NEW STUDENTS’ GUIDE 2015

Welcome from the Vice-Chancellor 1

Freshers’ Week at a glance 2-3

Arrivals weekend, settling in, necessary 4-5 administration

Supporting you at Exeter 6-7

Academic Induction 8

Information for non-UK students 9

Education at Exeter 10-11

Student Finance 12-13

Sport 14-15

Arts and Culture 16

Accelerate 17

Student Services Directory 18-20

Checklists 21

Welcome to the New Students’ Guide, which we have put together to help you navigate your first weeks as a student at the University of Exeter. Please take the time to read everything here, work through the checklist inside the back cover, and keep this guide for future reference.

We also recommend you take time to look at www.exeter.ac.uk/newstudents which has lots more information for new students. Have a great start to your time here at the University!

CONTENTS

WELCOME TO THE UNIVERSITY OF EXETER

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I’m delighted that you have chosen to study with us, and congratulations on getting a place! This is a very exciting time to be at the University of Exeter, especially as we start a year of celebration to mark our Diamond

Jubilee. For the first time this year we have been ranked in the top 10 of all three major UK higher education league tables at the same time. Our research reputation continues to grow, with an excellent result at the 2014 Research Excellence Framework and in the latest Leiden Rankings, where we are rated 6th in the UK, 8th in Europe, and 34th in the world for our scientific impact and collaboration. All this further secures our place at the very top table of UK universities, which means that you have worked very hard to earn a place here, so well done!

I appreciate that there is a lot for you to take in when you first arrive at university, which is why we set aside this first week entirely for new students. I hope you find this time useful for understanding how your programme of study works, exploring the campus and the local area, and getting to know new friends.

Our campuses are truly wonderful places to live and study, with some of the best facilities and support of any university in the UK, and they provide a friendly and welcoming atmosphere, innovative programmes and a great student experience. And remember, our experienced staff and dedicated student Welcome Team are on hand throughout the week to help you settle in to university life.

For new undergraduates, a key date for your calendar is Grand Challenges. Grand Challenges is the summer showpiece conclusion to your first year. It’s a unique chance to collaborate with top academics and industry experts in finding solutions to the world’s problems, and will hone the skills you’ve developed during the year as well as introducing you to many more.

On behalf of all my colleagues I hope that you will have a truly wonderful time here. We look forward to supporting you to achieve the highest academic standards in your chosen programme, and your hopes and aspirations for the future.

PROFESSOR SIR STEVE SMITH VICE-CHANCELLOR AND CHIEF EXECUTIVE

Collect your accommodation keys along with your Welcome Pack and read it

Collect your UniCard

Get to know your accommodation and your neighbours

Take a campus or city tour

Remember to call home

Start planning your Freshers’ Week

The Welcome Team are here all week to help

ARRIVE AND SETTLE IN

FRESHERS’ WEEKAT A GLANCE

Activate your IT account

Online University registration before 3 October

Complete and return room inventory

Download iExeter to your smartphone

Pay your fees by 21 September

INTERNATIONAL STUDENTSInternational Student Clearance

Police Registration

Open a bank account

Register with Student Health Centre

ADMINISTRATION

You will have a variety of meetings arranged with your College throughout the week. Your timetable can be found on exehub. This is your core timetable

and all other activities fit around it

Book onto a Library tour

Complete module selection if you haven’t already done so

ACADEMIC INDUCTION

Attend ‘How To’ information days (Monday, Wednesday, Friday in the Forum)

Register with AccessAbility if necessary

Are you ready to study? Look at ELE

Set your preferences in My Career Zone

Familiarise yourself with exehub

INTERNATIONAL STUDENTSAttend International Student

Welcome Programme

FIND OUT MORE ABOUT UNIVERSITY SUPPORT SERVICES

Try a few of the 900 or more events and taster sessions throughout the week

Join the Sports Centre

Get involved in Arts and Culture

Join societies and sports clubs at the Activities Fair on Saturday

Chill Out Sunday with your new flatmates

GET TO KNOW SOME PEOPLE AND

HAVE SOME FUN

BE READY TO STUDY ON DAY

1 AND ENJOY YOUR FIRST

YEAR AT EXETER

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Freshers’ Week is our induction week and is open to everyone at every level of study who is ‘fresh’ to their programme. It’s a great opportunity for you to find out your course details and meet the people on your programme during Academic Induction, settle in to university life before term begins, make yourself at home in your accommodation, meet new friends and explore your surroundings. Throughout Freshers’ Week all the University staff and Students’ Guild Welcome Team volunteers are here to help you.

