Expression of Interest (EoI) Document for Selection of Technology...

EoI for selection of Technology Partner for eMitra _before pre bid

Expression of Interest (EoI) Document for Selection of Technology Partner

for eMitra Project.

Reference No. F3.3 (84)/ RISL/Pur/2014/4307 dated: 16.07.2014

Mode of Bid Submission Online though eProcurement/ eTendering

system at http://eproc.rajasthan.gov.in

Procuring Authority Managing Director,

RISL, First Floor, C-Block, Yojana Bhawan,

Tilak Marg, C-Scheme, Jaipur-302005

(Rajasthan)

Date & Time of Pre-bid meeting 25/07/2014 at 11:00 AM

Last Date & Time of Submission of Bid 19/08/2014 till 3:00 PM

Date & Time of Opening of Technical Bid 19/08/2014 at 4:00 PM

Bidding Document & RISL Processing Fee: Rs. 50,000/- (Rupees Fifty Thousand only.)

Name of the Bidding Company/ Firm:

Contact Person (Authorised Bid

Signatory):

Correspondence Address:

Mobile No. Telephone

& Fax Nos.:

Website & E-

Mail:

RajCOMP Info Services Limited (RISL)

First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-Scheme, Jaipur-302005 (Raj.)

Phone: 0141- 5103902 Fax: 0141-2228701

Web: http://risl.rajasthan.gov.in, Email: [email protected]

http://eproc.rajasthan.gov.in/

mailto:[email protected]


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ABBREVIATIONS & DEFINITIONS

Act The Rajasthan Transparency in Public Procurement Act, 2012 (Act No. 21 of 2012) and Rules thereto

Authorised Signatory

The bidder’s representative/ officer vested (explicitly, implicitly, or through conduct) with the powers to commit the authorizing organization to a binding agreement. Also called signing officer/ authority having the Power of Attorney (PoA) from the competent authority of the respective Bidding firm.

BG Bank Guarantee Bid/ eBid A formal offer made in pursuance of an invitation by a procuring

entity and includes any tender, proposal or quotation in electronic format

Bidder Any person/ firm/ agency/ company/ contractor/ supplier/ vendor participating in the procurement/ bidding process with the procurement entity

Bidding Document Documents issued by the procuring entity, including any amendments thereto, that set out the terms and conditions of the given procurement and includes the invitation to bid

BoM Bill of Material CMC Contract Monitoring Committee Competent Authority

An authority or officer to whom the relevant administrative or financial powers have been delegated for taking decision in a matter relating to procurement. MD, RISL in this bidding document.

Contract/ Procurement Contract

A contract entered into between the procuring entity and a successful bidder concerning the subject matter of procurement

Contract/ Project Period

The Contract/ Project Period shall commence from the date of issue of Work order till Five Years of Operations & Maintenance Services after commissioning of the project.

COTS Commercial Off The Shelf Software Day A calendar day as per GoR/ GoI. DoIT&C Department of Information Technology and Communications,

Government of Rajasthan. eGRAS Online Government Receipts Accounting System (e-GRAS) is an e-

Governance Initiative of Government of Rajasthan under Mission Mode Project category and is part of Integrated Financial Management System (IFMS). eGRAS facilitates collection of tax/ non-tax revenue in both the modes: online as well as manual. All types of government revenue may be deposited online using this website: https://egras.raj.nic.in/

ETDC Electronic Testing & Development Center FOR/ FOB Free on Board or Freight on Board GoI/ GoR Govt. of India/ Govt. of Rajasthan

Goods

All articles, material, commodities, electricity, livestock, furniture, fixtures, raw material, spares, instruments, software, machinery, equipment, industrial plant, vehicles, aircraft, ships, railway rolling stock and any other category of goods, whether in solid, liquid or gaseous form, purchased or otherwise acquired for the use of a

https://egras.raj.nic.in/


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procuring entity as well as services or works incidental to the supply of the goods if the value of services or works or both does not exceed that of the goods themselves

ICT Information and Communication Technology.

IFB

Invitation for Bids (A document published by the procuring entity inviting Bids relating to the subject matter of procurement and any amendment thereto and includes notice inviting Bid and request for proposal)

INR Indian Rupee ISI Indian Standards Institution ISO International Organisation for Standardisation IT Information Technology ITB Instruction to Bidders LD Liquidated Damages LoI Letter of Intent NIB Notice Inviting Bid Notification A notification published in the Official Gazette OEM Original Equipment Manufacturer PAN Permanent Account Number PBG Performance Bank Guarantee PC Procurement/ Purchase Committee PQ Pre-Qualification

Procurement Process

The process of procurement extending from the issue of invitation to Bid till the award of the procurement contract or cancellation of the procurement process, as the case may be

Procurement/ Public Procurement

The acquisition by purchase, lease, license or otherwise of works, goods or services, including award of Public Private Partnership projects, by a procuring entity whether directly or through an agency with which a contract for procurement services is entered into, but does not include any acquisition without consideration, and “procure” or “procured” shall be construed accordingly

Project Site Wherever applicable, means the designated place or places. PSD/ SD Performance Security Deposit/ Security Deposit Purchaser/ Tendering Authority/ Procuring Entity

Person or entity that is a recipient of a good or service provided by a seller (bidder) under a purchase order or contract of sale. Also called buyer. RISL in this EoI document.

RISL RajCOMP Info Services Limited RSDC Rajasthan State Data Centre, New IT Building, Jaipur RVAT Rajasthan Value Added Tax

Services

Any subject matter of procurement other than goods or works and includes physical, maintenance, professional, intellectual, consultancy and advisory services or any service classified or declared as such by a procuring entity and does not include appointment of any person made by any procuring entity.

Service Provider Selected bidder for being Technology Partner for eMitra

SLA Service Level Agreement is a negotiated agreement between two parties wherein one is the customer and the other is the service


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provider. It is a a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

SSDG State Services Delivery Gateway State Government Government of Rajasthan (GoR) State Public Procurement Portal

http://sppp.raj.nic.in

STQC Standardisation Testing and Quality Certification, Govt. of India Subject Matter of Procurement

Any item of procurement whether in the form of goods, services or works

TIN Tax Identification Number TPA Third Party Auditors VAT/ CenVAT Value Added Tax/ Central VAT WO/ PO Work Order/ Purchase Order

http://sppp.raj.nic.in/


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1. INVITATION FOR BID (IFB) & NOTICE INVITING BID (NIB)

Reference No. F3.3 (84)/ RISL/Pur/2014/4307 dated: 16.07.2014

Unique Bid No: RISL/14/OCB/37

Name & Address of the Procuring Entity

Name: RajCOMP Info Services Limited (RISL)

Address: First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-Scheme, Jaipur-302005 (Rajasthan)

Name & Address of the Project Officer In-charge (POIC)

Name: RK Sharma

Designation: System Analyst (Joint Director)

Address: First Floor, Yojana Bhawan, C-Block, Tilak Marg, C-Scheme, Jaipur-302005 (Rajasthan)

Email: [email protected]

Subject Matter of Procurement Selection of Technology Partner for eMitra Project in Rajasthan

Bid Procedure Two-stage open competitive eBid procedure at http://eproc.rajasthan.gov.in

Websites for downloading EoI/ Bidding Document, Corrigendum’s, Addendums etc.

