivitieswereagainsupportedbythegroupwhichmaintaineditsvoluntarycontributionsthroughmaterialandfinancialassistance.inadditiontothis,theworkers’councilbenefittedfrom€2.6million(€1.9millionofwhichwasallocatedtosocialactivities).Duringtheyear,thegroupsignedfivecorporateagreementscoveringavarietyofareasofparticularimportancetoCastmembers,includinghealthcarebenefits.

“We continue to hire new recruits and train our team members because Cast Members are at the heart of each guest interactionat the resort.”DanielDreux,VicePresident,humanresources


i.D.E©m.structurereceivesintegrationawardatthestartoffiscalyear2013,thegroup’sinnovativeanti-discriminationstructure,i.D.E©m.*wasawardedthejury’sspecialprizeduringtheTrophée de la DiversitéawardspresentedbytheDiversityConseilconsultancy.DesignedbyagiftedgroupofvolunteerCastmembers,i.D.E©m.isaninternalanti-discriminationbodystaffedbyCastmembers.inauguratedinSeptember2011,thestructurewasestablishedtowelcome,listentoandaccompanyanyemployeewhofeelstheymayhavebeendiscriminatedagainstatwork.ThestructureservestoprovidemediationwhileofferinganadditionallevelofsupportforCastmembers–overandabovethosepreviouslyinplaceincludinglinemanagers,personnelrepresentatives,medicalspecialistsandevenaconfidential24-hourhelplinestaffedbypsychologists.

“i.D.E©m.hasthepotentialtostrengthenthegroup’sperformance.italsohasanimportantroleinhelpingustransitionfrompromotingdiversitytomanagingit,”explainsDanielDreux,VicePresident,humanresources.i.D.E©m.wascreatedfollowingano-holds-barredsurveyofCastmembersin2008.Thiswascarriedoutacrosstheentireworkforceinordertolearn,withallsincerity,howCastmembersexperienceddiversity.Theywereaskedthesensitivequestionofwhethertheyhadeverfeltdiscriminatedagainstintheirtimewiththegroup.Over5,000teammembersresponded,andwhileonlyasmallnumberhadfeltdiscriminatedagainst,thegrouptookmeasurestocreatei.D.E©m.*Instance pour la Diversité et l’Égalité des Cast Members [EstablishmentfortheDiversityandEqualityofCastmembers]

Safetycontinuedtobetheutmostpriorityforthegroup,withtime,energyandresourcesdedicatedtostrengtheningexistingsafetyprogramsandmeasures.ThroughtheSafe’DBeginswithmeprogram,thegroupcontinuedtodriveCastmembers’awarenessofsafety-relatedissuesatworkandintheirhomes.anumberofteamswereagainresponsiblefortrainingCastmembersonsafety-relatedissuesandbestpractices,withtheOccupationalhealth&Safetyteamaloneconductingjustunder32,000hoursofsafetytraining.Thiscontinuedtobeanareainwhichthegroupstronglyencourageditsmanagementmemberstoleadbyexampleinordertoobtainthestrongestresultspossible.Forthisreason,400seniormanagementmembersfollowedanewtrainingcourseentitled“leadingaCultureofSafety”.inaddition,700operationalmanagementmembersattendedspecialworkshopsduringhealth&Safetyintheworkplaceweek.

COmPEnSaTiOn

anDBEnEFiTS

againthisyear,thegroupcontinuedtoconsideritssalarypolicyfromaglobalperspectiveinordertohelpCastmembersmaintaintheirspendingpower.Theobjectiveoftheplanwastofindthebestbalancepossiblebetweensocialandeconomicaspectswhilesupportingthegroup’sgrowthstrategy.Theplanfeaturedmeasuresaimedatconservingexistingbenefits,increasingsalariesandreducingemployees’expendituresinimportantareasincludingtheirhealthcareandtransportationneeds.Castmemberscontinuedtobenefitfromadvantagessuchassubsidizedpublictransportation(an80%subsidyversusthelegalminimumof50%);andgenerouscompanysavingsandretirementplansofferinguptoa30%contributionfromthegroup.Thegroupworkedondifferentinitiativestohighlightbenefitsin2013(seeright).inrelationtoremuneration,employeeswerepresentedwiththeirthirdsalaryplaninjust18months.whenthiscameintoeffectonJanuary1,2013,itincreasedtheaveragesalary.

