Insight Consulting

Exercising the Top Team

Simon Langdon, Principal Consultant

Insight Consulting

Objectives

Raise awareness Validate the Crisis Management Plan Confirm:

Membership of the Crisis Management Team Roles and Responsibilities Tasks

Train members of the Crisis Management Team Identify any issues that need to be resolved

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What’s important

Understanding the team dynamics The crisis management process Managing the information flow Decision making process Lines of communication – internal and external

EXTERNALCustomers, Suppliers

Regulator etc

CRISISMANAGEMENT TEAM

CollateAnalyse

Assess ImpactResolve Conflicts of

InterestAction

INTERNALDepartments

etc Brief

Information

Crisis Management Process

DepartmentsDepartmentsDepartmentsDepartmentsDepartments

Media

Emergency TeamsEmergency

TeamsEmergency TeamsEmergency

Teams

Status Report

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Framework

The “Executive”

Corporate

Departmental

Strategic

Tactical Crisis Management Team

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Actions at the Meeting

Agenda for the CMT meeting People, Assets and Business Priorities Reporting:

Incident Report Status Report Log

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• Safety of people

Assets

• Business Priorities

•What will it take account of?Crisis Management

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Outcomes of Recent Exercise

Importance of Business as Usual i.e. FM management must protect traders from requests for briefings

Major operational business focuses around credit decision issues and how these would impact liquidity and payments

Communications Importance of reporting chain from the dealers through

department to Board Informal lines of communication will continue Consistent message needed concerning liquidity, payments

and credits What message to customers – potential damage to reputation

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Decision Tree

Identify possible issues i.e. decisions that need to be taken and when

Where does authority for these decisions lie now? Does the authority need to be delegated to facilitate a

timely response?

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Decision Tree

Decisions Credit issuesLiquidity

Payments

What decisions? Who makes them? When?

What information is needed? Where do you obtain it?

Who do you inform of decision – internally and externally?

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Overall Requirement

Straightforward, co-ordinated and documented procedure that can be summarised on a laminated aide-memoire

Managers must be made aware of their responsibilities and practised in their implementation

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Process - Time Line

Incident

Recovery

StrategyStatus Report

Golden HourGolden Hour

Incident Report

React Act

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Keys to Success

Good Media Handling Developing an Aide-memoire Communications Timing is crucial Attention to detail versus keeping it simple Added value – working together across industry

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Insight ConsultingPart of Siemens Communications

www.siemens.co.uk/insight+44 (0)1932 241000

Security, Compliance and Continuity