SETTLING INYou’re probably fed up with everyone telling you that university was the best time of their lives. Yes, it can be great but the first few days and weeks can be a rollercoaster of emotions. You arrive with a suitcase full of stuff and a head full of expectations. You’re surrounded by new people who are all trying to make an impression. It may look as if everybody else knows what they’re doing, but many don’t.

If you are thriving in this environment then that’s fantastic. But if you’re not, please don’t worry; you’re not alone. You don’t have to make all your new friends in the first few days. You don’t need to have all your timetable and classes sorted out straight away, and you

definitely don’t have to know everything by the end of Freshers’ Week. Transition can take time and it isn’t a process you can rush.

It’s important to us that you feel settled and secure throughout your time studying with us. However, there are some things you must do as a new student. If you feel overwhelmed in the first few days, then concentrate on getting these things done, and the rest can wait:

Start with your core Academic Induction timetable and work from there

Read your Welcome Pack guides

Key administrative tasks are listed inside the back cover

THE STUDENTS’ GUILD WELCOME TEAMThe Students’ Guild Welcome Team volunteers are on hand throughout Freshers’ Week to ensure you have a safe, enjoyable and productive time. You can’t miss them in their bright pink t-shirts! They’ve been hand-selected from our students, and it’s their job to help you in whatever way they can. There are also plenty of support services to help you. You can access these via email, our website, personal appointments, or come and meet them at the ‘How to’ days during Freshers’ Week (see page 6). They are also listed in the student services directory on page 18-20.

IEXETER If you have a smartphone you can download our free University of Exeter app, iExeter, which is available from the App Store and Google Play. iExeter is your mobile guide to Freshers’ Week; you can search by day and by campus for activities. Keep it on your smartphone for access to your email and timetable, as well as information about the library, free study spaces, and personalised course materials.

GETTING INVOLVEDParticipating in activities on campus is a great way of meeting people, making friends, building networks, and maybe even adding experiences

and responsibility to your CV. There are a huge number of events taking place across the university during Freshers’ Week, organised by the 170 clubs and societies and the 49 sports clubs. Each society has at least one activity planned, many of which are free taster sessions.

All societies charge varying membership fees, so why not try a free activity before you join? You can join a student society online at any point in the year by visiting the societies page on the Guild’s website: www.exeterguild.com/societies

You can read more about our arts and culture and sport provision later in this guide.

YOUR FIRST FEW DAYS

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SUPPORTING YOU AT EXETER

HOW TO…?To help you adapt to university life more easily, we have organised three ’How to...?’ Information Fairs during Freshers’ Week. These will take place in the Forum on the Monday, Wednesday and Friday from 10:00 to 16:00. Each day has a different theme; make sure you come along each day so you don’t miss anything important. Even if you don’t think you need them now it’s worthwhile coming along anyway; you’ll probably pick up a few free goodies and learn something interesting too!

MONDAY: HOW TO SETTLE IN Monday is all about the support, advice and help available at the University; from assistance adjusting to living in halls to getting your valuables security marked. You can meet the Chaplains in their Freshers’ Week sitting room or speak to our AccessAbility team and see what they can offer, including assistive IT and dyslexia awareness.

WEDNESDAY: HOW TO LIVE WELL Wednesday in the Forum is about health and wellbeing, with cooking tips, fitness classes, complimentary health sessions, hints about foods to boost your brain power, information for cyclists, creativity sessions, and the chance to cycle your way to a free smoothie.