Diversity and inclusion are core Disney values that will always be at the very heart of the group’s workplaces and professional practices.

OPPOrTuniTiESFOrGrOwTh

TrainingremainedanimportantfactorinprovidingCastmemberswithcontinuedopportunitiesforpersonalandprofessionalgrowth.asanemployerwithwhomupwardmobilityisareality,thegroupchoseagaintoinvestmorethanthreetimestheregulatoryminimumintraining.intotal,405,757hoursoftrainingwereofferedthroughmorethan400differentprograms.Thisfocusonlearningmayexplainwhy80%ofthegroup’smanagersandSeniormanagershavebeenpromotedfromwithinthegroupitself.

of Managers and Senior Managers present in 2013 had been promoted internally

80

> the Cast Experience

“700 operational management members attended special workshops during Health & Safety in the Workplace Week.”

helpingthelong-termunemployedasthelargestprivateemployerintheSeine-et-marnearea,thegroupalsousesitsemploymentpotentialtohelpparticularsectionsofthepublictointegrateorreintegratetheworkplace.Between2007and2013,forexample,thegroupparticipatedinthePasserelles pour l’emploiprogram,financedbythelocalandregionalcouncils.withinthisframework,thegrouphired458localresidentswhohadexperiencedlong-termunemployment,with83%stillundercontractaftertheirtrialperiodin2013.

Tomorrow’stalentstodayattractingtomorrow'stalentissomethingthegrouprefusestoleavetochance.awareofthestrengthsofitsbrandandtheadvantagesofferedtoCastmembers,thegroupputtheseassetstotheforein2013.itreachedouttofutureemployeesthroughsocialmedia(amongthemostsuccessfulsocialmediaforanybrandinFrance)andotherchannels.Fiscalyear2013sawthecreationofanewthemeforthegroup’srecruitmentactivities:“makingdreamscometrueisarealjob”.


arESOrTCElEBraTiOn

nestléwatersalsohelpedpromotetheExtended20thanniversaryinawaythattouchedbothresortguestsandconsumersintheirhomes.Byworkingtogether,thepartnersbeganbyrepackagingtheVittelwateravailableinthekids’menusacrosstheresort.TheanniversarybottlescameinarangeofdifferentDisneycharacterdesignsthatkidsenjoyedselectingandcollecting.Theexposureofthenewdesignisdemonstratedbythefactthataround21millionmealswereservedduringthefiscalyear(foradultsandkids)acrosstheentireresort.Beyondtheresort,thepackagingwasalsoavailablefromretailersacrossFranceduringathree-monthpromotiononmulti-packsthatofferedtheadditionalincentiveofwinningDisneylandParisstays.

SEnDinGThEmESSaGEhOmE

DisneylandPariswasagainsupportedthroughouttheyearbyitslong-termpartner,Orange.Thetelecommunicationspecialistplayedauniquerolethisyearbyannouncingtheextensionofthe20thanniversaryandthenremindingconsumersthatitwasalimited-timeexperience.

inSeptember2012thecompanyreachedoutto150,000ofitsmostvaluedcustomersinthelocalarea,offeringthemfreeone-dayinvitations.Thenoneyearlater,OrangeuseditssocialmediaandmusicstreamingplatformstopushawarenessoftheGrand FinaleconcerthostedonSeptember30inDisneylandParkbyinternationalpopphenomenonJessieJ.

“The Disneyland Paris brand offers its partners strong visibility. Our corporate alliances generate innovative ways to drive business and unite teams.” ThierryPedros,VicePresident,Strategicalliances

ThegrouphadstrategiccorporatealliancesinplacewiththeabovecompaniesonSeptember30,2013.

DisneylandParisguestsalwayshaveathirstforsomethingnew,andthatisafact.withthatinmind,thegroupjoinedforceswithoneofitsmostlong-servingpartners,Coca-ColaFrance,toprovideguestswithauniquenewexperienceinwaltDisneyStudios®Park.attheheightofsummer2013,thepartnersunveiledanewone-of-a-kindVitaminwaterrefreshmentstation.DesignedbytheteamsinwaltDisneyimagineeringanddecoratedincolorssimilartothoseofthedrinksrange,theeye-catchingstationisEurope’sfirstVitaminwater-themedlocation.ThesalespointprovidesguestswithyetanotherexperiencetheycanonlyenjoyatDisneylandParis,whilehelpingCoca-ColashowcasetheVitaminwaterrangewithEuropeanconsumers.

whERE pARtnERs hElp DisnEy mAgiC hAppEn

At homE AnD AwAyThe Extended 20th Anniversary celebrations lived on at the resort and beyond thanks to strategic alliances with a host of companies, several of which also happened to be celebrating more than 20 years of collaboration with Disneyland® Paris.

