Expert Services and Managed Service
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EPiServer Managed Services Daniel Browne Salifou Bah Sales Engineer, Everweb & Cloud Head of Global Sales, Everweb & Cloud
Transcript of Expert Services and Managed Service
EPiServer
Managed Services
Daniel Browne
Salifou Bah
Sales Engineer, Everweb & Cloud
Head of Global Sales, Everweb & Cloud
Hosting…
“Web operations is a domain of expertise within IT
systems management that involves the deployment,
operation, maintenance, tuning, and repair of web-based
applications and systems”
Source: Wikipedia
We go beyond hosting…
Development
Operations
My View of Managed Services…
Content
Customised Code
EPiServer Standardised Code
Web Applications
O/S
Backup
Firewall
IP-Access
DC Infrastructure
IaaS
Hosting
Managed Application
So what make’s EPiServer’s Managed
Service stand out from the crowd?
A Managed Service geared specifically
towards EPiServer websites
• No service provider has a better
understanding of EPiServer software and the
management of it
• Pool of expert knowledge readily available to
diagnose & fix
• Immediate access to updates and patches
• No guess work, we know exactly the system
resources required for optimum performance
24/7 Service Desk, following ITIL best
practice
• Follows ITILv3 processes (Incident, Problem,
Change)
• Structured: 1st, 2nd and 3rd line
• 96% of issues dealt with by 1st line
• High customer satisfaction rate (9.75 / 10)
• We can log into your software and let you know
what area of the website or even code which is
casung the issue
Responsibility to the Application Layer
• Critically at we care about the availability of
your website
• Honed monitoring applications and services,
backed by EPiServer expert knowledge
• Issue with your website? We will screen the
issue and investigate the root cause
• If the issue relates to your specific code we
will not leave you in the lurch, raise a ticket
within our Service Desk and we will assist
you with troubleshooting
• We can provide you / your partner with all
the detailed information you require
Spend less time Maintaining and more time
Innovating!
• We are private and public cloud agnostic
• From our experience developers carrying out deployments
for pre-production and EPiServer being responsible for
production has proven to be a sucess factor
• We can handle all patching and upgrades, reducing risk and
staff overheads
• Wealth of monitoring ensures stability and early awareness of
website issues
Entry Level of Service – The Margarita
Additional Toppings Available
• CDN Service: for
dynamic scalability
• Enhanced Security
Options: IDS, WVS and
DDoS mitigation
• Cloud Based Load Test
Service: Assess site
performance
So whatever type of service you
require, we can deliver…
73% of mobile internet users say that they’ve
encountered a website that was too slow to load
40% of people abandon a website that
takes more than 3 seconds to load.
51% of mobile internet users say that they’ve
encountered a website that crashed, froze, or
received an error
Source: KISSmetrics
Customer case –Transaction intensive
SCA
Customer cases –The multi site/partner projects
Novartis
Customer cases –Commerce projects
Alko Bealls
EPiServer Managed Services
Questions
Ben Mercer
Account Director, EPiServer
Expert Services
Upgrade to V7
Introduction
Ben Mercer, Account Director UK
What Expert Services is not…
What Expert Services is not…
What Expert Services is not…
What are Expert Services…
“Our Success is your Success”
Senior product experts providing Client assurance
and assistance throughout project lifecycles and
beyond
Your supermen…
Your einsteins…
People who get things done…
“Our mission is to guide our Clients and
advise on technical matters, ensuring
EPiServer solutions are built and aligned with
best practices and upcoming product
roadmap strategies”
What we can provide…
What we can provide…
What we can provide…
Key objectives
• Reduce Total Cost of Ownership
• Knowledge Transfer
• Customer Success
• Reduce time to market
Featured Services
• Roadmap Workshop
• Solution Reviews
• Upgrade & Migration Assistance
• Architectural Advisory
• Technical Guidance
• Development Support
• Security Audits
How to take advantage of the Expert Services
Discovery and design phase
Throughout projects
Assurance prior to launch
Our partners…
Scenario
Upgrade to Version 7
Activities
- Code review
- Project plan review
- Hosting audit
Output
- Solution assessment document
- Walkthrough and technical overview.
Your success is our success!!
Sorry, some audience participation…
What’s exciting about Version 7?
Personalisation
Multi-channel content and commerce
Test, target and convert
Add-on store – pre built integrations
Customers with an active software
subscription may trade-in licenses
towards a complete EPiServer 7
Solution.
Trade-in allowance is a credit for 80%
of the original purchase price of the
licenses involved.
Commercials
eg. A customer has EPiServer CMS Enterprise, Composer
and CMO, operating 1 site on 3 servers (two web front-ends,
one test server). They now wish to purchase two additional
sites on EPiServer 7 CMS.
Current Configuration:
CMS Enterprise Initial, Load Balance and Test: £17,500
Composer Initial, Additional and Test: £11,750
CMO Initial, Additional and 2nd Additional: £11,000
Total purchase value: £40,250
Trade-in value (80%): £32,200
Commercials
How to get your hands on it…