FRIDAY: HOW TO STUDY SMARTER Friday introduces you to all the resources that can help you make the most of your academic life, including IT facilities, the Student Engagement Team, Foreign Language Centre, English language support for international students, and volunteering opportunities, and lots of free stuff.

A full list of who can help can be found at the back of this booklet. Here are some main support services.

Student Information Desk (SID)

This is your first point of contact for central support services dealing with a range of issues including finance, emotional wellbeing, disability, accommodation, and international student support. Based in the Forum and at St Luke’s, SID is open six days a week during term time.

Your College Colleges support your learning whilst at Exeter. College teams include a Dean/Head of School, support offices, academics, Personal Tutors and Student/Staff Liaison Committees to ensure your views are represented.

Accommodation Please speak to our Accommodation Office about any issues with your university accommodation allocation, or to the Residence staff about any practical issue with your room. You will have a Residence Life Mentor allocated to you throughout your stay. If you are living in non-University accommodation our Community Wardens are there to support you.

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Studying abroad can be as challenging as it is exciting. We have designed the International Student Welcome Programme to ensure that you are given all the support and advice you need to settle in at Exeter. You can ask any questions at the International Student Drop In, based in Forum seminar room 4, from Monday – Thursday (16:00-18:00). We encourage you to participate fully in all Freshers’ Week activities. This will help you learn about Exeter life during your first week.

We also recommend you request a Global Chum mentor to answer your questions and introduce you to Exeter life after Freshers’ Week. If you haven’t requested one already please go to the Global Chums stand at the Activities Fair on Saturday 20 September.

INTERNATIONAL STUDENT CLEARANCEYour Welcome email from Admissions will state whether you need to present original documentation to the University prior to completing online registration. Details of International Student Clearance can be found at the front of the Freshers’ Week Events Guide.

ERASMUS, EXCHANGE AND STUDY ABROAD STUDENTSYou may have paperwork from your home university that needs to be signed. Please leave this with the International Student Clearance team in the Forum during Freshers’ Week.

More detailed information on the following can be found at www.exeter.ac.uk/internationalstudents/prearrival

Police Registration Making a visa application Opening a bank account Student Health Centre registration

SUPPORT AFTER FRESHERS’ WEEKYour orientation to Exeter doesn’t stop at the end of Freshers’ Week. You might still have lots of questions. Don’t worry; you can always contact the International Student Support Office at sid@exeter.ac.uk

You will receive a monthly e-newsletter called ‘Your International News’. Please read it thoroughly for updates and news relevant to non-UK students. There are lots of opportunities for you to get involved and meet people at Exeter as well as our exciting cultural programme on campus.

www.exeter.ac.uk/internationalstudents

Academic Induction is your core timetable during Freshers’ Week, and your sessions may run across the whole week. All other activities must fit around these. Most societies put on multiple events during Freshers’ Week, so if there is a clash check the online events guide to see when you can catch your favourite society at another time.

You can view your personal Academic Induction timetable via iExeter and exehub. If there are any issues with your timetable please contact your Academic College Office.

Your Academic Induction will include:

Welcome from your Head of College/Discipline

Academic support and representation in your College

Understand your programme structure and the year ahead

Meet your personal tutor

Meet your fellow students

Finalise your modules

Familiarise yourself with your academic building

The Business School www.exeter.ac.uk/business/ugfreshers www.exeter.ac.uk/business/pgfreshers Accounting and Finance, Economics, Business, Management, Marketing and Tourism

College of Humanities www.exeter.ac.uk/humanities/freshers Archaeology, Art History and Visual Culture, Classics, Drama, English, Film, History, Liberal Arts, Modern Languages and Theology

College of Social Sciences and International Studies www.exeter.ac.uk/socialsciences/freshers Anthropology, Arab and Islamic Studies, Law, Criminology, Philosophy, Politics and International Relations, Sociology, Strategy and Security Institute