> strategic Alliances


abrightideaforsavingenergyandimprovingsafety

Fastoffthemark,thenewstrategicalliancebetweenthegroupandOsrama.G.isalreadyonitswaytosignificantlyreducingthegroup’senergyusewhileimprovingCastmembers'workingconditions.TheheartoftheimprovementsliesininnovativenewlightingtechnologydevelopedbyOsrama.G.–aworldleaderinlightingtechnology.Oneofthefirstjointprojectsundertakenbythepartnersinvolvedfindingawaytorelighttheherculeswarehousebuilding.

Thisvastwarehousecomplexisthepointofarrivalforalmostallofthegroup’spurchases–fromboutiquemerchandiseandofficesuppliestohotelfixturesandmore.Staffedaroundtheclockbyapproximately200Castmembers,thiscomplexismorethanfifteentimesthesizeofanOlympicswimmingpool!

installedbetweenJanuaryandaugust2013,thenewsystemuseslow-energybulbsthatofferimprovedvisibilityforincreasedsafety.inadditiontothis,anetworkofpresencedetectorstellsthelightswhentheycanswitchoff(becausenooneisinthezone)andwhentheycandim(becauseofsufficientambientlight).Themade-to-measureapproachisexpectedtoreducethegroup’sannualenergyusebyaround1.3Gwh.initialinvestmentinthesystemrepresented€600,000,andthisisexpectedtobeoffsetinlessthanfiveyears.Projectssuchasthisarepartofthegroup’scommitmenttouseinnovativetechnologytoreduceitsenvironmentalimpact.

€ 11.1 Mincrease in real estate

development revenues in 2013

wElCOminGBuSinESSES

withthegroupremainingfocusedonattractingmorecompaniestoVald’Europe,2013’spropertydevelopmentactivitieswereprimarilyfocusedoncreatingnewfacilitiestowelcomebusinesses.withtheexistingofficespacealreadyfull,andhighoccupancyratesforthetowncenter,therewasanobviousneedtocreatenewofficespaceinorderforevenmorebusinessestotakeadvantageofVald’Europe’sexceptionalinfrastructure.withthisinmind,thegroupsignedanagreementonthecreationofabrandnew16,000squaremetercomplexinthetowncenterclosetotherErtrainstation.Settobecompletedin2015,thisnewcomplexwillprovidestate-of-the-artofficespaceaswellasground-floorunitsforfutureretailersandserviceproviders.

FOCuSinGOnTOuriSm

EXCEllEnCE

ThegroupmaintaineditsambitionofmakingVald’EuropeacenterofexcellencefortheEuropeantourismindustrybyparticipatingfullyintheClusterTourismeproject.Throughthisstructure,thegroupcontinuedtoworkalongsideanassociationoflike-mindedpublicbodiesincludingmarne-la-Valléeuniversity,thelocalandregionalcouncils,Vald’EuropeSan,EPaFranCEandtheinter-ministerialDelegationfortheEuroDisneyProject.Clustermembersbroughttheirexpertisetogetherearlyinthefiscalyearforaninsightfultwo-dayconferencededicatedtounderstandinghowandwhyVald’EuropehasundergonesuchsignificantsocialandeconomictransformationsincetheopeningofDisneyland®Parisin1992.TheClusteralsostrengtheneditsgovernanceinSeptember2013byappointingitsfirstDirectorGeneral,mr.BernardSaint-Girons.

PrEParinG

TOmOrrOw’SPrOJECTS

Oneofthesignificantprojectsof2013wasundoubtedlythenegotiationandpreparationofanagreementwiththerelevantauthoritiesonthefourthphaseofsitedevelopmentthatwillrununtil2022.inearly2014,workwastakingplaceonfinalizingthenegotiationsonthephasefouragreementthatrelatestobothrealestateandtourismdevelopmentforyearstocome.

