GENERAL SESSIONS & EXPO

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EXPO SITE The DoubleTree by Hilton is the site of the 2014 KPTA Annual Meeting and EXPO. The EXPO is in the same room as the Tuesday General Sessions. There are also vehicles outside. Check them out!

EXHIBITION SCHEDULE Attendees are encouraged to visit with exhibitors and sponsors Monday evening and during the Gen-eral Session breaks on Tuesday.

EXPO BINGO Visit vendor booths and have your EXPO bingo card stamped to be eligible for the grand prize drawing Wednesday noon for an iPad mini. Need not be present to win.

CELL PHONES Please set to silent. Thank you.

The members of the Board of directors have worked together as the planning committee for this Annual Meeting & EXPO.

Monday 9:00 am Registration Opens—Pre-function area 9:30 am RTAP TRAINING: Multimedia Theatre 12:30 pm Golf—Sims (lunch at 11:30 a.m.) 6:00 pm Monday Night Hawaiian Luau, Visit Exhibits, Emerald Ballroom Wear your Hawaiian Shirt

Tuesday 7:00 am Breakfast - Presidential Ballroom 8:00 am Welcome, Emerald Ballroom Vendor Introductions EXPO OPEN ALL DAY 8:30 am General Sessions, Emerald Ballroom KEYNOTE: “Oops… Your Attitude is Showing” Pete Rearden 9:30 am Break - Visit with Vendors, check out the vehicles outside, and Get your EXPO Bingo Card stamped. 10:00 am Kristen Joyner on Speaking Tips for Transit Professionals 11:30 am Washington Update: Billy Terry, APTA Noon Awards Luncheon: FTA & KPTA Awards, Presidential Ballroom Before we resume an opportunity to visit with Vendors 1:30 pm Keep Calm: Transit Safety Plans Charles Dickson, CTAA 2:15 pm Kansas Concealed Carry, C.W. Klebe, Assistant Attorney General 3:00 pm Afternoon ice cream break—final opportunity to visit EXPO 3: 30 pm Transit On: Violence in the Workplace , Wichita P.D. and Gaylord Salisbury II, KCATA, on their experience 4:30 pm General Session concludes. 6:00 pm A Night in Old Town, Museum of World Treasures sponsored by RouteMatch Buses begin leaving 5:45 pm, tour museum and social hour 6:00 pm, Cajun Feast Dinner, buses return beginning at 8:30 p.m.

Wednesday 7:00 am Breakfast - Pre-function area (grab and go to your meeting) 8:00 am KDOT rural transit meeting, Multimedia Theatre FTA urban transit meeting, Salon 1 9:30 am Break and hotel check-out 10:00 am Keep Calm: Customers from #*^$, Gail Hermesch, Multimedia Theatre Or Transit On: Rural Transit Roundtable, Opportunities to Work Together, Kristen Joyner, Kary Hughes, SWTA, Salon 1 Noon Annual Meeting Lunch, Election of Board of Directors, Consulates 2&3

See you next year in Manhattan, Kansas

2014 GOLF SPONSOR

STEWART NELSON KPTA GOLF CLASSIC

Named in honor of retired KPTA board member (and former golf chair), the tourney is Monday: Lunch and practice range 11:30 A.M. to 12:30 P.M. Play begins at 12:30 P.M. at the Sims Golf course. We thank American Seating for their sponsorship.

By combining thought-provoking humor with practical business and life solutions, WILLIAM L. "PETE" REARDEN continues to excite audiences of all backgrounds with his unique Attitude Development Programs. Pete draws upon his years of experi-ence in corporate America, in small business development and in direct sales to bring a realistic, hard hitting, yet humorous approach to attitude change and development. With his "Down-Home Southern" style of humor, he has people laughing and learning some of the most important principles of success we can have. Pete bring to the Speakers Platform a unique career background. He was in the newspaper field for over 20 years, working for Knight Newspaper, The New York Times Group, and Cox Newspapers. He has been a Small Business Owner and a consultant in both the Print-