Websites: http://sppp.raj.nic.in, http://eproc.rajasthan.gov.in, http://risl.rajasthan.gov.in and http://doitc.rajasthan.gov.in

Bidding document & RISL processing fee: Rs. 50,000 (Rupees Fifty Thousand only) in Cash/ Demand Draft in favour of “Managing Director, RISL” payable at “Jaipur”.

Period of Sale of EoI Document (Start/ End Date)

11:00 AM on 17/07/2014 – 01:00 PM on 19/08/2014

Date/ Time/ Place of Pre-bid Meeting

Date/ Time: 25/07/2014 at 11:00 AM

Place: Conference Room, Ground Floor, New IT Building, DoIT&C HQ, Yojana Bhawan, Jaipur

Last date of submitting clarifications requests by the bidder: 29/07/2014 till 5:00 PM

Response to clarifications by procuring entity: 08/08/2014

Estimated Procurement Cost Rs 7,50,00,000 /- (INR Seven Crore Fifty Lakhs only)

Manner, Start/ End Date for the submission of Response to EoI

Manner: Online at eProc website (http://eproc.rajasthan.gov.in)

Start Date: 17/07/2014 11:00 AM

End Date: 19/08/2014 till 3:00 PM

Submission of Banker’s Cheque/ Demand Draft for bidding document and RISL Processing Fee

Start Date: 17/07/2014 11:00 AM

End Date: 19/08/2014 till 3:00 PM

Date/ Time/ Place of Technical Bid Opening

Date: 19/08/2014

Time: 4:00 PM

Place: Conference Room, Ground Floor, DoIT&C HQ, Yojana Bhawan, Jaipur



http://sppp.raj.nic.in/


http://risl.rajasthan.gov.in/

http://doitc.rajasthan.gov.in/



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Bid Validity 90 days from the bid submission deadline

Note:

1) This is an invitation for submission of eBids (response to EOI) by firms for “selection of Technology Partner for eMitra _before pre bid”.

2) This EOI is stage-1 of two stage open competitive bidding process where stage-2 will comprise of a RFP.

3) EOI document outlines high level architecture and broad functionality of office automation requirements.

4) Detailed scope of work will be a part of RFP and would be circulated to shortlisted bidders.

5) The financial bid details, format, terms and conditions etc., will form part of RFP.

6) Bidder (authorised signatory) shall submit their offer on-line in Electronic formats. However, DD for Bidding document & RISL Processing Fees should be submitted physically at the office of Tendering Authority as prescribed in NIB and scanned copy of same should also be uploaded along with the technical Bid/ cover.

7) In case, any of the bidders fails to physically submit the Banker’s Cheque/ Demand Draft for Bidding document & RISL Processing Fee up to bid submission time, its Bid shall not be accepted.

8) EOI received after the due date and the specified time (including the extended period, if any) for any reason whatsoever, shall not be entertained.

9) The provisions of RTPPA Act 2012 and Rules thereto shall be applicable for this procurement.

10) Furthermore, in case of any inconsistency in any of the provisions of this bidding document with the RTPP Act 2012 and Rules thereto, the later shall prevail.

11) To participate in online bidding process, Bidders must procure a Digital Signature Certificate (Type III) as per Information Technology Act-2000 using which they can digitally sign their electronic bids. Bidders can procure the same from any CCA approved certifying agency, i.e. TCS, Safecrypt, n-Code etc. Bidders who already have a valid Digital Signature Certificate (DSC) need not procure a new DSC. Also, bidders must register on http://eproc.rajasthan.gov.in (bidders already registered on http://eproc.rajasthan.gov.in before 30-09-2011 must register again).

12) Purchaser will not be responsible for delay in online submission due to any reason. For this, bidders are requested to upload the complete bid well advance in time so as to avoid 11th hour issues like slow speed; choking of web site due to heavy load or any other unforeseen problems.

13) Bidders are also advised to refer "Bidders Manual Kit" available at e-Procurement website for further details about the e-Tendering process.

14) Training for the bidders on the usage of e-Tendering System (e-Procurement) is also being arranged by RISL/DoIT&C on a regular basis. Bidders interested for training may contact e- Procurement Cell, RISL for booking the training slot.

Contact No: 0141-4022688 (Help desk 10 am to 6 pm on all working days) e-mail: [email protected]

Address : e-Procurement Cell, RISL, Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur





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2. PROJECT PROFILE & BACKGROUND INFORMATION

RISL, on behalf of Department of Information Technology & Communication, Government of

Rajasthan intends to select a qualified Application Software Development Service Provider

for Design, Development, Commissioning and Maintenance of New eMitra Application for

integrated and centralized e-delivery of services to the citizens of the state.

The Government of Rajasthan intends to build a unified platform for efficient service delivery

to the citizens of the state through a network of around 20,000 internet based kiosks along

with online service delivery through eMitra application. However, the functionalities and

technicalities of the application shall be constructed in line with the current requirement for

service delivery. Optimizing, enhancing and extending the functionalities of the existing

eMitra application will be the starting point for the development of new eMitra application.

A brief technical and operational profile of current eMitra application is enclosed as

Annexure-9.

2.1. Need for New eMitra Solution

Government of Rajasthan, over a period of time, has developed various applications and tools

to enhance and streamline service delivery to citizens and businesses. While many of such

existing applications and tools have been immensely useful, by pioneering the application of

Information Technology and leading the change in service delivery mechanism, in hindsight it

is clear that there is an urgent need for a next generation IT platform for enhanced service

delivery, that has the potential to be a game changer in the overall implementation of e-

Governance across the country. There are multiple issues and requirement that need to be

catered in perspective of a proper service delivery mechanism for the state:

a. Connectivity in rural areas is a primary issue which needs to be catered. This may be

done through offline forms and thin applications.

b. Multimodal interface for service delivery and ease of operations is the need of the

hour for service delivery.

c. Automated and end to end process management along with automated workflow shall

build the baseline for new service delivery architecture.


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d. Gateway linkages, ensuring one common frontend for multiple backend applications,

integrated through a centralized gateway mechanism ensuring quality and technical

advanced integration with backend workflow applications.

Therefore, as part of its vision to provide Good Governance to its citizens, the Government

intends to create a 'One-Stop-Unified and Integrated Service Delivery Platform' using ICT so

as to enhance Quality, Transparency, and Accountability in the delivery of services to the

citizens of the state.

