Expresso February 2015

s a e x p r e s s e m p l o y e e m a g a z i n e | j u l y 2014

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2 expresso | FeBruary 2015

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03 CEO Letter

04 Training & Development Calendar

06 Station Feature: Richards Bay

08 Events & Letters

06

contents

01

3expresso | FeBruary 2015

Dear colleaguesThe buzz of the December holiday season seems a distant memory as we now address the

repercussions of our exuberant shopping. We are by now back into the work routine. Students are

back at school and have probably settled into their daily routines of homework, chores and sports.

While 2014 was a difficult year for us, we must look ahead in 2015 with the knowledge that

brighter days are ahead of us. Although we faced challenges in 2014, we ought to believe that all

of us have the courage to rise up and meet any challenges that 2015 might bring. I am of the view

that, collectively, we will emerge stronger people and a stronger company.Thank you again for your tremendous contributions towards our Festive Charity Giving Drive in

December. Because of you, over 200 children from the Sithandizingane Care Project received school

shoes and gifts. As a company we were able to come together to give back to the less fortunate. It

was a beautiful example of ubuntu in action. Let me also thank all of you for your ongoing commitment to making SA Express a safe airline;

especially those who worked hard throughout the Festive Season to carry our valued passengers. Our safety record

is our key differentiator and has defined us for the last 20 years. We should guard against any form of complacency

to ensure that our excellent track record remains untainted. Therefore, I am truly grateful for all of your loyal service to our passengers as well as your understanding during

the ongoing uncertainty around the company. We continue to work with the shareholder and the board to finding

a durable solution to the financial and operational challenges facing the company. We are still in consultation with

all of our stakeholders and confident that we will have a positive resolution to all of these matters to share with you

in the next few weeks. Our turnaround is going full steam ahead. We are still engaging to implement all components of our turnaround

plan. We have seen improvements in certain areas. Load factor is up and we are starting to see some improvements

in our financials. Our success is crucial to show that the SAX business model works.In this regard, we urge you to please remain focused on serving our customers diligently and exceeding their

expectations by upholding the highest standards we pride ourselves on providing at SA Express. As a key stakeholder,

please be advised that we will only communicate facts and decisions to you in due course.

I thank you all for your on-going patience and understanding. Let’s make 2015 a year of great achievements for SA

Express and ensure that we continue to provide valuable service. Yours sincerelyInati Ntshanga

ceo Letter

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training & development

Calendar Please make sure your book your training ahead of time with training forms available on the public folders drive. If you need more information on the training available, please send your enquiries to: [email protected]



company news

name of station: Richards Bayyears in operation: 1997 – currentnumber of staff empLoyed: 18 including cargooperationaL functions (what happens at the station):

The station believes in growth and we are proud to say that all of our staff are multi-skilled in our operation functions, such as check-in, boarding, ticket sales and reservations, flight management, word tracer baggage tracking and handling, financials for the station, ramp handling and cargo. We also strive to ensure that our passengers experience a professional yet personal customer service when travelling through our station.

what makes your station unique?

The people in Richards Bay work with passion and commitment to make sure that we deliver on our promise to our passengers by focussing on the values of SA Express.

what is the most chaLLenging thing you experience at

your station? On an operational level, the distance and restrictions of our runway are challenging during bad weather conditions because this leads to diversions.

what is the funniest thing that’s happened at

your station? It would have to be the AKA “Strike Action” experience. From 4x4 to quad biking and fence jumping, it was awesome how the team just pulled together to ensure the safety and security of the aircraft.

Other special moments happen when we have bad weather looming and passengers are unhappy

and frustrated and the staff having limited options to accommodate all the passengers. And then suddenly, there is the sound of a Q400 landing. The joy and cheering that reverberates throughout the airport is awesome. That’s one time when the passengers and staff feel the same relief and are all smiles.

what do you hope to see happening in the future or

your station?

Our dreams for Richards Bay are endless. We would like to see SA Express as the known airline of choice in the Zululand/KZN Markets. Richards Bay hosts some of the biggest industries in South Africa; the Port of Richards Bay is expanding to accommodate expected future growth and it will be awesome to offer our passengers a more effective and efficient service into Richards Bay by linking it to other destinations. Focusing on the staff, it will be a dream come true to become the training hub for Airport Operations and to ensure a consistent standardised service delivery across all SA Express stations.

anything you’d Like to teLL us about your station?

The station is proud to have received two “Best Team” awards, the CEO Award and both internal and external Customer Service awards. We participate actively in all events to ensure that we always keep the fun in our work. The Richards Bay Station consists of a diverse team of individuals who can identify each other’s strengths and weaknesses which is what makes us such a dynamic team. We love our company and would like to say a big thank you to SA Express for allowing us to be a part of this corporate family.

station feature: richards bay

UpComing events:

23rd – 25th February 2015 Meeting Africa Tourism Conference28th February 2015 Metro FM Awards27th – 28th March 2015 Cape Town Jazz Festival


Good day,

Please forward my sincere thanks to Mr OJ Sebogodi for his outstanding customer service.

In December I was booked on a flight from Kimberley to Johannesburg. The flight was delayed for

more than two hours due to bad weather and technical difficulties with the plane from OR Tambo.

I had a connecting flight from OR Tambo to Port Elizabeth, and was thus very nervous that I may

miss my connecting flight (which was the last flight for the day from Johannesburg to PE).

With this mindset I approached Mr Sebogodi and asked for updates on the delays. Mr Sebogodi

immediately offered to collect my baggage that was booked through to Johannesburg and send it

directly to PE to save time when having to change flights. This was promptly done. He followed up

and kept me informed on all changes and updates until we departed. This kind of customer service is no longer the norm in any industry, and I commend Mr

Sebogodi for going the extra mile for his customers. Well done sir, I thank and salute you! You are

an asset to your airline and I hope your positive energy and professionalism set an example for and

rubs off on all those who come in contact with you. Best RegardsZelda Brown

Good day

I would like say a few words regarding a recent flight I was on. I had a wonderful experience flying

on SA Express. It was my very first time travelling on a regional flight and SA Express helped to make

it very memorable. I was so looking forward to travelling to Botswana for the first time.

The air hostess on the flight welcomed everyone with a warm smile. When she made the safety

announcement, it felt like she was directing the message expressly to me. The flight was a very short

one, but meant everything to me.

I will always remember SA Express for making this experience happen. Everything on the flight

felt like my first, from the onboard snack I received, to the pilot’s announcements, and the welcome

and goodbye by the air hostess.

Please say thank you to everyone who made this flight so memorable for me.

Regards

Madahuvhi Stanley Sidimela

Expresso February 2015

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Transcript of Expresso February 2015