College of Life and Environmental Sciences www.exeter.ac.uk/lifesciences/freshers Biosciences, Geography, Psychology, Sport and Health Sciences

College of Engineering, Mathematics and Physical Sciences www.exeter.ac.uk/emps/freshers Computer Science, Engineering, Mathematics, Natural Sciences, Physics and Astronomy

The University of Exeter Medical School www.exeter.ac.uk/medicine/freshers Medical Sciences, Medicine, Medical Imaging

Flexible Combined Honours www.exeter.ac.uk/fch/freshers

ACADEMIC INDUCTION INFORMATION FOR INTERNATIONAL AND EU STUDENTS

For the most up-to-date information about Freshers’ Week, see the Freshers’ Week Events Guide, iExeter, exehub, and look for the international student specific events.

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The University of Exeter is an ambitious, international university.

We have a strong tradition of providing education of the highest quality, inspired by world-leading research, which we deliver from our campuses in the South West of England and with partners across the world.

At the heart of our approach is a supportive community and strong partnership between our staff and our students that influences every part of the Exeter experience and is central to our success.

OUR MISSION To create an educational experience for all our students that is recognised globally as exceptional and that equips our graduates to make a positive difference in the world.

To enable our graduates to make that positive difference, our students will develop a range of attributes that prepares them for future success. These attributes embody our values, reflecting their student experiences of learning with us.

THE EXETER GRADUATEIn addition to gaining expertise in their chosen academic field, the Exeter Graduate will be:

A critical thinker and problem solverThe ability to think critically, analyse, and challenge, is the essence of what makes Exeter

students attractive graduate employees and investable entrepreneurs.

An active global citizenOur graduates will leave the University of Exeter with a commitment to actively engage in society, an awareness of sustainability issues, and an understanding of the cultures and views of others in the world.

A creative and enterprising team playerExeter graduates will possess the creativity and drive to inspire change, with an ability to work collaboratively with the widest range of people, whatever their chosen professions.

A leader able to effect changeAll Exeter students will graduate with experience of leading and effecting change, empowering them to make a responsible and sustainable difference as a future leader, whatever the context.

A confident, resilient and adaptable individual

Exeter graduates will be equipped to be effective and influential in any context, with the integrity, attitude, mental resourcefulness and knowledge to succeed, regardless of personal circumstance.

YOUR FIRST YEAR AT EXETERAlongside immersing yourself within your chosen discipline and studying for your degree, we encourage you to join societies, volunteer, develop professional skills and really engage with the world beyond your studies.

EDUCATION AT EXETER

GRAND CHALLENGESGrand Challenges is an annual programme, unique to Exeter, in which undergraduate students work together in interdisciplinary research groups, alongside some of our top academics, to address some of the greatest challenges of the 21st century. From mental health to population pressures, sustainable tourism to global security – and many more – which Challenge will you choose?

You don’t need to have knowledge of these subjects beforehand. Grand Challenges is a great opportunity to pick a subject outside of your area of study and add a new dimension to your learning experience. Your contribution to the programme will be recognised on your degree transcript, you’ll receive a certificate of participation and depending on your course you may even have the option to take Grand Challenges as a credit-bearing module.

This is your chance to broaden your intellectual horizons whilst meeting new people from across the University, improving your employability skills, as well as accessing the vast range of resources available at Exeter. Each Challenge is led by an academic who specialises in the Challenge subject, and staff are committed to sharing their knowledge and expertise to support your research.

Grand Challenges offers a fun and inspiring experience. Previously students have created apps, built robots, performed plays, run social media campaigns, lobbied politicians and gone on to work with the Guild and University to implement real change. Grand Challenges 2016: What impact will you have?

Grand Challenges helps you engage with the real world, doing something meaningful that you can be proud of. Yes, I was part of that and it was amazing! GRAND CHALLENGES PARTICIPANT

www exeter.ac.uk/grandchallenges @uofe_challenges

GRAND CHALLENGES 2016: WHICH CHALLENGE WILL YOU CHOOSE?

