EXL corporate overview
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CORPORATE OVERVIEW Business Process Solutions MARCH 27, 2014
Transcript of EXL corporate overview
CORPORATE OVERVIEW Business Process Solutions
MARCH 27, 2014
Presenter
Presentation Notes
Start with why you are excited to meet their team. �Also, why you think the EXL and their company align or might go well together. Have their team do introductions? �Ask them to include what they want out of this meeting and what are some business challenges they would like to address in today’s meeting. Next – EXL team introductions. �Name, title, years in industry and/or at EXL. �Brief bio that is relevant to the client. �Intro should be no more than a minute.
© 2014 ExlService Holdings, Inc. March 27, 2014
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The global economy currently has a lot of turbulence. �EXL works relentlessly to stay on top of the trends so that its clients/partners can stay on top of the market within their industries and be adaptive to change. Tie this section back to some of the challenges they listed at the beginning of the meeting. �Have an example of a challenge they mentioned and how EXL has helped.
EXL looks deeper to drive business impact through integrated
solutions and industry knowledge
Presenter
Presentation Notes
Take some time to walk through some of EXL philosophies on how we work with clients to drive business impact through creative integrated and adaptive solutions. �Give examples of how EXL is an expert, advocate and challenger for our clients.
© 2014 ExlService Holdings, Inc. March 27, 2014
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Because we serve a diverse client base and have a wide range of capabilities we help our clients solve complex business problems. �Choose two examples from the list hat align with clients interest. No more than 3. � Spend time listening to the client.
© 2014 ExlService Holdings, Inc. March 27, 2014
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Simply put. EXL is a business process solutions company with three service lines. The biggest volume of business is operations management. Within operations management cross industry solutions such as processes in finance and accounting, accounts payable, treasury, financial closing. As well as industry specific processes, such as claims overpayment, actuarial services, freight audit, revenue recovery, disease management, underwriting. Include consulting as a service. Analytics being our second service line. The analytics practice serves a broad range of offices including compliance, marketing, procurement, customer care, etc. Technology/platforms are our third service line. EXL has invested heavily in technology platforms based on our clients unique industries. A couple of examples are LifePRO, a policy administrative platform for the Life & Annuity business, a subrogation platform, and CareRadius, a healthcare management platform. EXL has a wide variety of tools to enhance client operations, compliance and revenue
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Presentation Notes
Buyers have many choices when it comes to providers. It’s a congested landscape, which makes navigating to find the “strongest players” a difficult task. Most talk about industry knowledge and list every industry as a focus area. Not EXL. We have chosen a select set of industries and invest in these to accommodate all aspects of our clients’ needs. From the feedback we’re given, what’s different about us is that we don’t just have collections of clients in a particular industry and call that a “key industry focus.” We have many elements that set our industry knowledge apart, including hiring from within the industry. For example, in our healthcare practice, we have a chief medical officer with both clinical and operational experience who comes from nationally recognized health care management and technology organizations. We have also established learning academies that are unique to each industry so our employees make informed decisions based on in-depth knowledge of your business challenges, processes and customers’ needs. When it comes to service delivery, we combine all aspects of our 3 key service areas to provide industry-specific offerings. [use examples for the industry you are pitching to with this one as a template] Template: In healthcare, from an operations management, we offer services such as disease and case management as well as clinical review and validation. Add our care management platform that integrates member data from multiple sources for a holistic member view that can help providers develop more targeted, individualized interventions to improve health. And with these two capabilities, it allows us to apply analytics such as evaluating the effectiveness of a care management program or predict patient patterns in hospital stays or pharmaceutical needs.
© 2014 ExlService Holdings, Inc. March 27, 2014
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Presenter
Presentation Notes
We recently surveyed our clients and some of the industry leaders and the most common way they depict EXL is in three ways: advocates, experts and challengers. We advocate for our clients using a high touch point from a senior perspective and we listen to understand so that we can prioritize based on your needs. We use the SLA as a baseline, not the goal. We aim to exceed expectations. With our in-depth knowledge of our focused industry verticals, we are experts in specific areas. Combined with our learning academies, application of Lean Six Sigma and best practices and ability to benchmark, we are experts that our clients can depend on to solve the toughest of problems. And lastly, EXL challenges the status quo. We look deeper for alternatives, for creating new tools to drive efficiency or for responding quickly to evolving industry trends.
