ELC3203 Complaint Letters: Adjustment Letter

1 ecadamf

March 2011

Adjustment Letter: Key Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon 13 March 2011 Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon Dear Mr Leung

Re: Sounds Systems Exhibition 2011 I am writing on behalf of Exhibitions International to apologise for the matters you mentioned in your letter dated 18 October 2010. We have investigated these issues your complaints and would like to inform you of the following improvements report the following facts to you. First, concerning the problem of on-line registration, the difficulty was caused by a large number of on-line requests from our clients which caused serious network congestion. We have contacted our Internet Service Provider to increase the transmission speed so that the registration process could be improved in the future. Regarding number of people in the venue, this was a result of the higher than expected the overcrowding problem, we under-estimated the number of participating organisations and attendees. We thought that the exhibition centre would be big large enough for all of them, although unfortunately, it proved to be too small. In order to improve the quality of our service, we will make more accurate estimates and book a suitable venue for future events. Finally, the reduced number shortage of leaflets was again due to the large number of attendees as well as some attendees taking more than one leaflet. However, we will strive to do better next time and print more leaflets as well as having e-versions available online. I hope you will find the above arrangements satisfactory. As a compensation for the inconvenience you have suffered, we would like to give you two free tickets for the TV Games Exhibition 2011 which is coming up in a few months’ time. Thank you for your continued support of our exhibitions. Yours sincerely John Wong

John Wong Encl.

ELC3203 Complaint Letters: Adjustment Letter

2 ecadamf

March 2011

Student A Work with student B. You are missing 13 words from the letter (1-13) which student B will explain to you. You should explain the words (a-m) to student B. Do not say the word.

It means… It begins with…

It is similar to… It has ‘_’ letters

It’s a noun/verb/adjective.. It has ‘_’ syllables

Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon 13 March 2011 Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon Dear Mr Leung

Re: Sounds Systems Exhibition 2011 I am writing on _____________(1) of Exhibitions International to apologise (a) for the matters you _____________(2) in your letter dated 10 March 2011. We have investigated (b) your complaints and would like to report the following facts to you. First, _____________(3) the problem of on-line registration, the difficulty (c) was _____________(4) by a large number of on-line requests (d) from our clients which caused serious network congestion. We have _____________(5) our Internet Service Provider to increase the transmission speed so that the registration process could be improved (e)in the future. Regarding (f) the _____________(6) problem, we under-estimated (g) the number of participating organisations and attendees. We thought that the exhibition centre would be big enough for all of them, although unfortunately (h), it proved to be too small. _____________ (7) improve the quality of our service, we will make more _____________(8) estimates and book a suitable venue. Finally, the shortage (i) of leaflets was again ____________ (9) the large number of _____________(10). Some attendees took more than one leaflet (j). However, we will strive (k) to do better next time and print more leaflets. I hope you will find the above _____________(11) satisfactory (l). As a _____________(12) for the inconvenience (m) you have suffered, we would like to give you two free tickets for the TV Games Exhibition 2011 which is coming up in a few months’ time. Thank you for your continued support of our exhibitions. Yours ______________(13) James Wong

James Wong Encl.

ELC3203 Complaint Letters: Adjustment Letter

3 ecadamf

March 2011

Student B Work with student A. You are missing 13 words from the letter (a-m) which student A will explain to you. You should explain the words (1-13) to student A. Do not say the word.

It means… It begins with…

It is similar to… It has ‘_’ letters

It’s a noun/verb/adjective.. It has ‘_’ syllables

Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon 13 March 2011 Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon Dear Mr Leung

Re: Sounds Systems Exhibition 2011 I am writing on behalf (1) of Exhibitions International to _____________(a) for the matters you mentioned (2) in your letter dated 10 March 2011. We have _____________(b) your complaints and would like to report the following facts to you. First, concerning (3) the problem of on-line registration, the ___________(c) was caused (4) by a large number of on-line _____________(d) from our clients which caused serious network congestion. We have contacted (5) our Internet Service Provider to increase the transmission speed so that the registration process could be _____________(e) in the future. _______________(f) the overcrowding (6) problem, we _____________(g) the number of participating organisations and attendees. We thought that the exhibition centre would be big enough for all of them, although _____________(h), it proved to be too small. In order to (7) improve the quality of our service, we will make more accurate (8) estimates and book a suitable venue. Finally, the _____________(i) of leaflets was again due to (9) the large number of attendees (10). Some attendees took more than one _____________(j). However, we will __________ (k) to do better next time and print more leaflets. I hope you will find the above arrangement (11) _____________(l). As a compensation (12) for the ________________ (m) you have suffered, we would like to give you two free tickets for the TV Games Exhibition 2011 which is coming up in a few months’ time. Thank you for your continued support of our exhibitions. Yours sincerely (13) James Wong

James Wong Encl.

ELC3203 Complaint Letters: Adjustment Letter

4 ecadamf

March 2011

Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon 13 March 2011 Mr Michael Leung Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon Dear Mr Leung Re: Sounds Systems Exhibition 2011 I am writing on behalf of Exhibitions International to apologise for the matters you mentioned in your letter dated 10 March 2011. We have investigated your complaints and would like to report the following facts to you. First, concerning the problem of on-line registration, the difficulty was caused by the low capacity of our server. This was a cost saving measure as a higher capacity server would be too expensive. In future, we will try to borrow capacity from other companies. Regarding the overcrowding problem, we under-estimated the number of participating organisations and attendees. A larger venue was available, but due to the incompetence of our junior manager, the booking was not made in time. You will be pleased to know that the junior manager has been dismissed so this problem will not reoccur in the future. Finally, the shortage of leaflets was the result of our clerical staff being unable to count. The guilty staff have already been reprimanded and in future we will print a larger quantity to ensure that all customers can get one. I hope you will find the above arrangements satisfactory. As a compensation for the inconvenience you have suffered, we would like to give you two free tickets for the TV Games Exhibition 2011 which is coming up in a few months’ time. Thank you for your continued support of our exhibitions. Yours sincerely John Wong

John Wong Encl.

Read the following letter. What problems can you identify with the content? Look at the reasons and solutions given to the customer.