The tentative volume of business envisaged through the new eMitra application is as

indicated below:

Indicative Transaction volume/concurrent users

S No Factors Upto March

2015 Upto March

2016 Upto March

2017 Upto 2018

1 No. of Services 120 150 180 > 200 2 Avg. No. of Users 12000 15000 18000 20000 3 No. of Concurrent users 9000 11000 12000 15000

4 Avg. Per day transactions (in Lacs)

2-3 3-4 4-5 > 6

5 Avg. Peak load transactions per day (in Lacs)

3-3.5 3.5-5 3.5-5 > 6.5

6 Avg. per month transactions (in Lacs)

30 40 50 60

The new application shall be based on state of the art technologies and shall ensure efficient

and reliable service delivery, over the counter and over the internet to the maximum extent

possible. Verifications shall be automated, based on datasets instead of manual document

verification, with unified profile for each resident mapped with the Rajasthan State Resident

Data Hub shall ensure de-duplicity in information requirement for service delivery. Every

resident shall have individual repository and unique, authenticated profile for service

delivery, and emphasis shall be put on service delivery without documents to the extent

possible.


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2.2. Objectives and Desired Outcome

2.2.1. Objectives

1. Service Delivery with Accountability, Transparency, Responsiveness and Cost-

effective methods of service provision

2. Creation of efficient and smart virtual offices of state government for service

delivery till the last mile through Kiosks.

3. Scaling up the operations to cover all G2C services of all the departments.

4. Enhancing Quality in Service Delivery

5. m-Services

2.2.2. Expected Outcome

1. An enhanced, integrated and centralised eMitra application with multiple

interfaces to support anytime, anywhere service delivery in an efficient,

transparent and accountable manner.

2. The citizens shall get all the services of Government that are made available

electronically during indicated time periods without any relation to the

jurisdiction of a particular office/ department or agency.

3. The quality of service shall be in accordance to the best practices in the

industry for Citizen Service.

4. It shall be possible to enforce Citizen's Charters in respect of quality, efficiency

and responsiveness in the provision of services.


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3. SELECTION METHODOLOGY & IMPLEMENTATION

4.1 Selection of the service provider shall be based on a two-stage open competitive bidding process as indicated below:

Stage 1: Expression of Interest (EoI). This document details the terms & conditions for inviting EoI from eligible bidders. Only firms that qualify the overall eligibility criteria of the EoI, shall be invited to participate in stage 2.

Outcome: Determination of qualified bidders Stage 2: Request for Proposal; whereby proposals shall be invited from qualified bidders after evaluation of Expression of Interest received in stage 1.

Outcome: Determination of successful bidder

4.2 The key milestones for Stage 1 are: EoI publication Pre-bid meeting to solicit inputs from the potential bidders Corrigendum publication, if required Pre-qualification evaluation Technical-qualification evaluation including presentation by the potential

bidders Determination of qualified bidders

4.3 The key milestones for Stage 2 are:

RFP publication including high level functional requirements Pre-bid meeting 1, followed by corrigendum to RFP, if required Submission of bids Technical evaluation based on bidder’s proposed solution Financial evaluation of technically responsive bidders Determination of successful bidder Agreement with the successful bidder

4.4 Selection Procedure

4.4.1) Stage 1:

a) Pre-qualification: Bidder’s response to this EOI shall be evaluated by the Tendering Authority as per criteria defined in this document. Only, bidders who meet the pre-qualification criteria shall be eligible for evaluation of the technical qualification criteria.

b) Technical Qualification: In technical qualification round, bidder will be required to present the details regarding the projects mentioned, showing their work experience, in response to this EOI. During presentation, demonstration of modules/products/solutions developed by the firm may also be required, at RISL/DoITC premises or at the site of implementation. Bidders must present evidence to substantiate their claims to secure marking.


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4.4.2) Stage 2:

Based on eligibility and evaluation criteria in this EOI, bidders would be shortlisted for Stage

2. Stage 2 of the selection process shall comprise of invitation for techno-commercial bids by

issuance of a Request for Proposal (RFP) to short listed bidders. The details of processing the

response received from short-listed bidders will be described in the RFP document. The

short listed bidders would be required to deposit the bid security amount (2% of the

estimated procurement cost) along with submission of the bid in response to the RFP.


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4. ELIGIBILITY CRITERIA

Note: The supporting documents submitted as evidence to fulfil the eligibility

criteria will be evaluated by the Tendering Authority. During the bid evaluation stage,

the Tendering Authority may request for clarification (if required).

1) Pre-qualification criteria

S. No.

Basic Requirement

Specific Requirements Documents Required

1 Legal Entity

The bidder should be a Proprietorship firm duly registered either under the Rajasthan Shops & Commercial Establishments Act, 1958 or any other Act of State/ Union, as applicable for dealing in the subject matter of procurement (Note: A self-certified declaration regarding the non-applicability of registration to any Act should be submitted by the bidder) OR A company registered under Indian Companies Act, 1956 OR A partnership firm registered under Indian Partnership Act, 1932.

- Copy of valid Registration/ Incorporation Certificates

2 Financial: Turnover from IT/ ITeS

Average Annual Turnover of the bidder from IT/ ITeS during last three financial years, i.e. FY: 2012-2013, 2011-2012 and 2010-2011, (as per the last published audited balance sheets), should be at least Rs. 20 Crores.

CA Certificate with CA’s Registration Number, Signature & Seal (Annexure-5)

3 Financial: Net Worth

The net worth of the bidder, as on March 31, 2013 (as per last published audited balance sheets), should be Positive.

CA Certificate with CA’s Registration Number, Signature & Seal (Annexure-6)

4 Tax registration and clearance

The bidder should have a registered number of i. VAT/ CST where his business is located, if applicable ii. Service Tax, if applicable iii. Income Tax / Pan number.

The bidder should have cleared his VAT/ CST dues up to March 31, 2014 to the Government.

Copies of relevant certificates of registration VAT/ CST clearance certificate from the Commercial Taxes Officer of the Circle concerned OR CA Certificate with CA’s Registration Number/ Seal specifying that Service Tax dues to the Govt. have been paid till Mar, 2014.

5 Project Experience

The bidder should have experience in development of Application Software project during the last three financial years

Annexure-10 per project reference and Work/ phase


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S. No.

Basic Requirement

Specific Requirements Documents Required

till March 31, 2013 or March 31 2014 (as per the last published audited balance sheets), having order value as given below: At least one Application Software

Development project of not less than the amount Rs 2,00,00,000 i.e. INR Two Crore Only. OR

At least Two Application Software Development projects jointly not less than the amount Rs 3,00,00,000 i.e. INR Three Crore.

Implementation (or on-going) Certificates from the client; OR Work Order + Self Certificate of Completion The documents submitted in form of work orders/ agreement/ client certificate/self-certificate should confirm project duration, nature and value of services delivered, project cost.

6 Certifications The bidder must possess, at the time of bidding, a valid ISO 9001:2008 and CMMi Level 5 Certification.

Copy of a valid certificate

7 Mandatory Undertaking

Bidder should: - a) not be insolvent, in receivership,

bankrupt or being wound up, not have its affairs administered by a court or a judicial officer, not have its business activities suspended and must not be the subject of legal proceedings for any of the foregoing reasons;

b) not have, and their directors and officers not have, been convicted of any criminal offence related to their professional conduct or the making of false statements or misrepresentations as to their qualifications to enter into a procurement contract within a period of three years preceding the commencement of the procurement process, or not have been otherwise disqualified pursuant to debarment proceedings;

c) comply with the code of integrity as specified in the bidding document.