inJune2013changeswereannouncedfortheValdeFrancedistrictofmagny-le-hongre,withthecreationofanewhotelonbehalfoftheB&Bhôtelsgroup.Scheduledforcompletioninlate2015,thenewfamilyhotelwillhaveaninventoryof400roomsandbethelargestpropertyintheportfolioofB&Bhôtels.itwillbesituatedclosetotheDisneythemeparksandofferahostofservicesincludingDisneyExpressluggageassistance,freeshuttlebuses,aDisneyboutique,andparkticketsales.Considerableattentionhasbeenpaidtothecomplex’sarchitectureandlayout,particularlysoforatwo-starhotel,inordertoensurethatitcomplementstheexistingenvironment.

whERE DisnEy vAluEs Also DRivE REAl EstAtE DEvElopmEntCreating exceptional locations where families can play, work and live together continued to be the driving force behind each of the group’s activities. This can be clearly seen in the 2013 real estate development activities.

> Real Estate Development & villages nature

90 of the land at Villages Nature

will not be built on

VillagesnaturegrowsfromstrengthtostrengthTherootsofVillagesnaturecontinuedtospreadduring2013.Basedonthequestforharmonybetweenmanandnature,thisuniquenewtouristdestinationisajointprojectbetweenthegroupandPierre&Vacances-CenterParcs.Situatedonasitethatcouldspanupto500hectaresandwouldbedevelopedinseveralphasesoverthenext20years,Villagesnatureplanstoofferaccommodation,leisurefacilities,boutiques,restaurantsandmore.ThedestinationaimstobecomeamajorinnovationinsustainableEuropeantourismforfamilies.Thefirstsectionofphaseoneisexpectedtoopenin2016,subjecttothecompletionofprojectfinancing.ByawardingVillagesnaturebothP.i.G.andO.i.n.status,theFrenchgovernmentrecognizesthatthedestinationisnotonlyaprogramofgeneralinterestbutalsooneofnationalinterest.

2013wasasignificantyearfortheprojectinmanyways,someofwhichinvolvedsecuringauthorizationstomoveaheadindifferentareas.ConstructionpermitsweregivenforPhase1a,forexample,aswasapprovaltobegindrillingforthegeothermalsource.Otherimportantpre-constructionmilestonesreachedduringtheyearincludethecompletionofdetaileddesignsforbothexternalandinternalareas.insummer2013,preliminaryworkbeganonsiteinfrastructure,andthiswascarriedoutbythestatebodyl’Établissement Public d’Aménagement de Marne-la-Vallée(EPaFranCE).inadditiontothis,thenecessaryarchaeologicalstudieswerecompleted.

scan for more information.

© T.Huau/Interscène; Jean de Gastines Architecte; Kréaction

© Sparcstudio


imAginE A CompAny tUrNed towArds its commUNity...

12less ordinary waste sent for incineration

than in 2006

811children’s wishes granted

in partnership with non-profit associations

11,312Disney VoluntEAR hours

donated to the community


regardlessofwhethertheyareaccompanyingagroupofunderprivilegedchildreninvitedtovisitthethemeparksorhostingenvironmentworkshopsinthelocalcommunity,theDisneyVoluntEarSarethelifebloodofthegroup’scommunityoutreachactivities.Fromalltypesofprofessionalandpersonalbackgrounds,theseCastmembersdonatetheirtimeandtalentsthroughthecompany-sponsoredDisneyVoluntEarSprogram.in2013alone,951DisneyVoluntEarSdonatedatotalof11,312hourstotheircommunity.with2013beingtheprogram’s30thanniversary,thegroupdevelopedasuperhero-themedawarenesscampaigntothanktheDisneyVoluntEarSfortheirgenerositywhilerecognizingtheirremarkableachievements.

SOliDariTyDayS

Possiblyoneofthemostaction-packedwaysinwhichtheDisneyVoluntEarSagaingavetheirtimewasbysharingDisneymagicwiththosemostinneed.insomecasesthatinvolvedjoiningtheDisneycharactersduringworkshopsforhospitalizedchildren–asinmarch,whentheteamwenttoCompiegne.inothercasesitinvolvedfulfillingthedreamsofseriously-illchildrenbyescortingthemandtheirfamiliesduringawish-grantingexperienceattheresort.ThisyeartheDisneyVoluntEarSalsocontinuedtoplayapivotalroleinthegroup’sSolidarityDayeventswhenasignificantnumberofunderprivilegedchildrenwereinvitedtodiscovertheresortduringtheExtended20thanniversary.Onesuchvisithappenedinmarch2013when2,000childrenandfamilymemberssponsoredbyLa Croix-Rouge française[Frenchredcross]enjoyedadayinthethemeparksalongsideFrenchfilmandtelevisionstarFranckDubosc(seeright).

