Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

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Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations Perry Bratcher Library Systems Manager Northern Kentucky University Right Click Version 3.0 8/22/07

Transcript of Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

Page 1: Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

Perry BratcherLibrary Systems Manager

Northern Kentucky UniversityRight Click Version 3.0 8/22/07

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Disaster Recovery Planning Elements

Computer Hardware

Computer Software

Networking Equipment

Peripheral Equipment

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Hang in there!

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What is the missing element?

People!

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Why Neglect the Missing Element? Necessary for:

Bringing up systems Making assessments Moving equipment

What happens if staff are unavailable?

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Consider……

Think in terms of a backup, not a disaster

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Types of “Non-disaster” Reasons for Personnel Backup:

Sabbaticals Retirement Death Medical Leaves Sickness Vacation Etc.

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So What Do You Call This?

Personnel

Succession

Planning

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So What Does It Include?

Mentoring Cross-Training Contingency Planning

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Solutions for Successful Succession Planning

Short-term Mid-term Long-term

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The Assessment “Grid”Short (1-3 days) Med (4 days-2 wks) Long ( > 2 weeks)

Expected

Unexpected

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Elements for Review

Documentation procedures (Ugh!) Routine for reporting on projects Up-to-date job description Performance review Shared database of notes/history (yeah, right!)

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Employee Involvement Critical

Think about “terms”

Questions to consider

How to handle resistance

Be An Example!

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Putting it into Practice

Known Extended Leave

Skill sets and keeping current

Have employees look at scenarios

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Personal Examples

Death of Long-time employee Retirement of employee Sabbatical

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Issues Relating to Death of Employee

Cross-training Passwords Physical combinations Contacts Project statuses Email monitoring

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Issues Relating to Retired Employee

Job Description evaluation Procedures Distribution of duties Review of Procedures Application

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Issues Related to Sabbatical (Extended Leave)

Job duties and procedures Some duties left for return? Some duties left undone?

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In Summary

Think about your situation and apply what will work for you

Be Prepared!