A Self Certified letter as per Annexure-1


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Side note on C.A. certificate format: The bidder should submit C.A. certificates in format

specified in this EOI to the extent possible. In exceptional cases where the format cannot

be adhered to, the bidder may submit in a different format, provided all pertinent

information requested in the specified format is available in the different format being

submitted.

Side note on CMMi certification: Only CMMi certifications listed at the CMMi Institute

Published Appraisal Results website at https://sas.cmmiinstitute.com/pars/pars.aspx

and valid as on the last date of EOI submission shall be considered.


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2) Technical Evaluation Criteria

Only bidders who meet all the pre-qualification criteria shall be evaluated for the Technical-qualification criteria:

As a part of Technical qualification process, the bidders shall be required to make a presentation about their company profile and valid work experiences including demonstration of the applications, type of services delivered, no of application users, type of modules (like ones mentioned in scope of work), etc. The Tendering Authority will carry out a detailed evaluation of the bids as per Eligibility Criteria mentioned in EoI on the basis of documentation enclosed in the bid.

In order to determine whether the bidders are qualified and whether the technical aspects are substantially responsive to the requirements set forth in the bidding documents, the Tendering Authority will examine the information supplied by the Bidders and shall award points to the bidders on the basis of the following:

Table: 4.4.1 (b) Technical Qualification Criteria

S.No Technical Qualification Criteria Marks Max Points

Documents required

1

Work Experience: The bidder should have experience in development of Application Software during the last three financial years till March 31, 2013 or March 31 2014 (as per the last published audited balance sheets), having engagement modules & value as given below: 1) Minimum 6 Scope Modules out of

following: Mandatory Modules:

a)Financial Management, b) Service Gateway and linkage with

other applications c) Payment Gateway

Optional Modules: User Management/ Transaction Management/ Workflow Management/ Document Management Services/ Offline Processing for Service Delivery within online workflow based application/ Mobile Applications/ Grievance Redressal mechanism

2) Project Amount: At least one Application Software Development project of not less than the amount Rs 2,00,00,000 i.e. INR Two Crore Only. OR At least Two Application Software Development projects jointly not less than the amount Rs 3,00,00,000 i.e. INR Three Crore.

a) 30 Points for Following three mandatory modules:

Financial

Management Service Gateway

and linkage with other applications

Payment Gateway

b) Other modules:

10 Points for No. of modules >=4 & <=7

20 points for No. of modules >7

50

Annexure-10 per project reference and Work/ phase Implementation (or on-going) Certificates from the client; OR Work Order + Self Certificate of Completion The documents submitted in form of work orders/ agreement/ client certificate/self-certificate should confirm project duration, nature and value of services delivered, modules implemented, project cost.

2

Overall Presentation-company profile, demonstration of the applications, type of services delivered, no of application users, type of modules, Disaster recovery/ business continuity plans, client testimonials, etc.

50 Documentary proof, wherever required


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Marking for a given functionality / feature may be given based upon sufficient proof towards

said functionality / feature or based on demonstration of the same in the technical

presentation, even if said functionality / feature is not explicitly mentioned in the work

order, contract etc. However, on the contrary, where one skilled in the art of Software

development or the Purchaser can clearly infer triviality in the implementation of a given

functionality / feature, then the said functionality / feature shall not be considered for

marking.

In addition to meeting the pre-qualification criteria mentioned in this EoI document, only

bidders that meet the following criteria after technical evaluation shall be eligible for Stage 2

of the bidding process:

a) All bidders with a total of at-least 75 marks; OR

b) In case of fewer than 6 bidders selected by (a) above, only then, up to top 6 bidders,

amongst bidders with a total of at-least 60 marks, ranked in the descending order of

their marks shall be eligible. (All bidders tied on the 6th position shall be eligible).


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5. SCOPE OF WORK, DELIVERABLES & TIMELINES

DoIT&C has a legacy web based eMitra application for delivery of various G2C & B2C services

to the citizens of the state; online and through ICT based kiosks set up in the urban and rural

areas of Rajasthan. The selected service provider would be required to develop an application

platform after getting an in-depth understanding of the existing application, Software,

Hardware and other infrastructure, modules developed, third-party applications integrated

and kind of services being delivered to have a brief understanding of the scope of work.

However, the existing application does not define the complete requirement for the new

application as envisaged under this EoI. The existing Application is hosted at State Data

Centre (SDC) at DoIT&C office in Jaipur.

5.1. Following broadly constitutes the Scope of Work:

5.1.1. Application Development

The selected service provider shall be responsible for Study, Design, Development and

implementation of a centralized software application (new eMitra Application) with a

frontend service delivery platform on turn-key basis.

5.1.1.(i) Design, Development & Implementation of the software

a. Design & Development

The service provider shall study the requirement in detail, design and develop the “New

e-Mitra Application” including existing functionalities as defined in Annexure 9. The

Service provider shall devise the methodology for design and operationalization of the

application, based on globally acceptable standards and best practices. The application

development shall include:

(ai) Application design, in two parts:

Thin application, to be run on low bandwidth (64 kbps/ GPRS) for basic

services like Offline form filling, Bill Payment, depositions of dues, etc.

Thick complete workflow based application, with back-end integration with

concerned service providers, third-party applications, etc.

Online application services to have offline form filling facility.

(aii) Integration with other applications, as mentioned below, through service gateway/

Enterprise Service Bus:

Aadhar services

Third Party Applications like e-Grass, RSRTC, ICICI Prudential, CSC SPV, etc.


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Payment Gateways

SMS Gateway

e-Sanchar

Integrated Automated Online Monitoring Tool to monitor kiosk uptime.

Integration with Rajasthan Sampark and CCC.

(aiii) All the integration of databases, applications and third party solutions shall be

done through the Service Delivery Gateway/ Enterprise Service Bus only, which

shall act for middleware functionality of the application. The access and control to

the gateway for this purpose shall be provided by RISL to the selected bidder.

b. Testing

(bi) At predetermined points (to be detailed in RFP), the service provider would have

to get the testing and technical audit conducted from recognised labs (to be

decided mutually) at own cost.

(bii) The service provider would extend all support to RISL for technical audit and

testing. RISL would be free to conduct such testings at any stage in addition to

testing being done by the service provider.

c. Implementation & Roll-out

(ci) The service provider shall build the IT solution and rollout in the best-suited

manner, so that all components of the solution is available through the web in the

anytime, anywhere access mode.

(cii) Smooth transition from existing eMitra Application to the newly developed

eMitra Unified Application: The Selected service provider shall prepare a plan of

action for smooth transfer of operations and available data/transactions from

existing eMitra Application to the newly developed eMitra Unified Application.

Plan of action shall be submitted by selected service provider along with

submission of the bid in response to the RFP.

5.1.1.(ii) Supply & Installation of the IT infrastructure: The service provider shall utilize the existing IT hardware/ infrastructure available at SDC, DoIT&C. The service provider may submit the list of additional IT infrastructure requirement, in case there is such additional requirement for the development of new application software. The stack ownership for the entire project and related hardware shall be with RISL.


