EXL IN EUROPE · 2021. 1. 7. · exl romania a global delivery centre transforming operations in...
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EXL ROMANIA A GLOBAL DELIVERY CENTRE TRANSFORMING OPERATIONS IN EUROPE EXL IS AN OPERATIONS MANAGEMENT AND ANALYTICS FIRM HEADQUARTERED IN NEW YORK. ‘EXLS’ NASDAQ LISTED $2.7B MARKET CAP $991.3MM REVENUE 31,000+ OPERATIONS MANAGEMENT + ANALYTICS PROFESSIONALS 800+ CLIENTS Operations Management Finance & Accounting Contact Center Analytics RPA & AI EXL IN EUROPE Three Delivery Centres Sofia, Bulgaria Cluj, Romania Olomouc, Czech Republic EXL ROMANIA 15 Delivering business in European languages including German, Spanish, French, Dutch, and Nordic languages 310+ employees across Europe in Bulgaria, Czech Republic and Romania 15+ clients with processes in insurance, financial accounting, business travel services, and logistics ROMANIA Cluj-Napoca WHY ROMANIA? Business Environment • Well established outsourcing location for many companies operating in the BPO, SSC, and IT spaces Cost Savings • Romania has one of the most competitive costs of labor in Central and Eastern Europe Robust Infrastructure • Part of EU since 2007, extensive rail and air transportation • Cultural proximity, Latin and Francophone country, limited training requirement • Member of the European Union, NATO and WTO • Democratic republic with stable political environment • Named the “Silicon Valley of Europe” as a renowned information technology hub • Romania has one of the most favorable tax regime in Europe. Corporate income tax rate is 10%, the lowest in the EU. • Time zone similarities and ease of access to the rest of Europe • Offers some of the fastest internet connectivity in the world • Very low environmental risks, not prone to natural disasters Human Resources • 43.6 % of the total population is in working age, approximately 8.8 million • 540,000 active students in 105 universities, with 25,000+ graduates yearly from Cluj alone • 100% of high school students study a foreign language (English), and 80% study a EU language (mainly German, French, Spanish, Italian, Russian, or Nordics) As part of our strategy to be where our clients need us, EXL has three delivery centers in Europe offering a range of services in multiple European languages. Our site strategy in Europe is primarily based on providing the skills our clients need and the cost-benefit business case. For more information go to www.exlservice.com/legal-disclaimer Contact DOMAIN EXPERTISE • Multi-lingual talent availability KEY DIFFERENTIATORS 8+ years expertise in business travel management for voice, mid-office and back-office activities Strong and experienced leadership presence in Cluj since beginning operations in 2009 Tech Infrastructure readily available Strong quality and process excellence framework Immediate occupancy of 100+ seats in current center Focus on performance enhancement and creating the next generation of leaders Level wise learning paths with industry best practices, Travel Academy Invoicing Projects Hotel Bookings Misrouted Emails Advisory MI Client Consulting Invoice creation based on supplier invoices, manual invoicing, invoice correction, raising credit notes, invoice reconciliation support for accounting team, and email handling Calling hotels, end customers, front-office teams to complete hotels booking requests, researching hotel availability, conditions and distance and filling in the details in the system. Navigation support in booking tool. Manual intervention to route inbound emails which were not categorized by the system to the right department. Dedicated hotel sourcing and profiling support for major end customer. Management Information and analytics services for clients interested in their travel expense management and improvement for: Ad hoc and recurring reports, business reviews, SLAs, and other areas TRAVEL MANAGEMENT COMPANY Languages Supported English, French, German, Norwegian, Swedish Jonathan Phillips SVP and Head for UK & Europe, Operations [email protected] +44-7879 532086 Sunil Kumar Vice President and Head of Europe Operations [email protected] +359 877187558 Mihaiela Cioaca AVP Operations & Cluj Center Head [email protected] +40 725 455 556
Transcript of EXL IN EUROPE · 2021. 1. 7. · exl romania a global delivery centre transforming operations in...