Kristen Joyner is the Executive Director for the South West Transit Association (SWTA). SWTA is an 8-state regional or-ganization committed to deliv-ering education, communication and advocacy services for public transportation providers. Prior to SWTA, Mrs. Joyner was a nation-al trainer for Fred Pryor and Ca-reer Track Seminars. Her hands-on transit experience comes from working at Central Arkansas

Transit Authority in Little Rock, Arkansas. This com-bined background allows her to develop progressive edu-cational materials and provide interactive instruction on leadership, coaching, and mentoring principles for transit managers and employees. She serves currently on the White House task force for Transportation and Human Trafficking; is heavily involved in efforts to train veterans for jobs in public transportation; was named one of MET-RO Magazines 2013 Top Women in Transportation; has

Charles Dickson, Associate Director, Community Transportation Association of America .

Charles has been active in the transportation field since 1978 and has been an executive in the

association field since 1987. Before joining CTAA, he administered grant programs for the Mar-

yland Department of Transportation and directed a coordinated rural public transportation system

in southern Illinois. Mr. Dickson oversees all of the technical assistance and training programs

for the Community Transportation Association. Mr. Dickson also plans and manages all meet-

ings on behalf of the association, including the annual Community Transportation EXPO, a

gathering of more than 1,500 community transportation professionals & exhibitors.

Kary Hughes, CSSO,. Kary currently serves as the Executive Assistant for the South West Transit Association (SWTA).Her responsibilities include providing the SWTA membership and staff with administrative, bookkeeping and member servicing assistance. Before joining SWTA, Kary was with the Oklahoma State Universi-ty, Center for Local Government Technology (CLGT) for sixteen years. 13 of the 16 years, Kary worked in and managed the Rural Transit Assistance Program (RTAP working closely with the Oklahoma Department of Transportation, Transit Programs Division, in providing technical assis-tance and training to the nineteen (19) rural transit sys-tems within Oklahoma. Additionally, Ms. Hughes man-aged the Oklahoma Rural Transit Drug and Alcohol Consortium and the Oklahoma contract with the drug and alcohol third party administrator (TPA). While working at OSU, Kary has a BS in Business Administration from Oklahoma State University. Kary and her husband, Mike,

Billy Terry serves as a Sr. Legislative Representative at the American Public Transporta-

tion Assn. (APTA) in Washington, DC. As a part of APTA’s government relations team,

Billy works to represent the public transportation industry on Capitol Hill. Prior to joining

the APTA, he served the Senior Federal Relations Officer at the Washington Metropoli-

tan Area Transit Authority (WMATA) – the transit system of our Nation’s Capital. Billy

served as the Senior Advisor for Intergovernmental Affairs for the D.C. Department of

Transportation. Born and raised in Pittsburgh, Billy holds a B.S. in Business Administra-

tion from Penn State University, a Master’s of Urban and Regional Planning from the

University of Pittsburgh, and Master’s of Professional Studies in Managerial Economics

Gaylord Salisbury II has sixteen years of transit experi-

ence with the Kansas City Area Transit Authority

(KCATA), and has held the position of Superintendent of

Transportation since 2011. As the superintendent, he

provides direct support to the department director in man-

aging approximately 500 bus operators and a salaried

support staff of thirty-five, supporting Dispatching, Road

Supervision, Scheduling, and Safety and Instruction. Pri-

or to his current assignment as Superintendent, Gaylord

served for two years as Manager of Safety and Instruc-

tion. While in that position, Gaylord oversaw the recruit-

ment and training of approximately 135 bus operators.

He also worked with a staff of three salaried instructors to

develop and implement specific remedial training pro-

grams to address individual or group operational deficien-

cies within the bus operator population. Before starting

with the KCATA, Gaylord was a store manager for Quik-

Trip Corporation, where he developed strong customer

service and management skills. These skills were invalu-

able and easily transferrable to his duties throughout his

career with the KCATA. Gaylord started his career as a

bus operator. While working as a bus operator, he was

trained as a temporary road supervisor and dispatcher.