STarSOFThEParaDE

Oneofthemostexcitingoutreacheventsoftheyearhadtobetheresort’sparticipationinLes Oubliés des Vacances[thosewhomissoutonavacation].TheeventsawDisneyland®Parisopenitsdoorsto600childrenandaccompanyingpersonnelfromthe

Secours populaire françaisnon-profitorganization.ThegroupmembersenjoyedadoubledoseofpixiedustbyparadingdownmainStreet,u.S.a.®inaspeciallyorganizedprocessionjustaheadofDisney Magic on Parade!.

SPrEaDinG

EnVirOnmEnTaliTy

anadditionalareainwhichtheDisneyVoluntEarSwereactivein2013,asinpreviousyears,wasincarryingoutenvironment-themedworkshopsforlocalchildren.Theseactivity-basedeventsraisedchildren’sawarenessoftheimpactthattheiractionscanhaveontheenvironment.OnJune20,approximately80childrenfromalocalschoolinQuincy-Voisinsenjoyedatailor-madedayoutatDisney’sDavyCrockettranch.Frombiodiversitytorecycling,theeventtackledanumberofimportantthemesthroughhands-onactivities(makingplantpotsandsculptures)andshortinformationsessions(visitingon-sitebeehiveswithalocalbeekeeper).TheeventusedfamiliarDisneyassetssuchastheresortanditscharacterstodeliveranextremelypowerfulmessage.

> Community outreach

whERE REAChing out to othERs

is AlwAys “fun-DAmEntAl”The Extended 20th Anniversary also coincided with the 30th anniversary of the Disney VoluntEARS program that runs throughout The Walt Disney Company. The Disney VoluntEARS form the heart and soul of the group’s outreach activities. This year again, they helped thousands of children and families in the local community and further afield by donating their personal time and talents.

30thanniversary of the

Disney VoluntEARS


“We consider our community outreach work as a natural extension of our position as France’s largest single-site employer and an integral member of the Disney family.”PhilippeGas,ChiefExecutiveOfficer

2,000kidscomeforfunFollowingtheinvolvementofFrance’sleadingtelevisionstation,TF1,anditsviewers,2,000childrenandaccompanyingfamilymemberswereinvitedtoenjoytheExtended20thanniversarycelebrationinmarch2013.PopularfilmandTVstarFranckDuboscnotonlyrecordedacoupleofTVspotstoraiseawarenessandencourageviewerstosupporttheevent,buthewasalsopresentontheday.Twooftheresort’slongest-servingoutreachpartners,Croix-Rouge françaiseandSecours populaire français,alsohelpedorganizetheevent.

SoccerstarsshowtheirsupportSomeofthebrighteststarsinthesocceruniversecametoDisneyland®Parisinmay2013tosupporttheresort’soutreachprogram.worldClassathletessuchasZlatanibrahimovicandmamadouSakhoplayedinafriendlymatchwitharound20luckychildrensponsoredbyfivedifferentnon-profitorganizationsfromacrossEurope:SportdanslaVille(France),Ela(France),FondazioneFrancescarava(italy),nationaalFondskinderhulp/Xonar(netherlands)andStockholmsinternationellaFotbollsClub(Sweden).scan for more

information.

whERE innovAtion AnD sustAinAbility go hAnD-in-hAnDDisneyland® Paris undertook initiatives in a number of strategic areas in 2013, again showing that the group has the commitment and dedication necessary to set the sustainability standard for companies operating in the European leisure and tourism industry.

act,championandinspireremainedattheheartofthegroup’sstrategydesignedtoprotecttheenvironmentandensuretheresort’ssustainabledevelopment.Thegroup’senvironmentpolicycontinuedtofocusonfourmajorareas:preventingrisksandlimitingtheirimpact;improvingenvironmentalperformance;preparingforthefuturebyleveraginginnovativesolutions;andensuringconsistencybetweenthegroup’sactsanditscommunications.Thesethemeswerecentraltotheworkcarriedoutindifferentareasincludingreducingtheuseofdrinkingwaterusedingardening,optimizingenergyconsumption,andimprovingwastemanagementpractices.