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5.1.1.(iii) Operations & Maintenance

a. Hosting: The New e-Mitra application may be hosted on Raj Megh – The

Government of Rajasthan cloud architecture.

b. Development and Maintenance of online and offline eForms for new services.

The online eForms must be HTML5 compliant.

c. Maintenance for Software: The service provider shall be responsible for

complete maintenance of eMitra application for a period of 5 years after the

Go-live. It shall include:

i) Bug Fixing and updations

ii) Conformance to the latest GOI guidelines

iii) Minor changes, the changes which do not require a change in design

iv) Technical Support

5.1.1.(iv) System Documentation

The Service Provider shall provide complete and updated documentation of the following and get necessary approvals from the Purchaser:

a. Detailed System Requirement Specification Document (SRS)

b. High Level Software Design document including Software Architecture Design,

Logical and Physical Database Design (E-R Diagrams) etc.

c. Low Level Software Design document including Programming Logic, Work

Flow, Data Flow Diagrams (DFDs) etc.

d. Test Plans and Test cases (including Unit Test Plan, System/Integration Test

Plan, User Acceptance Test Plan, Security Test Plan, Load Test Plan)

e. Documentation detailing legacy data migration and linking during transition

related activities from existing e-Mitra application.

f. Operator’s Manual: This manual shall provide a detailed, operational

description of all the components of the solution and shall include the

application flow showing the various operating instructions.

g. Installation Manual and Documentation: The installation manual shall consist

of a section that describes the proper installation procedures for

1. System software

2. Application software


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5.1.1.(v) Providing Training & Capacity Building: The service provider shall be responsible for training the users as finalized by RISL/DoIT&C on the application and shall also support RISL for ToT and to build the in-house capacity.

5.1.1.(vi) Application & Data Security

5.1.1.(vii) Archive & Retrieval plan

5.1.1.(viii) Disaster Recovery mechanism and plan

5.1.2. Key features & functionalities of the proposed system

i. Following modules are to be developed in the Application Software:

a. User Management for all stakeholders (LSP/ SCA/ DeGS/ service

providers/departments/citizens/third party etc)

b. LSP & Kiosk Management

c. Dynamic /Run time e-Form Generation

d. Monitoring tools, Customizable Dashboard for users & MIS reports

e. Master Management through GUI

f. Security & Audit Control along with Time Stamping

g. Transaction Management

i. Facility to view the Status and send reply through SMS or email (of the

transaction availed by citizen either at Kiosk or on Web)

ii. Facility to update Status of a Transaction (Pending/Disposed/Rejected)

by different role players with remarks.

iii. Different Transaction forms for Transaction Management:

1. Cancel Receipt

2. Mark a Cheque as Dishonoured

3. Change Payment Mode

4. Edit a Transaction

5. Change date of selected Transaction

6. Print User’s Revenue Collection Register (RCR)

7. Day Closing by Kiosk/LSP/DEGS

8. Upload the Transactions of a Kiosk into Oracle Tables through

Text/XML files

9. Soft copy generation


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h. Accounting and Fund Management

i. Online Fund Transfer (through integration with Banks’ Payment

gateway)along with pre-defined SLAs

ii. PO/ Invoice generation

iii. Real-time, automated commission payout

iv. Real-time calculation of interest/ penalty

i. SLA Monitoring

j. Inventory Management

k. Exception Handling

l. Escalation Mechanism through various modes

m. Documentary Management System

n. Access based control mechanism

o. Citizen corner/ Communication module

i. Facility to capture/View/Print Citizen’s suggestions

ii. Facility to send reply against the suggestion to concerned citizen

through SMTP Mail server and to keep log of such reply.

ii. Version control & Archiving

iii. Other Mechanisms

a. Back Up of the Application Software

b. Disaster Recovery from the back up media

c. Data Warehousing

d. Data Analysis & Data Backup

iv. Integration of Mobile Services

a. SMS Push based Services

b. SMS Short Code based Services

c. Bluetooth Based Services

d. MMS Based Services

e. USSD Based Services

f. IVR Based Services

v. Setting up and managing an Integrated Mobile Service Delivery Platform (SDP)

with following features:

a. Unique SMS Short Code

b. Unique Long Codes


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c. Online Bulk SMS Platform

d. Dedicated Bulk SMS Server

e. Dedicated Shortcode Server

f. Dedicated Longcode Server

g. Bluetooth Kiosk

h. Dedicated IVR Server

i. Dedicated Out Bound Server

j. Dedicated USSD Server

k. Mobile Platform

l. CRM for Short Code

m. Infrastructure for a common platform for District Administration

n. Managed Service Delivery Platform Services

MSDG access shall be provided by the purchaser.

vi. Other features:

a. Compliance to Single Sign On for all users.

b. Authentication and Authorization of registered users.

c. Online User/Citizen Registration with registration/editing of a Service to be availed

through Web

d. Application shall be bilingual (Hindi and English) to the extent possible.

e. Application shall be Unicode compliant.

f. Cross browser support: The pages must be viewable in all major web browsers

(Internet Explorer, Netscape, Opera, etc) and mobile browsers.

g. Application shall be accessible on all popular devices (PC, mobile or tablets) and

across all popular operating system platforms like windows/linux for PCs and

Android/iOS for mobiles.

h. Open Standards are to be adhered to

i. Compliance to SOA and Web-services

j. Digital Signature Certificates shall be widely used and applications designed to be PKI-

enabled. Suitable requirement specification should be communicated to the

departments to PKI-enable the corresponding backend applications.

k. Application shall provide powerful search functionality across modules by using

common/specific metadata’s and indexing facility.


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l. Working Days: The application shall be maintained for all 365 days in a year and

minimum 99.8% uptime is to be maintained. Downtime shall be mapped at day

end/Sunday

m. Downtime at mutual consent would not be counted. Downtime shall be mapped for:

a. Critical components

b. Individual Services

Note: Please note that scope of work defined above is indicative only. the Application design

features and functionality mentioned in this bid document is to help bidders to understand

nature and broad scope of project. Detailed functionality shall be a part of RFP document.

5.2. Bidder’s Resources

Bidder shall be responsible for maintenance of the newly developed eMitra Application. This

is envisaged to be done through the O&M team which shall be deployed by the selected

bidder at RISL. The O&M is envisaged for a period of 60 months. The team composition shall

be described in the RFP document.

O&M Tasks i. Overall O&M

ii. Technical Helpdesk Support

iii. Partial Changes in Application

5.3. Time Schedule

Project timelines will be detailed in RFP. However, Purchaser envisages complete solution to

be developed and deployed within a tentative period of approximately 12 months from the

date of work order and thereafter provides O&M support for a period of 60 months. The

actual timelines shall be a part of the final RFP. During the project completion period, rollout

and related payments would be slotted.

5.4. Deliverables

i. Application Software Installation & Commissioning

ii. Operations & Maintenance (O&M) Support

iii. Documentation & Source Code

iv. Trainings


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6. BIDDING PROCESS

6.1) The complete EoI document shall be placed on e-Procurement portal. The prospective

bidders shall be permitted to download the bidding document from the website and

pay its price while submitting the Bid to the procuring entity.