© 2014 ExlService Holdings, Inc. March 27, 2014
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Some of the results of a culture with these values are helping clients with value such as: Creating a price optimization model that led to more than $ 10 million in annual benefits for a client through improved Loss Ratio and conversion. Reducing exposure by 55% for a trucking company and recovering $10 million of annual revenue by identifying billing errors. We are passionate about all three core values of our brand. We believe it’s what sets us apart.
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Professionals 22,200
Post graduates 2,900+
Analytics consultants 1,200+
Nurses, doctors & clinicians
800
Lean Six Sigma Professionals
425+
Actuarial students 70
Attorneys in our legal support services team
40
MBAs 1700+
People are our biggest asset
Presenter
Presentation Notes
At EXL, people are our biggest assets, so invest heavily to ensure they have meaningful career paths. As mentioned a couple of times already, they have unique learning opportunities in our established training academies. We also encourage industry certifications through partnerships, of which thousands of our employees have achieved. We also establish learning programs with universities to expand on our own internal capabilities.
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Delivering where our clients need us
North America • Corporate headquarters in
New York city • 7 client management &
business offices • Multiple technology and
product development hubs • 500+ onsite professionals
and consultants
Europe • UK client management &
business office • 200+ professionals in 4
locations • 13 European languages
supported
India • 16 delivery centers • Analytics center in New
Delhi area • Spanish services
delivered from Kochi
Asia • 3 Philippines delivery
centers; URAC accredited for clinical
• Malaysia SSC for Japanese & Mandarin
Jersey City Indianapolis
London Olomouc, CZ
Cluj-Napoca, RO
Sofia, BUL
Jaipur, IND
Bangalore, IND
Kochi, IND
Manila, PH
Malaysia
New York, HQ Chico Dallas
29 Global delivery locations 25+ Languages supported
Noida, IND Gurgaon, IND
Pune, IND Cebu, PH
Hartford
Richmond
Presenter
Presentation Notes
Our delivery locations have expanded over the years to best accommodate our clients’ needs based on skill needs, languages, cost of delivery, ability to attract and retain talent, and geopolitical stability. With the launch of each new location, EXL seeds the on-ground team with seasoned leadership that can quickly replicate the processes and systems leveraged from our well-established centers. We are currently expanding our U.S. footprint and establishing more nearshore facilities to extend our global footprint.
11 Analytics is embedded in everything we do
$1.5 billion saved annually by identifying attrition causes and developing retention strategy
$500 million by improving multi-channel marketing campaigns
350% increase in lead generation resulting in $125 million
66% increase in client collection process
50% increase in campaign enrollment
Presenter
Presentation Notes
Our analysts use cutting-edge modeling to help companies in several ways: - Analyzing consumer behavior on digital channels - Deciphering consumer needs to match best product for the customer - Determining best strategies to manage consumer debt - Supporting corporate risk management initiatives to regulatory compliance Identifying areas to improve business performance and efficiency We find that the more we approach a business challenge with a combination of tools, processes, technology as well as analytics, we can produce meaningful results like these presented here.
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Platforms and partnerships drive automation and efficiency
Blended seamless solutions for our clients
Technology/platforms Partnerships LifePRO®
CareRadiusSM Subrosource® MicroAnalytix® Rev-Lift eTRACK
SunGard GETPAID Blackline Systems Coupa Ariba GT Nexus Virtusa Nominodata Microsoft Oracle MicroStrategy
Presenter
Presentation Notes
We’ve created and acquired best-of-breed IT platforms to automate and improve operations. Clients can manage these platforms themselves or benefit from integrated business process solutions that simplify IT infrastructures. A few of our platforms include: LifePRO®* - a policy administration system platform supporting broad range of life, health, and annuity products. LifePRO is implemented as licensed software, SaaS or in a private cloud. SubroSource™* - a platform for insurance subrogation, helping insurers refine recovery workflow, maximize recovery results, and reduce costs. Rev-Lift - an integrated analytics and business process services solution using proprietary algorithms to identify and recover unbilled revenues for trucking and ocean carriers. eTRACK: a web-based automated balance sheet reconciliation solution MicroAnalytix - a proprietary analytics methodology and platform that simplifies and automates data modeling with more than 60 complex macros. Where it makes more sense to leverage the strengths of established partners, EXL blends their capabilities into our solutions in a seamless fashion for a best-of-breed approach to produce the best results for our clients.