PrESErVinG

DrinkinGwaTEr

in2013thegrouptookahistoricstepbyflickingtheswitchonEurope’sfirst-evertreatmentandrecyclingplantconstructedspecificallytotreatwaterfromathemepark(seeright).locatedbehindthescenesoftheresort,thestationbeganoperatinginaugust2013.whenfullyoperational,thismodernmarvelisexpectedtoreducedrinkingwaterconsumptionbyaround87milliongallonsperyear.

imPrOVEDPErFOrmanCE

wiThlESSEnErGy

Duringfiscalyear2013,thegrouptookstepstoreducetheenergyconsumptiononsitebutmaintainedthesamepercentageofelectricitypurchasedfromrenewablesources.Ofteninnovativetechnologyprovidedgreatsolutionstobothofthesechallenges.Theresort’spartnershipwithOsrama.G.,forexample,madeitpossibletoinstallastate-of-the-artsystemthatimprovedlightinglevelsintheherculeswarehousebuildingwhileusingconsiderablylessenergy(seepage29).withadropinenergyuseatDisney’sSequoialodge®overthefiscalyear,thegroupalsoreapedthebenefits

oftheinnovativetechnologyintroducedduringtherenovationwork.anewautomatedsystemisdetectingwhenguestsareabsentfromtheirroomsandswitchingoffallunnecessarydevicessuchaslighting.Committedtoreducingitsenergyuse,thegroupplanstointroducesimilartechnologyinotherhotelsincludingDisney'snewportBayClub®fromfiscalyear2014onwards.

waSTEmanaGEmEnT

PErFOrmanCE

improvingwastemanagementwasagainasignificantfocusin2013,ayearinwhichthegroupreduceditsordinaryindustrialwastesentforincinerationby12%(over2006).anumberofdifferentstrategieswereusedincludingmeasuresdesignedtoencouragebothguestsandCastmemberstosorttheirwastematerial.Thisinvolvedsortingeverythingfromaluminumcansandcardboardboxestoplasticbottlesandtablescraps.Themanagementoffoodwastewasimprovedin2013,withmorebackstageareasbeinginvolvedandanincreaseregisteredinthevolumeoftablescrapssentoffsitetobefermentedandusedintheproductionofelectricityandorganicamendments.EachofthesemeasurescontributestowardmakingDisneylandParisadestinationthatisresolutelyfocusedonitssustainabledevelopment.

> Environment

87MgAllons

of drinking water are expected to be saved

each year when the treatment plant is fully operational

innovativesolutionsforwatermanagement

inaugust2013thegroupbecamethefirstEuropeanthemeparkoperatortoputintoserviceawatertreatmentandrecyclingstation.aswellastreatingandrecyclingthewaterfrombothDisneyland®ParkandwaltDisneyStudios®Park,thisstationalsomanagesthewaterfromtheDisneylandhotel.locatedbackstageintheresort'smaintenancearea,thestationhasthepotentialtoreducethegroup’sdrinkingwaterconsumptionbyaround87milliongallonsperyearwhenfullyoperational.Oncetreatedandrecycled,thewaterisusedtocleanthesidewalksandroads;irrigateGolfDisneyland®andotherlandscaping;andfilltheornamentalbasins.Thestationalsorepresentsauniquetechnicalachievementbecauseofthewaythatitoperatesaroundtheclockwithoutpassers-bybeingawareoftheoperationstakingplaceinside.

Theprocessusedinthenewwastewatertreatmentandrecyclingplantactuallyrepresentsasignificantimprovementontraditionalmethodsinmorewaysthanone,asitproducesaround35%lessCO2gasemissionsthantraditionalmethods.Beyondtheopportunityforthegrouptoreduceitsenvironmentalimpactoverthelongterm,studiescarriedoutpriortoconstructionsuggestedthatthestationalsoprovidesamorecost-effectivewaytotreatwastewater.Byinvestinginthestationandotherinnovativeprojectsaroundtheresort,thegroupshowsitscommitmenttopreservingtheenvironmentbyharnessingthemostefficientandinnovativetechnology.


… and colorful experiences create life-long Disney memories.

2013 AnnuAl REviEw

EURO DISNEY S.C.A.

© disney·pixar, euro disney s.c.A., société en commandite par actions, with a registered capital of €38 976 490. - 334 173 887 rcs meAUX - registered office : 1, rue de la galmy, 77700 chessy. france photos : © disney·pixar - http://corporate.disneylandparis.com

http://corporate.disneylandparis.com

Extending the 20 th Anniversary Experience - Disneyland...

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