Throughout this time, he developed a keen understanding

that the primary focus of this organization must be safety

and customer service. To accomplish this on a personal

Charles W. (CW) Klebe, Assistant

Attorney General: AAG for Concealed

Carry Licensing Unit since 2006; AAG

for Private Detective Licensing Unit

since 2012; AAG with Criminal Litiga-

tion Division since 2006; General crim-

inal prosecution: Sexually Violent

Predators; Rape to Voter Fraud, Wash-

burn University School of Law J.D. – 2005, Kansas State

University B.S. in Political Science – 1996-2001.

Originally from Manhattan, currently residing in Topeka

with wife Jennifer and four children.

(charles.klebe@ag.ks.gov)

Salisbury (continued) level, he took every opportunity to understand and use the available technical tools and organizational policies and procedures to the passengers’ benefit. Once promoted to the management positions described above, Gaylord has worked to reinforce the goals of providing exceptional customer service and unfailing safety practices through operator training, appropriate communications, and progressive discipline, when necessary Along with nu-merous transit specific certifications through TSI, Gaylord has an undergraduate degree in management and human relations from MidAmerica Nazarene University.

Gail Hermesch, Human Resources Trainer and Consultant. Gail is a Certified Development Trainer and Key Note Speaker specializing in creating a “Culture of Excellence”. Her leader-ship skills, combined with over 20 years experience in sales and marketing, contribute to her powerful desire to help others succeed. Journey with Gail as she shows you the steps necessary to succeed in today's multi-generation market while using "real-life" issues to inspire and moti-vate her audience to achieve life-time goals, both personal and professional. Because of her devotion to family, career and her community, Gail was recognized in 2012 and 2014 for being a woman of outstanding leadership in Public Speaking by the International Women's Leader-ship Association. She is a member of the American Society for Training & Development, the Global Keynote Speaker Association, and the National Association of Professional Women. Gail studied Business Communications with the University of Phoenix and is a Certified High-Level Consulting Trainer with the Center for Organizational Design, Inc. of Littleton, Colorado & 360 Solutions of Waco, Texas.

Topic: Customers from #*^$ - Wednesday Morning, Media Room, 10 a.m.

Upset customers are a fact of life. The customer and you can't problem solve when the situation has become emotional. You are often not even the reason the customer is put out, but you are left to deal with the problem and calm the situa-tion. Learn proven techniques to handle insults effectively, calm the customer and problem solve acceptable solutions.

Halsey King, Vehicle Maintenance Management for Kansas, Rural and Specialized Transit, Sponsored by KS RTAP .

Halsey King is a bus fleet maintenance consultant with more than 26 years of fleet experience all over the world. U.S.

clients include public and private transit and paratransit bus fleets, state DOTs and bus manufacturers. He is a regular

speaker and writer on maintenance and technology issues. His articles appear in many transportation and engineering

magazines. He has provided consulting services and training to over 700 fleets worldwide, including fleet manager

technicians and Highway Patrolmen in 43 states. Currently, he provides a set of maintenance seminars for CTAA,

Bus Ride Magazine, Metro Magazine, American Bus Association and the United Motor Coach Assn. He has been

active in several transportation organizations, including the Transportation Research Board and their Transportation

Cooperative Research Program, the Center for Automotive Safety, American Trucking Association and the American

Public Transit Association’s Maintenance Council.

Mark your calendar

Annual Meeting & EXPO

Manhattan, Kansas

August 3, 4 & 5, 2015

ANNUAL MEETING Wednesday August 13, 2014—Noon

DoubleTree by Hilton, Consulates 2&3

Welcome Approve Minutes of the 2013 Annual Meeting

Treasurer's Report—2013

Election of KPTA Board of Directors – Chuck Ferguson, KPTA Chair

Nominations Committee Report - Nominations may be made from the floor. Voting will be by written ballot if more than one candidate for any position.

(Officers of the Association are elected by the Board at its January meeting)

Miscellaneous Business Adjournment

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Every effort at accuracy has been made in the preparation of the directory. We regret any errors.

This directory was prepared as of August 7, 2014 registrations.