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Our business Operations management
Insurance Healthcare Banking & financial services Finance & accounting Travel Transportation & logistics Utilities
Analytics
Marketing analytics Risk & compliance Operational enhancements
Technology/platforms
Industry platforms Accounting tools Automation support
EXL at a glance
EXLS
300+
25.3%
Established in April
NASDAQ listed
Clients
CAGR from 2006-2013
Professionals 22,200+
1 999 Named insurance “leader” by Everest Group
Excellence in Education winner
URAC accredited clinical services
Numerous industry leader awards
Multiple awards
Presenter
Presentation Notes
The journey in getting to 22,200+ people servicing over ~300 clients, in 25 languages from our 29 delivery locations has been an exciting one. Today we are a profitable, debt-free company with significant cash reserves on our balance sheet. We believe we have built a strong foundation over the years to build on our services and client base. As a proven partner and advocate for our clients, we were awarded the “Supplier of the Year for Value Creation” by Genworth this year (2013). As a challenger, we finished in the top two among roughly 1,500 competitors in a two-year analytics competition sponsored by the California-based Heritage Provider Network to develop models that accurately predict hospital readmissions. And as an expert, we seek accreditations and certifications, such as being the only provider to be URAC-certified in all 50 states. In our 14 years, we continue to build in our philosophy of client centricity and leadership. These are just a few examples.
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21,000+ Employees
The EXL journey
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Incorporated in Delaware
Management, with Oak Hill Capital Partners and FT Ventures acquires EXL from Conseco
Acquired Inductis, a leading strategy and analytics company
Listed on NASDAQ
Opened 1st Delivery Center in Noida
5,500+ employees
Identified as “Top 100 Hot Growth Companies”
Opened UK Office
12,200+ employees
EXL expands into Czech
Republic and Romania
Acquired
Acquired PDMA, Inc. the maker of LifePRO
Acquired
Expansion to Philippines
Presenter
Presentation Notes
In 1999, EXL started its journey by opening doors in the U.S. with our leadership that remains today: Chairman Vikram Talwar and CEO and Vice Chair Rohit Kapoor. Within two years, they’d built a foundation of 500 professionals in our first delivery center in Noida. In 2002, EXL management joined with Oak Hill Capital Partners and Financial Technology Ventures (FTVentures) to acquire 100% ownership of EXL from Conseco, Inc., a major US insurance company. Following EXL’ IPO in 2006, Oak Hill and FTV sold all their shares in EXL. In 2006, we celebrated two big milestones, including being listed on NASDAQ and acquiring Inductis, a leading strategy and analytics company that was the foundation of our large analytics practice today, our fastest-growing line of business. In those next three years, some of the highlights were opening several additional facilities in both Eastern Europe and India, being listed as one of BusinessWeek’s “Top 100 Hot Growth Companies,” our two founding leaders, Vikram and Rohit, were recognized as 'The E&Y Entrepreneur of the Year' from the Metropolitan New York Area and 'FAO Superstar' by FAO Today, respectively. In the last few years, our focus area has been building out more technology platforms and deepening our industry expertise. We acquired LifePRO, an automated life policy administration platform to extend our insurance depth. We acquired OPI, an F&A provider with high credentials in working in the Big 4, to broaden our F&A footprint and last year we acquired Landacorp for their unique HC platform, CareRadius, as EXL broadens our HC capabilities.
© 2014 ExlService Holdings, Inc. March 27, 2014
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Presenter
Presentation Notes
While it’s certainly been a fast-paced journey that’s earned us ratings such as Insurance BPO “Leader” by Everest Group and an Finance & Accounting “Challenger” by HfS Research and Gartner, we’d much rather listen to your business challenges to determine how we can apply our expertise to help you with navigating in this continued economy of uncertainty and an environment where technology is changing the way our clients do business. [Have questions ready to dig deeper into the client’s situation as the wrap.]