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SAVE THE DATE 6-10 JUNE 2016

TUITION FEES A Tuition Fee Invoice will be displayed during online registration

Once you have completed online registration, you can check what you need to pay by logging into exehub, clicking on the Finance tab and viewing your ‘Statement of Account’.

ACCOMMODATION If you have not completed online registration, the amount to be paid can be found on your accommodation contract. If you have paid a £300 deposit, please remember to reduce

your Term 2 and 3 accommodation payment by £150 each.

Once you have completed online registration, you can check what you need to pay by logging into exehub, clicking on the Finance tab and viewing your ‘Statement of Account’.

HOW CAN I PAY?Credit or debit card

Online at: www.epay.ex.ac.uk

Recurrent Card Payments (RCP) pay in up to six instalments online

Telephone: 0300 555 0444 (UK calls) or +44 (0) 1392 724724 (International calls)

Bank transfer – International students only

Via Western Union Business Solutions at: www.geoforeducation.com/exeteruni

Bank transfer – UK and EU only

If you wish to pay from a UK or EU bank account, please email sid@exeter.ac.uk for details

UK cheque or bank draft

Mail: please make cheques and drafts payable to the ‘University of Exeter’ and send to: Cashiers Office, Northcote House, The Queen’s Drive, Exeter, Devon, EX4 4QJ

STUDENT FINANCE:WHAT DO I NEED TO DO?

FAQSWhat do I do if I haven’t received my government funding?

(Tuition fee loan, maintenance loan, maintenance grant, etc.)

Ensure you have registered with the University of Exeter

Ensure you have returned your ‘Student Declaration’ to the relevant student funding body www.gov.uk/student-finance

Contact the relevant student funding body www.gov.uk/student-finance

Contact sid@exeter.ac.uk

What if I’m sponsored or have a scholarship?Sponsor (not the Student Loans Company)

Please provide the University of Exeter with a copy of your financial letter or guarantee by emailing sid@exeter.ac.uk

Scholarship

Once your scholarship award has been confirmed by your College, you can check your ‘Statement of Account’ by logging into exehub and clicking on the Finance tab. If your scholarship does not appear within 10 days of accepting your award, please contact sid@exeter.ac.uk

How do I ensure my bursary or scholarship is paid?

Ensure that you have given consent to share your household income details with the relevant student funding body; to check you have given permission please call 0845 6034016

Ensure you register online

Ensure you add your bank details during registration or via exehub account and click on the Finance tab

* Please ensure the bank details you provide are correct as the University of Exeter cannot be held responsible for payments to incorrect bank accounts.

What financial support is available? www.exeter.ac.uk/students/finance/studentfunding

Hardship Funding

The Access to Exeter Bursary

National College for Teaching and Leadership Bursary (NCTL) – PGCE students only

The National Scholarship Programme

University of Exeter scholarships

Part time work: speak to the Career Zone

WHEN DO I NEED TO PAY? + The figure stated in your accommodation contract

# applies to 51 week contracts only

TERM TUITION FEES ACCOMMODATION FEES

Autumn (Term 1) 21 September 2015 (50 per cent) 21 September 2015 +

Spring (Term 2) 4 January 2016 (50 per cent) 4 January 2016 +

Summer (Term 3) N/A 25 April 2016 +

Vacation (Term 4) N/A 13 June 2016 + #

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The University of Exeter is home to some of the best sports facilities in the South West. In excess of £20 million has been invested in our sporting provision at the Sports Park and St Luke’s Sports Centre, to provide opportunities for all students to participate in sport and other recreational activities.

Facilities across both of our Exeter campuses include gyms, exercise studios, the Devon Cricket Centre, Exeter Tennis Centre, squash courts, sports halls, all-weather astro-pitches, grass pitches, a short-game golf area, and indoor and outdoor swimming pools.

Over the last 2 years the Sports Park on Streatham Campus has dramatically expanded following the construction of the Russell Seal Fitness Centre. The fully equipped 200-station facility is at the zenith of health and fitness technology, providing one of the best gym spaces in the country.