6.2) The bidding documents shall be made available to any prospective bidder who pays

the price for it in cash or by bank demand draft, banker's cheque.

6.3) The EOI bids will be opened as per schedule mentioned in NIB.

6.4) All the documents comprising of Bid shall be opened & downloaded from the e-

Procurement website (only for the bidders who have submitted the prescribed fee(s)

to RISL).

6.5) Pre-bid meeting

a. The bidders or their official representatives are invited to attend a pre-bid meeting, scheduled as per NIB.

b. The purpose of the meeting will be to clarify issues and to answer questions on any matter related to EOI.

c. The bidders are requested to submit any question in writing or by cable, to reach GoR/ RISL not later than two days before the meeting.

d. Response to pre-bid queries will be put on RISL/ DoIT&C websites.

6.6) Bid Submission

a) Bidders must submit their bids online at e-Procurement portal i.e. http://eproc.rajasthan.gov.in.

b) The response to EoI shall consist of the following documents:

S.No Documents Type Document format 1 EOI document Fee (Bidding document &

RISL Processing Fee) Proof of submission (PDF)

2 Bidder Declaration As per Annexure-1 (PDF) 3 BID Form As per Annexure-2 (PDF) 4 Bidder’s Authorisation Certificate along

with copy of PoA/ Board resolution stating that Auth. Signatory can sign the bid/ contract on behalf of the firm.

As per Annexure-4 (PDF)

5 All the documents mentioned in the “Eligibility Criteria”, in support of the pre-qualification criteria.


6 All the documents mentioned in the “Eligibility Criteria”, in support of the technical-qualification criteria


c) The bidder should ensure that all the required documents, as mentioned in this

bidding document, are submitted along with the Bid and in the prescribed format only.



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Non-submission of the required documents or submission of the documents in a different format/ contents may lead to the rejections of the Bid submitted by the bidder.

d) All the documents uploaded should be digitally signed with the DSC of authorized

signatory. e) To participate in online bidding process, Bidders must procure a Digital Signature

Certificate (Type III) as per Information Technology Act-2000 using which they can digitally sign their electronic bids. Bidders can procure the same from any CCA approved certifying agency, i.e. TCS, Safecrypt, Ncode etc. Bidders who already have a valid Digital Signature Certificate (DSC) need not procure a new DSC. Also, bidders must register on http://eproc.rajasthan.gov.in (bidders already registered on http://eproc.rajasthan.gov.in before 30-09-2011 must register again).

f) RISL will not be responsible for delay in online submission due to any reason. For this,

bidders are requested to upload the complete bid well advance in time so as to avoid 11th hour issues like slow speed; choking of web site due to heavy load or any other unforeseen problems.

g) Bidders are also advised to refer "Bidders Manual Kit" available at eProce-

Procurement website for further details about the e-Tendering process. h) Contact No for eProcurement helpdesk is: 0141-4022688 (Help desk 10 am to 6 pm on

all working days), e-mail: [email protected], Address: e-Procurement Cell, RISL, Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur.



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ANNEXURE - 1

Bidder Declaration (To be submitted on the Letter head of the bidder)

a) General information of the Firm to be provided by the bidder: S.No. Description Details 1 Name of the Firm 2 Address of Office 3 Telephone 4 Fax number 5 e-mail address 6 Name and designation of the authorized person 7 Contact details of authorized person 8 Year of establishment and constitution of

organization

9 PAN number 10 Service Tax registration number 11 SEI CMM level (if applicable)

b) Verification In response to the NIB Ref. No. _____________________________ dated ___________ for {Project Title}, as an Owner/ Partner/ Director/ Auth. Sign. of ____________________________________, I/ We hereby declare that (at the time of bidding): -

i. We will abide by all the terms and conditions contained in the EOI. ii. All the details mentioned above are true and correct and if Purchaser observes any

misrepresentation of facts on any matter at any stage, Purchaser has the right to reject the proposal and disqualify us from the process.

iii. We also acknowledge that this response of our Company for the process of Expression of Interest is valid for EOI validity period, for short-listing purpose.

iv. We have noted the contents of the including various documents forming part of it and have ensured that there is no deviation in filing our offer in response to the tender. Purchaser will have the option to disqualify us in case of any such deviations.

v. Our firm possess the necessary professional, technical, financial and managerial resources and competence required by the Bidding Document issued by the Procuring Entity;

vi. We have fulfilled my/ our obligation to pay such of the taxes payable to the Union and the State Government or any local authority as specified in the Bidding Document;

vii. Our firm is having unblemished record and is not declared ineligible for corrupt & fraudulent practices either indefinitely or for a particular period of time by any State/ Central government/ PSU/ UT.

viii. Our firm does not have any previous transgressions with any entity in India or any other country during the last three years

ix. Our firm does not have any debarment by any other procuring entity. x. Our firm is not insolvent in receivership, bankrupt or being wound up, not have its

affairs administered by a court or a judicial officer, not have its business activities suspended and is not the subject of legal proceedings for any of the foregoing reasons;


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xi. Our firm does not have, and our directors and officers not have been convicted of any criminal offence related to their professional conduct or the making of false statements or misrepresentations as to their qualifications to enter into a procurement contract within a period of three years preceding the commencement of the procurement process, or not have been otherwise disqualified pursuant to debarment proceedings;

xii. Our firm does not have a conflict of interest as mentioned in the bidding document which materially affects the fair competition.

xiii. Our firm will comply with the code of integrity as specified in the bidding document.

Place: Date: Seal and Signature of the bidder


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ANNEXURE - 2 BID FORM

Addressed to:

Name of the Procurement Entity Chairman and Managing Director

Address RajCOMP Info Services Ltd., Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur (Rajasthan)

Telephone 0141-2226055

Tele Fax 0141-2228701

Email [email protected] (clearly mention the ITB no. in the subject of the mail)

EoI reference: …………………………………, dated: …………………………………

Service Provider Details:

Name of Service Provider

Registered Office Address

Contact Person

Telephone Number(s)

Email Address/ Web Site Email: Web-Site:

Fax No.

Mobile Number Mobile:

Certification/Accreditation/Affiliation, if Any

Bidding document & RISL Processing fee amounting to Rs 50,000/- (Rupees Fifty Thousand only) has been deposited vide cash receipt number: ………………., dated: …………………… I agree to abide by all the terms and conditions mentioned in this bid document issued by the Procurement entity (all the pages of which have been signed by us in token of acceptance of the terms mentioned therein along with stamp of the firm).

Date:

Name & Seal of the Service Provider: ________________________

Authorized Signatory : ___________________________



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ANNEXURE - 3

PRE-BID QUERIES FORMAT {to be filled by the bidder}

Name of the Company/Firm:

Bidding Document Fee Receipt No. ___________ Dated___________ for Rs. _____________/-

Name of Person(s) Representing the Company/ Firm:

Name of Person Designation Email-ID(s) Tel. Nos. & Fax Nos.