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AUTOMATEDQUALITYASSURANCE(AQuA)
EXL ROMANIAA GLOBAL DELIVERY CENTRE TRANSFORMING OPERATIONS IN EUROPE
EXL IS AN OPERATIONS MANAGEMENT AND ANALYTICS FIRM HEADQUARTERED IN NEW YORK.
‘EXLS’NASDAQ LISTED
$2.7BMARKET CAP
$991.3MMREVENUE
31,000+OPERATIONS MANAGEMENT + ANALYTICS PROFESSIONALS
800+CLIENTS
Operations Management
Finance & Accounting
Contact Center
Analytics
RPA & AI
EXL IN EUROPE
Three Delivery Centres
Sofia, Bulgaria
Cluj, Romania
Olomouc, Czech Republic
EXL ROMANIA
15 Delivering business in European languages including German, Spanish, French, Dutch, and Nordic languages
310+ employees across Europe in Bulgaria, Czech Republic and Romania
15+clients with processes in insurance, financial accounting, business travel services, and logistics
ROMANIA
Cluj-Napoca
WHY ROMANIA?
Business Environment
• Well established outsourcing location for many companies operating in the BPO, SSC, and IT spaces
Cost Savings
• Romania has one of the most competitive costs of labor in Central and Eastern Europe
Robust Infrastructure
• Part of EU since 2007, extensive rail and air transportation
• Cultural proximity, Latin and Francophone country, limited training requirement
• Member of the European Union, NATO and WTO
• Democratic republic with stable political environment
• Named the “Silicon Valley of Europe” as a renowned information technology hub
• Romania has one of the most favorable tax regime in Europe. Corporate income tax rate is 10%, the lowest in the EU.
• Time zone similarities and ease of access to the rest of Europe
• O�ers some of the fastest internet connectivity in the world
• Very low environmental risks, not prone to natural disasters
Human Resources
• 43.6 % of the total population is in working age, approximately 8.8 million
• 540,000 active students in 105 universities, with 25,000+ graduates yearly from Cluj alone
• 100% of high school students study a foreign language (English), and 80% study a EU language (mainly German, French, Spanish, Italian, Russian, or Nordics)
As part of our strategy to be where our clients need us, EXL has three delivery centers in Europe o�ering a range of services in multiple European languages. Our site strategy in Europe is primarily based on providing the skills our clients need and the cost-benefit business case.
For more information go to www.exlservice.com/legal-disclaimer
Contact
DOMAIN EXPERTISE
• Multi-lingual talent availability
KEY DIFFERENTIATORS
8+ years expertise in business travel
management for voice, mid-o�ice and
back-o�ice activities
Strong and experienced leadership presence in Cluj since beginning operations
in 2009
Tech Infrastructure readily available
Strong quality and process excellence
framework
Immediate occupancy of 100+ seats in current center
Focus on performance enhancement and creating the
next generation of leaders
Level wise learning paths with industry
best practices, Travel Academy
Invoicing Projects
Hotel Bookings
Misrouted Emails
AdvisoryMI Client
Consulting
Invoice creation based on supplier invoices,
manual invoicing, invoice correction,
raising credit notes, invoice reconciliation
support for accounting team, and email
handling
Calling hotels, end customers,
front-o�ice teams to complete hotels booking requests, researching hotel
availability, conditions and
distance and filling in the details in the system. Navigation support in booking
tool.
Manual intervention to route inbound
emails which were not categorized by the system to the right department.
Dedicated hotel sourcing and
profiling support for major end
customer.
Management Information and
analytics services for clients interested in their travel expense
management and improvement for: Ad
hoc and recurring reports, business
reviews, SLAs, and other areas
TRAVEL MANAGEMENT COMPANY
Languages Supported
English, French, German, Norwegian, Swedish
Jonathan Phillips SVP and Head for UK & Europe, Operations [email protected] +44-7879 532086
Sunil Kumar Vice President and Head of Europe Operations [email protected] +359 877187558
Mihaiela Cioaca AVP Operations & Cluj Center Head [email protected] +40 725 455 556