FACILITIES Our facilities are available for all students to use on a casual basis, with personal training and coaching also available for those who want to develop and learn under the guidance of an expert coach.

STUDENT SPORT Exeter has an outstanding reputation for sport across the board, finishing 6th in the 2014/2015 British Universities and Colleges Sport (BUCS) national rankings. The Athletic Union oversees and manages the running of our 49 student sports, each of which are open for any student to join.

The Athletic Union handbook in your welcome pack provides information about each of these clubs and their training times.

Intramural Sport (or IMS) also provides recreational leagues in a variety of sports designed to encourage participation and is open to all students with teams usually representing halls, subject groups, societies or groups of friends. Different leagues run every term and can include football, touch-rugby, rounders, hockey, netball, and more, allowing total beginners the chance to compete in friendly competition.

COACHINGOur coach education programme continues to expand year on year, offering a variety of key vocational courses that can increase employability within the sports industry.

Every year we work with national governing bodies of sport to create 100s of qualified student coaches, instructors and lifeguards, introducing new coaching courses at the request of students and clubs.

The acclaimed Sports Volunteering Scheme also works with local schools and clubs to give students a chance to gain “on the job” experience of coaching in after school clubs and PE lessons, whilst earning discounts off their next qualification.

WELLBEING Student wellbeing is at the heart of the University of Exeter’s ethos. Our GP referral programme provides free personal training and facility access to students with special

physical and mental health needs. We continue to develop our wellness and Healthy Halls schemes to provide free activities to students, including yoga, Pilates, running and walking groups on a weekly basis, whilst working with the International Office, Wellbeing Centre and Health Service to create new ways to promote physical and mental health.

For further information on any aspect of sport at the University of Exeter, please visit our website www.exeter.ac.uk/sport email exetersport@exeter.ac.uk, or call 01392 724452.

SPORT AT THE UNIVERSITY OF EXETER

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ARTS AND CULTURE The University of Exeter has a strong Arts and Culture programme which offers a range of events, performances, exhibitions, talks, volunteering opportunities and competitions. Cultural venues include the Exeter Northcott Theatre, the Great Hall, the Forum Alumni Auditorium, the Bill Douglas Cinema Museum, the campus sculpture trail and several gallery spaces. There is a flourishing extracurricular music scene, with over 2,000 musicians active in 30 music societies and ensembles.

To find out more check out the Arts and Culture website www.artsandcultureexeter.co.uk

and the Students’ Guild website www.exeterguild.org

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ACCELERATEThe Accelerate system is a new, innovative way for you to engage with your teaching and learning and provide feedback both during and after modules.

It not only offers a quick and easy way for you and your lecturers to engage in a dialogue about your learning but you can also comment and raise questions about your modules. This may include problems with teaching or assessment, or general questions about the material. Both staff and students are able to respond to questions and help each other, and you will be able rate questions and comments to identify the most useful questions and answers.

www.exeter.ac.uk/accelerate

Accelerate enables you to:

Use mobile devices to submit feedback anywhere, anytime.

Create a dialogue with your lecturers and peers through in-module, online discussion.

Submit end of module feedback to help improve teaching.

Make a positive impact on your learning environment.

Please note that for 2015-16 you will only be able to feedback during your module if your module lead has chosen to activate this new function. If this function is active your module lead will inform you of this.

STUDENT INFORMATION DESK (SID)Contact SID for appointments and information on the following services: AccessAbility, Accommodation, Career Zone, Chaplaincy, International Students Support Office, IT Help Desk, Registry Services, Study Skills, Student Finance, Wellbeing Services.

You can also order official student letters, pay your fees, ask a question and much more in person or online.

SID is open six days a week, 08:00-20:00 Monday to Friday and 10:00-15:00 on Saturdays during term time. Out of term time 09:00-18:00 Monday to Friday.