Company/Firm Contacts:

Contact Person(s) Address for

Correspondence

Email-ID(s) Tel. Nos. & Fax Nos.

Query / Clarification Sought:

S.No. EoI Page

No.

EoI Rule

No.

Rule Details Query/ Suggestion/

Clarification

Note: - Queries must be strictly submitted only in the prescribed format (.XLS/ .XLSX/

.ODF). Queries not submitted in the prescribed format will not be considered/ responded

at all by the procuring entity. Also, kindly attach the coloured scanned copy of the receipt

towards the submission of the bidding/ tender document fee.


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ANNEXURE-4: BIDDER’S AUTHORIZATION CERTIFICATE

To,

Managing Director,

RISL, Yojana Bhawan,Tilak Marg,

C-Scheme, Jaipur-302005 (Rajasthan)

I/ We {Name/ Designation} hereby declare/ certify that {Name/ Designation} is hereby

authorized to sign relevant documents on behalf of the company/ firm in dealing with EOI

reference No. ______________________ dated _________. He/ She is also authorized to attend

meetings & submit technical & commercial information/ clarifications as may be required by

you in the course of processing the Bid. For the purpose of validation, his/ her verified

signatures are as under.

Thanking you,

Name of the Bidder: - Verified Signature:

Authorised Signatory: -

Seal of the Organization

Date:-……………………………….

Place:- …………………………….


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ANNEXURE 5: C.A. CERTIFICATE TOWARDS TURNOVER FROM IT/ITES

(On C.A.’s letterhead)

To,

The Managing Director,

RajCOMP Info Services Limited (RISL),

Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur, Rajasthan

In response to the Tender/ NIB Ref. No. _________________________dated________ , as an Authorized

Signatory of ___________________________________________ (Name of C.A./C.A. firm), I/ We hereby

confirm that annual turnover of my/our client ___________________________________________ (Name of

Bidder) from IT/ ITeS in last 3 financial years on average over FY: 2012-2013, 2011-2012

and 2010-2011, is Rs. 20 crores or more.

I/We hereby confirm that the annual turnover from IT/ITeS business in last three financial

years is as follows:

Year Turnover in figure Turnover in words

1.

2.

3.

The information submitted above is true and fair to the best of my/our knowledge.

Thanking you,

Name of the C.A./C.A. Firm: -

Registration Number:-


Seal of the Organization: -

Date:

Place:


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ANNEXURE 6: C.A. CERTIFICATE TOWARDS POSITIVE NET WORTH

(On C.A.’s letterhead)

To,




In response to the Tender/ NIB Ref. No. _____________________________ dated ________, as an

Authorized Signatory of ___________________________________________ (Name of C.A./C.A. firm), I/ We

hereby confirm that my/our client ___________________________________________ (Name of Bidder)

has positive net worth of Rs ________________ (in figures) and Rupees

______________________________________________________________________________

__ (in words) in the last financial year, i.e. from 1st April 2012 to 31st March 2013.

The information submitted above is true and fair to the best of my/our knowledge.

Thanking you,

Name of the C.A./C.A. Firm: -

Registration Number:-



Date:

Place:


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ANNEXURE-7: PRE-QUALIFICATION EVALUATION CHECKLIST

(On Bidder’s letterhead)

To,




In response to the EoI/ NIB Ref. No. ……………………………………………………. dated ……………………

for …………………………………………………… , as the Authorized Signatory of

____________________________________________________, I/we hereby declare that enclosed pre-

qualification evaluation checklist, at the time of bid submission date, is true and complete to

the best of my/our knowledge. If this declaration is found to be incorrect then without

prejudice to any other action that may be taken, my/our security may be forfeited in full and

my/our bid, to the extent accepted, may be cancelled.

Thanking you,

Name of the Bidder/Organization: -



Date:

Place:

Enclosed: Pre-qualification evaluation checklist


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Enclosure: Pre-qualification evaluation checklist

With reference to Chapter titled “Eligibility Criteria” for details, all criteria mentioned below

have been met in our response which has been numbered, starting from page 1, increasingly

for each page in the bid.

S.No Eligibility Document Category

Criteria Supporting Information

(to be filled by the bidder, where marked)

Proof at page number(s) (to be

filled by the bidder)

1 Pre-requisites EOI document fee Amount: Date: Reference:

2 Authorization Bidder’s Authorization Certificate

As per Annexure-4

3

Pre-qualification

Legal Entity Certificates of incorporation / registration

4 Turnover from IT/ITeS

CA Certificate with CA’s Registration Number, Signature and Seal, as per Annexure-5

5 Net Worth

CA Certificate with CA’s Registration Number, Signature and Seal, as per Annexure-6

6

Tax registration and clearance

1) VAT/CST registration, if applicable (if not applicable, the bidder should submit a self-certified letter for the same and reasons thereof) 2) VAT/ CST clearance certificate from the Commercial Taxes Officer of the Circle concerned OR CA Certificate with CA’s Registration Number/ Seal

7 Service Tax Registration number

8 Income Tax / PAN registration number

9 Project Experience

Annexure-10 per project reference and Work/ phase Implementation (or on-going) Certificates from the client; OR Work Order + Self Certificate of Completion

10 Certification Copy of Certification

11 Mandatory Undertaking

Self-Certified letter as per Annexure–1


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ANNEXURE-8: TECHNICAL QUALIFICATION EVALUATION CHECKLIST

(On Bidder’s letterhead)

To,




In response to the Tender/ NIB Ref. No. ……………………………………. dated ………………… for

……………………………………………………………….., as the Authorized Signatory of

____________________________________________________, I/we hereby declare that enclosed technical

evaluation checklist, at the time of bid submission date, is true and complete to the best of

my/our knowledge. If this declaration is found to be incorrect then without prejudice to any

other action that may be taken, my/our security may be forfeited in full and my/our bid, to

the extent accepted, may be cancelled.

Thanking you,

Name of the Bidder/Organization: -



Date:

Place:

Enclosed: Technical qualification evaluation checklist.


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Enclosure: Technical evaluation checklist

Work Experience - One

Is this work experience part of the technical presentation (Yes/No)? ________

S.No Criteria Supporting Information

Proof at page number(s) (to be filled by the bidder

1 Proof of Bidder’s name in supporting documents submitted

2

The bidder should have experience in development of Application Software during the last three financial years till March 31, 2013 or March 31 2014 (as per the last published audited balance sheets), having engagement modules & value as given below: 1) Minimum 6 Scope Modules out of

following: Mandatory Modules: a) Financial Management, b) Service Gateway and linkage with

other applications c) Payment Gateway Optional Modules: User Management/ Transaction Management/ Workflow Management/ Document Management Services/ Offline Processing for Service Delivery within online workflow based application/ Mobile Applications/ Grievance Redressal mechanism

2) Project Amount: At least one Application Software Development project of not less than the amount Rs 2,00,00,000 i.e. INR Two Crore Only. OR


Experience in Design, Development, Testing, Integration, Implementation, Maintenance of Application Software

