THE EXPERIENTIALHOSPITALITY PUZZLE

Osvaldo Torres CruzExperiential Hospitality Consultancywww.hotelguestexperience.comhotelps@gmail.com

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1- The way the guests will feel if all their longings and desires are known and conceded

2- The way the guests will feel if we give them our full attention.

3- The way the guests will feel if we treat the guests like kings and queens by taking care of all their possible needs.

4- The way the guests will feel if we treat them with a genuine smile .

5- The way the guests will feel if the guest notice we are always approachable and willing to interact whith them.

L E DGDELA U

DEPA EE DAELP

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A C K N O W E D

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If you could do this puzzle you can FEEL what the Experiential Hospitality Is about.