Access SID through the student portal: exehub.exeter.ac.uk www.exeter.ac.uk/sid 0300 5550444 sid@exeter.ac.uk

UNIVERSITY STUDENT SERVICES DIRECTORY

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STUDENT ENGAGEMENT AND SKILLS

The Student Engagement and Skills team offer support for all students who wish to improve their personal, professional and academic skills, through lectures, workshops and peer support programmes in Colleges and interactive online resources on Exeter’s Learning Environment (ELE).

exeter.ac.uk/student-engagement-skills

01392 725721

ACCESSABILITY (disability support)

AccessAbility offers individual support for students with specific learning or physical difficulties or ongoing health conditions;

the service also offers screening for dyslexia and dyspraxia and diagnostic and support needs assessments. In addition, AccessAbility also provides support in applying for the Disabled Students’ Allowance and open access PC software.

Please register at:

www.exeter.ac.uk/accessability

0300 5550444 or through exehub

ACCOMMODATION AND RESIDENCE LIFE TEAM

If you are living in University residences, please keep hold of the Guide to Services and Facilities which you can find in your welcome pack when you first arrive. This guide has important legal and regulation-related information which you will find useful throughout your stay

in residences. The Residence Life Team is available to help you throughout your time here. If you are still looking for accommodation, contact us to get up-to-date information about the options available to you in both University and private sector accommodation.

www.exeter.ac.uk/ accommodation

0300 5550444 or through exehub

ARTS AND CULTURE

Get involved with theatre, art, music and dance on campus through a programme of student and public engagement. Find out what’s on at the University on our website

www.artsandcultureexeter.co.uk

CAREER ZONE

Search for jobs online, sign up for employability events, find volunteering and internship opportunities, book appointments with careers consultants, and much more.

www.exeter.ac.uk/careers

Ask a question via My Career Zone www.exeter.ac.uk/mycareerzone

CHAPLAINCY

The Chaplaincy Team covers seven faiths and serves all members of the University, staff and students, regardless of their faith background, offering hospitality, confidential support and pastoral listening.

www.exeter.ac.uk/chaplaincy

01392 723649/725858 or email chaplaincy@exeter.ac.uk

COMMUNITY RELATIONS Our Community Liaison Officer and Student Community Wardens offer support for students living off campus in private accommodation. Collect a copy of our ‘Community Guide’ from the Student Information Desk in the Forum. It’s important that we respect our neighbours and be aware of late night noise as this can be a real problem for young families.

www.exeter.ac.uk/communitywardens

01392 726252 or email streetwise@exeter.ac.uk

COUNSELLING

(see Wellbeing Services)

DIGNITY AND RESPECT ADVISORSEveryone should be treated with dignity and respect and the University’s network of Dignity and Respect Advisers can provide support and guidance on a confidential and informal basis to any student experiencing harassment or bullying.

www.exeter.ac.uk/equality/dignity

EQUALITY AND DIVERSITY

We take our responsibility to create a safe and welcoming environment for all our students very seriously.

www.exeter.ac.uk/equality

01392 722037

ESTATE PATROL AND SECURITY University security is available 24 hours a day

01392 723999 (internal phone: 3999)

FAMILY CENTRE

Care and education for children from six weeks to five years of age. Apply early as places are in demand.

www.exeter.ac.uk/staff/ services/family

01392 725416 or email familycentre@exeter.ac.uk

FOREIGN LANGUAGE CENTRE (FLC)

The FLC offer a wide range of credited undergraduate modules and non-credit-bearing evening classes. You can even get ‘with proficiency in...’ your language named in your degree.

www.exeter.ac.uk/flc

01392 724306 or email languages@exeter.ac.uk

INTERNATIONAL STUDENT SUPPORT OFFICE (ISSO) ISSO can help with immigration and visa advice, working during and after your studies, bringing your family to the UK and living in Exeter, as well as assisting in cultural events on campus.

