Explain the human resource management process

Explain the difference between internal recruitment and external recruitment

Discuss the use and validity of the interviews and employment and employment tests as selection devices

Define orientation and socialization and describe their importance to organizations

Discuss strengths and weaknesses of trait-based, behavior-based and results-based performance appraisals

Define work-life balance

Explain why compensation and benefits are important elements in human resource management

Differentiate between bonuses, profit sharing, and stock options

Define flexible benefits plans and discuss their advantage

Define labor union and collective bargaining

Define power

Illustrate two type of position and personal power and discuss how managers use each

Illustrate two type of personal power and discuss how managers use each

Identify successful leader trait

Illustrate leader behaviors consistent with a high concern for task and high concern for people

Describe behaviors associate with four classic leadership style

Explain Fieldler’s contingency model

Identify the four leader styles in the Hersey-Blanchchard situation model

Explain House’s path-goal theory

Explain LMX theory

Contrast the authority, consultative and group decision in VJ model

Discuss current issue in leadership

Define motivation and needs

Describe work practices that satisfy higher- order and lower-order needs in Maslow’s

Contrast Maslow’s with ERG

Discribe work practis that influence hygiene factors and satisfier factors in Herzberg’s two-factor theory

Explain McClelland’s needs for achievement, affiliation and power

Explain the role of social comparison in Adams’s equity

Define expectancy instrumentality and vlalence

Explain Vrooms’s expectancy theory expectancy theory equation M=E x I x V

Explain Locke’s goal-setting theory

Describe self-efficacy and explain four ways to increase it

Explain the law of effect and operant conditioning

Illustrate how positive reinforcement, negative reinforcement, punishment, and extinction influence work behavior

Describe how managers can use the laws of immediate and contingent reinforcement

Define controlling as a management function

Discuss internal control and external control systems

Explain bureaucratic, clan and market control

List the steps in the control process

Differentiate between output and input standard

State the control equation

Define the project management

Explain how Gantt charts and CPM/PERT analysis assist in project management

Identify the four main balanced scorecard

Define operations management

Define competitive advantage

List alternative types of manufacturing technologies

Define the value creation

Describe the value chain for an organization

Explain JIT

Define break-even point and breakeven analysis

Discuss the importance of customer relationship management

Explain ISO certification

Define TQM and continuous improvement

Define ethics and values

Identify the four alternative views of ethic

Contrast Cultural relativism with universalism

Define ethical dilemma and give workplace examples

Identify Kohberg’s states if moral development

Discuss methods for encouraging ethical behavior in organizations

Define whistleblower and common barriers to whistleblowing

Discuss stakeholder management and identify key organizational stakeholders

Define corporate social responsibility

Explain four possible social responsibility