3 Project Duration

4 Modules Implemented

5 Project value

6

Client Certificate/ Self certificate


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Work Experience - Two

Is this work experience part of the technical presentation (Yes/No)? ________

S.No Criteria Supporting Information

Proof at page number(s) (to be filled by the bidder

1 Proof of Bidder’s name in supporting documents submitted

2

The bidder should have experience in development of Application Software during the last three financial years till March 31, 2013 or March 31 2014 (as per the last published audited balance sheets), having engagement modules & value as given below: 1) Minimum 6 Scope Modules out of

following: Mandatory Modules: a) Financial Management, b) Service Gateway and linkage with

other applications c) Payment Gateway Optional Modules: User Management/ Transaction Management/ Workflow Management/ Document Management Services/ Offline Processing for Service Delivery within online workflow based application/ Mobile Applications/ Grievance Redressal mechanism

2) Project Amount: At least one Application Software Development project of not less than the amount Rs 2,00,00,000 i.e. INR Two Crore Only. OR


Experience in Design, Development, Testing, Integration, Implementation, Maintenance of Application Software

3 Project Duration

4 Modules Implemented

5 Project value

6

Client Certificate/ Self certificate


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ANNEXURE - 9

1) DETAILED PROJECT PROFILE

The Department of Information Technology and Communication (DoIT&C) is the nodal department in the Government of Rajasthan implementing various e-Governance initiatives in the state of Rajasthan. eMitra is a flagship project of the Government of Rajasthan, using ICT based kiosks for efficient, effective, accountable and transparent delivery of G2C and B2C services to urban and rural citizens in all 33 Districts of Rajasthan.

The project is being run using Public-Private Partnership (PPP) model. More than 6600 eMitra kiosks are operational in Urban and rural areas across Rajasthan. Services are provided through these kiosks, which are usually open between 8:00 AM to 8:00 PM, throughout the year.

The kiosks provide a wide range of citizen friendly Services of different Government departments under one roof so that the citizens do not have to run around various government departments. The services are provided through internet based application by the kiosk entrepreneurs. The eMitra kiosks have been established through Local Service Providers (LSP’s) who are the private partners under these schemes.

To implement the projects across the State, the State Government has established District eMitra Societies / District e-Governance Societies at each District under the chairmanship of respective District Collector.

2) Key Stakeholders with their Roles and Responsibilities

2.1) LSP (Local Service Provider): The LSPs are private partners under the PPP model of the project. They undertake activities including harnessing the State kiosk network for effective delivery of government services as identified by the Government of Rajasthan from time to time, identifying and training the Kiosk Owners, establishing the e-Mitra Kiosks and managing the day to day operations of the kiosks.

2.2) Kiosk Owner: Appointed by the LSP, a Kiosk Owner owns, operates and manages the

front end kiosks on a day to day basis and is the key to the success of the e-Mitra operations. He/ she offers services and collects service charges / dues from the citizens, wherever applicable.

2.3) Department of Information Technology and Communication (DoIT&C): The DoIT&C, Government of Rajasthan is the overall co-coordinator on behalf of State Government for the successful implementation of E-Mitra Scheme. It provides the guidelines and policy level support for the implementation of the project in the state. It liaisons with other Government Departments to ensure their e-readiness to enrich the G2C service basket provided through the kiosk network. It also organizes training and capacity building to ensure proper change management for the projects. On behalf of the State Government, DoIT&C reserves the right to amend the services and service delivery mechanisms.


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2.4) District e-Mitra/ e-Governance Societies: The DeGS is responsible for the day to day management of the project at the district level. This briefly includes the following: -

LSP Management including credit limit maintenance Verifying the G2C readiness of Kiosks Training of stakeholders at district level Ensuring timely transfer of funds and MIS reports collected through the

kiosks/LSPs to the respective departments/ private service providers Ensure timely transfer of commission to kiosk owners Ensure payment of tax liabilities of the DeGS as per existing laws Send information as required relating to the projects to DoIT&C and RISL Enrich basket of G2C services at district level Ensure that all stakeholders at district level have latest Government guidelines

relating to the projects. Approve requests for change of location in case of non-feasible or non-viable

kiosks due to financial, economic, connectivity or any other reasons. Look into and resolve issues relating to district level grievances raised by

stakeholders (including citizens, kiosk owners, LSPs and service providers) Ensure complete reconciliation of accounts for the district concerned.

2.5) RajCOMP Info Services Limited (RISL): A company, wholly owned by the Government of Rajasthan, to promote and undertake IT activities in the State,. RISL issues necessary guidelines and policies for ensuring proper implementation of the project under direction of the Department of IT&C, Government of Rajasthan from time to time, including but not limited to matters relating to minimum infrastructure requirements at the kiosks, procedure for kiosk owner to commence business, services to be provided at kiosks, appointment of kiosk owners, service delivery mechanism etc.. It shall also play the following roles: Facilitator for policy, regulatory and other relevant changes with the State Govt. Facilitator for enabling e-Government services Enabler for required support to the LSP

2.6) Departments/ PSUs/ Private Service Providers: The Departments/ PSUs/ Private

Service providers allow their services to be delivered to the citizens through e-Mitra kiosks.

2.7) Citizens: Citizens avail services through the e-Mitra kiosks by making payments including transaction charges to e-Mitra kiosks as applicable.

3) eMitra Application

The services are provided through a centralized web-based eMitra application (www.emitra.gov.in) hosted at Rajasthan State Data Centre, Jaipur.

Application Platform: J2EE using Net Beans, Hybernate and Struts Database: Oracle 9i and above Webserver: JBOSS OS: RHEL 5X and above

http://www.emitra.gov.in/


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4) Key functionalities:

Transaction Management (Service Delivery transactions - Online and by Kiosk owners)

Real-time MIS reports Real-time credit limit maintenance for Local Service providers & Kiosk Owners. Dynamic/ Generic Service creation Work-flow based Applications Third-party Application Integration Payment Gateway Integration (ICICI Bank, Axis Bank, SBBJ Bank, BillDesk Payment

Gateway Aggregator) – Online Payment and Fund Transfer between stakeholders User Management Online Kiosk Management

The demo version of the application is available on www.reports.emitra.gov.in/demo. The bidders may utilize it for getting an initial understanding of eMitra framework and service delivery mechanism.

http://www.reports.emitra.gov.in/demo


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ANNEXURE – 10

FORMAT FOR SUBMISSION OF PROJECT REFERENCES FOR PRE-QUALIFICATION

EXPERIENCE

Project Name: Value of Contract/Work Order (In INR):

Country:

Location within country:

Project Duration:

Name of Customer: Total No. of staff-months of the assignment:

Contact person with address, phone, fax

and e-mail:

Approx. value of the services provided by your

company under the contract (in INR):

Start date (month/year):

Completion date (month/year):

Name of associated Bidders, if any:

Narrative description of Project:

List of Services provided/ modules implemented by your firm/company

Please attach a copy of the work order/ completion certificate/ purchase order/ letter from the customer for each project

reference

Expression of Interest (EoI) Document for Selection of Technology...

Documents

Transcript of Expression of Interest (EoI) Document for Selection of Technology...