www.exeter.ac.uk/internationalstudents

0300 5550444 or through exehub

IT HELPDESK

Supporting all your University IT needs

www.exeter.ac.uk/it/helpdesk

01392 723934 or through exehub

LIBRARY Our libraries support your studies and research. We offer extensive digital resources, books, journals, a variety of study spaces, and special collections, We are open 24/7 with wifi throughout, computers, print and self-service equipment.

www.exeter.ac.uk/library

01392 723867 or email library@exeter.ac.uk

First few days

Collect room key

Collect your UniCard with your accommodation keys / collect from the Forum or CrossKeys

Read your Welcome Pack booklets

Download iExeter to your smartphone

Complete online registration

Attend your Academic Induction activities

Pay your University fees

First week

Attend the ‘How to’ presentations in the Forum

Enrol on your modules (if you haven’t done so already)

Book onto a library tour

Set your preferences in My Career Zone

Register with the Health Centre

Check your computer for virus protection

CHECKLISTS

Get your Sport Centre membership

Contact AccessAbility if you need disability support

Log in to exehub, the student portal, and check your University email account

Provide the University your term time address (if in private accommodation)

International Student extras

Attend International Student Clearance (stated if required in Welcome email)

Register with a Student Health Centre

Attend Police Registration (if required on your visa)

Open a bank account

Attend International Student Welcome Programme

Attend Erasmus or International Exchange Briefings (where relevant)

Book a Global Chum mentor

www exeter.ac.uk/studentchecklist

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REPORTING DISCRIMINATION

Incidents of discrimination can be reported via the online Reporting Incidents of Discrimination form.

www.exeter.ac.uk/reportingdiscrimination

RETAIL AND FOOD

Full list of University run shops and food outlets

www.exeter.ac.uk/retailoutlets

SPORT

All abilities are welcome to enjoy our excellent facilities and services which include: inter-university sports teams, recreational leagues, gyms, fitness classes, swimming pools, Exeter Tennis Centre, Devon Cricket Centre, pitches, personal training, coaching, coach education and wellbeing programmes.

www.exeter.ac.uk/sport

01392 724452 or email exetersport@exeter.ac.uk

STUDENT FINANCE

Information on tuition and accommodation fees, payment due dates, making payments to the University of Exeter, and details of the financial support you may be eligible to receive

www.exeter.ac.uk/students/finance

0300 555 0444 (UK calls) or +44 (0)1392 724724 (International calls) or through exehub

STUDENT HEALTH CENTRES

Streatham Campus: Reed Mews

www.exeterstudenthealthcentre. co.uk

01392 676606 or email studenthealth@exeter.ac.uk

St Luke’s Campus: Heavitree Health Centre, South Lawn Terrace, Exeter

www.theheavitreepractice.co.uk

01392 222099

TRAVEL AND SUSTAINABILITY

We live in a beautiful part of the UK and we need to keep it that way. Advice and information on sustainable and cheaper travel options, recycling, events and volunteering.

www.exeter.ac.uk/sustainability

01392 725604

VOICE

A listening and information service, run by students for students. 8pm-8am every night during term time.

01392 724000

skype: exetervoice voicemail@exeter.ac.uk

WELLBEING SERVICES

Our Wellbeing team, made up of therapists and mental health practitioners, are all highly skilled and experienced in recognising how psychological and mental health difficulties can affect your studies.

www.exeter.ac.uk/wellbeing

01392 724381 or through exehub

EMERGENCY CONTACT NUMBERS

If you are experiencing a serious, genuine emergency only, contact the Police, Fire, Ambulance or Coast Guard by phoning: 999. Alternatively, contact Estate Patrol on 01392 723999 for assistance on campus.

NHS Medical Advice Line 111

Out of hours GP Service (evenings and weekends) 0845 6710270

Gas leak Transco: 0800 111999

Electrical supply failure Western Power Distribution: 0800 365900

Water supply failure South West Water: 0800 1691144

Samaritans If you are feeling depressed, despairing or suicidal for whatever reason, the Samaritans are available to talk and provide support.

08457 909090

OUTSIDE AGENCIES

Student Finance England www.sfengland.slc.co.uk

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