Experts in Customer Feedback Leisure5 ] The feedback we receive allows XV DW D KHDG R ]FH level to...
Transcript of Experts in Customer Feedback Leisure5 ] The feedback we receive allows XV DW D KHDG R ]FH level to...
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The problem We all know that retaining customers is hard.
but the crucial thing to know is why. Finding
The solution
engine automatically chews through your
and instant alerts about anything which needs urgent attention.
can integrate with the systems you already
The best kind of feedback Allow your customers to say exactly what
Use text analytics
Short, simple surveys
And tell your customer it will be a short
FEEDBACK FERRETIN A NUTSHELL
HOW TO FERRET OUT QUALITY INSIGHTBy listening
and acting on the negative comments, we have won unhappy customers back into the fold, improved facilities
better equipped our accommodation according to customer needs and
of the programme are very clear to see. James Turner, Eurocamp
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THE VALUE OF CUSTOMER FEEDBACK
Without customer feedback, how do you know which areas of your business you need to improve?
Use feedback to drive loyalty
insight into what your customers think
that customers want to buy and create an
Working in partnership
Custom VoC programmes
It goes without saying that we carry out
within your organisation. Additional webinar / recorded webinar training sessions are
HOW WE WORK
Ongoing support
Feedback Ferret has given P&O Ferries the meaning behind its NPS. We can now quickly and easily identify exactly what our customers are telling us to improve, and what we need to do more of. Feedback Ferret’s ‘best practice’ advice and support have been invaluable and I can’t wait to see what we can achieve in conjunction with them in the future.Jenny Lorimar, P&O Ferries
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we can either analyse your customer comments from your existing surveys, or we can manage your feedback surveys for you.
We consolidateit into a single reporting platform to
Feedback can be gathered in any language.
text analysis engine achieves world-leading levels of accuracy of ca. 95%.
fully managed service.
control.
We use Impact Analysis
you need to take to eliminate these issues.
(e.g. legal threats). The ability to see the
Sentiment scoresEmotion
scoring
WHAT THE FERRET DOES
Using text analytics, the Ferret transforms customer feedback comments into actionable insight. We make it easy for you to improve your customer experience.
PDF Email
ReportsHot
AlertsDash-
boards
AnalystServices
To Do Lists
Data Export & API
Employee Feedback
Retailer Feedback
Tablets & KiosksWeb
Chat
Email Surveys
AppsCustomer Panels
Online Reviews
Website Feedback
SMS Surveys
Social Media
Telephone Surveys
Complaints
Text Analytics
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The feedback we receive allows
level to be aware of overall performance which ensures the correct standards are being reached. The Ferret Analytics is a resourceful tool which allows us to manage the vast volume of information being received. The numerous reporting capabilities
understanding of all comments, complaints and suggestions which allows for operational planning.Jay van der Westhuizen, NuMetro Cinemas
right
information at the right time so you
all clients can dig deeper into the analysisbehind any statistics.
Reports and dashboards can be
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FERRET FANS
Re-bookings rate increases and £ millions saved in unnecessary capital expenditure
Increased re-bookings rates
customer. The customer is reassured that their comments are listened to and acted
Capital expenditure saved
Holiday club uses customer feedback to maintain high standards
Actions taken
the games rooms which members said were
members in a bid to attract them to that Maintenance Teams becoming more
manner. This has in turn led to substantial
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FERRET FANS
Understanding the drivers of customer scores helps drive improvements throughout the business
scores they did. Without understanding what
Knowledge is king
a correlation between rating score and
vastly improved
Actions taken
was not the seating in the cinema which was
management system was researched
How it works
across the whole business using the insight
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Passion for feedback
Feedback Ferret what it is today.
Sophisticated text analytics
engines in the world and are immensely
worldwide.
WHO WE ARE
Contact us
www.feedbackferret.com
Feedback Ferret Ltd Crosby House, Meadowbank Furlong Road, Bourne End Buckinghamshire SL8 5AJ +44 (0) 1628 681 088
Helping you generate ROI
mile and create a memorable customer
Piers Alington & Mark Spicer, Chief Ferrets
LEISURE FERRET FANS