The Elephant Girlie Face - Book 22 in the Baba Indaba Children's Stories
Exploring the elephant Stories from the front line
-
Upload
scott-chen -
Category
Documents
-
view
21 -
download
1
description
Transcript of Exploring the elephant Stories from the front line
![Page 1: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/1.jpg)
Exploring theelephant
Stories from the front line
![Page 2: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/2.jpg)
• Understand your elephant
• Do something with it
![Page 3: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/3.jpg)
Introducing Confirmit
Understand your elephant
Research Buy Install Use / get help
In Store
On line
Face to face
Social Media
Call Centre
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
![Page 4: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/4.jpg)
Introducing Confirmit
Our changing expectations
Dissatisfied Satisfied Loyal
Poor Ok Great
Quality of Service
![Page 5: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/5.jpg)
Introducing Confirmit
Our changing expectations
Quality of Service
Dissatisfied Satisfied LoyalFans
Poor Ok Great
![Page 6: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/6.jpg)
• Understand your elephant
• Do something with it
![Page 7: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/7.jpg)
Introducing Confirmit
Research Buy Install Use / get help
In Store
On line
Face to face
Social Media
Call Centre
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
![Page 8: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/8.jpg)
Introducing Confirmit
Research Buy Install Use / get help
Brand Tracker
FocusGroup
CustomerPanel
![Page 9: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/9.jpg)
Introducing Confirmit
Assessment & Certification
Standards Healthcare & Testing Services
Training
Client Satisfaction
Survey
Sales Survey
Client Satisfaction
BSol
Membership
Shop
Plus
Customer Satisfaction
Customer Satisfaction
![Page 10: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/10.jpg)
Introducing Confirmit
Subscribe / Purchase
ImplementTraining Audit Assurance
Consulting
Relationship Survey
Activity
Benefits
Activity Activity Activity
Benefits Benefits Benefits
![Page 11: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/11.jpg)
• Understand your elephant
• Do something with it
![Page 12: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/12.jpg)
Introducing Confirmit
Driving action & engagement
![Page 13: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/13.jpg)
Introducing Confirmit
Research Buy Install Use / get help
Customer• Brand Tracker• Focus Groups• Panel
Employee
• Engagement survey
• Unsolicited feedback
• Local Module
![Page 14: Exploring the elephant Stories from the front line](https://reader035.fdocuments.us/reader035/viewer/2022081519/56812bad550346895d8fe169/html5/thumbnails/14.jpg)
Understand your elephant
… journey
… channels
… silos
Drive Action
… knowledge
… empower